Logo McGrocer
Odwiedź tę stronę

McGrocer Recenzje 173

•
Wynik TrustScore: 4 na 5

3,9

Sklep spożywczy
Napisz recenzjęOdwiedź tę stronę
Napisz recenzję

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

My order was returned to the company because it was stopped by Spanish customs. OK, no problem, you will issue a refund then? No, apparently not. "in accordance with our shipping policy, we are... Zobacz więcej

Oceniono na 4 z 5

Buoni prodotti, alcuni introvabili in Italia, ottimamente imballati. Il servizio Grocer è stato preciso e attento al cliente. Purtroppo il pacco ha ritardato 3 giorni per disservizio del corriere UP... Zobacz więcej

Oceniono na 5 z 5

Though I'm an American living in America, I've gotten hooked on British baking through, what else, the Great British Baking Show. Many of the ingredients can be subbed with American counterparts, but... Zobacz więcej

Oceniono na 5 z 5

Thank you guys for your great service! GOD continue to bless your business as you serve good quality products for an affordable price. I just had my baby on November 5 C-section plan to breast-feed bu... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep spożywczy

Napisane przez firmę

McGrocer is an online platform that aggregates groceries and household essentials from a variety of UK stores and have it delivered to our customers' doorsteps locally and globally. We enable customers to buy products they need or crave from one or multiple UK stores, including supermarket branded products and specialist products that are not easily accessible to them. For a single delivery fee, our shoppers pick your order, we pack them, and deliver to each customer across the UK and the rest of the world. For us, it's not about ultra-fast delivery or delivery of everything – it’s about satisfying the diverse lifestyle choices of people seeking alternatives and offering a more convenient grocery shopping experience, so customers can spend more time doing the things they love.

Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

173 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 5 z 5

McGrocer Saved The Day!

I picked up an item in the airport, that I'd never tried. Made it back to The States and realized it was a hit and really wished I had more. It took some time, but finally tracked it down on McGrocer! The packaging was perfect for the liquid freight. I'd certainly order, again!

13 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Extortionate postage charge

Was going to order an item (Harrods biscuits) that I couldn’t find elsewhere but when I went to checkout they had added £45 delivery charge which was more than the item itself How can that amount even be justified for mailing a box of biscuits ?

16 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

SCAM

SCAM
They emailed me saying my product was out of inventory and never refunded me.
4hours later, my credit card was used online by scammers
BIG SCAM

27 listopada 2023
Opinia niezależna
Logo McGrocer

Odpowiedź od McGrocer

Hello Guillaume,

Thank you for taking the time to share your recent experience with McGrocer. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns transparently.

Upon thorough examination of your feedback and an internal review, we noted that your name does not appear in our records, making it challenging for us to validate your specific case. Nevertheless, we understand the frustration that delays in refunds and concerns about fraudulent transactions can cause.

We acknowledge that there have been instances where we faced challenges fulfilling orders due to out-of-stock situations. At McGrocer, we are committed to minimizing such occurrences by constantly updating our inventory management systems.

In cases where an order is cancelled and your payment is still in escrow, the item is immediately voided, and the payment gateway is instructed to process a refund automatically. It's important to note that in such instances, there will be no refund visible in your account because no deduction was made from your bank balance. We encourage customers to compare their bank balance before and after the transaction to observe this.

For cases where we capture the payment, there might be a 3 - 7 days delay in the refund reflecting in your account. This is typically due to processing times between the payment gateway and your bank. While such delays are rare, we recently encountered technical errors with a specific payment system provider, squareup.com x Bankful. We addressed this issue and, as a precaution, ceased using the service providers involved.

Regarding the mention of a fraudulent transaction on your credit card, please be assured that we take such allegations very seriously. We extend an invitation for you to provide concrete evidence to support your claims. Should you present irrefutable proof of a non-refund, we commit to taking immediate action to rectify the situation and compensate you for any damages. However, without such evidence, we may need to reserve the right to pursue legal action for defamation and malicious damage if/when we're able to identify your true identity.

It's crucial to highlight that McGrocer boasts a proven track record of serving over 25,000 customers worldwide, with an exceptional 99.9% satisfaction rate. We remain steadfast in our commitment to providing a positive and secure shopping experience for all our customers.

We encourage potential customers not to be deterred by malicious reviews and to explore McGrocer with confidence. Our wide selection of products sourced from top British supermarkets and brands, worldwide delivery and dedicated team are poised to deliver a satisfying shopping experience.

Oceniono na 5 z 5

Rachel W

Rachel W, was an excellent resource to work with! Received our order. Will definitely order again!

30 października 2023
Opinia niezależna
Oceniono na 1 z 5

Awful company

Placed an order, emailed to confirm. My order was cancelled and I received an email to assure me the products were in stock and to place my order again. 2nd order cancelled as well and no communication from the company. AVOID!!!

28 października 2023
Opinia niezależna
Oceniono na 5 z 5

Thrilled with the service. Highly recommend.

I was nervous about placing an order because of some bad reviews. So glad I decided to ignore the bad reviews. I ordered some Fray Bentos products for delivery to Florida because they are not sold here and they are one of the things I miss most from back home. They arrived perfectly packed only 9 days after placing my order. I received numerous email updates during the 9 days advising of the current status and am completely thrilled with the service that was provided. I am now about to tuck in to one of my delicious pies!!!

27 października 2023
Opinia niezależna
Oceniono na 1 z 5

My Order cancelled

My order was accepted and paid for then after 2 days they cancelled due to "insufficient stock" yet their website still shows "in stock".
One third of my £41.42 outlay was attributable to delivery charge. I am being refunded.

5 października 2023
Opinia niezależna
Oceniono na 5 z 5

I read all the negative reviews and was…

I read all the negative reviews and was scared to place an order, however I decided to give it a chance because they also shop at Costco. I received my purchase after 5 days with UPS, well packaged with care and my products arrived flawlessly! (it was peanut butter pretzels which I thought will arrive in shattered Pisces but there wasn't even one).

14 czerwca 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej