My order was returned to the company because it was stopped by Spanish customs. OK, no problem, you will issue a refund then? No, apparently not. "in accordance with our shipping policy, we are... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Buoni prodotti, alcuni introvabili in Italia, ottimamente imballati. Il servizio Grocer è stato preciso e attento al cliente. Purtroppo il pacco ha ritardato 3 giorni per disservizio del corriere UP... Zobacz więcej
Though I'm an American living in America, I've gotten hooked on British baking through, what else, the Great British Baking Show. Many of the ingredients can be subbed with American counterparts, but... Zobacz więcej
Thank you guys for your great service! GOD continue to bless your business as you serve good quality products for an affordable price. I just had my baby on November 5 C-section plan to breast-feed bu... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
McGrocer is an online platform that aggregates groceries and household essentials from a variety of UK stores and have it delivered to our customers' doorsteps locally and globally. We enable customers to buy products they need or crave from one or multiple UK stores, including supermarket branded products and specialist products that are not easily accessible to them. For a single delivery fee, our shoppers pick your order, we pack them, and deliver to each customer across the UK and the rest of the world. For us, it's not about ultra-fast delivery or delivery of everything – it’s about satisfying the diverse lifestyle choices of people seeking alternatives and offering a more convenient grocery shopping experience, so customers can spend more time doing the things they love.
Dane kontaktowe
12 Wingway, Brentwood, , CM14 4XW, England, Zjednoczone Królestwo
- 10797222
- hello@mcgrocer.com
- mcgrocer.com
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They sell what they do not have
This is a scam, they are advertising that a product is available but after the checkout you get notification that it does not. When you ask them to adjust the website they do by INCREASING THE PRICE X 2 of the item which does not exists.
Also do not get fooled by the welcome discount, it does not work. This is the start of fraudulent behaviour from their side.
The beer: NEWCASTLE
The comunication by mail to get information was uncanny, go on in this way
Kudos
I feel robbed!
I ordered from McGrocer over a week ago and have STILL not received my order!
I even have to wait days to even get an email response from them!
Really shocking service
It was the first time I ordered on…
It was the first time I ordered on McGrocer and my order arrived quickly. The McGrocer team was always reactive. A product couldn’t be found for my order and I got a refund quickly.
I’ll definitly buy on McGrocer again ! I recomand !
Awesome Experience - Amazing Service
Fantastic choice of Walkers crisps and superb customer experience. The order was quickly processed and was delivered to Texas from UJ within days. I and delighted with McGrocer and will be ordering more!
No customer service and can’t deliver on products they offer .
Looking at the reviews not sure what happend with my experience. I have lived in the US for 5 years and used many companies to deliver things I miss form the UK . I got excited as McGregor were offering items I had not seen before on other sites so I ordered they took payment of over $200 and I waited and waited for an expected delivery date and then they cancelled 10 days later no explanation no sorry no nothing . It’s an absolute no no from me I will stick with the other companies who deliver on their orders . Don’t take payment if you can’t full fill orders especially when you give no explanation why .
AVOID
Avoid excessive postage charges
Takes your order and money then hardly any items in stock but still try charging excessive postage.
So dissappointed when placed order stated items in stock. Then not available.
Product described was as advertised.
Product described was as advertised.
Quick order/delivery process. Greatly appreciated
Very fast service
Very fast service! I received my items in excellent condition and was very easy to order and navigate McGrocer’s website. Will definitely order again for any British supermarket brands.
Fast shipping and fast communication.
Fast shipping and fast communication.
British Baking
Though I'm an American living in America, I've gotten hooked on British baking through, what else, the Great British Baking Show. Many of the ingredients can be subbed with American counterparts, but some simply cannot. (Hovis granary flour.) Thrilled to find McGrocer, with its VAST array of foods/baking ingredients, at fair prices, both for the items themselves as well as the shipping charges. I can't believe how quickly the package arrived. I also ordered a variety of Mr. Kipling treats, and the kids, husband, and I are all enjoying sampling these delicious cakes, pies, etc. Will definitely be ordering from here again.
Excellent
Very fast and efficient service from order to receiving the product at home.
Hit with a hefty customs duty - paid more than my shopping
Promotes one shipping fee - and cheap prices but you end up paying a hefty customs fee on arrival - despite UK -Swiss agreement. They use DHL and no other means of shipping also and DHL are expensive. Disappointed and I will not be using them again. I have never had to pay customs fee with the britsuperstore or the british cornershop.
Horrible experience with this company
Horrible experience with this company. It took a long time for the shipment to be made, and then it was never delivered to me. It was returned back to the UK without any info provided to me. McGrocer took ages to get back to me when I enquired about it, and even longer to take care of a refund of the goods. It turns out something I ordered cannot be imported into Germany, though I can't find any info on which item it was or why. So McGrocer don't know what goods can or cannot be imported into countries they ship to and expect the customer to "research" it first. According to their own vision/mission, they exist to deliver goods globally, so one would think they would know something about restrictions and avoid customer problems up front. At a minimum, if they expect the customer to do that work, they should display it prominently on their homepage instead of burying the info their fine print. Not only did I have to pay the shipping for goods I never received, I got a second invoice from UPS for the return shipment costs. Will never use McGrocer again.
Poor order experience and zero customer service
The order I paid for is many days late. I have written 3 e-mails to them, all have been ignored.
Will not use them again.
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