Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Zobacz więcej
Reakcja na opinię
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer... Zobacz więcej
Reakcja na opinię
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Dane kontaktowe
London, Zjednoczone Królestwo
- team@mallet.com
- mallet.com
4,1
Dobra
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had an amazing lady from customer…
I had an amazing lady from customer service when there was an issue retrieving my parcel from the post office she assured me it was there and it was!! They had missed it!! She was so lovely and made me feel a lot calmer when I was panicking!
25 marca 2026
Odpowiedź od MALLET
Hello Lauren,
Thank you for taking the time to provide us with your valuable feedback. This will certainly pass this onto to the Customer Services lady. We are glad to hear the shop located your parcel as can appreciate this must have been a stressful time for you.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Very nice and comfortable
Very nice my strap at the back keeps slipping down on one foot apart from that they are very comfortable
13 kwietnia 2026
Opinia niezależna
Odpowiedź od MALLET
Hello Antionette,
Thank you for taking the time to provide us with your valuable feedback. We will pass this to our production team. For us to look into this a little further, please email team@mallet.com with your order number and photos.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Easy to order and a great product
3 kwietnia 2026
Odpowiedź od MALLET
Hello Steve,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Paid for trainers ...still no trainers
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer they are meant to take to dpd drop off centre ) , 7 hrs later I return to no trainers .... .. .they sent a photo of it in my door step , which mallet have viewed.........but it requires a mandatory investigation, I still have no trainers , just buy in store , not worth the ag, plus ankles collapse
3 kwietnia 2026
Odpowiedź od MALLET
Hello Mark,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We have carefully reviewed the communication between you and our team and are satisfied that the matter has been handled appropriately so far. However, as this involves a courier dispute, there is a required process that must be followed, which can unfortunately take some time to resolve.
We completely understand your concerns and appreciate your patience. Please be assured that our team is continuing to work on this and will do everything possible to reach a resolution as quickly as we can.
Thank you for your understanding.
Mallet
Odpowiedź od MALLET
Hello Mr Henry,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hello Angela,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Great communication and updates…
Great communication and updates regarding items bought. Goods arrived in very good condition. Pleased with my purchase.
3 kwietnia 2026
Odpowiedź od MALLET
Hello Melissa,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I like so much the quality of the shoes
2 kwietnia 2026
Odpowiedź od MALLET
Hello Amalia,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Bought for my son
Bought for my son, very nice trainer, really nice looking trainers and great quality, easy transaction.
2 kwietnia 2026
Odpowiedź od MALLET
Hello Joanne,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hello Mr Jarvis,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hello Paul,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Order came really quickly and they were…
Order came really quickly and they were amazing!
28 marca 2026
Odpowiedź od MALLET
Hello Natalie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Best quality and excellent shipping…
Best quality and excellent shipping love Mallet as a brand
28 marca 2026
Odpowiedź od MALLET
Hello James,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Fantastic!
24 marca 2026
Odpowiedź od MALLET
Hello Andrea,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Mallet are all way good value for money
Mallet trainers have always been my go-to when I need a nice pair of trainers to wear out. They have solid build, look amazing, and are not as expensive as other trainer brands in the same category online.
13 czerwca 2025
Odpowiedź od MALLET
Hello Abdullah,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Placed an order for pair or trainers…
Placed an order for pair or trainers then was notified it was two right feet so my order was cancelled, it’s now been a week and not received my refund?
23 marca 2026
Odpowiedź od MALLET
Hello Mr Andrew,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
I can see the refund was issued on 24th March but it can take between 3-5 working days for the money to reach your account. Please note as the order was paid part gift card and part debit card, this is how you have been refunded.
If there is anything you need, please reach out to the team at team@mallet.com.
Have a good day!
Mallet
I’ve shopped at mallet a few times and…
I’ve shopped at mallet a few times and products have always been to my standard. The T-shirt I bought looked nothing like what it did online when it arrived
22 marca 2026
Odpowiedź od MALLET
Hello Shaun,
Thank you for your review, and I am sorry to hear what has happened. The team will reach out to you for more information so this can be passed to the Production team.
Have a lovely rest of the day!
Mallet
Cracking trainers
20 marca 2026
Odpowiedź od MALLET
Hello Eddie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
High Quality
Products are always high quality and long lasting. Particularly like the T Shirts amd Sweatshirts.
16 marca 2026
Odpowiedź od MALLET
Hello Stephen,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Pure class and a cut above…
The quality of these trainers is absolutely perfect. Nicely presented and really nicely packaged. I’m thrilled with my purchase and will be buying from them very soon. Congratulations Mallets for reminding me that customer service is still a priority for some companies 👍🏻
16 marca 2026
Odpowiedź od MALLET
Hello Shay,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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