Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Zobacz więcej
Reakcja na opinię
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer... Zobacz więcej
Reakcja na opinię
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Dane kontaktowe
London, Zjednoczone Królestwo
- team@mallet.com
- mallet.com
4,1
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1 tys. recenzji
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Afternoon “too you the mallet team”jst…
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
24 kwietnia 2026
Odpowiedź od MALLET
Hello Glenford,
Thank you for taking the time to provide us with your valuable feedback.
You get 10 out of 10 for your homework!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hello Maureen,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
The design the packing the extra care…
The design the packing the extra care and all the extras that come with it its worth the money but would recomend keeping the design and having different colourways
2 maja 2026
Odpowiedź od MALLET
Hello Zahir,
Thank you for taking the time to provide us with your valuable feedback. We will pass this onto our Design team.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
My brother swears by Mallet
My brother swears by Mallet, I got my first pair, the presentation alone before I even wore the shoe was on point. Very pleased with my Popham's , they look , and fit ...fire 🔥
24 listopada 2025
Odpowiedź od MALLET
Hello Shadracus,
Thank you for taking the time to provide us with your valuable feedback.
Your brother definitely made the right recommendation to you!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you to both for your support, and we look forward to dealing with you again in the near future.
Mallet
I Disappointing customer service and unfair return charge was very disappointed with my…
I was very disappointed with my experience with Mallet. I received a pair of shoes with a noticeable issue with the strap length, which was clearly visible in the photos I sent to customer service immediately after trying them on indoors.
Initially, their team acknowledged the issue in writing and approved the return as faulty. However, during the process they also questioned whether I had worn the shoes, despite me explaining multiple times that I had only just received them and had only briefly tried them on indoors in my room. I even provided additional photos showing there were no signs of wear on the soles.
After returning the shoes, they changed their position and claimed the shoes were “not faulty” and refused to refund the £4.99 return shipping fee. This felt unfair and inconsistent, especially considering they had already recognised the issue from the beginning.
To make the process even more inconvenient, there was no QR code provided for the return, meaning I had to find access to a printer and print the return label myself.
The whole experience left me feeling like I had to defend myself over a genuine concern reported immediately after delivery. I expected much better customer service and consistency from a brand at this price point.
29 kwietnia 2026
Odpowiedź od MALLET
Hello Jeni,
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
With all faulty goods, the return is approved on the portal subject to inspection when the goods arrive at the warehouse. Therefore, we understood your concern and accepted the return on the portal and provided you with the free shipping label. Unfortunately, when the team examined the footwear, no fault was found. This resulted in only the shoes being refunded and not the initial shipping.
All our returns labels have to be printed. We would always post a label if the customer requests this.
The team will reach out to you shortly to try to resolve this issue for you.
Wishing you a lovely rest of the day,
Mallet
1st Class trainers and 1st class service
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to shona in their customer service team. She was brilliant. Professional. Knowledgeable and so helpful. I received a voucher for the full price I paid. Cant praise them enough they were fabulous. Quality service
6 maja 2026
Opinia niezależna
Odpowiedź od MALLET
Hello Teresa,
Thank you for taking the time to provide us with your valuable feedback. It is wonderful to hear that the team has resolved your issue, and we will ensure your comments are passed to the department.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
The sneaker is of class and best quality
27 kwietnia 2026
Odpowiedź od MALLET
Hello Jordan,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Very top top quality 1000%
27 kwietnia 2026
Odpowiedź od MALLET
Hello Leonel,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Very professional service
Very professional service. Right down to the quality of the trainers and the standard of package and extra
18 kwietnia 2026
Odpowiedź od MALLET
Hello Scott,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hello Murtaza,
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
We have checked with the Customer Service team and cannot see any communication from you. Please reach out to team@mallet.com with your details and reason for contact, and we will do our best to resolve this situation for you.
Have a lovely rest of the day!
Mallet.
Very good !!!!
24 kwietnia 2026
Odpowiedź od MALLET
Hello Daniela,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I didn’t receive my pack
8 kwietnia 2026
Odpowiedź od MALLET
Hello Benjamin,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com with your order number and the details of what you think was missing from the order and we will try our best to resolve the issue for you.
Wishing you a lovely rest of the day,
Mallet
Look really smart and trendy fit…
Look really smart and trendy fit perfectly as always from Mallet
6 kwietnia 2026
Odpowiedź od MALLET
Hi Dave,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Beautiful shoes, poor customer experience
Beautiful shoes, seem high quality but the customer experience is terrible. Ordered a pair of union navy. Ordered size 11 which is my size. It didn't fit so I had to send it back as they run small, no size measurements on the website to properly measure. The website asked me for 4 pictures with the product when submitting the return... Not sure why, given there's nothing wrong with them. I messaged them using the chat, no reply in a few days. Then I was asked to pay for the return which I found strange given that there are no measurements on the website. I paid, the return says that DPD is coming to collect at the address. I get the return, I need to actually go and drop them to a DPD location after I paid £10 in delivery fees (delivery and return). I was planning to buy another pair on top of the one with size problems but I will steer clear due to the poor customer experience. I do not recommend.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od MALLET
Hello Georgian,
Thank you for your review and I am sorry to hear the footwear was not suitable for you.
For review purposes, we can see you contacted us on live chat on Wednesday at 7.04am. An hour later at 8.04am the team replied to you but with regret, we never heard from back from you. We will try again to make contact with you.
With regards to our sizing, we have not changed the specifications but some styles may come up slightly bigger or smaller depending on the design. If the shoe was sent correctly as per your order but does not fit, this will be a chargeable return. Our portal is set to ask for images but it does not ask for 4 images? One is sufficient.
Unfortunately, we do not offer collections for returns so please can you kindly provide the confirmation where it states that DPD will collect from you?
In the meantime, we will pass your comments onto the production team.
Have a lovely rest of the day!
Mallet
Odpowiedź od MALLET
Hello Mr Feely,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hello James,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I had to return these shoes due to not…
I had to return these shoes due to not fitting. Firstly had to ask for permission to return and send in photos of shoes. I received refund over a week later minus a fee for returning them. Would never use again!!
3 kwietnia 2026
Odpowiedź od MALLET
Hello Liesa
Thank you for your review, and I am sorry to hear the footwear was not suitable for you.
Unfortunately, the portal will ask for images before it lets you continue. We can see that you selected 'does not fit' and proceeded with the payment for the DPD label. As per our terms & conditions, our returns are not free for correctly supplied goods.
If you experienced any issues with our portal or product, our team is always available to help and support you. However, we couldn’t find any record of you reaching out to them. That said, they have now contacted you directly to assist further.
In the meantime, we will pass your comments onto the production team.
Have a lovely rest of the day!
Mallet
Trainers are always spot on
Trainers are always spot on , sizes aren’t 100% true to size tho I’m and 11 had to send back and get a 12 but apart from that service was quick and easy
13 kwietnia 2026
Odpowiedź od MALLET
Hello Gavin,
Thank you for taking the time to provide us with your valuable feedback. We will pass it to our Production team.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Odpowiedź od MALLET
Hello Kelly,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
FIRST CLASS⭐️⭐️⭐️⭐️⭐️⭐️
Mallet is amazing. Never any problem with delivery always on time the shoes are amazing. I must have six pairs of mallets they’re so comfortable.
29 marca 2026
Odpowiedź od MALLET
Hello Joanne,
Thank you for taking the time to provide us with your valuable feedback.
6 pairs! We would love to see your collection.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
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