i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Miss Amanda helped me awesomly, to get back my new number after i lost my phone and had troubles to sign in to my old data, to be able to speak with my family again. I kiss your eyes, thank you very... Zobacz więcej
Reakcja na opinię
Esta é uma rede terrível, a conexão cai constantemente e acontece de, dentro da cidade, a rede não pegar nem mesmo o 'E', quanto mais o 4G ou 5G. Eu não recomendaria vocês e vocês definitivamente deve... Zobacz więcej
Reakcja na opinię
I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resol... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Dane kontaktowe
1050-127, Lisbon, Zjednoczone Królestwo
- lycamobile.pt
3,1
Średnia
914 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Little bit slow the other data.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Rahul,
We appreciate your feedback and will look into the data speed to see how we can improve it for everyone.
Regards,
Lyca Mobile Trustpilot Team
The network is not very well
The network is not very well , I don’t like
1 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Manpreet,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Network is very poor
Network is very poor. If network is available internet is not working long long time. call clarity very poor I prefer whatsapp because direct call not clear.
1 stycznia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Ramandeep,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
eSim Internacional não funciona
Comprei um eSim Internacional e não funciona. Exijo reembolso.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Olá Mirian,
Lamentamos muito saber da sua experiência e compreendemos perfeitamente o quão frustrante isso deve ter sido para você. Essa não é a experiência que desejamos para nossos clientes e queremos muito resolver essa situação. Você poderia, por gentileza, compartilhar seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do atendimento ao cliente por meio do nosso canal privado? Um membro da nossa equipe entrará em contato com você pessoalmente para resolver isso o mais rápido possível.
Você também pode nos enviar um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipe Lyca Mobile Trustpilot
I have tried to cancel my service as I…
I have tried to cancel my service as I am no longer in need of the e-sim but continue to be charged for it. Please cancel my service as I do not use it and am being charged for a service which is not in use.
5 listopada 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Jelani,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Network experience very poor 😒
26 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Radwan,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Scamm
Scamm. Have been trying to cancel the plan for 3 months and it is impossible
18 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Juana,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Hi Sandip,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Net work very slow and many times no…
Net work very slow and many times no network signal
24 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Mosarrof,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Péssimo
Péssimo
Internet extremamente horrível quando funciona é extremamente lenta além de consumir dados mesmo estando desligado os dados móveis
22 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Olá Alinie,
Lamentamos muito pelo transtorno que você enfrentou e compreendemos perfeitamente o quanto isso deve ser frustrante. Agradecemos por compartilhar seus dados conosco. Um membro da nossa equipe entrará em contato com você em breve para resolver a situação e garantir que sua questão seja completamente solucionada.
Se desejar entrar em contato conosco diretamente, você pode enviar um e-mail para trustpilotreview@lycamobile.com a qualquer momento. Estamos à sua disposição.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Ótima operadora flexível e eficiente
Ótima operadora flexível e eficiente. Obrigado a Lycamobile
21 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado cliente,
Agradecemos seu feedback positivo. Ficamos felizes em saber que você está satisfeito com o nosso serviço.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
I have now contacted Lycamobile to…
I have now contacted Lycamobile to cancel an unauthorized autopay on November 26th, December 1st, twice on December 10th, December 15th and December 21st with zero response or acknowledgement on their side. I will be cancelling the payment through my bank, which will involve cancelling my card entirely. I will be reporting them to every ombudsman that I can think of. Responses here directing you to email them through Trustpilot are entirely useless. Do not ever, ever, ever use this service. Whether incompetence or outright scam, it doesn't really matter.
Edited to add on Dec 27th: have now provided info via Trustpilot and emailed again and still had zero response from the Lycamobile PT team.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Lucy,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Its good and lows rate package
19 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Naeem Akhter,
We are happy to hear that you had a good experience with our low-rate package. Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
to sem sinal tem semanas e não faço…
to sem sinal tem semanas e não faço ideia, impossivel entrar em contato
17 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado cliente,
Lamentamos muito pelo transtorno que você enfrentou e compreendemos perfeitamente o seu descontentamento. Agradecemos por compartilhar seus dados conosco. Um membro da nossa equipe entrará em contato com você em breve para resolver a situação e garantir que sua solicitação seja atendida.
Se desejar entrar em contato conosco diretamente, envie um e-mail para trustpilotreview@lycamobile.com a qualquer momento. Estamos à sua disposição.
Atenciosamente,
Equipe de operações da Lyca Mobile
I'm very thankful for your services…
I'm very thankful for your services keeping on great job. Thanks.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Debendra,
We're happy to hear that you are thankful for our services! We appreciate your positive feedback and are committed to continuing our great work for you.
Lyca Mobile Trustpilot Team
It was very difficult to work with LIA
It was very difficult to work with LIA, the Virtual Assistant Lyca provided, as I was unable to obtain the assistance I needed. Additionally, I sent an email with all the required documentation to cancel my auto-renewal plan, which I was no longer using, and I have not received a response to date.
The only positive experience I had with Lyca was with your agent, Dilma, whom I contacted via live chat to request the cancellation of my plan. She was exceptional and assisted me with patience and kindness.
Thank you, Dilma — you completely changed my experience from frustration to relief through the quality of service you provided.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Flavia,
We appreciate your feedback and regret that our virtual assistant and email support did not meet your expectations. We're glad that our agent provided you with excellent service. We'll use your comments to improve our services.
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Prezado Cliente,
Lamentamos muito saber da sua experiência e compreendemos perfeitamente o quão frustrante isso deve ter sido para você. Esta não é a experiência que desejamos para os nossos clientes e queremos muito resolver essa situação. Poderia, por favor, compartilhar seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do atendimento ao cliente por meio do nosso canal privado? Um membro da nossa equipe entrará em contato com você pessoalmente para resolver o problema o mais rápido possível.
Você também pode nos enviar um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipe de Operações da Lyca Mobile
No response from Customer Service.
I cannot get my problem resolved.
I have emailed Customer Service many, many times but they do not respond.
Terrible.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear David,
We are sorry to hear that you had not received your credit balance refund. We would like to inform you that the refund has now been successfully completed. Further details have been shared with you via our private channel. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Odpowiedź od Lyca Mobile PT
Hi Matthew,
We're happy to hear that the setup was easy and the price was good. We appreciate your feedback on our service.
Regards,
Lyca Mobile operations
Worst Internet I have experience in ten…
Worst Internet I have experience in ten years using of lycamobile. No single coverage bad in Internet callings.
1 października 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Sharique,
We are sorry to hear about your experience with the internet service. This is certainly not the level of service we aim to provide, and we understand how frustrating poor coverage and call quality can be.
Please share your Lyca Mobile number and location via our private channel or email us at trustpilotreview@lycamobile.com, so we can investigate the issue and assist you further.
Regards,
Lyca Mobile operations
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.