i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Esta é uma rede terrível, a conexão cai constantemente e acontece de, dentro da cidade, a rede não pegar nem mesmo o 'E', quanto mais o 4G ou 5G. Eu não recomendaria vocês e vocês definitivamente deve... Zobacz więcej
Reakcja na opinię
I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resol... Zobacz więcej
Reakcja na opinię
Eu fiz portabilidade para lyca porque eu vi preços bons e 5G .. agora estou com lyca e comprei um tarifário de um mês, só tenho LTE .. até não consigo chamar um Uber com esse LTE. Agora quero saber... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Dane kontaktowe
1050-127, Lisbon, Zjednoczone Królestwo
- lycamobile.pt
3,0
Średnia
908 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Network speed poor
Network speed poor. Zero browsing speed in metro station. 😒
20 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Radwan,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Uma das piores companias de telefone…
Uma das piores companias de telefone que ja tive. Se voce esta pensando em mudar para Lyca mobile, NAO FACA ISSO! se quiser ter dores de cabeca, esta compania nao tem atendimento satisfatorio, nao sao praticos e ha sempre problemas com rede.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado Vinicius,
Lamentamos saber da sua experiência e compreendemos perfeitamente o quão frustrante isso deve ter sido para você. Esta não é a experiência que desejamos para os nossos clientes e queremos muito resolver essa situação. Poderia, por gentileza, compartilhar seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do atendimento ao cliente por meio do nosso canal privado? Um membro da nossa equipe entrará em contato com você pessoalmente para resolver o problema o mais rápido possível.
Você também pode nos enviar um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Odpowiedź od Lyca Mobile PT
Hi Tara,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
DO NOT USE LYCA MOBILE
DO NOT USE LYCA MOBILE. WHATEVER YOU DO.
These guys have wasted countless hours of my time.
My phone broke and I have tried to transfer it to my new Lyca E-Sim, but I cannot provide them with two frequently dialled numbers as a security check.
Due to this I am locked out of my bank accounts, my email address and social media because I cannot provide the 2 factor authentication with that phone number.
Eduardo who handles the social media communication wasted my time for a full month. I told him in my first message the above situation, and over the following weeks he pretended he would help, only to tell me weeks later that he could not do anything without the two frequently dialled numbers.
PEOPLE USE WHATSAPP TO CALL THESE DAYS. THIS IS AN IMPOSSIBLE SECURITY CHECK FOR SOME PEOPLE.
I have called them on the phone, they tell me to contact this email and the issue will be resolved in 5 days... cs at lycamobile.pt
I have contact this email for 2 months and they give me no response.
They tell me here to contact trustpilotreview at lycamobile.com for help and then ignore my emails.
Finally- Dilma Lourenço contacted me back on 29th of December and said that he would finalise the change, I confirmed what they asked and they still did not change the numbers.
I thought Dilma was going to be the person to help but they have ignored my emails now for two weeks also.
It's very clear that this company do not care about their customers.
Customer reference #482571997
16 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Steve,
Thank you for your feedback, and we apologise for the inconvenience caused.
We understand the importance of resolving your issue quickly and regret the delays.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
O site é confuso com inúmeras…
O site é confuso com inúmeras possibilidades de planos, alguns dos quais sem sentido lógico (mais caros e com menos recursos que outros) e depois, o pior, no plano antigo estava lá como 'auto renovação' tinha dinheiro em saldo para fazer a renovação, não renovou e limpou o dinheiro do saldo assim que foram ligados os dados móveis...
8 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado Noel,
Lamentamos saber sobre sua experiência e compreendemos perfeitamente o quão frustrante isso deve ter sido para você. Esta não é a experiência que desejamos para nossos clientes e queremos muito resolver essa situação. Poderia, por gentileza, compartilhar seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do atendimento ao cliente por meio do nosso canal privado? Um membro da nossa equipe entrará em contato com você pessoalmente para resolver o problema o mais rápido possível.
Você também pode nos enviar um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipe Lyca Mobile Trustpilot
lyca mobile internet is very slow
lyca mobile internet is very slow. every time network is unstable.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Dammar,
We understand that you are facing network issue. We apologize for the inconvenience.
I have refreshed the network profile, restart the mobile to use the service. Alternatively, please follow the below instructions to connect the network.
Select network mode as 4G only.
For selecting 4G, Settings- Mobile Data-Mobile data options- 4G
Please go to the Menu – Lycamobile Services – Lycamobile– Select Mode -Manual – National/UK
Go to menu - Settings- Phone settings - Network selection- manual- select Lycamobile/EE
Once the number is registered on the network, please turn on the automatic.
If still issue persist, please share the error message and screenshot of the network speed test to us, to investigate further. You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
No sharing internet available
Unfortunately I can’t share internet in the “personal hotspot” and that’s the reason I’m given 2 stars and I will look for another company that has this function.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Mariana,
We are sorry for the trouble you have experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you would like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We are here for you.
Regards,
Lyca Mobile Trustpilot Team
I am so surprised that one small…
I am so surprised that one small problem couldn’t solve the entire customer service team .. I have been using Lyca sim since 4 years never wanted to change but the suddenly my outgoing and incoming calls are blocked .. I call two months continuously to the customer care team they couldn’t even resolve the problem .. after two months the team said my profile didn’t match the system.. are you kidding me 🤯 so disappointed
24 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Indra,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Terrible service from what was once a…
Terrible service from what was once a good company. Usage data frequently unavailable in one's account, problems with auto-renew, no longer accepts Paypal, etc.
Very disappointing.
Compounding the disappointment is the fact that Lyca responded below, I provided contact information, and they never even attempted to contact me. In other words, their show of concern was empty.
9 stycznia 2026
Odpowiedź od Lyca Mobile PT
Hi Tony,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Lycamobile blocked the portability of…
Lycamobile blocked the portability of my number to DIGI without any reason. Its my kid number and now there is a very sensitive personal data locked in a number that seems a very serious GDPR violation. Also I got the answer from the portability more than a week after when it should only take between 1 and 3 days.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Diogo Neves,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Rip off..
Rip off... You sell 100Gb esim but no where you warn about hotspot being disabled, not working... So the only thing I bought the esim card for to watch some TV doesn't work. I'll make sure I'll always tell anyone I can in both Portugal and the UK, that I got robbed by Lycamobile.
Update - Lyca mobile contacted to let me know they don't offer hotspot service. Make that clear to people on the screen where you buy it, don't hide it in one of the contract clauses.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Always on LTE rather than 5G
Always on LTE rather than 5G. No customer service assistant responds, whether on calls or on online chat. Pathetic.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Kanan,
Hi [Customer Name],
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Hi Muhammad,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
the data internet is very slow sometime…
the data internet is very slow sometime , while doing video calls and even slow while using google crome too..
1 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Suraj,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Little bit slow the other data.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Rahul,
We appreciate your feedback and will look into the data speed to see how we can improve it for everyone.
Regards,
Lyca Mobile Trustpilot Team
The network is not very well
The network is not very well , I don’t like
1 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Manpreet,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Network is very poor
Network is very poor. If network is available internet is not working long long time. call clarity very poor I prefer whatsapp because direct call not clear.
1 stycznia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Ramandeep,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
eSim Internacional não funciona
Comprei um eSim Internacional e não funciona. Exijo reembolso.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Olá Mirian,
Lamentamos muito saber da sua experiência e compreendemos perfeitamente o quão frustrante isso deve ter sido para você. Essa não é a experiência que desejamos para nossos clientes e queremos muito resolver essa situação. Você poderia, por gentileza, compartilhar seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do atendimento ao cliente por meio do nosso canal privado? Um membro da nossa equipe entrará em contato com você pessoalmente para resolver isso o mais rápido possível.
Você também pode nos enviar um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipe Lyca Mobile Trustpilot
I have tried to cancel my service as I…
I have tried to cancel my service as I am no longer in need of the e-sim but continue to be charged for it. Please cancel my service as I do not use it and am being charged for a service which is not in use.
5 listopada 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Jelani,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Network experience very poor 😒
26 grudnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Radwan,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.