Esta é uma rede terrível, a conexão cai constantemente e acontece de, dentro da cidade, a rede não pegar nem mesmo o 'E', quanto mais o 4G ou 5G. Eu não recomendaria vocês e vocês definitivamente deve... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resol... Zobacz więcej
Reakcja na opinię
When I paid I did not get a confirmation and no plan was showing. I tried again and then it worked, but you charged me 2 times for 1 plan. I contacted the customer service with proof of the double pay... Zobacz więcej
Reakcja na opinię
Bom dia. Depois de a minha cartão SIM ter avariado e de vocês terem substituído por um novo e transferido o meu antigo número para o novo, a minha ligação piorou e a Internet móvel começou a funcionar... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Dane kontaktowe
1050-127, Lisbon, Zjednoczone Królestwo
- lycamobile.pt
3,0
Średnia
904 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lyca stoped allowing the use of the…
Lyca stoped allowing the use of the mobile data as hotspot. I used to be able to use my Lyca mobile data as wifi source for my laptop and that is no longer allowed. Due to that I am changing mobile provider.
17 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear AF,
Thank you for sharing your feedback. We are sorry to hear about your experience regarding the hotspot usage and understand how disappointing this must be, especially if this feature was important for your needs.
We would like to clarify and review this matter for you. Please reach out to us via private channel and email us at trustpilotreview@lycamobile.com with your Lycamobile number and registered email address so we can check your account and provide accurate information.
Your feedback is important to us, and we will also share it with the relevant team for review. We hope to have the opportunity to assist you further.
Regards,
Lyca Mobile Trustpilot Team
My experience with Lyca Mobile has bee poor
My experience with Lyca Mobile has been bad because the mobile data service is very poor. It feels like my phone went back to using 3G or even worse. Pages take a long time to load. This happens both in major city centers, such as Porto where the network should be better, and in more remote areas, which shows that the problem is not related to location.
Regular calls have average quality, but there are some numbers I cannot even call. The network signal is also often weak in many locations.
15 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Eduardo,
We are sorry to hear about the issues you have experienced with your mobile data and network service. We completely understand how frustrating it must be, especially when it happens in both city centers and remote areas. This is certainly not the experience we want for our customers.
To investigate and resolve this, could you please share your Lycamobile number and any additional details about the issue via private message. We will review your case and assist you as quickly as possible.
You can also contact us directly at trustpilotreview@lycamobile.com. We are here to help and ensure you receive the service you deserve.
Regards,
Lyca Mobile Trustpilot Team
Guys be careful before you use…
Guys be careful before you use lycamobile.pt it’s scam, i had a network issue I explained many times i spoke more than 10 times about my issues but they doesn’t care about problem they have bullshit customer service
13 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Raghab,
We are sorry to hear that you are experiencing issues with the network. We apologize for the inconvenience this may have caused. Could you kindly share your Lycamobile number, e-mail address, and any reference number you received from customer service via our private channel One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
I’m having a major issue with Lyca…
I’m having a major issue with Lyca Portugal. I have been wrongfully charged 15 times, costing me a total of €151 which should have been cancelled and refunded a long time ago, but I have not been able to get in contact with customer service whatsoever for 5 months! I have been emailing customer service and complaints with every detail they may need, with no response. I cannot call the number or get any response from anyone and I continue to be wrongfully charged constantly for Esims.
6 września 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Naomi,
We’re sorry to hear about your experience and understand your frustration regarding the charges. This is not the service we aim to provide.
We take billing concerns very seriously and would like to investigate this matter urgently. As this is a public platform, we’re unable to review account-specific details here.
Thank you for your response. The ICCID number provided appears to be invalid in our system. Kindly share the correct mobile number or valid ICCID via our official support email so we can investigate your case further.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Muy mal
Muy mal, llevo una semana sin poder usar el teléfono Portugues la red se va.
Ya he llamado tres veces y no me lo arregalan la incidencia abierta es 110464341.
Di mi número español como segunda opción para que me llamaran y no han hecho nada.
7 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Olá Anastasia,
Lamentamos saber da sua experiência e compreendemos perfeitamente o quão frustrante deve ter sido. Esta não é a experiência que desejamos para os nossos clientes e queremos muito corrigir a situação.
Poderia, por gentileza, partilhar o seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do serviço de apoio ao cliente através do nosso canal privado? Um membro da nossa equipa entrará em contacto consigo pessoalmente e resolverá isso o mais rapidamente possível.
Também pode enviar-nos um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipa Lyca Mobile Trustpilot
I want to turn off auto renewal but its…
I want to turn off auto renewal but its not working from the app and website
1 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Lokhmane,
We are sorry to hear that you are experiencing difficulties turning off auto renewal through the app and website.
Please share your Lycamobile number and registered email address via our private channel so our team can review your account and assist you further. You can also contact us directly at trustpilotreview@lycamobile.com
We appreciate you bringing this to our attention and we are here to help.
Regards,
Lyca Mobile Trustpilot Team
Exchange payment card
Dilma organised the changeover of my payment card.
It's not logical and I hope that I don't have to pay more as a result.
Thanks. ☺
4 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear De,
We appreciate your feedback. We are happy to hear that the payment card changeover was organised. We recognise your concern about potential extra charges and will look into it.
Regards,
Lycamobile Trustpilot Team.
Terrible company and customer service
Terrible company and customer service. The Internet in roaming would not work, no matter what I do. The internet and voice quality at home is terrible as well.
4 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Vlad,
We regret to learn about your experience and sincerely apologize for the inconvenience. We understand how frustrating it is to deal with roaming data problems along with poor internet and call quality at home.
Please share your Lycamobile number and registered email address via our private channel so our team can review your account and assist you further. You can also contact us directly at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
Eu como arroz há muito tempo.
2 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Olá Murshed,
Obrigado por compartilhar sua experiência conosco.
Estamos felizes em saber que você utiliza nossos serviços há muito tempo. Seu apoio contínuo significa muito para nós e esperamos atendê-lo ainda melhor no futuro.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Odpowiedź od Lyca Mobile PT
Prezada Sara,
Lamentamos saber que seus dados móveis não estão funcionando e entendemos o quão frustrante isso pode ser. Por favor, compartilhe seu número Lycamobile e quaisquer detalhes relevantes através do nosso canal privado para que um membro da nossa equipe possa investigar e resolver o problema o mais rápido possível.
Você também pode entrar em contato conosco a qualquer momento pelo e-mail trustpilotreview@lycamobile.com. Estamos aqui para ajudar.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
very slow and poor customer service
very slow and poor customer service. No empathy. Bots are also stupid. Waste of time
28 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Nishat,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Enormous amount of friction and bugs. Deceptive behavior.
DISCLAIMER: I know this story will sound ridiculous and exaggerated, but I’m actually downplaying it to keep it shorter. I can provide proof with pictures and videos.
I went to Portugal and bought this Lycamobile eSIM for 1 month, or at least that was the goal. This company adds a ton of friction, or even purposefully makes things buggy, to prevent you from unsubscribing from their service. This is not honorable behavior for a company in 2026.
I will list all the mistakes, or the ways they made my life difficult:
1) When buying their eSIM online, they force you to sign up with auto-renewal and literally give no way to opt out before buying, even though the package is called “pay-as-you-go.” Deceptive behavior.
2)After supposedly cancelling using *190# at the end of my vacation (the screen on my phone said I stopped auto-renewal—I’m 100% sure), I discovered one month later that Lycamobile charged 4 euros again. This is despite the fact that I emailed their customer support to ask whether auto-renewal had really been canceled and whether the contract was over. They did not answer those emails (they had 20+ days to answer to allow me to avoid paying again for no reason).
3) Since *190# seemed not to work, I had to create an account and logged in on their website to try to cancel auto-renewal there. The website is bugged and seems to indicate it is turned off in some places and on in others. I literally cannot turn off auto-renewal through the website. However, I managed to cancel it through *190# this time. Maybe the *190# method doesn’t work if you buy the pay-as-you-go package as a guest?
4) Anyway, I wanted to remove my card too from their website since I don’t trust them not to take money from me again. GUESS WHAT? Despite the fact it was clearly written that auto-renewal was off, I could not remove my card from their website. Instead, I got a pop-up saying “Card is already mapped for renewal.” At this point, this was starting to be an absolute disaster. It made removing the card even more important.
5) I contacted their support through web chat. Their AI bot is not very smart, so I asked for human agents, who came on average after 15 minutes, which I consider good. However, the chat was completely useless for removing my card. At some point, the human agent even wrote “Connectivity is bad” and then left me with the AI chatbot again. This is ridiculous. I’m not joking. I can provide pictures if someone requires them.
6) I had to contact their specific “DPO” email address and threaten them, which quickly got their customer support to finally answer my numerous emails and my request to remove my card. After one day, my card was finally removed. If only I got a quick answers like that from the start, everything would have been fine.
In conclusion, this experience was extremely bad, took a lot of time to get solved, and made me hateful enough to write this very long review. The friction they add to the process of leaving is not worth the cheap eSIM. Also, I don’t think I will get my 4 euros back for the additional month charged, but I will update this part of the review if I do.
Edit: They ended up reimbursing the additional month charged. Added 1 star since it was done easily.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Customer,
We are sorry to read about your experience and understand why this situation caused so much frustration and loss of trust. What you have described, especially the difficulty stopping auto-renewal, removing payment details, and getting timely support is not the experience we want anyone to have, and we acknowledge how time-consuming and stressful this must have been, particularly while travelling.
Your detailed feedback has been noted we will assist with this concern. Upon checking the details your bank card has been removed successfully and more details has been shared via our private channel at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
great service, cost, app! ease of use and change.
great, cheap, good app, but the Hotspot is not working anymore if i have to give it to my laptop or another phone, which is a minus.
and the phone reception is not always great. Thanks a lot! great service still.
much love!
26 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi BENJAMIN,
We're happy you find the app great and cheap! We appreciate your feedback regarding the hotspot and phone reception issues. We'll investigate these concerns to improve our service. Thanks a lot for your love!
Regards,
Lyca Mobile Trustpilot Team
Never use this service. It's a scam. Ref. #463951562
I asked to cancel my subscription by email and was still charged again for a service I can't even access.
I can't log in, password recovery doesn't work, and there's no way to stop the payments. Charging customers for something they can't use is unacceptable.
If this isn't refunded and cancelled immediately, I'll be taking legal advice. Avoid Lyca Mobile at all costs.
25 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Dee,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
has online registration and non binding contracts
has online registration and non binding contracts which puts them ahead of all pt mobile providers. used for 1+ month.
update:
some people say the provider used for scams, so it is not a problem of provider i think.
if major providers would behave more honestly(no extortion of money from foreigners, forcing useles servies, and holding 2 years contracts at high prices and penalties) and transparently(100% usable covering all web or mobile interface), there would be so much of biz for lycamobile here in portugal.
24 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Customer,
We're happy to hear that our online registration and non-binding contracts have made your experience positive. Thank you for sharing your feedback; we appreciate it!
Regards,
Lyca Mobile Trustpilot Team
Excelente servicio
Precisei de entrar em contacto com a Lyca porque ainda me estão a cobrar pelo serviço, e o Maximiano Gomes ajudou-me. A resposta dele foi incrivelmente gentil e prestável! Eu recomendo-o muito!
Tuve que hacer una gestión con Lyca porque me seguían cobrando el servicio y me atendio Maximiano Gomes, su respuesta fue super gentil y atenta! Lo super recomiendo!
21 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Olá Bruno,
Agradecemos o seu feedback positivo! Ficamos muito felizes por saber que o Maximiano Gomes conseguiu ajudá-lo e oferecer um apoio atencioso e prestável. Agradecemos a sua recomendação.
Atenciosamente,
Equipa Lyca Mobile Trustpilot
Network speed poor
Network speed poor. Zero browsing speed in metro station. 😒
20 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Radwan,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Uma das piores companias de telefone…
Uma das piores companias de telefone que ja tive. Se voce esta pensando em mudar para Lyca mobile, NAO FACA ISSO! se quiser ter dores de cabeca, esta compania nao tem atendimento satisfatorio, nao sao praticos e ha sempre problemas com rede.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado Vinicius,
Lamentamos saber da sua experiência e compreendemos perfeitamente o quão frustrante isso deve ter sido para você. Esta não é a experiência que desejamos para os nossos clientes e queremos muito resolver essa situação. Poderia, por gentileza, compartilhar seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do atendimento ao cliente por meio do nosso canal privado? Um membro da nossa equipe entrará em contato com você pessoalmente para resolver o problema o mais rápido possível.
Você também pode nos enviar um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Odpowiedź od Lyca Mobile PT
Hi Tara,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
DO NOT USE LYCA MOBILE
DO NOT USE LYCA MOBILE. WHATEVER YOU DO.
These guys have wasted countless hours of my time.
My phone broke and I have tried to transfer it to my new Lyca E-Sim, but I cannot provide them with two frequently dialled numbers as a security check.
Due to this I am locked out of my bank accounts, my email address and social media because I cannot provide the 2 factor authentication with that phone number.
Eduardo who handles the social media communication wasted my time for a full month. I told him in my first message the above situation, and over the following weeks he pretended he would help, only to tell me weeks later that he could not do anything without the two frequently dialled numbers.
PEOPLE USE WHATSAPP TO CALL THESE DAYS. THIS IS AN IMPOSSIBLE SECURITY CHECK FOR SOME PEOPLE.
I have called them on the phone, they tell me to contact this email and the issue will be resolved in 5 days... cs at lycamobile.pt
I have contact this email for 2 months and they give me no response.
They tell me here to contact trustpilotreview at lycamobile.com for help and then ignore my emails.
Finally- Dilma Lourenço contacted me back on 29th of December and said that he would finalise the change, I confirmed what they asked and they still did not change the numbers.
I thought Dilma was going to be the person to help but they have ignored my emails now for two weeks also.
It's very clear that this company do not care about their customers.
Customer reference #482571997
16 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Steve,
Thank you for your feedback, and we apologise for the inconvenience caused.
We understand the importance of resolving your issue quickly and regret the delays.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.