I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resol... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bom dia. Depois de a minha cartão SIM ter avariado e de vocês terem substituído por um novo e transferido o meu antigo número para o novo, a minha ligação piorou e a Internet móvel começou a funcionar... Zobacz więcej
Reakcja na opinię
REAL THIEVES – stay well away from these scoundrels Sales that vanish, customer service that’s non-existent, a rubbish app, top-ups that aren’t credited but are still charged for – never again with... Zobacz więcej
Reakcja na opinię
Eu fiz portabilidade para lyca porque eu vi preços bons e 5G .. agora estou com lyca e comprei um tarifário de um mês, só tenho LTE .. até não consigo chamar um Uber com esse LTE. Agora quero saber... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Dane kontaktowe
1050-127, Lisbon, Zjednoczone Królestwo
- lycamobile.pt
3,0
Średnia
892 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy setup
Easy setup, top up and plan management online and via the app. Service is provided via Vodafone, which has good service across most areas.
3 maja 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Michail.
We are so glad to hear you find our setup, top-up, and plan management easy! It's wonderful that our service meets your needs.
Regards,
Lyca Mobile Trustpilot Team
I would like to thank Eduardo Gonçalves…
I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resolved, even though the process took a few months.
I really appreciate his patience and dedication during the whole experience. The only point I would suggest improving is the response time, as sometimes the replies took longer than expected.
Other than that, I’m very grateful for the support provided. Thank you!
14 maja 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Vinicius,
We are so pleased to hear about the excellent support you received from our team member. We truly appreciate your patience and dedication during the resolution of your issue. We acknowledge your feedback regarding response times and are actively working to improve this aspect of our service. Thank you for your valuable input.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
A Internet é muito lenta e a maioria…
A Internet é muito lenta e a maioria das vezes a rede cai, os dados desligam-se sozinhos.
Acontece quase sempre.
11 maja 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado Pedro,
Lamentamos saber que você tem enfrentado lentidão na internet e interrupções frequentes na rede. Compreendemos o quão frustrante pode ser quando os dados móveis se desconectam automaticamente, especialmente se isso ocorrer com regularidade.
Por favor, aceite nossas desculpas pelo transtorno causado. O desempenho da rede pode, por vezes, ser afetado por questões de cobertura.
Resposta Atualizada: Enviamos um e-mail para você a respeito do problema na rede. Por gentileza, verifique sua caixa de entrada e nos envie uma atualização para que possamos prosseguir com a investigação e prestar-lhe a devida assistência.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
A lot of internet failure and when I…
A lot of internet failure and when I have it goes very slow I've already reported it but it's still the same.. the other plan was the same I reported and nothing!
6 maja 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Pedro,
We appreciate you bringing this to our attention. We are sorry to hear about the persistent internet issues and slow speeds you have experienced, even after reporting them. In this case, we have sent you an email regarding this issue. Please check your inbox and spam folder.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
The online purchase was very perfect…
The online purchase was very perfect but the network is slow
5 maja 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Customer,
We're happy to hear that your online purchase was perfect. We appreciate your feedback and will look into the network speed.
Regards,
Lyca Mobile Trustpilot Team
Bom dia
Bom dia. Depois de a minha cartão SIM ter avariado e de vocês terem substituído por um novo e transferido o meu antigo número para o novo, a minha ligação piorou e a Internet móvel começou a funcionar com atrasos; além disso, por vezes não conseguem contactar-me pelo telemóvel, recebo notificações de que me ligaram, mas não recebi nenhuma chamada no telemóvel. Além disso, vocês suspenderam o acesso à Internet móvel, o que considero uma decisão muito ousada; eu pago pela Internet e tenho o direito de a utilizar como entender. Por isso, estou a considerar outros operadores para obter uma ligação de qualidade. Obrigado.
3 maja 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Caro Oleh Protsenko,
Agradecemos por nos ter informado sobre este assunto. Lamentamos saber do sucedido. Com base na sua descrição, parece que, após a substituição do SIM e a transferência do número, começou a deparar-se com problemas de rede, atrasos na internet, dificuldades em receber chamadas e até restrições no acesso aos seus dados móveis, o que não é, certamente, a experiência que procuramos proporcionar.
Relativamente ao problema de rede, atualizámos o perfil de rede e as definições manuais enviadas por e-mail. Siga as instruções. Caso o problema persista, por favor, indique um número de telefone alternativo para que possamos retornar a chamada e prestar assistência. Para obter mais ajuda, contacte-nos através do e-mail trustpilotreview@lycamobile.com.
Atenciosamente,
Equipa Lyca Mobile Trustpilot
Fui bem atendido pelo Maximiano Gomes
Fui bem atendido pelo Maximiano Gomes. O suporte foi claro, rápido e eficiente. A minha situação foi acompanhada de forma profissional e senti que o meu problema foi tratado com atenção. Obrigado pelo apoio.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado Abdelbasset,
Muito obrigado por suas amáveis palavras e por dedicar seu tempo para compartilhar sua experiência conosco. Ficamos muito felizes em saber que Maximiano Gomes conseguiu resolver seu problema rapidamente e que você está satisfeito com nosso serviço.
Trabalhamos arduamente para oferecer um serviço confiável e de excelente custo-benefício, e feedbacks como o seu motivam toda a equipe a continuar aprimorando nossos serviços. Agradecemos por escolher a Lyca Mobile UK e esperamos continuar conectando você.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Odpowiedź od Lyca Mobile PT
Prezado(a) Cliente,
Agradecemos o seu interesse em nossos planos. Oferecemos uma variedade de opções pensadas para atender a diferentes necessidades, incluindo pacotes mensais com dados, chamadas e SMS, além de planos pré-pagos para maior flexibilidade e controle. Muitos de nossos planos também incluem benefícios para chamadas internacionais.
Regards,
Lyca Mobile Trustpilot Team
Some time connection is lost improve in…
Some time connection is lost improve in internet quality
25 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Munish,
Thank you for your feedback. We’re sorry to hear that you are experiencing intermittent network issues.
This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. Thank you for sharing your Lyca Mobile number with us. Please be assured that we are reviewing your case and will work to resolve your concern as soon as possible.
We appreciate your patience and understanding.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Интернет внезапно перестал работать
Купил тариф для португальской esim 50Gb со сроком действия до 15 мая. Через 12 дней в Испании интернет внезапно отключился. В приложении lyka mobile в остатке 38Gb. Что делать не знаю?!
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Уважаемый Тимур!
Нам очень жаль слышать о том, с какой ситуацией Вам пришлось столкнуться. Мы прекрасно понимаем, насколько неприятным это могло быть для Вас. Мы не хотим, чтобы наши клиенты получали подобный опыт, и искренне стремимся исправить эту ситуацию.
Не могли бы Вы, пожалуйста, сообщить нам свой номер Lycamobile, адрес электронной почты, а также любой номер обращения, полученный от службы поддержки, воспользовавшись нашим каналом для личных сообщений? Один из сотрудников нашей команды лично свяжется с Вами и решит этот вопрос в кратчайшие сроки.
Вы также можете в любое время написать нам на электронную почту: trustpilotreview@lycamobile.com. Мы всегда готовы помочь!
С уважением,
Команда Lyca Mobile по работе с Trustpilot
I lot of problems with the 5g
I lot of problems with the 5g. Up and down frequently
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Luí,
We are sorry you're having 5G issues. To assist you further, could you please provide your LycaMobile number, registered email address, and any previous support reference number. This information will help us investigate and resolve your issue more quickly.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
cancelamento esim
maximiano gomes provided quick responses and was available to answer patiently my questions and guide me through the process.
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Beatrice,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that maximiano gomes was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
It's good service in great price 👍
It's good service in great price 👍
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Singh,
We are happy to hear that you had a great experience with our service and price. Thank you for your positive feedback; we appreciate it.
Best Regards,
LycaMobile Trust Pilot Team
Some times not getting proper signal
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Pratap,
We are sorry to hear that you are experiencing signal issues at times. We understand how inconvenient this can be and apologise for the disruption. Signal strength can vary depending on your location, network coverage, and environmental factors such as buildings or congestion in the area. We recommend checking if the issue persists in different locations and ensuring your device network settings are set to automatic
UPDATE-we did not receive additional information for further investigation please share your postcode and device details so we can investigate this further and assist you accordingly.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
what a poor service blocking sms from 4…
what a poor service blocking sms from 4 digit numbers so cant get an acces to my online banking should be solved within 48 hrs its NOT and they dont respond on the chat poor poor poor
PS 2 today my experience is even worst guys STAY AWAY from that thief's, once you top up they dont care, so even the address they have is saying everything: 1050-127, Lisbon, United Kingdom, since when Lisbon is UK ??? LOL
PS
Are you F kidding me???? You do have all the details for more than last 48 hrs,
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Piotr,
We regret the difficulty accessing your online banking due to blocked SMS messages. We are sorry for the delayed resolution and lack of communication. To investigate this matter more effectively and provide a prompt resolution, we kindly request you to provide the following details: Lycamobile number, Registered email address,Reference number if you have previously contacted our support team
Once we receive this information, we will review your case and assist you as soon as possible.
Best Regards,
LycaMobile Trust Pilot Team
Email: trustpilotreview@lycamobile.com
Since i lost this number and dont have…
Since i lost this number and dont have access to this account . I havenot been used this service almost more than one year. Still lyca is charging me every month 7 euro. I already mail many times regarding this. I am helpless and i need to go legally . Really bad customer care.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Laxman,
We understand how concerning this is, especially being charged for over a year without access to your number or account.
From your review, it appears that you lost access to your SIM/account while billing continued despite multiple emails raised. This is not the experience we aim to provide and requires immediate attention.
We are sorry to note that you were unable to provide the Lyca Mobile number. However, upon checking the available details, we were able to locate your account. We have now deactivated the auto-renewal and initiated a refund for the current month.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
Very helpful
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Madeha,
Thank you for your kind feedback! We’re glad to hear that you found our service helpful.
Your support means a lot to us. If you need any assistance in the future, please feel free to reach out—we’re always here to help.
Thank you for choosing Lyca Mobile!
Regards,
Lyca Mobile Trustpilot Team
Agradeço a ajuda
Agradeço a ajuda. Precisava de um documento com urgência e, graças a Maximiano Gomes e às suas claras explicações, tudo se tornou muito mais fácil e rápido. Estou grato pela agilidade da Lyca e dos seus agentes.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezada Maria,
Obrigado pelo seu feedback maravilhoso! Ficamos muito felizes em saber que o seu problema foi resolvido rapidamente e que a assistência prestada tornou o processo mais fácil para você.
Faremos questão de compartilhar suas gentis palavras com Maximiano Gomes — o seu reconhecimento significa muito para nós.
Se precisar de qualquer assistência adicional no futuro, por favor, não hesite em entrar em contato. Estamos sempre aqui para ajudar.
Obrigado por escolher a Lyca Mobile!
Regards,
Lyca Mobile Trustpilot Team
Billing exta every month and zero…thank heavens new competitors
Billing exta every month and zero reponse to compliants .
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear John,
We are sorry to hear that you are experiencing an issue with an overcharge.
We sincerely apologize for the inconvenience caused.
To assist you further, could you please provide a Lyca mobile number, registered email address, and any reference number. This information will help us investigate the matter more effectively and provide a quicker resolution.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com.
Obrigado Maximiano Gomes por solucionar…
Obrigado Maximiano Gomes por solucionar o problema do meu plano.
Agradecido.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado Carluz,
Obrigado pelo seu gentil feedback. Ficamos muito satisfeitos em saber que o seu problema foi resolvido com sucesso.
O seu reconhecimento significa muito para nós, e faremos questão de transmitir os seus agradecimentos ao Maximiano Gomes. Estamos sempre à disposição para ajudá-lo sempre que precisar.
Obrigado por nos escolher!
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.