I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resol... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
When I paid I did not get a confirmation and no plan was showing. I tried again and then it worked, but you charged me 2 times for 1 plan. I contacted the customer service with proof of the double pay... Zobacz więcej
Reakcja na opinię
Bom dia. Depois de a minha cartão SIM ter avariado e de vocês terem substituído por um novo e transferido o meu antigo número para o novo, a minha ligação piorou e a Internet móvel começou a funcionar... Zobacz więcej
Reakcja na opinię
Eu fiz portabilidade para lyca porque eu vi preços bons e 5G .. agora estou com lyca e comprei um tarifário de um mês, só tenho LTE .. até não consigo chamar um Uber com esse LTE. Agora quero saber... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Dane kontaktowe
1050-127, Lisbon, Zjednoczone Królestwo
- lycamobile.pt
3,0
Średnia
903 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Lyca Mobile PT
Prezado Cliente,
Obrigado pela sua avaliação de 5 estrelas! Agradecemos imensamente o seu apoio e ficamos muito felizes em saber que você está satisfeito com o nosso serviço. O seu feedback nos motiva a continuar oferecendo a melhor experiência.
Atenciosamente,
Equipe LycaMobile Trust Pilot
⭐☆☆☆☆
⭐☆☆☆☆
A disappointing service from start to finish. A plan that promises stability but delivers constant frustration. The internet fails at the worst possible moments, as if it’s testing the customer’s patience every single day.
The biggest issue, however, is the renewal process: disorganized, confusing, and at times outright abusive. I have experienced duplicate charges more than once, with no transparency or timely resolution. It is unacceptable to pay twice for a service that doesn’t even meet basic expectations.
The experience is defined by stress, wasted time, and a constant feeling of being disrespected. I would not recommend this to anyone who values their money and peace of mind.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Customer,
We’re very sorry to hear about your experience and the inconvenience caused. This is not the level of service we aim to provide.
We understand your concerns regarding network issues and duplicate charges. Thank you for sharing your details with us. One of our team members will reach out to you shortly to assist further and ensure your concern is fully resolved.
If you would like to contact us directly, please feel free to email us at trustpilotreview@lycamobile.com.
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Prezado(a) Cliente,
Agradecemos muito suas amáveis palavras e seu feedback positivo. Ficamos muito felizes em saber que você teve uma boa experiência com nosso serviço.
Seu reconhecimento significa muito para nós e motiva nossa equipe a continuar oferecendo o melhor suporte possível a todos os nossos clientes.
Caso precise de mais alguma ajuda, não hesite em nos contatar a qualquer momento. Estamos sempre à disposição.
Atenciosamente,
Equipe LycaMobile Trustpilot
internet is not good not even 4g work…
internet is not good not even 4g work well 👍🏻
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Avas,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your E-Mail address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Thank you Dilma for your lovely support…
Thank you Dilma for your lovely support and patience.
I appreciate it.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Akki,
We are so happy to hear that you received such wonderful support. We truly appreciate you taking the time to share your kind words with us.
Regards,
Lyca Mobile Trustpilot Team
Rip-off, Not advised at all
Do not use this provider under any service, they keep charging you under their auto renewal disguise and save your card details for 365 days as per their company policy. This provider uses this dark pattern to keep charging your card. Stay away at any cost
31 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Zeeshan,
Thank you for sharing your feedback with us. We are sorry to hear about the auto renewal issue you experienced and appreciate the opportunity to assist you.
We are currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trustpilot Team
Soo good and soo fast transaction and…
Soo good and soo fast transaction and service
29 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear bijay,
We are happy to hear that you had a positive experience with our fast transaction and service. Thank you for your feedback; we appreciate it!
Best Regards,
LycaMobile Trust Pilot Team
Inexpensive but flawed
Plus
It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good.
It's easy to join first off either by purchasing a card from one of the numerous small store resellers or online.
I can now hotspot it, which I couldn't do just a few months ago.
Minus
Sometimes the data connection doesn't always run smoothly despite good signal strength.
It seems to consume more data than the equivalent identical usage using other operators.
My most recent automated payment showed as failed despite the fact the linked card was active and funded. 20 minutes wait to speak to customer service. Agent stated they could only make one attempt at taking payment so I should cease the tariff I am (was?) on my choose another. I did this and it now costs 2 euro more. So I suspect they were forcing me to change tariff
Tariff changes cannot be done in the app, which is of limited use.
30 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Steve,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
I buy 100 gb data on 6.4 euro but they…
I buy 100 gb data on 6.4 euro but they deduct my 8 euro fool
19 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Suman,
Thank you for taking the time to share your feedback. We are sorry to know that you have been charged more than the bundle price.
Based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Odpowiedź od Lyca Mobile PT
Hi Farid,
Thank you for your positive feedback. We are delighted to hear that you had a good experience with our service.
Regards,
Lyca Mobile Trustpilot Team
Good very help ful
27 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Maruf,
We appreciate you taking the time to share your positive experience, we are glad that we could be helpful to you.
Best Regards,
LycaMobile Trust Pilot Team
Continuaram a cobrar após cancelamento
Continuaram a cobrar após o cancelamento do cartão sem ter maneira de cancelar o débito direto uma vez que não tenho acesso a área cliente
ATUALIZAÇÂO - Resposta célere e eficaz após esta notificação.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado Pedro Ferreira,
Lamentamos saber que você continua sendo cobrado mesmo após o cancelamento do cartão. Vamos ajudá-lo a resolver essa questão.
Gostaríamos de informar que os pacotes da Lycamobile são configurados, por padrão, para renovação automática, a fim de evitar interrupções no serviço. O cartão utilizado na compra inicial será também utilizado nas renovações futuras. No entanto, os clientes podem alterar as configurações de renovação a qualquer momento, acessando sua conta Lycamobile.
Compreendemos que você tenha cancelado o cartão. Por favor, compartilhe o número da Lyca Mobile e o endereço de e-mail para que possamos verificar a situação e prestar assistência. Para obter mais ajuda, sinta-se à vontade para responder para trustpilotreview@lycamobile.com.
Atenciosamente,
Equipe Lyca Mobile Trust Pilot
Stress-free cancellation
Stress-free cancellation
I need to cancel my data plan and I was expecting a difficult process, but Amanda made incredibly easy. She is professional, did not try to pressure me into staying, and handled the request in minutes.
I really appreciate the transparent and respectful customer service.thank for the help!
25 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Bikram Gurung,
We're happy to hear that the cancellation process was stress-free. We appreciate your positive feedback regarding the transparent and respectful service you received. Thank you for sharing your experience!
Best Regards,
Lyca Mobile Trust Pilot Team
Acompanhamento permanente e consecutivo…
Acompanhamento permanente e consecutivo do vosso colaborador Maximiano Gomes até satisfação do pedido
25 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Maria,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience with our team and that your request was followed up and handled effectively.
We will be sure to share your appreciation with our colleague, Maximiano Gomes, who will be pleased to know that his support made a difference.
Your feedback is greatly valued and motivates us to continue providing the best possible service.
Regards,
Lyca Mobile Trustpilot Team
Bom serviço e bom apoio telefónico
Bom serviço e bom apoio telefónico. Contudo,a app e comunicação bilingue é complicado. Precisa de simplificar mais nomeadamente para carregamento de valor exato.
26 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Estimado(a) Cliente,
Agradecemos o seu feedback positivo! Ficamos felizes por saber que teve uma boa experiência com o nosso serviço e suporte telefónico.
Agradecemos também a sua sugestão em relação à aplicação e à comunicação bilingue. O seu feedback é valioso e trabalharemos para simplificar o processo, principalmente para o carregamento de valores exatos.
Atenciosamente,
Equipa Lyca Mobile Trustpilot
Falei com o Maximiano Gomes e ele foi…
Falei com o Maximiano Gomes e ele foi impecavel
25 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado(a) Cliente,
Ficamos extremamente felizes em saber da sua experiência com Maximiano Gomes. É ótimo saber que ele lhe proporcionou um serviço impecável, pois esse é exatamente o nível de suporte que buscamos oferecer a todos os nossos clientes.
Seus gentis comentários foram compartilhados com Maximiano e a equipe, e temos certeza de que serão muito importantes para ele. Reconhecimentos como o seu nos motivam a continuar oferecendo um serviço excepcional.
Se houver algo mais em que possamos ajudá-lo(a), não hesite em nos contatar. Estamos sempre à disposição para ajudar.
Best Regards,
LycaMobile Trust Pilot Team
Solid low-cost mobile carrier
Solid low-cost mobile carrier. Easy to use website. Good service, even better prices. I have no complaints.
25 marca 2026
Odpowiedź od Lyca Mobile PT
Dear Roy,
We are happy to hear that you find our service and website easy to use, and that you're satisfied with our prices. Thank you for your positive feedback!
Best Regards,
LycaMobile Trust Pilot Team
Last month I recharged for 10 Euro…
Last month I recharged for 10 Euro twice(20 Euros) and my phone network was not activated. When called the call centre, irresponsible answers and blaming the bank. For 2 days without net and phone connection,
17 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Rajesh,
We’re sorry to hear about your experience and understand how frustrating it must have been to face service issues after recharging your account.
We regret the inconvenience caused due to the network not being activated and the experience you had with our customer support team. This is not the level of service we aim to provide.
As you have already shared your details, our team is currently reviewing your case, including the recharge and service activation, and will get back to you with an update as soon as possible.
Kind regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Hi Dipendra,
Thank you for taking the time to share your feedback. We are sorry to hear about the Slow internet issue experienced with Lycamobile.
Unfortunately, based on the information provided in your review, At the moment, we are unable to identify or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lycamobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Service stopped working for days
Service stopped working for days, so I uninstalled the e-sim and moved to another carrier. Then it was impossible to cancel my plan. No support of any kind whatsoever.
Update: fixed after seeing this review. Cheapest service out there so good with the bad.
14 października 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Customer,
Thank you for contacting the Lycamobile Trustpilot Team.
We are sorry to hear about the service disruption and the difficulty you faced while cancelling your plan. Please accept our sincere apologies for the inconvenience caused.
Kindly share your Lycamobile number, email address and any reference number associated with your issue so we can investigate and assist you further.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com.
Thank you for your patience and understanding.
Best regards,
Lycamobile Trustpilot Team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.