Esta é uma rede terrível, a conexão cai constantemente e acontece de, dentro da cidade, a rede não pegar nem mesmo o 'E', quanto mais o 4G ou 5G. Eu não recomendaria vocês e vocês definitivamente deve... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resol... Zobacz więcej
Reakcja na opinię
When I paid I did not get a confirmation and no plan was showing. I tried again and then it worked, but you charged me 2 times for 1 plan. I contacted the customer service with proof of the double pay... Zobacz więcej
Reakcja na opinię
Bom dia. Depois de a minha cartão SIM ter avariado e de vocês terem substituído por um novo e transferido o meu antigo número para o novo, a minha ligação piorou e a Internet móvel começou a funcionar... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Dane kontaktowe
1050-127, Lisbon, Zjednoczone Królestwo
- lycamobile.pt
3,0
Średnia
904 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Service stopped working for days
Service stopped working for days, so I uninstalled the e-sim and moved to another carrier. Then it was impossible to cancel my plan. No support of any kind whatsoever.
Update: fixed after seeing this review. Cheapest service out there so good with the bad.
14 października 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Customer,
Thank you for contacting the Lycamobile Trustpilot Team.
We are sorry to hear about the service disruption and the difficulty you faced while cancelling your plan. Please accept our sincere apologies for the inconvenience caused.
Kindly share your Lycamobile number, email address and any reference number associated with your issue so we can investigate and assist you further.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com.
Thank you for your patience and understanding.
Best regards,
Lycamobile Trustpilot Team.
Eu fiz portabilidade para lyca porque…
Eu fiz portabilidade para lyca porque eu vi preços bons e 5G .. agora estou com lyca e comprei um tarifário de um mês, só tenho LTE .. até não consigo chamar um Uber com esse LTE. Agora quero saber porque a empresa está a enganar e roubar os clientes? .. no vosso site e mencionado todos os tarifários tem 5G ..Obrigada
O email com detalhes foi enviado obrigada pela reembolso total..compatibilidade do telemóvel etc essas informações não são visíveis no vosso site
18 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Caro Luka,
Lamentamos saber da sua experiência e compreendemos a sua preocupação.
A disponibilidade do serviço, incluindo o 5G, pode variar em função de fatores como a cobertura de rede, a compatibilidade do dispositivo e as definições. O nosso objetivo é sempre prestar o melhor serviço possível e lamentamos que esta não tenha sido a sua experiência.
Poderia, por gentileza, partilhar o seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do serviço de apoio ao cliente através do nosso canal privado? Entraremos em contacto consigo pessoalmente e resolveremos isso o mais rapidamente possível.
Também pode enviar-nos um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipa Lyca Mobile Trustpilot
Eu adquiri a lyca mobile para poder…
Eu adquiri a lyca mobile para poder usufruir especialmente da partilha de dados. Fiquei muito desiludida quando sobe que não autorizam esta opção. Devido a isso vou mudar de empresa.
16 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Cara Liunori,
Lamentamos que a sua experiência não tenha correspondido às suas expectativas.
Compreendemos a importância de funcionalidades como a partilha de dados na escolha de uma operadora móvel. Lamentamos qualquer desilusão causada caso o serviço não tenha incluído a funcionalidade que procurava.
Poderia, por gentileza, partilhar o seu número Lycamobile, endereço de e-mail e qualquer número de referência que tenha recebido do serviço de apoio ao cliente através do nosso canal privado? Um membro da nossa equipa entrará em contacto consigo para resolver a situação o mais rapidamente possível.
Também pode enviar-nos um e-mail a qualquer momento para trustpilotreview@lycamobile.com. Estamos aqui para ajudar!
Atenciosamente,
Equipa Lyca Mobile Trustpilot
I can be easy online with Lyca Mobile…
I can be easy online with Lyca Mobile Sim card.
24 stycznia 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Ycaar,
We are happy to hear that you find Lyca Mobile Sim card easy to use online. Thank you for sharing your positive experience with us!
Regards,
Lyca Mobile Trustpilot Team
all ok this plan is expensive moito…
all ok this plan is expensive moito caro and running slow i have lyca bos plan
10 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Tilak,
We appreciate your feedback. We are sorry to hear that the plan is expensive and running slowly. We'll look into this to improve our services.
Regards,
Lyca Mobile Trustpilot Team
Thank you John Lou.
I'm having my vacation in portugal next week and contacted Lycamobile. John Lou helped me on how the the packages works and how to configurate the internet settings.
13 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Eva,
We are happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback regarding the assistance you received with your Lycamobile plan for your Portugal vacation. Thank you!
Regards,
Lyca Mobile Trustpilot Team
Once payment travel plan is being charged monthly.
Last month a bought one month plan for travelling, but now they charged me again like if I had an subscription, I did not wanted monthly plan since I used it only for travelling. Tried to log in and I cant since I am not in Europe anymore. Hope you solve it soon and give my money back. Thanks
11 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Atila,
Thank you for taking the time to share your feedback. We are sorry to hear about the charges with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
This company is a scam
This company is a scam. At the end of the term they turned on the auto renewal and deducted money from my account. I was unable to remove my bank information and had to go to the bank to cancel my card. When I called customer service they said their systems were down and to call back next day. Don't deal with these scammed.
9 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear E.Medeiros,
Thank you for taking the time to share your feedback. We are sorry to hear about the autorenewal with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
Atendimento - Maximiano Gomes
Fui atendida por Maximiano Gomes. O atendimento foi muito rápido, eficiente e claro. Me tranquilizou em relação a questão que precisei resolver. Fiquei muito satisfeita com o serviço.
11 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezada Paula,
Agradecemos seu feedback positivo! Ficamos muito felizes em saber que Maximiano Gomes conseguiu ajudá-la de forma rápida e eficiente. É ótimo saber que o suporte prestado foi claro e a tranquilizou durante a resolução do seu problema.
Agradecemos muito por compartilhar sua experiência positiva. Seu feedback nos motiva a continuar oferecendo o melhor serviço possível. Caso precise de mais alguma ajuda, não hesite em nos contatar — teremos o maior prazer em ajudar.
Atenciosamente, Equipe Lyca Mobile Trustpilot
Odpowiedź od Lyca Mobile PT
Hi Nixson,
We are happy to hear that you like our services! We appreciate your positive feedback and thank you for choosing us.
Regards,
Lyca Mobile Trustpilot Team
Dilma, the best
Bom, a Dilma é extremamente competente, simpática e profissional.
Na realidade está no pior lado, na pior altura (cliente chateados e descontentes com o serviço).
No entanto, melhora um pouco a qualidade da própria Lyca na resolução dos problema.
Obrigado Dilma
9 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Olá, Hugo,
Obrigado pelo seu amável feedback. Ficamos muito satisfeitos por saber da sua experiência positiva com a Dilma. Agradecemos-lhe por ter dedicado o seu tempo para reconhecer os esforços dela em ajudar a melhorar a experiência de resolução de problemas.
Atenciosamente,
Equipa Lyca Mobile Trustpilot
Odpowiedź od Lyca Mobile PT
Olá, Andrea,
Obrigado pelo seu feedback positivo.
Atenciosamente,
Equipe Lyca Mobile Trustpilot.
Me foi cobrado duas vezes pelo mesmo…
Me foi cobrado duas vezes pelo mesmo serviço. E até agora não fizeram nenhum reembolso.
3 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Prezado(a) Cliente,
Lamentamos o transtorno que você enfrentou e entendemos perfeitamente o quão frustrante isso deve ser. Agradecemos por compartilhar seus dados conosco. Além disso, poderíamos solicitar seu endereço de e-mail e o nome do pacote para que possamos verificar e ajudá-lo(a) o mais breve possível?
Caso prefira entrar em contato diretamente, envie um e-mail para trustpilotreview@lycamobile.com a qualquer momento. Estamos à sua disposição.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
No Data - Aviod
No Data
I called multiple times, never had any data.
I used two different sims but it never worked, then I could not turn off the auto - renewal system I had to call and spend 15 minutes arguing with the person to end the auto-renewal.
2 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Moses,
We are truly sorry to hear about your experience with the data service and auto-renewal, and we completely understand how frustrating this situation must be.
At the moment, we are unable to locate your account details in our system with the information available. To help us investigate this matter thoroughly, please email us with your activated Lycamobile number, registered email address, and any reference number provided during your previous contact with our support team.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
The data is unstable
The data is unstable, most of the time calls on WhatsApp etc gets disturbance. My Uber app doesn’t work on Lyca data which is strange. Download speed is too slow.
24 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Syed,
We are sorry to hear about the issues you have been experiencing with your data connection. We understand how frustrating it must be, especially when apps like WhatsApp and Uber are not functioning properly.
We would like to investigate this further to identify the cause of the instability and slow speeds. Could you please share your Lycamobile number, email address, any reference number and the specific area where you are facing these issues. This will help us look into the network coverage in your location.
You can also contact us directly at trustpilotreview@lycamobile.com. We are here to help you.
Thank you for your patience, and we are here to assist you with a resolution.
Regards,
Lyca Mobile Trustpilot Team
Customer service completely lacking
I purchased a pay as you go esim. However, it was not working when I installed it and I tried to get assistance. After many attempts on their online chat line, I finally got through to someone and a process with a reference number was created. They advised that it would be resolved within 24 hours. It was NOT resolved and I have made countless attempts over the course of 3 days to chat with a live agent and the system keeps timing out. For a supposed communications company, their system and service is dirt poor. I will never purchase from them again!!!
22 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Hi Derek,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help.
Regards,
Lyca Mobile Trustpilot Team
Awful personal area on the website
1. The company doesn't let me to deactivate automatic monthly renewal. When I try I get an error: "Request is already in pending state". But still I see that autorenewal is active
2. And the same way I can't delete my credit card from the list of saved cards.
3. If I pay with a credit card the website saves it without giving me an option not to save the card. And after that it doesn't let me remove it
Comment: TrustPilot is not giving me an option to respond, but gives an option to edit my review. I was already mentioning the error message in my initial post. When I try to deactive auto prolongation I get this message: "Request is already in pending state".
This request is in pending state since yesterday and I still can't cancel autoprolongation
25 lutego 2026
Odpowiedź od Lyca Mobile PT
Hi Alena,
We are sorry to hear about the difficulties you are facing and understand how concerning this situation must be.
Lyca Mobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lyca Mobile account.
Please share the error message received while try to deactivate the auto renewal and this will help us to check and assist. Provide card details that you wish to remove we will initiate to remove them.
At Lycamobile, customers should always have full control over auto-renewal settings and saved payment methods. The error message “Request is already in pending state” usually indicates that a previous change request is still being processed in the system. However, this should not prevent you from managing your account properly, and saved cards should not remain without the option to remove them.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
love it specially for the keep my…
love it specially for the keep my number for 1 year facility.
9 maja 2025
Odpowiedź od Lyca Mobile PT
Hi Masum,
We are happy to hear that you love the service, especially the one-year number preservation feature. Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Hi Sunday,
We appreciate your feedback and are happy to hear that you've had a positive experience with our network coverage. Thank you!
Regards,
Lyca Mobile Trustpilot Team
São simplesmente ladrões!
eSIM comprada por alguns dias em Portugal neste verão.
Renovação automática ativada sem qualquer destaque claro.
Impossível desativar sem criar conta, atendimento ao cliente silencioso, e cobrança mensal que continua.
Muito fácil para cobrar. Muito menos para cancelar.
A evitar se procura uma solução realmente temporária.
16 lutego 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Estimado(a) Cliente,
Lamentamos saber que enfrentou um problema com o cancelamento automático da renovação do seu eSIM.
Gostaríamos de analisar a situação de imediato, mas necessitamos de algumas informações adicionais para localizar a sua conta.
Poderia enviar-nos o seu número de telefone Lyca Mobile, endereço de e-mail ou qualquer número de referência fornecido pelo Serviço de Apoio ao Cliente da Lyca Mobile?
Assim que recebermos as suas informações, daremos prioridade ao seu caso.
Atenciosamente,
Equipa Lyca Mobile Trustpilot
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.