I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Alwaays Wana Purchase 120/160 AEd and Have to pay Shipping charges. With good service to Sad Experience paying 35 AEd alwaays as Shipping ((DC) charges. Samia.
Reakcja na opinię
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Zobacz więcej
Reakcja na opinię
I didn’t get free shipping despite my order being over 200 dhs and I’ll be receiving it days after my purchase. Frankly disappointing.
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
North Orange Street 1209, 19801, Wilmington, Zjednoczone Królestwo
- lookfantastic.ae
3,3
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Second time I have been ordered
Second time I have been ordered, the same items. I am happy
20 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
A gift for someone in Dubai
I needed a gift for someone in Dubai. The website was easy to navigate and the items were delivered on time.
12 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I didn’t receive my order !!!
I didn’t receive my order !!!! I didn’t receive any help!!!! No one contact me !!!!!
14 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
You say free delivery but it’s not
15 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
They wont ship anything on sale
They wont ship anything on sale. Why put discount code when you cannot the ship items? This happened to me 3 times. First i bought molton brown bath salt with discount code, they didnt ship for almost 2 weeks saying there was no stock, but the product still up and selling on the website.
Second time I bought caudalie serum, also they did not ship it, after a week I cancelled the order and order again same item. Guess what, still didnt ship. If there was no stock why is it still up in the website? Never again i will buy from this website
4 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
fast and easy to use
fast and easy to use , good prices compareing to other platforms
6 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I love that they will take the payment…
I love that they will take the payment after dispatch and i love the website features it was so easy checking out.
5 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
They took the order and charged my…
They took the order and charged my card, but delayed the shipment for a very long time. As a result, I had to refuse the delivery and missed the gift.
27 listopada 2025
Odpowiedź od Lookfantastic
Hello Dana,
We regret that the shipment delay caused you to miss gifting your present. We'll investigate the order and shipment issues to prevent this from recurring.
Thanks for your feedback, a message has been sent to your account.
Kind regards,
Liam
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Cancelled my order any banned my account within one minute
I‘m super disappointed with Lookfantastic. My order was cancelled within just one minute, and I couldn‘t sign in anymore afterwards.
I then ordered my products in another store.
---
Update (January 7th):
When trying to reset my password, it clearly shows me, that my account has been deleted.
I also received to message or email, which was supposed to explain the reasons to me.
3 stycznia 2026
Odpowiedź od Lookfantastic
Hello Lukas,
We regret that your order was cancelled so quickly, and you had trouble signing in. We appreciate your feedback and I have sent a message to your explaining why.
Kind regards,
Liam
Shipping price is too high
4 stycznia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
In my previous order i had bad…
In my previous order i had bad experience as i received my order just yesterday! And i have placed the order on 02-Dec-25 and i have paid the shipment fee and it was clearly mentioned 3 - 7 days also i was informed that my order was lost by the shipment company and one of the items was out of stock so i got refund for that item, so this is not my issue and there was supposed to be other way to make me satisfied, a gift or something.
28 grudnia 2025
Odpowiedź od Lookfantastic
Hello Amal,
We appreciate you sharing your experience. We regret that your order arrived late, especially after paying for shipping. We're also sorry about the item that was out of stock and the issues with the shipment company. We'll review this to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Missing items
Missing items when contact them them said they will send it as soon as possible. Suddenly, they cancelled the items and I don't know if the refund the money i already paid
20 listopada 2025
Odpowiedź od Lookfantastic
Hi Hamda,
I regret to hear about the missing items and the subsequent cancellation. We will look into this matter immediately to clarify the refund status. Thank you for your feedback.
I’ve now sent you a message — please have a look when you have a moment.
Best regards,
Natalia
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.