I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfe... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Zobacz więcej
Reakcja na opinię
Very poorly choice of delivery company leaves bad impression on Lookfantastic. They chose EMX to deliver my package. This is a very poorly organized delivery services company. I encourage you to r... Zobacz więcej
Reakcja na opinię
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time. But one thing I do not like that I p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
North Orange Street 1209, 19801, Wilmington, Zjednoczone Królestwo
- lookfantastic.ae
3,2
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The order didn’t arrive
The order didn’t arrive, it got canceled automatically, and the amount was not deducted
13 grudnia 2025
Odpowiedź od Lookfantastic
Hello Rahma,
We regret your order was canceled and you weren't charged. We'll investigate what occurred and work to prevent this issue from recurring.
A message has been sent to your account.
Kind regards,
Liam
Terrible experience
Terrible experience, they sell you products that are out of stock and instead of refunding they keep your money. I am trying to get refunded and no one is listening.
10 września 2025
Odpowiedź od Lookfantastic
Hello Julie-Anne,
We regret that you had a negative experience. We take your comments seriously, and we're sorry to hear about the issue with your refund. We'll look into this, a message has been sent to your account.
Kind regards,
Liam
Odpowiedź od Lookfantastic
Hi,
Thank you for leaving your review.
I am sorry to hear that you have items missing from your order.
I have investigated this further and contacted you via your account.
Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Jonathan
Odpowiedź od Lookfantastic
Hello Jackline,
We apologise that you did not receive your order and for the lack of communication.
We'll investigate the issue and improve our service, a message has been sent to your account.
Kind regards,
Liam
I have ordered items which worth 700…
I have ordered items which worth 700 Aed.it shows that I am eligible for a gift as my order is more than a certain amount. It showed a gift in the cart without any image . But once I received my products, there was no gif. So basically they scam you to buy.
29 listopada 2025
Opinia niezależna
Odpowiedź od Lookfantastic
Hello Tony,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Paid for express delivery as needed…
Paid for express delivery as needed urgently for an event, said delivery this week and now saying delivery not due until day after the event I needed it for - useless and doubt I’ll get money for delivery back
9 grudnia 2025
Odpowiedź od Lookfantastic
Hello LW,
We regret that the express delivery arrived after your event. We appreciate you bringing this to our attention. We'll review what occurred with your order to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Horrible team
Horrible team. Didn’t send my package, refused to pay my refund. Terrible service
11 listopada 2025
Odpowiedź od Lookfantastic
Hello Aisha,
We regret that your package was not sent and that you're having trouble getting a refund. We'll look into this situation to see how we can improve.
A message has been sent to your account.
Kind regards,
Liam
I didnt get look fantastic mystery bag…
I didnt get look fantastic mystery bag which was visible while ordering. Also it takes forever to deliver things.
29 listopada 2025
Odpowiedź od Lookfantastic
Hello Jigna,
We regret that the mystery bag was missing and the delivery took so long. We appreciate your feedback and will look into these issues to improve our service.
A message has been sent to your account.
Kind regards,
Liam
I didn’t get my order
I didn’t get my order. I was late, I got an email about 1 product from my entire order is out of stock.
Later I got an email about cancellation of this product.
My order was still not shipped and I message customer service about it. They said that products from my order are out of stock but I could find them still selling on website. I asked about it but didn’t receive any answer
After 1 week of waiting customer service person told me that I can keep waiting until it’ll be available or I can cancel my order
I tried to cancel some of products and keep other stuff but my entire order was canceled
I waited for Black Friday sale to purchase hair products but ended up buying it full price in other store.
My experience with your website was not just unpleasant but cost me money
29 listopada 2025
Odpowiedź od Lookfantastic
Hello Dilrabo,
We regret that your order was not fulfilled as expected, especially after waiting for the Black Friday sale. We appreciate you bringing this to our attention, a message has been sent to your account.
Kind regards,
Liam
Bad service and bad everything they…
Bad service and bad everything they charge me money for delivery and my order was more than 2000
7 grudnia 2025
Odpowiedź od Lookfantastic
Hi Mouza,
I appreciate your feedback and am sorry to hear about the poor service and delivery charges. We will investigate this issue to improve our services.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
I get all the products that I want
I get all the products that I want. Genuine discounted rates. 100 percent satisfied.
3 grudnia 2025
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Loved shopping here
Loved shopping here! Easy ordering, quick delivery, and authentic products. Very happy with my purchase.
7 grudnia 2025
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I ordered 3 items
I ordered 3 item. Received 2 and no news of the 3rd item, which is a Mac lipstick
29 listopada 2025
Odpowiedź od Lookfantastic
Hi Promila,
I regret that you did not receive your complete order.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I missed my beauty box
It breaks my heart because this used to be my absolute favorite app 💔
Ever since you stopped shipping the Beauty Box to my region, the experience hasn’t been the same.
The international website is still way better than the local one 😣
27 października 2025
Odpowiedź od Lookfantastic
Hi Bushra,
I am truly sorry to hear that your experience has been affected since we stopped shipping the Beauty Box to your region. We appreciate your feedback that the international website was better than the local one. We'll take this into consideration.
I have sent you a message via your online account, please take a look at this when you are able to do so.
Best regards,
Natalia
Delivery schedule is very poor
Delivery schedule is very poor and they done mention that you have to pay vat for certain products while ordering
22 listopada 2025
Odpowiedź od Lookfantastic
Hi Tabrez,
I regret that your order was not delivered as expected and that you encountered stock issues after waiting for a sale. We appreciate you bringing to our attention that you found items still for sale while your order was canceled. We'll investigate this situation to improve our processes. Thank you for your feedback.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Natalia
Odpowiedź od Lookfantastic
Hi Saida,
I regret to hear about the issues you experienced with your order and the out-of-stock items. We apologise for the delayed communication and the cancellation of your entire order. We'll review what happened, so we can improve our processes and prevent similar situations in the future. We appreciate your feedback.
I have now resolved the issue for you and sent a message with all the details.
Best regards,
Natalia
Scamers !!!! I made an order of hair waver tool
I made an order of hair waver tool, instead of it I received a small hair mask k18. When I was complaining, the told me that i need to go to the post office by myself and send it back to them , only after that I will get my money back. Why from their mistake Im loosing my time and money ? In this case they should have send their delivery guy to pick it up from me. They took my money and sent me wrong item and they doesn't want to take any responsibilities. This is insane. They are really Scammers !!! Never buy from them !!!!!
4 grudnia 2025
Opinia niezależna
Odpowiedź od Lookfantastic
Hello Tatiana,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Odpowiedź od Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Not a good start
Have not received order yet but 80% if my purchase has already been cancelled due to shipping restrictions with no refund issued as yet. Shipping time is slow
28 listopada 2025
Odpowiedź od Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.