London Grocery Recenzje 

I ordered beef organ meat and oysters. The products arrived two days late. The label on the meat had no use by date and there was also no label and no use by date on the oysters. The oysters were OPEN - meaning dead and needed to be discarded. The absence of food labelling with a use by date is in contravention of regulation 20 of the Food Labelling Regulations 1996

This is, without question, one of the worst customer service experiences I have ever had.

I ordered fresh duck from LondonGrocery.net for delivery the week before Christmas. I was told the order had been shipped, yet the company could not provide any tracking details. Shortly afterwards, they admitted — blaming a “technical error” — that the order had not been shipped at all.

Because I was away over Christmas and could not accept delivery, I requested a refund. I was told this would be processed within 3–5 working days.

That was 18 days ago.

I have since followed up multiple times and was again told that finance would process the refund in another 3–5 days. Nothing happened. Instead, I received repeated excuses about “bank processing times”, which simply do not hold up.

The issue here is not the money — it is the pattern of misinformation, delays, and broken promises.

I am equally disappointed in myself for not reading the reviews beforehand, because the feedback here and on Facebook is remarkably consistent: poor service, unreliable fulfilment, and refunds that do not materialise without persistent chasing.

Based on my experience, this company is dishonest in its communication, unreliable in its operations, and cannot be trusted to resolve issues once they arise.

My recommendation is simple: avoid, avoid, avoid.

Would give it 0 stars if it were possible, Had ordered a Chocolate fudge cake for a birthday, wrong item was delivered (Also damaged and squashed) When I tried getting in contact, No one answers any calls, no reply on WhatsApp just gets left on read and no reply on emails, Will now be taking this further as it's been 3 months

Ordered turkey for the 24th December- got an email the night before saying they had swapped it for goose - without consent and no regard for allergies - this company needs reporting to health and safety as well as trading standards. Called and emailed loads of times - no response other that one text saying “sorry - merry Christmas” the cheek of them to say this … never ordering again

Excellent company , ordered for 23rd Dec but courier didn’t deliver . They chased the order & contacted me on Xmas day to make sure I was happy ! Very impressed , will definitely order again !

A big shout out to out to the agent who eventually handled my problem. I get the feeling that they are swimming against the tide of a less than user-friendly system. I had a delivery scheduled, but the tracking page didn’t work. There was no text from DPD. The WhatsApp chatbot was very limited. And there was no phone number on the website or reply to an email query. The WhatsApp number went to voicemail. The first contact with an agent didn’t seem like there was a human there. No names or niceties. But, after that, things improved. And a very helpful person provided tracking details, just as the package arrived. Suggest the company makes life easier for customers and staff alike

Extremely helpful with questions and so easy to order . Delivering was spot on also !!

I got delivery tomahawk the best quality of mead come all packing was all of the best quality for me mead and the delivery was fast i cook the mead today and was delicious getting more delivery now thank for the good customer service

Wish I read the comments before ordering!!!
Ordered seedless watermelons, they had seeds and also 1 had been dropped and as bruised with mush.
Also ordered a kilo of rack of lamb, very mediocre of quality.

Items did not arrive. Was told would issue a refund. So far, four days later, no refund. Now told a technical issue? Be very careful ordering from this company

The order never arrived despite paying their high delivery fees. There was extremely poor communication and they have shown no effort to return my money. Avoid this company at all costs.

Ordered a large amount of cakes, cancelled within 30 minutes of placing the order, 7 weeks later the refunds have not been issued despite being reassured multiple times.

Avoid buying from them, have reported them to the trading standards.

Absolutely appalling quality.
Ordered fillet of beef and it is shocking. The quail Is also of the poorest quality.

I have emailed them several times and no response

AVOID

This company is a scam - AVOID AT ALL COSTS! I ordered an item that was meant to be delivered after 3 days. After no delivery and no update, I e-mailed their company only to be told that the order hadn't been sent because the item had expired. And that they would send me the correct items when they restocked. Two weeks later, still no update - I cancelled the order and asked for an update. They were very responsive and said they would refund straightaway. After 2 more weeks and no word, I reached out again. They responded and told me that they were in the process of sending the refund. At that point I raised a dispute with my bank and received my money back. Don't be fooled by their level of responsiveness. THEY ARE A SCAM!

I spent £80 in April, they sent the wrong item. They took 2 months to schedule a return. Still no refund and its been 5 months. I message every other week which sometimes they reply to but recently they stopped.

Placed an order back in April 2025 which arrived incomplete, they promised to replace missing item in 2-3 weeks but didn't. I have been requesting my refund since June and still not received it despite several emails.

Unfortunately I have fallen for the same trick as all these reviewers below.
Waiting for refund for over a month and I just keep receiving polite emails with the same excuses that people mention below.
The email responses are always sent out of office hours too!! This is definitely a scam

SCAMMERS!! AVOID! AVOID! AVOID!! Sent wrong products and refused to give refund. Just like many others have said about this company: they just keep writing polite emails saying they have ‘problems with their financial system’. They are THIEVES!!!!
Update: Refund just received after many emails and WhatsApp’s over 7.5 weeks.

TERRIBLE. AVOID AT ALL COSTS. They take your money, don't send you the product. They don't refund you (keep saying you'll have the refund by the end of the week, but it doesn't come). I've been waiting for over 3 months for a refund. They keep pretending there's issues with their finance department. I've reported them to trading standards. Please avoid them. As from a lot of the other reviews, I'm not the only one this has happened to.

PLEASE AVOID AT ALL COSTS, THEY ARE SCAMMERS. Took my money, couldn't supply the product, said they'd refund me but its been over 12 weeks and still waiting. They just say they're having "operational issues" with finance department. PLEASE SEE OTHER REVIEWS.... THEY'VE DONE THE SAME TO LOTS OF PEOPLE. AVOID THEM AND REPORT THEM!!