Loeah Recenzje 

Odpowiedź od Loeah

29 wrz 2026

Hey Natalie,

Thanks so much for sharing this! Sizing for a daughter is tricky at the best of times, let alone when you can't try anything on first, so we're glad we could talk you through the Fit Guarantee and get the right size sorted.

Lovely to hear the quality and the delivery made a good impression too. Fingers crossed the new pairs fit beautifully, and if any questions come up about washing or which style suits her heavier days, just let us know.

X Lunã 💕

Odpowiedź od Loeah

27 wrz 2026

Hey,

We're sorry this was your experience, that's really not what we want for anyone.

Leaking usually comes down to the fit not sitting close enough to the body or the style not matching your flow, and within our heavier flow range there are differences in how much each model holds. Washing can play a part too, since softeners and pods can coat the absorbent layer.

We'd genuinely like to help you sort this out. Drop us a line at info@lunasperiod.co.uk and we'll take a proper look with you.

X Lunã 💕

Odpowiedź od Loeah

26 wrz 2026

Hey Carol,

Thanks so much for sharing this! Working out whether to go for the teen or women's range isn't always obvious, especially when you can't try anything on first, so we're glad we could swap your daughter into the right size without any hassle. That's exactly what the Fit Guarantee is there for.

Fingers crossed the new pairs fit beautifully. If any questions come up about washing or which style suits her heavier days best, just let us know and we'll happily help.

X Lunã 💕

Odpowiedź od Loeah

26 wrz 2026

Hey Marie,

Thanks so much for sharing this! Sizing for a child who's still growing is tricky enough as it is, let alone when you're ordering online, so we're glad we could get the right size out to your daughter without any fuss.

And hopefully the original pair comes in handy before too long. Fingers crossed she gets plenty of wear out of both.

If any questions come up about washing or the other styles, just give us a shout and we'll happily help.

X Lunã 💕

Odpowiedź od Loeah

26 wrz 2026

Hey Jan,

Sorry this has been a frustrating experience. Let us clear a few things up.

The partial refund we offered was an alternative, not a condition. It's there for customers who'd rather avoid the cost and hassle of an international return, but you're completely free to turn it down and send the parcel back to our return centre instead. That option has always been open to you.

The return address we provided is correct. If something looked off when you checked it, just reply to our last email and we'll confirm it again in full so there's no doubt before you post anything.

As for the name change, that wasn't a choice we made lightly or for the reasons you're suggesting. It came about to avoid a conflict with another brand, nothing more.

We'd genuinely like to get your return sorted properly, so do come back to us by email and we'll take it from there.

X Lunã 💕

Odpowiedź od Loeah

Zaktualizowano 25 wrz 2026

Hey Danielle,

Sorry this has left you frustrated. We'd still like to clear a couple of things up, both for you and for anyone else reading.

Our underwear is manufactured in China, as is the case for much of the period underwear on the market today. Rather than producing there, shipping stock to warehouses in different countries, storing it again and then sending each order on, we keep our stock directly alongside our factory. That means orders go straight to our customers without an extra warehouse and transport step in between. It's a deliberate choice to cut unnecessary transport movements and keep the footprint of our distribution as low as possible.

On returns: our return centre is based in the Netherlands, not in China.

If you'd like us to look at your order and talk you through the return properly, just send us a message and we'll help you sort it.

X Lunã 💕

Odpowiedź od Loeah

25 wrz 2026

Hey,

Thanks for taking the time to share this! Getting the size right online is never straightforward, so we're glad the Fit Guarantee meant we could sort a proper fit for you rather than leaving you with something that didn't sit well.

Lovely to hear your parcel arrived nicely on time too. If any questions come up about washing or which style suits your flow best, just let us know and we'll happily help.

X Lunã 💕

Odpowiedź od Loeah

24 wrz 2026

Hey,

Thanks so much for sharing your first impressions! Lovely to hear the Fit Guarantee helped you land on the right size. Judging that through a screen is never easy, so we're glad our team could take the guesswork out of it.

And it's great to hear the feel of them made such a difference compared to what you'd tried before. Keeping things lightweight and close to normal underwear, while still holding everything securely, is exactly what we set out to do.

Fingers crossed they live up to expectations when the time comes. If any questions pop up about washing or which style suits heavier days best, just let us know and we'll happily help.

X Lunã 💕

Odpowiedź od Loeah

24 wrz 2026

Hey Toni,

What a lovely thing to read, thank you! Living with endometriosis brings enough to deal with without constantly worrying about leaks, so hearing that these have taken that fear away genuinely means a lot to us.

That's exactly why we designed the absorbent layer the way we did, and why we wanted a proper range of sizes rather than a narrow few.

If questions ever come up about washing or which style works best for your heaviest days, we're always happy to think along with you.

X Lunã 💕

Odpowiedź od Loeah

24 wrz 2026

Hey Kizzy,

Thanks so much for sharing this! Sizing is genuinely hard to judge through a screen, so we'd much rather get you into the right fit than have you left with a pair sitting unworn in a drawer. That's exactly what the Fit Guarantee is there for on a first order.

Lovely to hear our team made the whole thing easy too. Fingers crossed the new size is spot on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Odpowiedź od Loeah

23 wrz 2026

Hey Mrs Bragiel,

Thanks so much for taking the time to share your first impressions! Lovely to hear the design and finish have already won you over, and that the size of the absorbent layer feels reassuring. That generous coverage is a deliberate choice on our part, since leaks so often happen just outside a smaller gusset.

Sizing is genuinely hard to judge through a screen, which is exactly why the Fit Guarantee is there on a first order. We'd much rather get you into the right size than leave you with something that doesn't sit properly, and we're glad our team made that easy for you.

Fingers crossed the smaller one is spot on. Once you've had a proper chance to try them, we'd love to hear how you get on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Odpowiedź od Loeah

23 wrz 2026

Hey Wendy,

Thanks for such a balanced review, this is genuinely useful for other women weighing things up. Lovely to hear the fit and the absorbency are working well for you.

On the drying time: the double lining is what allows the briefs to hold as much as they do without you feeling wet, so it does take a little longer to dry. Hanging them with the gusset facing outwards and keeping them out of the tumble dryer helps speed things up.

As for where we're based, we operate internationally and ship from our international shipping centre. That's set out on our Shipping and Delivery page, so there's nothing hidden about it.

If anything else comes up, just drop us a message. We're always happy to talk things through.

X Lunã 💕

Odpowiedź od Loeah

23 wrz 2026

Hey Alexandra,

Thanks so much for sharing this after your first order! Getting the size right online is never straightforward, so we're glad we could swap you into something that fits properly rather than leaving you with a pair that didn't sit well.

Lovely to hear the fabrics and finish made such a good impression too. We put a lot of care into choosing materials that feel soft against the skin while still doing their job.

If any questions come up about washing or which style suits your flow best, just give us a shout.

X Lunã 💕

Odpowiedź od Loeah

22 wrz 2026

Hey Yuki,

Thanks so much for your honest review, and lovely to hear the fabric of the leakproof brief has won you over.

Sorry the sizing didn't work out as expected. The fit can differ per model, as each style has its own cut, design and materials, so one size can feel quite different from one brief to the next. Judging that through a screen isn't easy, which is exactly why we offer the Fit Guarantee on a first order, so you can exchange for a size that sits properly.

If you'd like a hand choosing the right size for a specific style, we're always happy to think along with you.

X Lunã 💕

Odpowiedź od Loeah

21 wrz 2026

Hey,

Thanks so much for taking the time to share this! Judging a size online is never straightforward, which is exactly why the Fit Guarantee is there on a first order, so nobody ends up stuck with a pair that doesn't sit right.

Lovely to hear the ordering and delivery side went smoothly too. Fingers crossed the new size feels spot on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Odpowiedź od Loeah

20 wrz 2026

Hey Katy,

We're really sorry this has dragged on for so long. Waiting over a month for an order your daughter was counting on isn't the experience we want anyone to have, and we understand why you're frustrated.

We've opened an investigation with the courier to trace exactly what's happened to your parcel, and we're waiting on their feedback now. As soon as we hear back, we'll come straight to you by email with an update and a proper resolution.

Thanks for your patience while we get to the bottom of this.

X Lunã 💕

Odpowiedź od Loeah

19 wrz 2026

Hey Elisabeth,

What a lovely thing to read, thank you! We put a lot of care into the fabrics and the absorbent layer so they can genuinely handle the heavier days and stay in good shape wash after wash.

And we're really glad the Fit Guarantee helped you find the right size for your daughter. Sizing is hard enough to judge online at the best of times, let alone for a teenager who's still growing.

If questions ever come up about washing or which style works best for her heavier days, we're always happy to think along with you.

X Lunã 💕

Odpowiedź od Loeah

19 wrz 2026

Hey Anisha,

Thanks so much for sharing this! Picking a size through a screen is always a bit of guesswork, so we'd much rather swap you into something that sits properly than have you stuck with a pair that doesn't feel right. That's exactly what the Fit Guarantee is for.

Fingers crossed the smaller size is spot on. Once you've had a chance to wear them, we'd love to hear how you get on, and if any questions pop up about washing or which style suits your heavier days, just let us know.

X Lunã 💕

Odpowiedź od Loeah

19 wrz 2026

Hey Beth,

Thanks for taking the time to share this! Ordering a couple of sizes to compare is a smart approach, especially for a daughter who might still be growing, and we're glad the Fit Guarantee meant the pair that missed the mark didn't have to go to waste.

Sorry the delivery took longer than expected. We'd much rather keep you posted than leave you guessing, so we're glad the updates helped.

Hopefully the replacement fits beautifully. If questions come up about washing or which style works best for heavier days, just let us know and we'll happily help.

X Lunã 💕

Odpowiedź od Loeah

19 wrz 2026

Hey Helen,

Thanks for laying out your concerns, and we're sorry this has left you feeling this way. Let us go through your points properly.

Our underwear is manufactured in China, as is the case for much of the period underwear on the market today. Rather than producing there, shipping stock to warehouses in various countries, storing it again and then sending each order on, we keep our stock directly alongside our factory. That means orders go straight to our customers without an extra warehouse and transport step in between. It's a deliberate choice to cut unnecessary transport movements and keep the footprint of our distribution as low as we can. The expected shipping timeline is set out on our Shipping and Delivery page.

On the seal and the Fit Guarantee: we weren't encouraging you to open anything. We were letting you know that on a first order, if the underwear doesn't fit, we can send a replacement in the correct size. That's an exchange, not a route to a refund, because once the hygiene seal is broken we can't take the item back. Period underwear is a hygiene product and that rule exists to protect every customer. If the seal is still intact and you'd like to return, that option is open to you and our team can talk you through how it works.

Looking back through your file, our team has responded to each of your emails. If something hasn't landed in your inbox, do check your spam folder and reply to the last message so we can pick it straight back up.

And on reviews: we don't delete them, not here and not on our social media either. Trustpilot is an independent platform where we have no ability to remove or influence what's posted, and we leave comments on Instagram and Facebook alone too.

We'd genuinely like to help you get this sorted, so just reply to our last email and we'll take it from there.

X Lunã 💕