Loeah Recenzje 

Odpowiedź od Loeah

19 wrz 2026

Hey,

Thanks so much for sharing this! Getting the size right through a screen is never easy, so we're glad the Fit Guarantee meant we could swap you into something that actually sits well rather than leaving you with pairs you wouldn't reach for.

Lovely to hear the shipping updates were helpful too. We'd rather keep you in the loop than have you wondering where your parcel has got to.

Fingers crossed the new size feels spot on. Once you've had a chance to try them, we'd love to hear how you get on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Odpowiedź od Loeah

18 wrz 2026

Hey Helena,

Thanks for sharing this! Picking the right size online is always a bit of guesswork, especially when you're ordering for someone else, so we're glad we could sort a better fit for your mother without any fuss. That's exactly what the Fit Guarantee is there for.

Fingers crossed the replacements sit just right. If any questions come up about washing or which style suits her best, we're happy to think along with you.

X Lunã 💕

Odpowiedź od Loeah

18 wrz 2026

Hey Rebecca,

Thanks for taking the time to write this! Judging a size through a screen is never straightforward, so we're glad the Fit Guarantee meant we could just get the right one out to you rather than leaving you with a pair that didn't sit well.

Hopefully the smaller size feels spot on. We'd love to hear how you get on with them once you've had a proper chance to try them out.

And if any questions pop up in the meantime, about washing or which style suits your flow best, we're always happy to help.

X Lunã 💕

Odpowiedź od Loeah

18 wrz 2026

Hey Julia,

Thanks so much for taking the time to share this! Sizing for a daughter who's still growing is tricky, and going up a bit is a completely understandable thing to try. That's exactly why the Fit Guarantee is there on a first order, so nobody ends up stuck with something that doesn't sit right.

Lovely to hear the quality made a good first impression too. Fingers crossed the smaller size is spot on and she gets on well with them.

If any questions come up about washing or the different absorbency levels, just let us know and we'll happily help.

X Lunã 💕

Odpowiedź od Loeah

17 wrz 2026

Hey Kath,

Thanks so much for sharing this! Picking a size through a screen is always a bit of guesswork, so we'd much rather just sort it out for you than have you stuck with something that doesn't sit right. That's exactly what the fit guarantee is for.

Hope the new size fits perfectly and you get plenty of wear out of it. If anything else comes up, we're here.

X Lunã 💕

Odpowiedź od Loeah

17 wrz 2026

Hey Sheena,

Lovely to hear the switch has been a step up for you. That bit of getting used to it is something a lot of women mention at the start, and it's great when the trust kicks in and you can just get on with your day.

You're right that sizing can vary between styles, since each model has its own cut and stretch. If you'd ever like a hand picking the right size for a particular style, we're always happy to think along with you.

X Lunã 💕

Odpowiedź od Loeah

17 wrz 2026

Hey Deborah,

Sorry this hasn't landed the way you were hoping. Because period underwear sits directly against the body it counts as a hygiene product, so once the seal is broken we can't take it back for a refund. You'll find this set out on our Returns and Exchange policy and printed on the seal itself, so it can be checked before opening.

What we can do is arrange a replacement if the fit isn't right or if there's something wrong with the pair you received. Judging a size online is never straightforward, so we'd much rather get you into a style that actually works for you than leave you with something sitting in a drawer.

If you let us know how they felt when you tried them, we can suggest which size or model would suit you better and get that sent out.

X Lunã 💕

Odpowiedź od Loeah

16 wrz 2026

Hey Claire,

Thanks for taking the time to share how it went. Even with a size guide, fit can differ from body to body, which is exactly why the fit guarantee exists for your first order.

Lovely to hear the fabric feels soft, that's a big part of what we look for when choosing our materials. On the delivery: orders are gathered at our international shipping centre and sent out in bulk once the minimum threshold is reached, which keeps things more sustainable but does add a few days. We're working behind the scenes to speed that up.

Fingers crossed the next size up is spot on. Do let us know how you get on with them.

X Lunã 💕

Odpowiedź od Loeah

15 wrz 2026

Hey Sierra,

Thanks for taking the time to share your first impressions, and good tip about going by measurements rather than your usual size. Getting the fit right through a screen is never easy, which is exactly why the fit guarantee is there for your first order.

You're right that our heavy flow styles have a bit more going on in the absorbent layer, that's what allows them to hold more without you noticing it. There are differences in absorption between models too, so if you'd like a hand finding the one that suits your flow best, we're happy to think along with you.

Hopefully the new sizes feel just right. Let us know how you get on.

X Lunã 💕

Odpowiedź od Loeah

15 wrz 2026

Hey,

Thank you so much for sharing this with us. Hearing that your daughter feels comfortable and at ease is honestly the best thing we could hope for, and it is exactly why we do what we do.

We are so glad the fit guarantee helped make things easier too. If you ever need anything, we are always here for you.

X Lunã 💕

Odpowiedź od Loeah

15 wrz 2026

Hey Molly,

Thank you so much for taking the time to leave this review, it really made our day. We put a lot of care into how our underwear is made, so it means a lot to hear that you noticed the little details.

Enjoy wearing them, and if you ever have any questions, we are always here for you.

X Lunã 💕

Odpowiedź od Loeah

14 wrz 2026

Hey Helen,

Thank you so much for taking the time to leave this, it really means a lot to us.

Finding the right size online is not always easy, so we are happy we could sort it out quickly for you and your daughter. That is exactly what our fit guarantee is there for, and we always want to make sure everyone ends up with a pair that feels comfortable.

We hope she loves them. If there is ever anything else you need, we are just a message away.

X Lunã 💕

Odpowiedź od Loeah

13 wrz 2026

Hey,

Wat leuk om dit te lezen! Fijn dat je vraag meteen duidelijk beantwoord werd, daar doen we ons best voor. Achter elke mail zit gewoon iemand van ons team die even met je meedenkt.

En wat mooi dat de kleuren en de afwerking je bevallen. Mocht je later nog willen sparren over een ander model of het wassen, laat het gerust weten.

X Lunã 💕

Odpowiedź od Loeah

13 wrz 2026

Hey,

Thanks so much for sharing this! Sizing is always a bit of a guess when you're shopping online, so we're glad the fit guarantee made that first order easy for you.

Hopefully the new size feels just right. If you ever have questions about other styles or washing, we're happy to help.

X Lunã 💕

Odpowiedź od Loeah

12 wrz 2026

Hey Charlotte,

Thank you so much for sharing this, and welcome to Lunã.

We are really happy to hear the swimwear is working well for you. Being able to swim without worrying about your cycle makes such a difference, and it is exactly what we had in mind when we designed it.

Sizing can be tricky when shopping online, which is why our fit guarantee is there. We are glad our team could sort a replacement for you quickly and without any fuss.

If there is ever anything else you need, we are always happy to help.

X Lunã 💕

Odpowiedź od Loeah

12 wrz 2026

Hey Kazzy,

Sorry to hear your parcel hasn't turned up yet, that's frustrating and we completely understand why you're annoyed.

Our orders are collected at our international shipping centre before going out in bulk, so the tracking can stay quiet for a while before Royal Mail picks it up for the final leg. You'll find the full processing, shipping and delivery timeline on our webshop. That said, it shouldn't leave you in the dark like this.

Would you mind sending us a quick email with your order number or the email address you ordered with? Then we can trace exactly where your parcel is and make sure you get it sorted.

X Lunã 💕

Odpowiedź od Loeah

12 wrz 2026

Hey Lynn,

What a lovely review to read, thank you so much for taking the time to share this.

We put a lot of care into the design and the materials, so it means a lot to hear that it shows. And we are really glad the fit guarantee gave you the freedom to try a few styles and find what genuinely works for your body. Everyone is different, and comfort should never be a compromise.

Our team is always happy to help find the right fit, so do not hesitate to reach out if there is ever anything else you need.

Enjoy your new pair.

X Lunã 💕

Odpowiedź od Loeah

12 wrz 2026

Hey Heidi,

Thanks for flagging this. We've had a good look through our system and we can't find an order under your details, and nothing has come through to our customer service team from you either.

We also don't sell jumpsuits, as our range is entirely period underwear and swimwear, so it looks like this review may have landed on the wrong company's page.

If it turns out you did order with us after all, we'd be happy to look into it properly with an order number.

X Lunã 💕

Odpowiedź od Loeah

10 wrz 2026

Hey Sheila,

Thanks for taking the time to write such a detailed review, this is really useful for other women who are thinking about making the switch.

You're right that sizing advice can't cover every body, and that's exactly why the FitGuarantee exists. Bodies and preferences differ so much that a bit of trial and error is sometimes part of it, and we'd rather sort that out for you than have you stuck with something that doesn't sit well. Fingers crossed the new sizes feel spot on.

About the delivery: our orders are collected at our international shipping centre and sent out in bulk once the minimum threshold is reached, which keeps things as sustainable and efficient as possible but does add some days to the journey. We're working hard behind the scenes to speed this up.

As for the packaging, we've deliberately chosen not to wrap every single item separately, as that would mean a lot of extra plastic. Underwear that doesn't fit but is still in good condition gets donated where possible, so it still finds a home.

Do let us know how you get on with the replacements, we're always here.

X Lunã 💕

Odpowiedź od Loeah

10 wrz 2026

Hey Rebecca,

Thanks so much for taking the time to share this! Finding the right fit online isn't always easy, so we love being able to think along with you and answer any questions before you decide. Our team really enjoys hearing that the contact felt quick and easy.

If anything comes up later on, whether it's about sizing, washing or picking another style, just send us a message. We're always happy to help.

X Lunã 💕