I liked the initial introduction call but the guy who I spoke with was extremely pushy and wanted me to also complete a poa there and then and was (in my opinion) very rude. I said that I didn’t want... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
All the staff we spoke with were polite, helpful and very informative. When asking questions we felt at ease asking for repetition. All steps were explained fully. Very happy with the service from st... Zobacz więcej
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I like that they were almost immediately available to respond to my e mails, with pin point advice and guidance . And were quite clear about the costs which were honest and competative.
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I am very satisfied with the great services provided by Secure Legacy,local will writer. The process was carried out with expert and efficient advise. Thank you, I would be happy to recommend to fr... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
Dane kontaktowe
Zjednoczone Królestwo
- 0330 822 8449
- adminteam@securelegacy.co.uk
- localwillwriter.uk
4,4
Doskonała
3 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great company to work with no sales…
Great company to work with no sales pressure and everything is done with no fuss all worded exactly as I wished
17 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi Geoffrey,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
I was somewhat dubious about making a…
I was somewhat dubious about making a Will over the phone, but no worries i was able to give our wishes to a professional person who has dealt with the matter.
The whole process has been quite quick and i now await the final document.
16 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi Mary,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Really good customer service
Really good customer service, helpful and good communication
16 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
A lady responded by telephone.
A lady responded by telephone the day after my internet enquiry. Everything relating to the writing of my will was explained to me carefully and exactly. At that stage I felt safe and assured and arranged a phone call for a person to take my instructions. The lady who called was kind and patient. The draft will was emailed the next day, approved by me and my completed will was mailed to me for signing.
The whole experience was smooth and precise and I feel I made all the right decisions. I thank Secure Legacy for a timely and stress free experience.
9 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Been waiting a month for my will
17 marca 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi Donald,
You received your will in the post on the 19/03.
You since returned it to us for secure storage, we are currently in the process of registering your will and preparing your certificates to forward to you.
I spoke with you yesterday and explained all of this to you but your review still remains online.
Please remove/update at your earliest convenience to reflect and accurate picture of events.
Secure Legacy.
The company is very clear in it,s…
The company is very clear in it,s instructions so you can understand.
9 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Odpowiedź od Secure Legacy - Localwillwriter
Hi Sally,
Thank you for taking the time to speak with me today.
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
We kindly ask that you update your review to reflect an accurate picture of events.
Kind Regards - Secure Legacy
They really try and get you to pay more…
They really try and get you to pay more for unnecessary extras. The will they provide is apparently useless according to reviews here and they advertise a will for £19.99 on their website but they charged me £47. I didn't receive my will after 10 days so far. Disappointed.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Odpowiedź od Secure Legacy - Localwillwriter
Hi Elizabeth,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Had the appointment to do my wife and…
Had the appointment to do my wife and my will. But I did feel they seemed more interested in trying to sell you power of attorney more so!
15 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
The lady we spoke to was very helpful…
The lady we spoke to was very helpful and gave us some really good advise also did not feel pressurised into paying for anything we did not want. Have us the options of making decisions in our own time.
7 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Odpowiedź od Secure Legacy - Localwillwriter
Hi Ian,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Fast ,efficient and very understanding…
Fast ,efficient and very understanding as my wife was in hostpital while we were doing this and they were great about it
14 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very hard sell
Very hard sell. They asked for my credit card details for down payment straight away. I explained that I wanted to check their credentials first and the caller terminated the call.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Found the person I spoke to very…
Found the person I spoke to very patronising and condescending
14 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you — (and you were absolutely within your rights to stick to the basics you wanted.)
Secure Legacy.
Very professional and quick
Very professional and quick. Thoroughly satisfied thank u.
14 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi June,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Shocking service. Avoid at all costs
Booked the call to make a will and to talk about Lasting Power of Attorney for me and my partner. The wills are done but the LPA’s are apparently not possible as I made it clear that I wanted my daughter to be an attorney. However, as she is under 18 years of age, this apparently cannot be legally done.
At this point we should have been offered to have £495 fees for the LPA refunded as they couldn’t provide an LPA with this designated Attorney. They therefore hadn’t provided a suitable, legal LPA for either of us. We asked for a refund of the payment for our LPA’s but was told they don’t do any refunds more than 14 days of the original call!
How utterly unprofessional! This is really shady conduct and they only offered to change names to different Attorneys which we don’t want. Avoid this company at all costs They took £995 from my credit card and haven’t provided us with any suitable LPA’s. Please be also aware that at no point do they let you know you will have to pay the Government to pay to register any LPA. In my view this is really a failure of a duty of care as people are asking for, what they hope is Legal and Professional advice to help their loved ones if the worst should happen. I have asked them to reconsider refunding the £495 for the LPA’s and just keep the money for the wills but they refuse.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Secure Legacy - Localwillwriter
Hi John,
We strongly dispute the claims made in your comments.
At no stage do we provide false information, or attempt to mislead clients. All services, costs, and any optional recommendations are explained clearly during the appointment, and clients are under no obligation to proceed at any point. Suggesting otherwise is simply incorrect.
In relation to your request for a refund, our 14-day cooling-off period applies in this matter. As with any professional company, we operate in accordance with our terms and conditions.
We are, of course, happy to assist you in finalising your documents and arranging for them to be posted to you for signing. We have attempted to contact you regarding this matter but have unfortunately been unable to reach you.
Please contact us directly so we can progress this for you.
Kind Regards - Secure Legacy.
Very good and helpful they helped me…
Very good and helpful they helped me alot and sorted it out very quickly
6 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi Keith,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Do not touch this company .They do a…
Do not touch this company .They do a very hard sell and pressure you into taking out policys you do not need .I have been waiting seen feb for my will and still have not received it .
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Very straightforward
Overall, a great service. I was helping my very elderly mother to update her will and this was easy because all the details were taken over the phone, so we didn't have to go to the trouble of getting her to an office somewhere. It was quick and efficient and cost effective. The only thing that grated on me a bit was that they were extremely insistent in trying to sell us the add-on of registration and storage of the will. We have no need of this but it was quite hard to get him to accept "no" - had my mother been on her own, she probably would have paid the extra.
7 kwietnia 2026
Odpowiedź od Secure Legacy - Localwillwriter
Hi Margaret,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
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