Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Zobacz więcej
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Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Zobacz więcej
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Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Dane kontaktowe
Stany Zjednoczone
- lloydsclinical.com
4,7
Doskonała
960 recenzji
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Effective service
I spoke with Anne. She was very thorough and prompt in asking me questions. The call was smooth with no problems.
20 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Steve
Thank you for taking the time to share your experience. We are really pleased to hear that your call with Anne went smoothly and that everything was handled thoroughly.
Kind regards
Patient Safety and Complaints Improvement Team
Odpowiedź od Lloyds Clinical
Dear Mrs Wicklen
Thank you for your review. We’re pleased to hear you found the service helpful, polite, and friendly.
Kind regards
Patient Safety and Complaints Improvement Team
Going the extra mile!
There was a hiccup with getting the prescription from the hospital which left Lloyds clinical with very little time to get the medication to us. But they went the extra mile and actually got it to us a day early. Joe on the helpline was very efficient friendly and helpful.
20 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Patricia
Thank you for your feedback. We’re glad we were able to get your medication to you sooner than expected, and it’s great to hear that Joe was able to assist you.
Kind regards
Patient Safety and Complaints Improvement Team.
Lady was so helpful
The lady I spoke to was so lovely. (8:22pm) She helped so much with my dad’s medical stuff so would 100% recommend their customer service.
19 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Jazmine
Thank you for your kind review. We are pleased to hear that the support provided was helpful during your father’s medical matters. Your recommendation is greatly appreciated.
Kind regards
Patient Safety and Complaints Improvement Team
very friendly
very friendly, went through all the information slowly and made sure i understood.
19 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Patient
Thank you for taking the time to share your feedback. We are pleased to hear that the information was presented clearly and at an appropriate pace.
Kind regards
Patient Safety and Complaints Improvement Team
Very friendly person on the other end…
Very friendly person on the other end of the phone. Went through all the information then asked if I had any questions.
19 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Kim
Thank you so much for your kind feedback. We are really glad to hear you found the call friendly and informative.
Kind regards
Patient Safety and Complaints Improvement Team
As always
As always, a polite and helpful person arranged my drug delivery to fit with my diary. Very patient whilst I checked my current stock.
18 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Sarah
Thank you very much for your kind review. We're very pleased to hear about your positive experience with our Patient Services Team who assisted you today with your delivery booking. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
18 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear George
Many thanks for leaving a review and we're very pleased to hear your positive feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Service with professionalism and kindness at the forefront
The lady I spoke with was very kind and was happy to answer any of my concerns. She was very detailed regarding times scales and what to expect in terms of contact for my treatment. All in all i was really happy with how professional and thourogh the call handler was.
17 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Beverley
Thank you so much for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services Team who assisted you. We really appreciate your kind words and are glad you felt reassured about the service we provide.
Kind regards
Patient Safety and Complaints Improvement Team
Great service
Joe was very helpful & friendly on the phone today and was able to complete my request promptly. Service is was always good and medication is always delivered in the time slot advised.
17 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Thank you so much, Katherine, for your wonderful 5 star review. We’re delighted to hear that Joe was so helpful and that you find our service so reliable.
It’s great to know your experience with us has remained positive. We truly appreciate your feedback and your trust in our service.
Lloyds Clinical Team
Appointment timing.
I have recently been having problems with my phone and was concerned that I wouldn't get a time slot for my injection, due tomorrow. I spoke to a charming and very helpful young man called Joe. He checked with a colleague and put my mind at rest. Many thanks Joe for your help. Thanks also to his colleague Josh who also helped.
17 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Mr and Mrs Oakham,
Thank you so much for the lovely 5 star review. We’re really glad Joe was able to put your mind at ease, and it’s great to hear Josh was able to help too. We’ll make sure they both see your kind words.
We really appreciate you taking the time to share your positive experience.
Lloyds Clinical Team
Joe, my Hero!
Joe, the gentleman that took my call this morning, was so very helpful! A kind voice and with plenty of manners. He sorted out the delivery of my medicines for tomorrow, with about a minute to spare! Good man & thank you.
17 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Bethan,
Thanks so much for the lovely review. We’re glad Joe could help you and get everything sorted just in time. He’ll be delighted to hear your kind words.
We appreciate you taking a moment to share your positive experience and are always here to assist.
Lloyds Clinical Team
Very patient
Very patient. Helpful and dealt with my enquiry efficiently. Calm manner, Good speaking voice. Thank you.
16 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Kathleen,
Thank you so much for your review. We're so pleased to hear that you had a positive experience and found the team member to be patient, helpful, and efficient in addressing your enquiry. It’s wonderful to know their calm manner and clear communication made a difference. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpfull and informative and very…
Very helpfull and informative and very clear.
13 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Lynda,
Thank you so much for your review. We're so pleased to hear that you had a positive experience and found the information provided helpful, informative, and clearly explained. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent service
Excellent service, very nice and polite and accommodating.
13 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're so pleased to hear that you experienced excellent service and found the team to be polite, accommodating, and pleasant to speak with. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I spoke to a gentleman named Joe
I spoke to a gentleman named Joe, he was most helpful and very polite, easy to talk to, and sorted everything i needed sorting, he was clear about everything and very nice to chat with, couldn't of ask for any more, 🙂👌👍
13 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Teresa,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience with Joe. It’s wonderful to know that you found him polite, helpful, easy to talk to, and clear in sorting everything you needed. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very efficient and friendly telephone…
Very efficient and friendly telephone call from operator JOE
13 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Ms Pereira,
Thank you so much for the 5 star review. We’re delighted to hear that Joe provided such an efficient and friendly service over the phone. Your feedback means a lot to us, and we’ll be sure to pass your kind words on to him. We’re always here if you need anything in the future.
The Lloyds Clinical Team
Disappointing
For the 3/4 th time my 12 week injection was not delivered. It is now almost 6 months since my last injection and I have gone backwards big time with my skin.
Jumbled, mixed messages, one says ring at 5 whilst the gentleman at 5 asked why was I told to ring back??
They do not inspire confidence in me sadly.
Vict Stephenson
12 marca 2026
Opinia niezależna
Excellent customer service
Excellent customer service. This company, and in particular the call handler was excellent. Lisa
12 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Thank you so much, Lisa.
We’re delighted to hear you received excellent service, and we truly appreciate your kind words about our team. Your feedback means a lot to us.
The Lloyds Clinical Team
Amazing customer Service today!!
I do have to say i’ve had some bad experiences with lloyds clinical but today I was amazed by the help I was given by JOE, he managed to sort a next day delivery even after the cut off point and kept in touch which helped to ease my worries. I hope my next interaction with lloyds clinical staff is as amazing as this was.
12 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Melissa,
Thank you for sharing this. We’re so glad Joe was able to support you so well and ease your worries. We’ll share your kind words with him.
We are always here to help you.
The Lloyds Clinical Team
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