Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Zobacz więcej
The lady from Lloyd's Clinical who phoned me Friday to advice me of my delivery was absolutely fantastic. She was very patient with me & explained everything thoroughly. Thank you so much.
Reakcja na opinię
Excellent. Never have a problem with any of the calls I make. Always straight forward with operatives who are willing to help. Always super polite and friendly
Informacje dotyczące firmy
Napisane przez firmę
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Dane kontaktowe
Stany Zjednoczone
- lloydsclinical.com
4,7
Doskonała
957 recenzji
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Lloyds Clinical
Dear Patient
Thank you for your review. We're glad to hear you found us very helpful!
Kind regards
Patient Safety and Complaints Improvement Team
Odpowiedź od Lloyds Clinical
Dear Tony
Thank you for taking the time to leave a review. We are pleased to hear the team were very helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds helpline
Julie was very helpful, friendly and very efficient.
Details were clear and easy to understand.
30 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Paul,
Thank you so much for your review. We're so pleased to hear that you had a positive experience with our helpline and that Julie was helpful, friendly, and efficient. It’s great to know that the information provided was clear and easy to understand. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Clear and easy experience
Very helpful and friendly person, Julie.
Nothing was a problem. Fully informed and ready to go with the new meds.
27 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Norma,
Thank you so much for your review. We're so pleased to hear that you had a clear and easy experience, and that Julie was helpful, friendly, and able to support you with everything you needed. It’s great to know you felt fully informed and ready to start your new medication. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and quick to get things…
Very helpful and quick to get things sorted out ,and always on time with deliveries!.
27 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Colin,
Thank you so much for your review. We're so pleased to hear that you found the service very helpful and that your requests were handled quickly. It’s great to know that your deliveries have consistently arrived on time as well. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Person who called insisted I take my…
Person who called insisted I take my injection once a month,I told him it's every 28 days but he said was wrong,this needs to be addressed, he was wrong and should not tell people differently, this is the first time it has happened.
27 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Linda,
Thank you for your review. We're sorry to hear about the confusion caused during your recent call. You are absolutely right to expect accurate information about your injection schedule, and we appreciate you bringing this to our attention.
We have requested further information from you so that we can look into this properly and address the issue with the appropriate team. Thank you for letting us know that this is the first time it has happened - your feedback helps us improve the service we provide.
Kind regards,
Patient Safety and Complaints Improvement Team
Odpowiedź od Lloyds Clinical
Dear Morris,
Thank you so much for your review. We're so pleased to hear that you felt safe and found the operator confident and professional during your interaction. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Following a stay in hospital and a big…
Following a stay in hospital and a big change to my treatment.I discovered that my px had not been received,therefore i had no medication and was quite stressed out .However a lovely member of staff called Arrow helped me monday the 23rd of march and reassured me she would. chase it up as an urgent.This is all sorted now and received a phone call 26th March to tell me my delivery will be Tuesday 31st .I cant thank her enough and this is above and beyond service
23 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Thank you, Mrs Lamb, for your wonderful review.
We’re so glad we were able to support you during a stressful time and get everything resolved quickly. Your kind words mean a lot to our team.
The Lloyds Clinical Team
Excellent Care from Lloyds Clinical.
Vicky arrived on time, having confirmed the appointment the previous evening. She worked efficiently and with care.
I really can’t fault the service that I receive from your Company. Communication, deliveries and care has been excellent.
25 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Graham
Thank you very much for taking the time to leave a review. We're delighted to hear your kind and positive comments about Vicky from our Nursing team who visited you today. We really appreciate your feedback on the service that we provide to you.
Kind regards
Patient Safety and Complaints Improvement Team
Good service, app doesn’t work
Been a customer with Lloyds Clinical for several years for medication deliveries. Communication to arrange deliveries has to be done over phone or by email as the Home app has never worked. I have attempted many times with zero success. Tried twice this morning only to be sent the standard response ’oops, something went wrong’ again.
25 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Patient
Thank you for taking the time to leave a review. We're really sorry to hear that you've experienced some issues with our App when booking your deliveries. Please contact our dedicated team at patientapp@lloydsclinical.com with your details so they can give you further advice and try to help troubleshoot this for you.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent
Excellent, speedy, well mannered and super helpful. Thank you 🙏
25 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Michael
Many thanks for taking the time to leave a review. We really appreciate your feedback on our service and are grateful for your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
Very pleasant experience and a credit…
Very pleasant experience and a credit to the company. The call operator called Joe was super friendly and very efficient and understanding. Dealt with everything I required .
24 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Ian
Thank you so much for your kind review. We're delighted to hear your positive comments about Joe from our dedicated Patient Services Team, who assisted you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Efficient & friendly
The gentleman who helped me was knowledgeable, patient & efficient. Made solving my problem very easy. Thank you
23 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Sue,
Thank you so much for your review. We're so pleased to hear that you received efficient and friendly support. It’s great to know that the team member who assisted you was knowledgeable, patient, and made resolving your issue easy. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Really nice people I never had any…
Really nice people I never had any problems and they always deliver days when it’s good for you
21 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Angel,
Thank you so much for your review. We're so pleased to hear that you’ve had consistently positive experiences with our service. It’s wonderful to know that you find our team friendly and that your deliveries arrive on days that work well for you. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
VERY VERY HELPFUL .
The lady i was talking to was very caring and couldn’t do enough to help and take time with me to make sure i understood. She was brilliant and thorough and a credit to Lloyds.
19 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear T. W. Phethean,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience. It’s wonderful to know that the team member you spoke with was caring, thorough, and took the time to ensure everything was clearly understood. Your kind words about her being a credit to Lloyds are truly appreciated. We really value your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent customer service
Spoke to a lovely customer service person today. I wish I had made a note of her name. Was extremely kind and helpful.
She explained everything thoroughly, allowing me time to ask questions.
20 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Denise,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience with our Customer Services Team. It’s wonderful to know that the team member you spoke with was kind, helpful, and took the time to explain everything thoroughly while giving you space to ask questions. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent service from Joe
20 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Sue,
Thank you so much for your review. We're so pleased to hear that you received excellent service from Joe. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Effective service
I spoke with Anne. She was very thorough and prompt in asking me questions. The call was smooth with no problems.
20 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Steve
Thank you for taking the time to share your experience. We are really pleased to hear that your call with Anne went smoothly and that everything was handled thoroughly.
Kind regards
Patient Safety and Complaints Improvement Team
Odpowiedź od Lloyds Clinical
Dear Mrs Wicklen
Thank you for your review. We’re pleased to hear you found the service helpful, polite, and friendly.
Kind regards
Patient Safety and Complaints Improvement Team
Going the extra mile!
There was a hiccup with getting the prescription from the hospital which left Lloyds clinical with very little time to get the medication to us. But they went the extra mile and actually got it to us a day early. Joe on the helpline was very efficient friendly and helpful.
20 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Patricia
Thank you for your feedback. We’re glad we were able to get your medication to you sooner than expected, and it’s great to hear that Joe was able to assist you.
Kind regards
Patient Safety and Complaints Improvement Team.
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