Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Zobacz więcej
The lady from Lloyd's Clinical who phoned me Friday to advice me of my delivery was absolutely fantastic. She was very patient with me & explained everything thoroughly. Thank you so much.
Reakcja na opinię
Excellent. Never have a problem with any of the calls I make. Always straight forward with operatives who are willing to help. Always super polite and friendly
Informacje dotyczące firmy
Napisane przez firmę
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Dane kontaktowe
Stany Zjednoczone
- lloydsclinical.com
4,7
Doskonała
957 recenzji
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lady was very friendly and helpful
Lady was very friendly and helpful. Explained situation clearly and concisely
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Elizabeth,
Thank you so much for your review. We're pleased to hear that you found the team member friendly and helpful, and that the situation was explained clearly and concisely. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Phoned up to get a letter to go abroad…
Phoned up to get a letter to go abroad with my medication. Phoned answered quickly and politely. Was dealt with swiftly and made to feel important. Great service .
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Sharon
Thank you for your feedback. We’re pleased to hear your call was answered quickly and that you felt supported and well looked after. We’re glad we could help.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service today by Joe
Excellent service today by Joe. Friendly and very efficient.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Patient
Thank you for your feedback. We’re glad to hear Joe provided friendly and efficient service.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service
Spoke to someone today to start my new medication. I had great customer service. The lady first called me at a time I couldnt talk but was happy to give me a callback at a more convenient time. She was lovely and went through everything with me and ensured any questions were answered. Would recommend
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Molly
Thank you for your lovely feedback. We’re really pleased to hear you received great customer service and that the team were able to accommodate a convenient callback time and answer all your questions. We really appreciate the recommendation.
Kind regards
Patient Safety and Complaints Improvement Team
Anna was very helpful
Anna was very helpful, polite and booked my next delivery in very easily, she also sent me some details I asked for and explained what to do if I needed further help. Thankyou
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Jackie,
Thank you for your feedback. We’re delighted to hear the call was helpful and you were positively assisted by our Patient Services Team. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Waited in for three hours and nothing arrived.
Waited in for three hours for my medication delivery but nothing arrived. When I phoned I was told that the driver had already been two hours ago and I wasn’t in. But I definitely was! He must have gone to wrong address or rung wrong bell as I am in a block of flats.
Operator was helpful to arrange new delivery date but now I have to wait in on another day. Very disappointing. Why can’t they phone you when they arrive as standard procedure or give you a better idea of what time they are arriving by text message. There is technology to do this so why is the service so poor! And now I am running out of medication. Surely the service for medical conditions should be better than this?
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Stephanie,
Thank you for taking the time to share your feedback, we're really sorry to hear about the experience you’ve had with your medication delivery.
We completely understand how frustrating and stressful this must have been. To enable us to look into this for you we have requested further information through trust pilot.
Please accept our apologies for the inconvenience caused, and thank you for bringing this to our attention.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic service
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Pete
Thank you for taking the time to leave a review. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Odpowiedź od Lloyds Clinical
Dear Teri
Thank you for your feedback . We really appreciate you taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
Received a call today regarding my new…
Received a call today regarding my new medication being set up for delivery, lady was lovely, very polite & professional. Everything was discussed thoroughly. Very happy with today's call.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Jade
Thank you for your lovely feedback. We’re delighted to hear the call was helpful and that everything was discussed clearly and professionally. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
The lady that I spoke to was very…
The lady that I spoke to was very helpful and informative.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Coral
Thank you for your kind feedback, We’re really pleased to hear our colleague was helpful and informative.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was very professional and polite
Joe was very professional and polite. I have been having issues around getting my medication and having to chase it up. Joe has managed to arrange my medication in time for my next dose. Made all necessary arrangements and expIained times for delivery, etc. Felt very reassured. Thank you Joe.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Shauna
Thank you for your thoughtful review. We’re really pleased Joe was able to resolve the issue, arrange your medication in time, and clearly explain the delivery details. It’s great to hear you felt reassured.
Kind regards
Patient Safety and Complaints Improvement Team
Good.call
Good.call, lots of info,.helpful, pleasant call handler, made all the arrnagements semless and easy to understand
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear JT
Thank you for your feedback. We’re glad you found the call helpful and informative, and that everything was arranged smoothly and made easy to understand. We really appreciate your kind comments.
Kind regards
Patient Safety and Complaints Improvement Team
I missed a call to re- book my delivery…
I missed a call to re- book my delivery day, for my next lot of medication.
Called back and spoke to Joe. He was very polite, very helpful. Spoke clearly.
I’m booked in now and all done with great ease.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Hannah
Thank you for sharing your experience. We’re pleased Joe was polite, clear, and helpful in getting everything rebooked quickly and smoothly. We really appreciate your kind feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Always kind and helpful to me.
Always kind and helpful to me. I have been using this service for quite some time now and everyone is very pleasant and professional.
Definitely worth the 5 stars.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Anne
Thank you so much for your 5‑star review! We’re really glad to hear you’ve consistently had kind, helpful, and professional experiences with our team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite staff,very patient and she…
Very polite staff,very patient and she made us aware of all our rights .Thank you for your services.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Dalia
Thank you for your lovely review. We’re pleased to hear our colleague was polite, patient, and took the time to clearly explain everything.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly but professional
Julie was friendly patient and professional. Good introduction and confirmed my details. Good explanation/ future plans and delivery dates
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Joan
Thank you for your kind feedback. We’re delighted to hear Julie provided a friendly, patient and professional experience, with clear explanations and next steps. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Julie
Julie, who called was very friendly and experienced with her knowledge and very helpful went through a lot of information with me but made me feel very reassured
Thank you
31 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Lesley
Thank you very much for taking the time to leave a review. We're delighted to hear about your experience with Julie from our dedicated Patient Services Team and are pleased you felt reassured about the service we will be providing to you. We're really grateful for your positive comments.
Kind regards
Patient Services and Complaints Improvement Team
Clear and helpful
Julie was very clear and helpful during the call and also called me back swiftly to answer a question I’d asked that she needed to speak to her manager about.
31 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Jane
Thank you so much for your kind review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services Team who was able to assist you with your delivery query. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Got excellent advice well explained and…
Got excellent advice well explained and made sure that I understood everything 👍
31 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Michael
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services Team who clearly explained our service to you. We're really grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and made sure I understood…
Very helpful and made sure I understood process. Explained clearly.
27 marca 2026
Opinia niezależna
Odpowiedź od Lloyds Clinical
Dear Bhav
Many thanks for leaving a review. We're really pleased to hear that our Patient Services Team clearly explained our service to you and we appreciate your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.