Thank you to the LIPS team for the prostate and TRT test. The whole process was so professional, friendly and fast from start to finish. Excellent service and really impressed with how easy and straig... Zobacz więcej
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Zobacz, co mówią recenzenci
A first class healthcare service with staff and clinicians who take the time to engage, explain things clearly and treat you like a human. I would like to extend my especial thanks to Dr. Gratwicke fo... Zobacz więcej
Reakcja na opinię
The care in the hospital was great. Nurses and physios were great. But the pre operation admin was terrible, the repeated need to reregister, the amount and pointlessness of the emails I get sent befo... Zobacz więcej
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During my 19 years as a professional rugby player, I’ve always understood the importance of looking after myself. Now I’m retired and at 52, I know I have to work harder to make sure I’m on top... Zobacz więcej
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Informacje dotyczące firmy
- Przychodnia lekarska
- również w kategorii:
- Centrum medyczne
- Chirurg
- Lekarz
- Ortopeda
- Szpital prywatny
Napisane przez firmę
LIPS Healthcare is a private multispecialty clinic at Battersea Power Station, London SW11, a two-minute walk from Battersea Power Station tube station on the Northern line. Founded in 2016, it brings together over 170 consultant-level specialists across 30+ clinical specialties and sees over 57,000 patients annually, seven days a week including evenings. No GP referral is required. Same-day appointments are available across most specialties. Self-pay and all major health insurers accepted, including Bupa, AXA, Aviva, Vitality, Cigna, WPA, and Simply Health. Conditions treated include knee pain, back pain, sports injuries, skin conditions, heart and chest concerns, digestive problems, anxiety, hearing problems, gynaecological concerns, and paediatric conditions. Specialties include cardiology, neurology, gastroenterology, dermatology, orthopaedics, physiotherapy, radiology, audiology, and aesthetics. An on-site pharmacy means most patients can be assessed, treated, and prescribed in a single visit. Serving patients from Chelsea, Clapham, Vauxhall, Pimlico, Wandsworth, Nine Elms, and across London.
Dane kontaktowe
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Zjednoczone Królestwo
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,6
Doskonała
706 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very fast and easy!!
14 listopada 2025
Very efficien
Very efficient & straightforward to make the arrangements to see the dermatologist for the first time.
4 listopada 2025
An excellent facility
An excellent facility. Although further from home than my usual health care provider it was easy to reach via train.
4 listopada 2025
The staff were professional
The staff were professional, friendly, helpful and efficient in the way they handled my visit
3 listopada 2025
Opinia niezależna
Great care & attention from all the…
Great care & attention from all the team every time. Thank you
1 listopada 2025
Helpful and friendly staff
Helpful and friendly staff , very informative and friendly dermatologist and lovely clinic facilities and atmosphere.
17 października 2025
All staff at LIPS were professional and…
All staff at LIPS were professional and friendly and the consultant I saw was excellent. From my experience I can recommend LIPS.
8 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your wonderful feedback. We’re so pleased to hear that you found our staff professional and friendly, and that your consultant provided excellent care. Your recommendation truly means a lot to us!
Very good responsiveness and expertise
Good response to communications and expert consultation
17 października 2025
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your kind feedback. We’re delighted to hear that you were pleased with our communication and expert consultation. Your comments are truly appreciated!
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for your kind feedback. We’re delighted to hear that you experienced a friendly welcome and a thorough, expert consultation.
Dr Mehra has a great bedside manner and…
Dr Mehra has a great bedside manner and takes the time to explain everything in a way you can understand.
15 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare team, thank you so much for your kind feedback. We’re delighted to hear that Dr Mehra took the time to explain everything clearly and made you feel well cared for.
Feedback for LIPS Healthcare - Medical Office Excellence
I am pleased to provide this positive feedback regarding my experience with LIPS Healthcare and their exceptional approach to patient care.
LIPS Healthcare has demonstrated an outstanding ability to combine technical medical expertise with genuine human compassion, creating an environment where patients feel both confident in their care and emotionally supported throughout their treatment journey.
What sets LIPS Healthcare apart:
- Professional Excellence
- Compassionate Patient Care
- Comprehensive Support System
- Patient-Centered Environment (1. The office environment is designed to promote comfort and confidence in the care being provided 2. Staff coordination ensures seamless care delivery and clear communication throughout the treatment process. 3. As a patient I felt valued as an individual rather than just medical case).
I would highly recommend LIPS Healthcare to anyone seeking comprehensive, compassionate medical care.
15 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you sincerely for your thoughtful and detailed feedback. We’re truly delighted to hear that you had such a positive experience and that our team’s professionalism, compassion, and commitment to patient-centred care stood out to you.
Your kind words perfectly capture what we strive for — a seamless, supportive environment where every patient feels valued and cared for as an individual. Your recommendation means a great deal to us, and we’ll be sure to share your wonderful comments with the entire team.
The price of the consultation was not…
The price of the consultation was not specified in the client care letter, which led me to assume the incorrect price. Then, I had to negotiate the price with the secretary and the doctor (GYN) when he was about to remove my hormonal IUD. Finally, they erroneously call me a week later to tell me that I hadn't paid my consult, when I did the day of.
13 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, we’re very sorry to hear about your recent experience and the confusion surrounding your consultation fee and payment. We completely understand how frustrating this must have been, especially given the sensitive nature of your appointment.
We take your feedback seriously, as transparency and clear communication are extremely important to us. We’ll be reviewing this case internally to ensure that consultation prices and payment confirmations are communicated clearly in future.
If you would like us to formally investigate this matter, please don’t hesitate to contact our Complaints Team at complaints@lips.org.uk, and they will be happy to look into it in more detail.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Dr Arti Mahto
very happy with the care and attention I received from Dr Arti Mahto explained everything in detail to me and answered all of my questions
3 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare team and Dr Arti Mahto, thank you for your kind feedback. We’re so pleased to hear that you were happy with the care and attention you received, and that Dr Mahto took the time to explain everything in detail and answer all your questions.
A great experience.
The whole experience from start to finish was quick, professional and concise. I was able to speak directly to the consultant neurologist via an appointment who was not in a rush, explained my condition in full and was more than happy to answer any questions and concerns I had.
10 października 2025
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your wonderful feedback. We’re so pleased to hear that your experience was smooth and professional from start to finish, and that your consultant took the time to explain everything clearly and address your concerns. We truly appreciate you sharing your experience and are glad we could support you in your care.
Highly recommend
Really good communication. Was kept up to date regarding the appointment and done in a timely manner. For quick medical requirements would recommend this service. I was self funding so was expensive, but in line with other medical private services.will definitely use again in the future.
10 października 2025
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for sharing your feedback! We’re really pleased to hear that you found our communication clear and timely, and that your overall experience was positive. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Highly recommended
Very positive welcome from all the people at the clinic which was supported by professional and thorough services provided by clinic personnel during my consultation and subsequent tests. I would have no hesitation in recommending this clinic to any person looking for a professional and considerate experience.
25 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you had such a positive and professional experience with our team throughout your consultation and tests.
Your recommendation means a great deal to us — we’re truly pleased that you felt well cared for and supported at every stage of your visit.
OMG where do I start
OMG where do I start? OK – My daughter saw a consultant, went for tests on the same day.. all looking good… a urine sample, blood test and CT scan on 19th August 2025. 2 months on, we are still waiting for the test results! Been in touch with the consultants admin team 3 times, to be promised that they will chase this up. Still nothing back, not even ‘we are working on it’. Clearly there’s a problem. But if they can’t get the results, what chance has Joe Public got? LIPS Healthcare have asked me to provide feedback as if everything is all complete ie. How was your experience… We haven’t even had a consultants letter! We are just left in the dark, what a shower!
16 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for sharing your feedback. We’re very sorry to hear about the delay in receiving your daughter’s test results and the lack of communication you’ve experienced — this is certainly not the standard of service we strive to provide.
We completely understand how concerning this must be, especially after such a long wait. Please rest assured that we take this matter seriously and would like to investigate what has happened so we can provide you with a clear update as soon as possible.
If you could kindly email us at complaints@lips.org.uk
with your daughter’s full name and date of birth, we’ll escalate this to our Complaints Team for review and ensure that the matter is followed up urgently.
Exceptional Team
The support, professionalism and efficiency in the sending and receiving comms received was top class
15 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your kind words! We’re delighted to know you found our communication, support, and professionalism to be of a high standard. Your feedback means a great deal to our team.
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