Thank you to the LIPS team for the prostate and TRT test. The whole process was so professional, friendly and fast from start to finish. Excellent service and really impressed with how easy and straig... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
A first class healthcare service with staff and clinicians who take the time to engage, explain things clearly and treat you like a human. I would like to extend my especial thanks to Dr. Gratwicke fo... Zobacz więcej
Reakcja na opinię
The care in the hospital was great. Nurses and physios were great. But the pre operation admin was terrible, the repeated need to reregister, the amount and pointlessness of the emails I get sent befo... Zobacz więcej
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During my 19 years as a professional rugby player, I’ve always understood the importance of looking after myself. Now I’m retired and at 52, I know I have to work harder to make sure I’m on top... Zobacz więcej
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Informacje dotyczące firmy
- Przychodnia lekarska
- również w kategorii:
- Centrum medyczne
- Chirurg
- Lekarz
- Ortopeda
- Szpital prywatny
Napisane przez firmę
LIPS Healthcare is a private multispecialty clinic at Battersea Power Station, London SW11, a two-minute walk from Battersea Power Station tube station on the Northern line. Founded in 2016, it brings together over 170 consultant-level specialists across 30+ clinical specialties and sees over 57,000 patients annually, seven days a week including evenings. No GP referral is required. Same-day appointments are available across most specialties. Self-pay and all major health insurers accepted, including Bupa, AXA, Aviva, Vitality, Cigna, WPA, and Simply Health. Conditions treated include knee pain, back pain, sports injuries, skin conditions, heart and chest concerns, digestive problems, anxiety, hearing problems, gynaecological concerns, and paediatric conditions. Specialties include cardiology, neurology, gastroenterology, dermatology, orthopaedics, physiotherapy, radiology, audiology, and aesthetics. An on-site pharmacy means most patients can be assessed, treated, and prescribed in a single visit. Serving patients from Chelsea, Clapham, Vauxhall, Pimlico, Wandsworth, Nine Elms, and across London.
Dane kontaktowe
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Zjednoczone Królestwo
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,6
Doskonała
706 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very comfortable surroundings
Very comfortable surroundings. Pleasant and courteous staff. No delay in seeing consultant
6 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your wonderful feedback! We’re so pleased to hear you found the clinic comfortable and our team courteous and efficient. We truly appreciate you taking the time to share your experience.
Extremely attentive and professional…
Extremely attentive and professional environment & staff. Highly recommended
7 października 2025
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for your kind feedback! We’re delighted to hear you found our environment and team attentive and professional. Your recommendation is greatly appreciated.
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your kind words! We’re so pleased to hear you were happy with the service you received. Your feedback means a lot to us.
Very positive experience
I had a truly positive experience with Dr. Gratwicke. From the moment I stepped into his office, he was incredibly attentive and made me feel heard. He listened carefully to all my concerns without rushing, which immediately put me at ease.
What impressed me most was how clearly he explained how my brain functions in relation to the symptoms I was experiencing. His explanation of the diagnosis was thorough yet easy to understand, and he took the time to walk me through the different options available to help alleviate my condition. I left the appointment feeling informed, reassured, and confident in the next steps.
I highly recommend Dr. Gratwicke to anyone looking for a neurologist who combines deep expertise with genuine care and clear communication.
6 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you ever so much for your lovely feedback. We’re delighted to hear that your experience with Dr Gratwicke was such a positive one. It’s wonderful to know you felt listened to, cared for, and that everything was explained clearly throughout your appointment. We truly appreciate your kind words and recommendation.
Excellent experience throughout
From waiting area to clean offices and professional staff - 5 star experience. Dr Brent was reassuring and had great bedside manner. Would highly recommend him.
2 października 2025
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for your wonderful feedback. We’re delighted to hear about your positive experience with Dr Brent and our team. It’s great to know you felt reassured and well cared for throughout your visit. We truly appreciate your recommendation!
Odpowiedź od LIPS Healthcare
On behalf of LIPS Healthcare, thank you for bringing this to our attention, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We’d like to look into what happened with your MRI results as a matter of urgency.
Please contact our Complaints Team at complaints@lips.org.uk
so we can review this for you and ensure it’s resolved as quickly as possible.
I was very pleased with the care I…
I was very pleased with the care I received from Ms Mehra. She was very professional and courteous and I felt well informed throughout my consultation and medical procedure.
2 października 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for sharing your kind feedback. We’re so pleased to hear that your experience with Ms Mehra was professional and informative. On behalf of LIPS Healthcare, we truly appreciate your trust and are glad you felt well cared for throughout your visit.
Excellent service and friendly staff
26 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for your kind feedback! On behalf of the LIPS Healthcare team, we’re delighted to hear that you received excellent service and found our staff friendly. We look forward to welcoming you again!
Efficient service Private Prescription fulfilled
Private Prescription fulfilled and sent by post. They rang to advised received from Dr, emailed invoice and despatched. Good service. Was told invoice would come by text but in event received an email otherwise efficient service thank you
2 października 2025
Odpowiedź od LIPS Healthcare
Thank you for sharing your feedback! On behalf of the LIPS Healthcare team, we’re pleased to hear that you found our prescription service efficient and that everything was handled smoothly. We also appreciate your note about the invoice communication — your feedback helps us improve our service further.
An all round great experience
Dr Emma was fantastic, I felt really cared for and she gave some great advice about my ongoing skin problem. It's encouraged me to at times pay for private care when it's necessary.
19 września 2025
Odpowiedź od LIPS Healthcare
Thank you for your kind feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear that Dr Emma provided such fantastic care and helpful advice regarding your skin concerns. We’re delighted that you felt supported and encouraged throughout your experience with us.
Everything Ran Smoothly
I visited LIPS Harley Street for a private consultation with Dr Fadi Jouhra after a referral from St George’s Hospital. From the very start, I was impressed by how smoothly the booking process worked and the clarity of communication from LIPS’s administrative team.
During the consultation, Dr Jouhra was absolutely first class. He explained my condition clearly, using plain language, and walked me step by step through the options I faced. I never felt rushed; he answered every question thoroughly, making me feel confident and well cared for throughout.
The clinic environment was professional and welcoming, and the staff were courteous. Though I went in paying privately for the consultation, I also greatly value that he is an NHS operator and that this is integrated into his care approach.
Overall, I highly recommend Dr Jouhra via LIPS for anyone needing a heart failure or device specialist. The combination of clinical excellence and good clinic operations really sets this experience apart.
22 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for sharing such detailed and thoughtful feedback. On behalf of the LIPS Healthcare team, we’re delighted to hear about your positive experience with Dr Jouhra and our administrative staff. We’re so pleased that the booking process, communication, and consultation all met your expectations, and that you felt supported and well cared for throughout.
Your kind words about Dr Jouhra’s professionalism and approach mean a great deal, and we truly appreciate your recommendation. We look forward to continuing to support you with the highest standard of care.
A lovely calming environment
Lovely, welcoming, very modern and very new reception area that smells delightful. Tea and coffee are available while you want. The treatment rooms are also very new and impeccably clean.
25 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for your kind words! On behalf of the LIPS Healthcare team, we’re delighted to hear that you enjoyed the welcoming atmosphere, modern facilities, and comfort of our reception and treatment areas. We’re so pleased your experience was a positive one.
Very unprofessional
Very unprofessional. Initial consultation was cancelled twice, the second cancellation after checking in, whilst I was waiting to be seen. The reception at the hospital had not been told and the secretary was unreachable and unapologetic. Fuming!
25 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
We are truly sorry to hear about your experience and the frustration caused by the repeated cancellations of your consultation. On behalf of the LIPS Healthcare team, please accept our sincere apologies for the lack of communication and for the inconvenience you faced while waiting to be seen.
Your concerns are very important to us, and we understand how upsetting it must have been not to receive the level of professionalism and support you should rightly expect. If you would like us to look into this matter further, please email us at complaints@lips.org.uk
, and we will ensure it is reviewed by our complaints team.
Thank you for bringing this to our attention — we appreciate your feedback and will take steps to prevent this from happening again.
Superb experience
I was quickly seen by my dermatologist when I arrived. The area was clean and I was shown around the waiting area by the receptionist and was offered water/tea/coffee allowing me to feel settled in quickly.
9 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for sharing your experience! On behalf of the LIPS Healthcare team, we’re delighted to hear that you were promptly seen by your dermatologist and made to feel comfortable by our team. We’re glad the environment and service helped you feel settled quickly.
Great experience from start to finish
Great experience from start to finish. Incredibly helpful and attentive staff
15 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you for sharing your kind feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear you had such a great experience from start to finish. We’re delighted our staff were able to support you and make your visit a positive one.
Great Private Healthcare company
LIPS have been great throughout my care, keeping me up to date and in contact with the lead clinicians and specialists. They are super easy to deal with and very patient focused in everything they do.
17 września 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
Thank you so much for sharing your feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear that you felt supported and well-informed throughout your care. Our team works hard to keep everything patient-focused, and it’s wonderful to know this has been reflected in your experience. We truly appreciate your kind words.
It's a very neat facility
It's a very neat facility, they don't keep you waiting , staff are so professional and polite
9 września 2025
Odpowiedź od LIPS Healthcare
Thank you for your kind words! On behalf of the LIPS Healthcare team, we’re delighted to hear that you had a smooth experience and found our staff professional and polite. We truly appreciate your feedback and look forward to welcoming you again.
Everything was fine apart from long delay.
There was a very long delay. It would have been ideal to have been updated. Everything else was fine.
15 września 2025
Odpowiedź od LIPS Healthcare
Thank you for sharing your feedback. On behalf of the LIPS Healthcare team, we’re sorry to hear about the delay and understand how important timely updates are. We truly appreciate your patience and are glad to know that everything else with your visit went well. Your comments will help us improve our communication, and we hope to welcome you again in the future.
Good communication and good appointment with options presented
Good appointment session, options presented and explained well. Follow up initial treatment was quick
10 września 2025
Odpowiedź od LIPS Healthcare
Thank you for your feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear that your appointment was clear, informative, and followed up promptly. We’re delighted you had a positive experience and look forward to supporting you again.
Poor experience
I had a poor experience with Dr Polychronis Pavlidis's team, unfortunately, as there was a lack of communication, follow ups, and I ended up chasing my results and help for month and a half... And I still do.
1 stycznia 2025
Opinia niezależna
Odpowiedź od LIPS Healthcare
We are truly sorry to hear about your experience with Dr. Polychronis Pavlidis’s team. We completely understand how frustrating it must have been for you to wait so long and to have to follow up repeatedly for your results. Please accept our sincere apologies for the lack of communication and the inconvenience this has caused you.
We take feedback like yours very seriously, and we would like to look into this matter further to ensure it is resolved properly and does not happen again. As we cannot discuss personal medical details on this platform, we kindly invite you to contact us directly at complaints@lips.org.uk
with your details. Our Complaints Team will then review your case and provide you with the appropriate support and next steps.
Thank you for bringing this to our attention, and for your patience. We genuinely value your feedback and the opportunity to make things right.
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