L'INTERVALLE Recenzje 

I bought one pair of boots from the Eaton store in Toronto last Saturday. When I bring them back home I found there are two large cracks on the platform and the heel. On Monday, since I just tested positive for covid, I reached out to consumer service and told them that I may not be able to deliver it back to the store in 10 days to exchange them. I asked if there is any other alternative solution kindly. Two days later, customer service responded to my email and asked me to prove the shoes are unworn. I provided photos as their required then customer service 'authorizes a 7-day extension from the reply day' for me to exchange the shoes in-store and told me the sales associate will ensure the shoes are unworn again. In fact, she only let the return period extend 2 weekdays. There are no apologies for the quality issue and no delivery cost compensation, just two days extension. How amazing!

i ordered sandals and after 1 month had not received them,i inquired about how much time it would take and they could not give me a definite answer so i decided to cancel my order. surprisingly they did not give me a full refund. i emailed and asked why? they ignore my many messages....very dissapointing. i will never buy from this company for this reaon

This one star is not about the shoes. The shoes are great, beautiful. I bought five pairs of shoes from L'Intervalle, and all five are very nice and of good quality. The problem is that I wanted to exchange one of them and return the other pair, and I had trouble with the return portal. It wasn't recognizing my order and I kept getting the message "order not found." I sent an email and waited for a whole week without any reply from them before deciding to call. I spoke with someone, gave them the info, they transferred me to someone else, and then they said they would call back. They called after a few hours to tell me that, in fact, they had replied to my email...and that they didn't really have a solution for me, but again ...that they would call back. The next day, I sent another email asking what I could do regarding my return and exchange and expressing my disappointment in their customer service. 
I still haven't gotten any emails yet. Obviously, by now the 10 day refund limit has passed and I am stuck with a pair of small shoes that I won't be able to wear and a pair of boots which I don't necessarily dislike, but I would have liked them more in the shorter version. My order was quite big, so I expected some understanding, if not for the return, at least for the exchange, but... no one cared. No "How can we help?", no "Sorry", no "We appreciate your business", nothing along the lines, just monosyllabic, monotone answers.
So yes, the shoes are great and I liked many of the items they have on the website , but for the way they treated me, I don't think I'll ever buy from them.
I haven't worn any of the shoes or boots yet to have an opinion on how resistant they are, but they look nice, like i said.

I ordered a pair of boots from l'Intervalle last December and wore them for a period of 3 months then, the heel of the left boot completely came off and they are unwearable. For such pricey boots, I would not normally expect such low quality. I emailed the store and asked if there is anything they can do about it and they said no because it was over the 30 day warranty, there was nothing they could do. I honestly think this is insane because it often takes more than 30 days for quality issues to occur. Will not be purchasing from them again.

The boots are nice but when returning they don't refund I had to buy 2 pair of boots and some samples because they won't give a refund or gift card.
That's ridiculous especially every shoe shop does. Will never buy front them again. My boots have not been worn. Has was forced to buy because they don't refund or give store voucher

The worst quality and service ever.
At the end of December, I bought my boots and wore my shoes in the mall for 10-15 minutes (so it's impossible to recognize that it was worn), and both my feet started blooding. My tights and socks have blood as well, just after 15 minutes! And I cannot wear any shoes and go outside for 3 days. It was too painful!. I have all pictures and videos with proofs. I took these shoes to the store of purchase, and they said and said they would be refunded for 100% and gave me an email address. I tried to reach L'intervalle 3 times by email and Instagram. And they NEVER answer.
NEVER BACK TO L'intervalle. They don't care about quality and consumers. WORST SHOES EVER!!!

Literally the worst customer service. I purchased $600 worth of shoes and wanted to return a pair. What brand doesn’t offer free returns? I ended up spending $52 for return shipping. It’s not a good feeling after trying out the company for the first time and they wouldn’t budge on return fees even though I spent so much money on their boots. I won’t be ordering from them again.

Do not buy shoes from this company! Ordered two pairs of shoes, tried them on at home for one minute, they didn't fit so I sent them both back for exchange. Now customer service says they will not honor the exchange because the shoes were worn? This was after I paid out of pocket for return shipping. Despite my continued insistence I did not wear the shoes. They will exchange one pair and not the other despite my trying them each on the in same manner. Plus their sizes run big. Wish I had listened to all the other bad reviews.

Poor customer service when sent defective products! I was sent a defective pair of boots and contacted H.O. the same day, now 4 days later im emailed telling me to bring them to a store within 10 days of arrival. So you have waisted 4 days, I still do NOT have a return label from you and I refuse to pay for shipping back on a damaged product! All of these things that were mentioned in my FIRST email 4 days ago. Im appalled at the lack of service, of course if I lived in a city with your store I would go there! But I don't, so why would your customer service rep even tell me such nonsense and waist a week of time!? Come on get your crap together already.

Boots broke after five times wearing them and manager said “not our problem”.

I recently purchased the Bonn Black Leather boots. Last weekend I wore them out and the heel cap on the left boot fell off. I have only worn them a handful of times and was shocked to see them falling apart already. The boots are currently unwearable as walking without a heel cap will result in further damage to the boot.

These boots were over $250. I was happy to spend the money in exchange for quality, but am saddened by not only the quality, but the lack of customer service support in the Sherway Gardens location. When I went to the store they said that happens but they don’t do refunds, exchanges, store credit or repairs for this issue. Their recommendation was that I should just go pay $50 to have them fixed by a cobbler.

I was under the impression that the boots are meant to last longer than 5 wears as it would be extremely deceiving and unethical otherwise. Apparently that is not the case with l’intervalle. Cute boots, would recommend if you don’t mind spending $50 every five weeks to repair them!

Bought shoes online, wore a bit over a month and the ripped. Contacted costumer service and they said there is nothing they can do and advised me to find a good shoes repair shop to help me to repair them. What a joke. $130 shoes and lasted just a bit over a month. Save your money and don't buy from them cos if they get ripped there is nothing they can do.

I had a credit from lintervalle since 2 years already...
I went today to carrefour Laval and was served by Sabine for my chance.
She’s excellent, professional and very helpful..
My problem is finally solved..(
Thank you...

First review for L'intervalle, it seems, and I'm sorry it can't be a good one...

***

I'll preface my review by saying that I've been a loyal customer of L'intervalle since its early days (when they were just starting out in Montreal, and had their shoes sold, sporadically, in a few boutiques in other cities...). I've met - and been in touch with - its co-founder in the past, and have recommended the line to countless family and friends.

The majority of the online reviews I leave are five stars (I love celebrating good companies and excellent customer service), and I'm a strong supporter of Canadian-owned and operated businesses, but I can't hold my tongue with the horrific customer service, or lack thereof, experience I've had with L'intervalle.

I placed an order for four pairs of shoes earlier in February. The email confirmation I received provided limited information and no shipping/delivery timelines so, after several days without an update, I inquired about my order via their "customer service" email. No response. I followed up via Instagram DM, as I would frequently see an "active now" message on their social account.

The response was simply, "Concerning your request I don’t have this information." No effort made to help or assist further. Red flag #1.

A few days later, my order was sent out in two different shipments, but only included three out of the four pairs of shoes. I waited some more...

I waited and waited, with absolutely zero, zilch, nada updates from L'intervalle. They had charged my credit card, and seemed to be fine with taking my money... and that's where the customer-company relationship starts and ends.

One week later, with radio silence and only a "shipment being prepared" on my order status page, I followed up via email, again, to inquire about the remainder of my order. Nothing. I tried, one more time via email, ten days after placing my order, to see if someone could assist me with an update. Again. No response. Red flag #2.

Frustrated with the lack of service, I went back to the Instagram DM "solution", and this was the response I received, paraphrased and in a nutshell:

"If you e-mail us more than once, about the status of your order, you go back to the "bottom" of our pile of email inquiries. Maybe THAT's why you haven't heard back from us."

Red flags ALL OVER THE PLACE.

Imagine saying that to a customer! WHAT - are you *punishing* me, the customer, for inquiring about an order I paid for?! Just ridiculous!

Not only was I *not* helped; I was blamed for my inquiry. If that doesn't tell you what the attitude is on their customer relations team, I honestly don't know what would.

Finally, this morning, after whomever oversees the Instagram account got in touch with the customer service department, I received a vague, unfriendly and totally indifferent "scapegoat" email about their being a "defect" in the shoes I ordered, they would not be shipping them, after all, and that I would receive a refund as a result. Mind you, the order status page still reads "preparing for shipment".

It made me wonder - if I *hadn't* reached out, on more than one occasion and pressed the issue, when would I have heard back...

I was also "gifted" a measly $10 to use toward a "future purchase" (no - they never did ask me what they could do to make it right, like so many other companies do). I found this insulting, especially given the price of their shoes. I followed up with an email response this morning, and, of course, have received no further communication in return.

I promised the customer service team I would write an honest, detailed review advising others of my poor experience, so here I am.

Beautiful shoes. Bad, BAD customer service.