L'INTERVALLE Recenzje 

Not to be trusted - can't disclose the material details accurately and makes me think they are misleading customers.

Was looking into the Almie Black Leather stiletto heel. The material description wasn't helpful so I reached out to customer service to see what parts of the shoe are real leather.

The customer service rep was even more unhelpful and kept referring me to the pathetic material description as if I didn't read it already. When asked if the padded insole was real leather she replied back "is likely not". When asked to speak to someone else that would know definitely what materials are used in the shoe components she just said that she's just unable to confirm the materials. I'm not asking for suppliers, I'm not asking for their shoe blueprint to steal, I'm just a girl looking for a high quality made shoe hoping to confirm that the whole shoe is made of leather.

I liked the quickness of the delivery but one of the pair of sandals the ankle strap was too tight and the colour of the was a little different on one of them the pink was lighter suede than the other

J’ai fait l’achat d’une paire de sandales vers la fin du mois de mai. Début août, je n’avais toujours pas reçu ma commande et ce après quatre messages et échange avec le service à la clientèle. J’ai Fidés finalement demandé un remboursement. Je souhaitais porter ses sandales pour l’été alors que l’été est bien avancé et je ne les ai jamais reçu. Très déçu de cette transaction.

The belt I bought looked good in the picture but it was not good value for 94$ by the time one pays shipping and taxes. the belt buckle was not even solid metal but hollow, really cheap actually. I am not shopping at L’ Intervalle again. Not always good value lately.

I really like the styles, but they don't carry big sizes, which is unfortunate. Anyone with average-sized feet can benefit from here.

Cela fait une semaine que j’ai passé ma commande et mes souliers ne sont toujours pas expédiés. J’essaie d’acheter le plus local possible mais je trouve déplorable que des articles venant de la Chine arrive au Québec plus rapidement que des articles achetés au Québec. J’ai accepté de payer 15$ de shipping car je voulais pas acheter pour 200$ qui est le minimum requis pour un shipping gratuit et on m’a répondu que le fait de payer des frais de shipping veut pas dire que l’expédition est plus rapide … je comprends mais c’est un peu boboche comme réponse. J’ai déjà dû retourner des bottes car on n’avait pas expédié la bonne grandeur et ça a pas été simple. J’ai dû prouver avec photos l’état des bottes que je venais de recevoir. Les souliers sont de qualité mais le service à la clientèle gagnerait nettement à s’améliorer … mes deux dernières expériences ont été très décevantes avec cette compagnie.

Very disappointing experience. The store advertises sale items, accepts the order, and then later claims the shoes are no longer available instead of fulfilling the purchase. It feels misleading and unfair to customers. If an item is out of stock, it shouldn't be listed as available for sale. I expected much better service and honest

Very disappointed with my recent experience.

I purchased two pairs of shoes online and requested a refund almost immediately after receiving them. The shoes were only tried on indoors and remained in original condition. Despite this, my refund request was denied.

What I found most frustrating was the lack of clear communication regarding the no-refund policy during checkout, as well as being directed by a store associate to contact customer service because an exception could potentially be made, only to be denied after multiple exchanges.

As a long-time customer, I expected a much more reasonable and customer-focused resolution. Unfortunately, this experience has significantly changed my perception of the brand.

I purchased a pair of boots that became damaged after only one (1) short normal use (walking from the car to the building and remaining seated). The leather interior of the boots tore, which does not correspond to normal use expected for this type of product, nor to the price paid.
Customer service refused to acknowledge the issue, citing their 30-day warranty, despite the existence of the legal warranty, which protects buyers against defects in quality.
I am therefore disappointed with the quality of the product and the handling of my request.

J’ai acheté une paire de bottes qui s’est abîmée après seulement une (1) courte utilisation normale (aller de l’auto au bâtiment et rester assise). L’intérieur en cuir des bottes s’est déchiré, ce qui ne correspond pas à un usage normal attendu pour ce type de produit, ni au prix payé.
Le service client a refusé de reconnaître le problème en invoquant leur garantie de 30 jours, malgré l’existence de la garantie légale, qui protège l’acheteur contre les défauts de qualité.
Je suis donc déçue de la qualité du produit et de la gestion de ma demande.

Précision / update : Celles-ci ont été portées une seule fois : je me suis déplacée de l’auto au bâtiment, puis je suis restée assise en classe. Il n’y a eu ni marche prolongée, ni frottement contre un trottoir, ni contact avec un objet pointu à l’intérieur des bottes, contrairement à ce que vous avez suggéré dans votre courriel. L’analogie du téléphone tombé suppose un incident précis, ce qui n’est pas le cas ici, puisque les bottes ont été utilisées normalement, sans aucun événement particulier.

I had a consistently terrible experience with this company and would not ever recommend ordering from them.

First order:
I ordered three pairs of shoes. One arrived defective: mismatched sizes in the same box (one shoe size 37, the other size 40). The other two pairs did not fit. Despite the defective item being a clear fulfillment error, the refund was issued as store credit, even though most of my payment was made by credit card (80$ gift card, over 200$ on credit card). Customer service claimed their “system is automatic” and refused to correct the spending allocation.

Because my money was tied up in store credit, I was forced to reorder.

Second order:
A pair of replacement boots arrived defective: two right shoes. At this point, it was clear this was not a one-off error but a pattern of poor quality control.

To make matters worse, the company later canceled one out of the three pairs of my reorder only after I had to reach out (ordered January 9, cancelled January 27 - back to store credit), claiming the last and only pair in my size is “damaged,” despite the item still being listed for sale, available on their website. This suggests damaged inventory will simply be passed to another customer.

Customer service ignored multiple requests for a proper resolution. Instead of fixing the refund issue or offering free shipping (I am now stuck with a small gift card balance and a $150 minimum for free shipping), they offered a 20% discount on a full-price item and no ownership or apology, which does not solve the problem.

In the end, I am left with unusable store credit and no confidence in the product quality or customer service. Repeated defective merchandise, refusal to refund properly, and dismissive support have ensured I will never shop here again.

Their return policy says “Online purchases can be returned online or at one of our stores” and then a full paragraph down in smaller writing says that sale items are only eligible for store credit or exchange. It’s so easy to miss!! Also they have signage in the store that says “EVERYTHING 40% OFF. Conditions apply” and the condition is that NOT EVERYTHING is 40% off. Insane false advertising. The quality of the shoes is so bad too, no wonder they won’t let you return them or they wouldn’t make any money. Predatory business practices.

Horrible customer service. Horrible company and shoes. Run away. It’s a huge scam. The shoes are poorly made and advertised as “high quality and slow fashion”. Yeah right. Just avoid and save your money

I would not recommend this site to anybody. Purchased 3 shoes all with some form of a defect or issue. I reached out to customer service explaining that i bought them to wear for my corporate job and I would not feel comfortable wearing them to work. The response was those issues will not affect the wearability of the shoe which to me is open to interpretation because what could be an issue for me, may not be for someone else. If the shoes are already peeling now what is it going to look like in a few months. Very disappointed and I do not intend to ever buy shoes from here again.

The quality of these shoes are horrific. I purchased a 250$ pair of beautiful leather ankle boots, and was very happy to support a Canadian brand. I wore the boots ONCE for no more than 2 hours inside and the teeth on the zipper on one of the boots split open. I notified the company and they refused to give me a refund despite escalating the matter with the higher ups! I’ve never experienced such horrific customer service, it truly feels like I’ve been scammed! I would give this company 0 stars if I could just based on quality and customer service alone.

Horrible inventory management or lack there of. I bought two boots during a bogo sale( wasn’t really a bogo with the pricing as I noticed they raised the price of one pair, but it was close enough.) Over a month went by and they never shipped. After contacting customer service that said they wouldn’t find one of the boots and were still searching. A few more weeks went by and I cancelled my order. I really wanted those boots, but what of a company is so disorganized that they can’t find shoes that were purchased? I read other reviews and looks like I’m not the only one with this experience. Either they need to upgrade their inventory management system, or replace whoever is in charge of it. The current way they run their business is not it.

I’m surprised to see all these terrible reviews - I love this site! They have an amazing selection of real leather shoes in trendy and unique styles and tons of colours. Their outlet site is awesome! I got 5 pairs of beautiful leather summer shoes for $156! They came quickly and I have had no problems with them. The other thing I love is that they are Canadian. Now more than ever we need to support our Canadian businesses. I’m so happy I discovered L’Intervalle Shoes!

I placed an order that was shown as in stock, but after nearly a month of waiting I was told it couldn’t be fulfilled. Instead of taking responsibility, the company dragged me through endless follow-ups with no real solution or goodwill offered. Poor inventory management and even worse customer service — I won’t be ordering from them again.

Terrible - do not order there.
I ordered a month ago and I did many follow ups and my order is still processing.
Last time she just replied, write to us again in 6-7 days if not receive. Worst service ever.

Have on multiple occasions ordered shoes from their sale which they promote heavily in emails, this is the FOURTH time I have followed up multiples times over the span of a month with no updates on the order only to have them cancel it - even though they say it is still processing. This has happened to my friends and almost all of my coworkers. Literally the WORST customer I have ever received over and over, you would think I would learn a lesson and stop shopping here but I love supporting a local business.