L'INTERVALLE Recenzje 

I once bought a pair of boots online and after wearing them a few weeks, the sole started to deteriorate. I emailed them with pictures stating how disappointed I was. They first offered me an exchange or store credit. I refused, so they offered me 30% off my next order. I refused again and then they finally refunded me 30% off the price of the boots. This was in 2019 and I have yet to repurchase from them given how bad their reputation is. I was able to resell the boots a year after that so it wasn't a total loss, but I am hesitant to try them again. On paper, they seem trustworthy: made by hand in Spain, local Canadian company. However, the gargantuan amount of styles they carry and the fact that they are always on promotion (and personally their branding is a bit amateur), it really cheapens their image. They don't seem to have good values as a company, and repeatedly don't care for their customers, especially for the price point of their product. I will update if I ever repurchase again.

Customer service is despicable!
If there was a way to say zero stars, I would. I have purchased from L'Intervalle three times total. I have always been disappointed with the fit/description, etc. I bought a pair of boots for my daughter and they chewed up her heels horribly. Recently, I bought two pairs and one started squeaking in a really loud way making it embarrassing to wear them. They were terrifyingly uncomfortable as well. The other pair also didn't work out size-wise. I went to return them but it was not clear that they expected me to package both in their original boxes into a larger box to return. Who does that?! Then they wouldn't even entertain the idea that their instructions weren't clear and insulted me by saying that "no one has ever not understood their return policy for more than one pair". Can they afford to be this offensive to paying customers?! I will be telling EVERYONE that I know how reprehensible they are as a retailer... who, in this day and age of communication, behaves this way?

I recently had an awful experience with L'intervalle, and I need to share my frustration. I bought a pair of shoes expecting quality and good service, but I got neither.

The shoes fell apart after only three wears, which is unacceptable. When I sought help at the store, the customer service was terrible. They offered no real assistance, they did not even apologize for their crappy product and gave me just a card with instructions to contact customer service. Their customer service provided no customer service!!! What's even more disappointing is that they ignored my legitimate concern saying that the 30 days period is gone! Ok! A pair of shoes can work for only 30 days or less!!!! See their response in the attached image.

In short, L'intervalle's poor product quality and lack of effective customer service are disappointing. I won't be a customer again and strongly advise others to avoid this brand. There are better options out there.

Save your money and shop elsewhere.

It’s sad, I really love their shoes and have bought tons in store, but when I tried to order online they just never shipped! It’s now been almost 2 months, and I’ve emailed so many times. First they just told me due to high volume of orders it may take longer(no estimate of time they could give). And now, every time I’ve emailed they just immediately ask if I want to cancel my order. If they didn’t have the shoes, why don’t they just cancel it instead of making me wait months! So so shady, would NOT recommend ordering online.

I ordered a pair of boots and after 2 ENTIRE MONTHS of waiting, they never even shipped them. I stupidly ordered after my friend had complained it took them over a month to ship her cheap quality heels. I had emailed them too many times just asking if they would ship them! that’s all!!! I honestly didn’t care how long they took after that I just wanted them SHIPPED. Their customer service is incredibly rude and unproductive. They will not help you, they’d rather you catch that loss and just request a refund. Awful, unprofessional, and cheap brand! Absolutely not worth it, save a bit more and invest in an actually reputable brand.

I received a pair of EOS Pink Leather heels but they were used! I found scuff marks and dirt on the soles. The quality was also quite poor for the price. This is a dishonest and disreputable business, be wary.

I wore a pair of flats for 10 minutes and they completely shredded the back of my feet. Blood, blisters, ripped skin. Customer service was unbelievably unhelpful and simply referred me to the refund policy. No flexibility whatsoever. After adding a bad review of the shoe on their website, it seems they only feature positive reviews! Mine does not appear. Such a lack of transparency and poor business practices. Buyer beware.

The absolute worst shoe company. I ordered three pairs of shoes to try since they were unavailable in person, thinking I could return at least two. None of the shoes fit (inconsistent sizing), and are terrible quality. The leather is so stiff.

I went to go apply for a return online only to find out the items that are on “promotion” are not eligible for refund. Their ENTIRE site is on promotion. Literally - there is not one thing that isn’t on sale. Meaning not a single item is eligible for refund. This shows exactly how much confidence they have in their items.

When I emailed their customer support to see if an exception could be made, a manager told me they would not be addressing my matter any further due to their explicit return policy online. Absolutely insane from an e-commerce and customer service perspective.

I ordered pair of wedges,they came with left foot size 37 and right food size 40.No answer from the costumer service whatsoever to resolve the problem.After 100 emails I am still waiting somebody to answer at least to one of my emails...DO NOT BUY FROM THERE,WORST COSTUMER SERVICE!!!

This is my second time ordering from this company, and I am so disappointed. My first pair of shoes were a gorgeous pair of leather boots. Unfortunately, they creased after wearing them once. I've never had leather shoes crease before. I also noticed a small chunk of the heel fell off randomly. I have only worn these boots 6-7 times over the past three years, never in the rain or bad weather. I am trying to understand how $300 boots can be poorly made. Somehow I convinced myself that it was just bad luck and that my next order would be of better quality. I placed a new order, and almost a month later, I have no update about the shipping. They copy and paste the same message over and over about there being a high volume of orders and that it is processing. It doesn't make sense because the boots I purchased were the last pair left.
Something is fishy about this company.

HORRIBLE CUSTOMER SERVICE. There is no one to talk to. You need to email them, and all they do is print out their policy. No price adjustment, even if they were purchased under 24 hours. There is always a catch. They don’t fit true to size. So if you purchase on line, you need to pay $10 shipping, then another 7$ to ship back and another 10$ to repurchase and hope it’s your size because they don’t carry everything in the store. But too bad. It’s FINAL SALE. They always manage to have a small discount to get you to keep them. They are scammers.

Purchased three pairs of shoes. The first pair arrived broken with visible defects, the second pair had glue from manufacturing on them, the third pair was ugly (I can accept some fault in ordering) None fit true to size, all seemed H&M/Zara quality level, extremely disappointing based on the way this company markets their products.

Customer service initially said they would process and refund me for all items, and later refused to process the ones that were not defective, instead offering my a gift card. I will be issuing a chargeback and will never shop at L'intervalle again. Avoid at all cost. Save your money and shop at Zara or H&M...it is coming from the same factories I guarantee it.

Terrible customer service. I bought a $250 pair of boots from L'intervalle. I was so excited to wear them for the first time! (I have owned a few different shoes from them in the past and they have always been great quality). I wore my brand new boots for the first time, and within an hour, they received a chip on the toe. As per their website, they pride themselves on creating boots that go against fast fashion, and that are "made of outstanding durable quality". Let me tell you, the Zara and H&M boots I have purchased in the past did not chip after wearing them for less than an hour. After contacting customer service regarding this issue, they refused to do an exchange for me, or even hear me out about my displeasure in the product I received because the boots had been "worn" and it wasn't a "manufacturing issue". I will never purchase another product from them again - these boots were definitely not worth the $250 price tag, I wouldn't even pay $50 for them. I will be telling all friends and family not to purchase from this company again.

Very sad as I love supporting Canadian companies, and do my best to shop local. Very disappointed in the way they treat their customers.

Terrible customer service. Price of boots changed BEFORE even picked up, I could have left them at store and received full credit and repurchased for new price and had a credit but staff convinced me best to take boots and a credit for the difference. Head office then informed me that I was not eligible for credit. Complained with no resolution. Will not shop here again.

That was great directly in the shop of Quebec City, great service and beautiful shoes, 4 stars because one little loop strap fell on one pair that I bought, but easy repair!

This is the worst company to buy from. Customer service as well as dealing with head office in on lowest level. No respect for customers at all, no matter how long you are that customer they will not make an exception (which clearly was even not an exception). They just say plane NO.
DO NOT DEAL WITH THEM.

Really bad customer service. I bought a pair of shoes and a handbag. There was a small rebate on both items. But the day after, there was a better one. So I ask if they could give me the rebate, the answer was no. Well thanks, I'm just going to return my things and buy at a different store. Never again

Worst experience ever. I ordered a pair of shoes for their 50% off sale item 4 months ago. A week after I ordered them for in store pickup I went to the store to pick them up and the sales associate (Christine or Katherine I believe) basically told me I was a liar and they had no proof I put in an order .. 3 months later they call me to tell me they have had my shoes in since august , I let them know I had already received a refund for when I emailed customer service since the sales associate wouldn’t even bother to check the back for them. When I show up at the store the store manger tells me I have to now pay FULL PRICE. The most ridiculous thing I have ever heard. Wouldn’t even bother to honour the original sale price I had bought them at when it was the sales associates mistake in the first place. First and last time I go to this store.

Bought a pair of 200$ boots. Thought they would be great quality, but after two wears the outer layer was peeling off. They look destroyed after only a few wears. It’s sad cause the designs are so cute, but don’t spend your hard earned money on this brand. Just not worth it.

The worst service ever
I ordered a pair of shoes from the store and they sent me pair with both shoes of right foot.
They did not refund me the shipping cost when clearly it was not my fault.
Worst brand and worst customer service