L'INTERVALLE Recenzje 

Tried on shoes in store that were too small. Employee told me she could ship the size up to my house, if they didn’t fit I had 10 days for full refund. They arrive and don’t fit, I go to return them and was told they were 20% off and can’t get a refund. I explained this is not what I was told, and I would not have purchased shoes that potentially wouldn’t fit had I been made aware. They took no accountability. Even after emailing customer service they wouldn’t assist me

Terrible customer service
Given false information
No accountability
Do not buy from this company

Overall terrible policies and bad quality. I made the mistake of not properly reading their refund policy and bought 3 pairs of shoes during a sitewide sale of 20% off (which most brands would not consider to be non-refundable since it wasn’t a promo code). Unfortunately, this meant they were only returnable for a giftcard, so I was stuck with $500 that I now had to try to spend there. I placed 3 separate orders of all different shoes in an effort to use up the giftcard and every time the shoes were low quality, poorly made, strangely sized, and most of all uncomfortable. I’ve finally given up and purchased 2 handbags and even those feel low quality. Avoid this brand and choose more wisely than I did.

I’m extremely disappointed with my recent experience at L’Intervalle and will not be shopping here again. I purchased two pairs of shoes while in town for a short visit, only to discover they didn’t suit my needs. When I attempted to return them within the 10-day window, I was told in-store that only store credit was available due to a BOGO (buy one, get one) promotion—something that was not clearly communicated to me at the time of purchase.

Even after the promotion, I spent over $300 on shoes that turned out to be of mediocre quality. I reached out to customer service explaining the situation, including that I was only visiting town and would not be shopping again. Despite this, my request for a refund was denied. To make matters worse, store staff had told me to email customer service, implying there was flexibility—only for the email response to cite rigid policies with no attempt to help.

L’Intervalle’s return policy is unreasonably strict, poorly communicated, and completely inflexible. I now see that many other customers have had similar negative experiences—I wish I had read the reviews before purchasing. This brand has clearly built a reputation for putting policy above people, and for selling overpriced, underwhelming products.

I won’t make this mistake again. I feel misled and taken advantage of, and I strongly encourage others to shop elsewhere. Not the quality, service, or experience anyone should expect from a modern retailer.

Very disappointed with customer service – order still not received after almost a month

I feel compelled to share my experience with L'Intervalle's customer service, which has been truly disappointing. I placed an order for a pair of boots nearly a month ago, and to this day, I have not received them. There has been no meaningful follow-up, and what bothers me even more is the cold and unprofessional attitude from customer service.

All my communication has been via email with a representative named Erica. Unfortunately, she has shown no support, no empathy, and no sense of responsibility. Instead of reassuring a concerned customer, her responses were distant, dismissive, and at times even critical of my concerns about the unreasonable delay.

I understand that delays can happen, but what I don’t understand is the complete lack of care shown toward customers. No effort was made to resolve the issue or simply to offer an apology.

I am extremely disappointed and I don’t see myself shopping with L'Intervalle again if this is how they handle customer relations.

I ordered my Grazia boots Dec 21st, 2024. The order confirmation disclaimer noted to "allow 2-4 business days for your order to be ready for pick up." The shoes never arrived and I was never notified about the delivery status. After contacting Customer service five times, they finally told me that "my item was oversold" and asked me to cancel may order on February 9, 2025. This is not a first time I had a bad experience with this company, but never wrote a review.

Awful customer service. Have been waiting over 3 weeks now for boots that were an exchange after returning a pair of low quality boots that were missing stitching around the soles. Dealing with this company is an exercise in futility. Still waiting…. Never again.

Première et dernière fois pour moi chez L'INTERVALLE.

Cet avis se veut une cote de ZÉRO étoile sur 5.

Le 5 décembre dernier, j'ai effectué une commande en ligne d'une paire de bottes à prix réduit.

Voyant que la commande ne bougeait pas, j'ai écrit à la compagnie pour connaître les délais de livraison.

Je reçois finalement mes bottes le 19 décembre.

Une botte est défectueuse. Une des languettes de cuir est mal cousue dans la doublure (ce détail est important dans l'histoire). Elle grafigne et pique, ce qui risque d'abîmer mes pantalons.

Échange de courriels avec la compagnie et envoi de photos.

Le 24 décembre, la compagnie m'envoie une étiquette de retour pour procéder à un échange.

Je remarque que les bottes ne sont plus disponibles dans ma pointure sur le site internet et elles sont encore moins chères.

Un autre échange de courriels, pour savoir si un remboursement est possible et/ou un ajustement de prix peut être fait.

Non, non, non, la politique est claire : aucun ajustement n'est possible et une paire de bottes a été mise de côté pour procéder à l'échange.

Le 31 décembre, ils reçoivent mon retour.

Le 2 janvier, je reçois un courriel pour m'aviser que ma commande d'échange est en préparation.

Le 10 janvier, rien n'a bougé… Je vous rappelle que j'ai commandé le 5 décembre.

Je réécris à L'INTERVALLE pour avoir un suivi. Un drapeau est placé sur mon dossier pour les réveiller.

Le 15 janvier, je reçois l'échange de ladite paire de bottes.

IN-CRO-YABLE.

Ils ont coupé les foutues de languettes. Frette sec.

Je bouillais. Je ne pouvais pas croire ce que j'étais en train de vivre.

Non, mais quelle compagnie se respectant un tant soit peu peut faire ça à un client en se disant que ça va être correct ?

Envoi d'un autre courriel pour clairement démontrer mon mécontentement. J'ai exigé une seconde étiquette de retour et un remboursement. Car rendu, à ce stade, je me moque totalement de leurs politiques.

Le 20 janvier, j'ai reçu l'étiquette de retour.

Le 21 janvier, les bottes maudites sont de retour chez L'INTERVALLE.

Le 26 janvier, sans surprise, toujours aucun remboursement n'apparaît sur mon compte de crédit.

Une fois de plus, j'écris à L'INTERVALLE pour avoir un suivi.

Clairement, il ne faut jamais lâcher le morceau avec eux…

Le 27 janvier, nous sommes à près de 2 mois depuis l'achat de la (crisse de) paire de bottes.

Je reçois finalement un courriel de confirmation de remboursement, où ils ont pris soin de déduire les 12$ de frais de shipping de la commande initiale, datant du 5 décembre (en prônant une fois de plus leur politique à la noix).

Réééééécrit à la compagnie pour faire entendre mon point, que ça n'a aucun sens de déduire un frais de shipping alors QU'ILS ne sont pas en mesure de livrer la marchandise pour laquelle j'ai au départ déboursé ce 12$ de shipping.

J'ai payé du shipping, pourquoi, au final, du vent et du trouble. CALVERT.

J'ai finalement gagné mon point et obtenu un remboursement des frais de shipping, le 29 janvier. J'ai même eu droit à des excuses pour la première fois depuis le début de cette saga. Le minimum, quoi!

Pire compagnie EVER.

Soyez averti et prêt à vous battre.

Too bad I can’t rate 0 star. I am still waiting for an order placed 6 weeks ago to be “processed”. No intended follow-ups after 2 weeks. No refund proposed and still no reassuring update possible after 6. Worst customer service ever for shoes that cost so much. I sincerely hope to either receive the shoes or get my money back ASAP. I bought boots for winter!

Bought 2 pairs of shoes online on Nov. 22 during their Black Friday promo. Their website said you could return them in-store within 10 days, sale items had to be exchanged. (Now they have changed the wording to say "sale AND PROMOTIONAL" items cannot be refunded, which is shady. I would imagine they're experiencing irate customers who bought items they thought they could have refunded and decided to be more transparent.)

The items had not even shipped by Dec 9, were just apparently sitting around somewhere for 3 weeks. I emailed the company and got no response. A few days later I emailed again asking for a refund since they had taken my money without giving me the product and threatened to do a chargeback on my credit card. Magically the items shipped the next day though I still got no response and have never had any.

The shoes didn't fit, they didn't have my size in any store anywhere, as the clerk checked. Fine, refund me then. No, they refused, saying promotional items can't be returned despite the entire website having been on promotion and it saying NOWHERE that promo items are final sale. I wouldn't have bought them if I'd known that, the website said "sale" items.

The clerk then insisted that I HAD TO exchange the shoes or keep them despite the store not having my size at all. After a while of him arguing with me I finally asked if I could get a store credit and they agreed. Why not offer that instead of insisting customers have to exchange the shoes immediately?

Anyway now I'm stuck with hundreds of dollars on a gift card that I can't use because they don't have shoes that fit me. This company has the worst customer service I have ever experienced. Shop elsewhere. What an awful way to treat customers.

Good product but terrible customer service. They don’t accept returns if not full price even if the whole store is on sale. if you decide to return the product, you can either pay 12$ to return via post and get a gift card or go to the store and have to buy something else on the spot (no gift card). The policy is misleading on their website as well. Not worth all the trouble.

Disappointing product quality, and even more disappointing customer service.

A 10-day return policy feels designed to make it difficult for you return the products, especially when they have so few stores. I was unable to return a pair of boots within 10 days (I missed the mark by 4 days) due to a death in our family. To my surprise, staff in store AND online customer service denied to offer any flexibility on this in light of the circumstances. Now I have a gift card I can use to buy shoes that will fall apart (as evidenced by the other reviews here). Terrible.

Absolutely horrible customer service (by email not the store associates). Bought shoes in the store to be delivered to home as the one pair in my size in the store had a scratch. Should have taken that as a sign the shoes weren’t good quality but the associate assured me they would be checked before shipping. They arrived scratched as well! Now they won’t refund even though it’s a product issue because they were on sale (the whole store was 20% off so nothing is refundable and exchange only). Horrible interactions with their email customer service reps… very rude and not helpful.

Disgusting customer service. Sent me dirty shoes and refused to take them back accusing me of having worn them even after I showed them that the shoes were too big and wouldn’t even stay on my feet. I’d never buy from there again. Avoid

I have been a loyal customer to L’intervalle for several years and unfortunately, their customer support was a complete let down with a technical issue with their shoe.

After walking for about 15 minutes, the insole lifts under my toes on both sides.

They offered to get them repaired but with several weeks of wait time. When we purchase brand new shoes, they’re to wear now, not several weeks later. I offered to get them repaired myself and they refused.

After several exchanges via email and 2 visits to their store, they finally made an exception to exchange the shoes for another model I wouldn’t have purchased; i couldn’t find another model that I liked.

I wanted a refund but they forced an exchange because the I had worn the shoes; how else can I know about this problem if I don’t wear them?

I will never purchase from them again. This was a stressful situation that took a lot of my time for a manufacturing problem from their end.

I've been a loyal customer for years and absolutely love their platform boots. Recently, I decided to branch out and bought two pairs of their new Ramesses flats. They're incredibly cute, but after just 10 days and only 3-4 wears, the heel started sagging, the leather became discolored, and the tips of the shoes are scuffed and damaged. I can't understand how this could happen to shoes that are practically brand new and barely used.

I reached out to customer service and they relayed the images to their quality assurance team only to get back to me saying there is nothing they can do, and the damage pictured is unrelated to a manufacturing defect. Clearly it is...

The team offered a free repair at one of their locations... to repair and have it happen again after a few wears?

Anyways, very poor quality. Will not be shopping here any longer.

I have been a loyal customer of L'intervalle for many years, investing thousands of $$ in their products. However, my experience over the years has been disappointing. The quality of their products is highly inconsistent, with shoes often falling apart after minimal use or even breaking upon first wear. Despite these issues, I continued to support the brand because I loved their styles.

Unfortunately, a recent incident has led me to reconsider my loyalty. I placed an order over a month and a half ago and it has yet to be fully fulfilled. Despite contacting their customer service for an explanation, I received little information/reason for the delay. At this point, it is evident that I won't be receiving the full order and I'll have to take the initiative to cancel it and request a refund since the company failed to provide me with further updates regarding this order. After several interactions with customer service, it has become clear that this company does not prioritize customer satisfaction. Lastly, their return policy is subpar and unforgiving.

As a longtime customer of L'intervalle, I am deeply disappointed by their lack of accountability and poor service. I will not be shopping here again.

Company refused to deal with these clearly defective shoes even at a head office level. The soles completely cracked the width of the shoes and started falling out in chunks. Fully branded. Tips show little wear. Conveniently all my customer information doesn't exist. Don't waste your money.

Boots fell apart after only wearing a handful of times (less than 2 months of wear and not everyday). Boot upper split from the sole. I am getting them repaired myself because customer service said they can't do anything. Terrible quality, very disappointing.

I ordered a pair of boots back in October and the fit was off, I went to return them in store and was told I could only exchange them. This was because they were on promotion but the entire site was 20% off at the time. I emailed customer service to see if an exception could be made as my husband was laid off a few days before and I would prefer the refund. The customer service rep was rude and simply said no. A month later during Black Friday I finally decided to use the credit and ordered 2 pairs of loafers (nov 24). I received an email they had shipped but it just kept saying they were delayed. When I reached out to them they said it was a faulty tracking number and my order hadn't shipped. At this point it had been 2 weeks but I said ok and waited. A week went by so I reached out again and was told I would receive an email when they ship. No apology, no timeline for when they would ship. I have emailed several times since and almost 4 weeks later and a week before Christmas my shoes still have not shipped. They have offered me a refund but that will leave me with a credit note again. I wrote a comment on their instagram and they deleted it. I can't even dispute the charge because I used a credit note. Why do companies think they can treat people this way??

Steer clear of this store – my shopping experience was far from satisfactory. The products I purchased proved to be of subpar quality, and when I took the time to express my concerns and dissatisfaction, their response left much to be desired. Their dismissive reply stated that they couldn't identify any issues.

Despite giving the benefit of the doubt, the reality hit hard after wearing each of the four items just twice – they are all showing signs of wear and tear, falling apart faster than expected. It's disappointing when a shopping experience turns out to be a regrettable investment.