Kiafinance Recenzje 

Plus de 600e de frais pour procéder à un remboursement anticipé.
C'est une honte!!

I wanted to share my situation and see if anyone else has run into something similar with Kia Financial Services.

I leased a Kia Niro on 10/15/2021, with the lease ending on 10/15/2025. I decided to return the vehicle about four months early, and Kia’s initial letter indicated that—besides a $400 lease-end fee—I’d be responsible for roughly $1,400, with a more detailed breakdown to come later.

Since returning the car, I learned that it was already sold, yet I’m still receiving system notifications about it. Then, just two days after my original lease maturity date (10/17/2025), I received a collection notice saying I’m in default for the entire four months of remaining lease payments plus the $400 fee.

From a practical and fair standpoint, I don’t understand how Kia can charge me for lease payments on a car they’ve already resold. It also directly contradicts their earlier communication about the $1,400 total.
Has anyone here experienced something similar? How did Kia handle it, and were you able to get the charges corrected?

Thanks in advance — I really appreciate any insight from people who’ve dealt with Kia or other leasing companies in similar situations.

Nothing’s worse than wasting two hours talking to a machine before finally getting a real person who fixes everything in five minutes. Please, hire humans and ditch the useless bots!hine.

Ein Stern ist noch zu viel... Unerreichbar, unansprechbar, Mails kommen angeblich nicht an. Höhepunkt: Mein am 22.08. zurückgegebenes Leasingfahrzeug wurde offenbar erst drei Wochen nach Übergabe abgemeldet und bis heute, mittlerweile acht Wochen später, immer noch nicht abgerechnet. Eine Zumutung sondergleichen, gerade für Geschäftskunden, die normalerweise umgehend ein neues Fahrzeug benötigen und die Abrechnung nicht auf die lange Bank schieben können. Dass das Leasing so toller Autos mit einem derart windigen, katastrophalen Finanzierungsinstitut abgewickelt werden müssen, ist ein Grund, nie wieder KIA zu fahren.

Absolut enttäuschend! Fahrzeug vor über acht Wochen ordnungsgemäß zurückgegeben – bis heute keine Abmeldung, weiterhin Abbuchungen vom Konto. Auf keine einzige E-Mail wurde je reagiert. Null Kommunikation, null Service. Nie wieder KIA-Leasing!

Vor 2 Monaten die Schlussrechnung bezahlt. Immer noch kein Fahrzeugbrief.
Es wird nicht auf Email reagiert.
Die Kia Finance ist das Allerletzte in Sachen Kundenservice

Er is zoveel misgegaan, al bijna t begin het niet kunnen terugvinden van mailverkeer... daarna kreeg ik een stuk of 6 mailtjes over dat ze nog een gedeelte van een bankafschrift miste, wat al 3 keer gemaild was. Toen ik gefrustreerd belde kreeg ik een dame aan de lijn die zich niet verdiepte in mijn dossier, meteen een klacht ingediend
.. ik zou ook daarna nog een keer terug worden gebeld , maar ik wacht inmiddels al weken

Habe kia wegen Kreditablösung per mail geschrienen.
Warte seit zwei wochen auf das schreiben.
Laut tel. Auskunft muss ein neuer Kunde angelegt werden.
Mache solche Sachen 10 mal am tag.....
sehr traurig.
Habe der Unfreundlichen Dame am Telefon gesagt das ich mir keinen Kia mehr kaufen werde.
Kommentar: mir doch egal!!!
mir auch.....
Mit freundlichen Grüßen
Uwe Buadhn

i think they are liars

Ich habe einen Niro EV über KIA Finance geleast. Im Rahmen der Fzg. Rückgabe war der Kundenservice leider "unterirdisch". 5 Kontakt-Versuche an 3 von KIA genannte Service-Adressen zwecks Detailplanung der Rückgabe blieben auch nach mehreren Wochen und Rückfragen unbeantwortet (bis heute nach über 2 Monaten, nachdem alles auf alternativen Wegen abgewickelt wurde). Telefonisch konnte man ebenso keine Auskünfte erteilen, da die Fzg.-Rückgabe und -Abholung über einen Dienstleister abgewickelt wird, auf den man nicht zugreifen könne. Das Autohaus hat mich versucht zu unterstützen, aber auch dort hatte man kaum Einflussmöglichkeiten. So toll das Fzg. auch war, aufgrund des ungenügenden Kundenservice scheidet ein erneutes Leasing für uns bei KIA aus.

Kia Finance America is very slow to resolve issues. I had hail damage to my 2023 Kia Sorento. My insurance send the insurance claim made out to Kia Finance America and myself to get endorsed for the body shop to complete repairs. Somehow Kia Finance America processed the check against my balance. When I informed them of the error on June 13th, Kia customer service said it would take up to 15 days to reissue the check to the body shop. After 15 days, I had to follow up to find out they had not process reissuing the check. I had to get my insurance provider and myself to contact Kia Finance America multiple times. Kia Finance America then contacted the body shop on a Friday July 11th to say they would overnight ship the check. Kia Finance America did not contact my insurance provider or myself about sending the check. It is now July 18th. I had to call Kia customer service again to find out the insurance claim was finally sent out on July 17th. Customer service could not tell me if the check was overnight shipped, so it will probably be another week. Due to Kia Finance America errors and slow response, I've had to pay for a rental car out of pocket for 2 weeks so far.

What a Scam!
By default, they make the setting such that when you set-up autopay, it cancels *1* payment before your last payment, so not only do you get dinged for late payment, but they also report to credit agency, and then when you call to resolve, they charge you an extra $4.50 to take the payment over the phone! This way they ensure they get extra money from every customer! I will never buy from Kia again

Le pire service client qui n'est jamais existé.

Aucune réponse ou des semaines plus tard.
Que ce soit pour le rachat ou pour des questions liées aux mensualités tout est déplorable.

Après le rachat du véhicule j'ai à nouveau été prélevé, depuis plus aucune nouvelle concernant ce prélèvement qui n'a rien à faire-là.

Kia Finance est une escroquerie à ciel ouvert.

Bref. Fiasco de A à Z.

Kia Finance is not clearing the final payoff I sent to them. I cannot seem to get their attention to credit the payment and close my loan. My experience has been horrible and they don’t seem to care.

1 star is too high a rating. The car has been paid off for years, but getting proof so I can sell it seems impossible. I am currently paying insurance on it even though I don't drive it. I want to sell it but need that proof. It's quickly getting crazier than I expected. I wish I knew what it was going to take to get rid of this car.

Kia cars are good, but Kia Finance is bad and not trustworthy. I returned my leased kia car to the dealership in a pristine shape and got a new Kia Seltos 2025. The dealership did not comment on any damage. Two months later, I got an letter saying that I own tem additional $419 for excessive wear and tear. The report was not available, and I had to call them to get it. They emailed me a report of assumed wear with very low quality pictures. It is scam. Try financing through a bank. Avoid them at all costs

I got into a car accident in February, and it has been a nightmare working with Kia. They picked up the car without any notification to me or the insurance company. They nearly sold the car before my insurance could inspect it and have not been consistent with the information they provide me. I'm still working to get this paid off with the GAP insurance I purchased when I originally signed for the car.

Everything was good at first until I encountered temporary financial hardship. I had reached out to the customer service team multiple times and have not been satisfied at all. At first, I thought my payment date had been updated via the self service bot, thankfully I double checked and a representative told me it had not been (so the first red flag is the bot doesn't work, which I told them they needed to update because that's misinformation being provided) and then proceeded to tell me I couldn't because of the payment due date. After making the first payment, I reached out ahead of time AGAIN to have my payment date updated, if not skipped due to financial hardship. I have reached out to the customer service team MULTIPLE times and asked to speak with a higher up because of misinformation and lack of communication, in which nobody ever got back with me and I even had to go as far as contacting my dealership to speak with a higher up. After explaining the entire situation, it was the same thing, even though they were FULLY aware I had been reaching out multiple times and the lack of communication to get to me in a timely manner was a fault on their part, not mine. They lack accountability and authenticity, all they care about is money. If you finance your car I would not recommend financing with this company.

Nous souhaitons racheter notre véhicule Kia acquis il y a 3 ans en LOA. Impossible d'avoir quelqu'un au téléphone, personne ne rappelle ni ne répond aux mails. Je vais faire le siège du concessionnaire. Déplorable

❌ Expérience déplorable avec Kia ! ❌

Nous avons souscrit un contrat de LOA en 2022 chez KIA CHARLEVILLE, incluant un contrat d’entretien facturé 1 400 €. Résultat ? L’argent a été encaissé, mais aucun contrat n’a été activé. Nous avons contacté la concession ainsi que KIA FINANCE, mais à ce jour, aucune réponse.

Ce n’est pas tout : nous avons constaté plusieurs pratiques douteuses et un traitement plus que discutable de notre dossier. Face à ces méthodes inacceptables, nous avons saisi UFC-Que Choisir et la DGCCRF.

Une gestion inadmissible, à fuir absolument !