Kiafinance Recenzje 

Would give less than a 1 if possible. Not only do they not allow principal payments, they sent an overage payment after my total loss back to my insurance company after telling me 3 times it would be sent to me as it should have been. I loved my kia but WILL NEVER FINANCE THROUGH KIA FINANCE AGAIN.

Après 3 voitures en leasing tout ce passer bien et a la 4 ieme on nous refuse le LOA alors que la situation a pas changer !! On nous demande même des papiers qui n existent pas ptdr !!! A fuire absolument pour nous on part ailleurs

Katastrophaler Kundenservice – komplette Ignoranz

Ich habe mein Leasing fristgerecht verlängert und von Kia Finance kam: nichts. Keine Antwort, keine Bestätigung, kein Rückruf. Einfach totales Schweigen.

So ein Maß an Unprofessionalität ist schlicht inakzeptabel. Man hält sich an Fristen, erfüllt seine Pflichten – und wird vom Kundenservice komplett ignoriert. Das sorgt nicht nur für Ärger, sondern auch für unnötige Unsicherheit.

Wer hier einen Vertrag abschließt, sollte wissen: Sobald man etwas braucht, ist niemand erreichbar. Absolut enttäuschend, unseriös und kundenfeindlich. Nie wieder.

Kia Finance is the worst company ever…I have been trying to resolve a problem about my auto loan for over a month now..I keep getting told that I will get a call back from their corporate office and never got a call back..This very frustrating, They will call you and email you about a payment that’s due but when your trying to reach out to the customer service department for other questions I keep getting the run around..I don’t recommend anyone to go through KiaFinance very unprofessional and you can’t get anything resolved…

This is probably one of worse companies to work with. the customer service people do not understand English and they keep reading from a scrip over and over again. Every time I call, I have to go to the supervisor in order to resolve my issues. This keeps happening over and over again. You guys operate in America, at least put people on a customer service that can speak the language.

Selbst ein Stern sind noch zwei zuviel!! Vier Wochen nicht auf Fragen bezüglich der Leasing-Rückgabe reagieren; dann ein Brief mit Verweis auf eine Seite, wo man dann erfährt, welche Kosten noch entstehen. Rückgabe soll auf Sommerreifen sein - so wie gekauft. Und dafür dann noch extra zahlen? Einfach unterirdisch!! Unverschämt! Das Auto selbst war in Ordnung, keine Probleme. Aber dieses Verhalten von KIA-Finance führt zur absoluten Abwertung! Nie wieder KIA oder Hyundai!!

I called to get the note, "Lean letter hard copy" The finance department stated it would be up to 10 days. Then I was told to get a FedEx account expedite the process. I had to pay for the FedEx number. They will not send something expeditially to their customers. As I was past from one person to another. Found it was not going to help, and customer service representative tried to educate me on a notary, assuming I didn't know what a nortary is or does very poor service by Kia. 4 phone calls later, nothing accomplished other than their system, and their care of customers is poor.

Expérience déplorable.

Pour commencer, lors de la livraison du véhicule, il nous en a été livré un sans les options souscrites. Nous avons donc attendu 2 semaines de plus pour avoir le véhicule correspondant, mais cette fois : pas de la bonne couleur. Bon, passons, nous aurons une voiture verte plutôt que grise, c'est pas la fin du monde.

3 ans se passent, entre temps nous entretenons le véhicule correctement, pas d'accroc majeur.

Puis vient la restitution, je reçois une notice explicative avec "ce qui passe" et "ce qui ne passe pas". Ok, je vérifie, j'ai bien 3 accrocs de carrosserie qui nécessitent une intervention (rayure pare choc, rayure jante et tout petit impact type gravier sur une portière). Ok, soit. Je rendrai la voiture comme ça et je serai facturé.

Le jour de la restitution : la dame au garage affolée et désespérée qui voit des accrocs partout. " A mais mon bon monsieur vous allez en avoir pour cher là". Heureusement, je connais un carrossier patati patata... Et si vous passez par KIALEASE ce sera facturé le triple.

Alors que faire ?
- Accepter et avoir la sensation de se faire [censored] tout de suite.
- Refuser et risquer de se faire triple [censored] plus tard ?

Mon coeur balance.

Bref, nous avons opté pour la première solution. 8 pièces de la voiture ont été entièrement refaites.

Le délais de restitution est passé, nous avons du payer un mois de plus.

Et aujourd'hui, alors que le véhicule est restitué depuis 2 semaines une nouvelle mensualité vient d'être prélevée.

Une main devant, une main derrière.

C'est dommage, la KIA eNIRO était sympa, mais en tant que professionnel et habitué des leasings, c'est bien la première fois que suis dégouté par le comportement de tous les interlocuteurs que j'ai pu avoir.

Fuyez.

I normally don't write reviews but if there was an option to rate this company no star I would.
My car was hit Oct 16th and I sent them a check to be endorsed not only did they lose some of my documents but they have now had the check past the 90 mark. I still do not have my vehicle and currently still getting the runarounds. At this point I would like to return the vehicle to the dealership because of how unorganized they are .

Une honte, plusieurs véhicules loués chez eux par ma société et à la restitution du dernier un ev9, ils sont incapables de me prouver que j’ai endommagé un véhicule qui a été trimbalé après restitution à droite et à gauche (j’ai les preuves de mouvements et recharges sur l’application kia) et me facturent plus de 800€ de frais de réparation, sans aucune photo de preuve (évidemment j’ai rendu le véhicule nickel) et je dois le payer !!!!
Fuyez et passez par d’autres services de LLD pro vraiment !!!
En tout cas plus jamais pour moi !

I had a dealership outright forge a signature on my paperwork. When I called Kia Finance and Kia Consumer Affairs, they did nothing, literally, well, other than tell me I should talk to the dealership myself. They do not care about dealerships with their name on them being 100% crooks.

After only 1.5 years with Kia, we went back to Ford. After a manufacturers defect left us without a car for over a week, we were left to pay out of pocket for a rental. The van was a brand new, top of the line Carnival we paid almost 60K for and, despite asking, there was no offer to give us a discounted rate, a car off the lot or cover the rental. While I understand this is Kia’s “rule”, good customer service says you provide folks with something as a “good faith” gesture. In addition to this, the explanation we got for what caused the problem was a load of bull. We were told our battery kept dying because we would walk by the van with our key fob and it caused the lights to come or it could also be caused by keeping our key fob at the front door. In what world does that make ANY sense?!? Our issue was a known problem with Kia and, yet, they have no desire to fix it or investigate further.

We finally traded in the van for a Ford Bronco Sport, received a top notch warranty package and guarantee of a car to cover should the Bronco have to come in for any manufacturer defects. We also received a top notch interest rate.

The frustrating part in all of this? Kia doesn’t accept anything but physical cheques so Ford had to MAIL them the cheque like we are in the 1990s again. So, ahead of the holidays and during a time when Canada Post is at its least reliable, Ford sent them a cheque. I have received two calls saying we are past due on our payments for the van and despite explaining we no longer own the van, they refuse to call Ford Finance saying they don’t deal with third-parties. How hard is it to look up a phone number and call?

This is the exact reason we left. I should have gone with my gut when we walked into the Kia dealership and everything felt performative. I will never, ever buy a Kia again because, while the van was AMAZING, the service left everything to be desired.

Während der 4-jährigen Leasinglaufzeit meines Kia EV6 kam es zu zahlreichen technischen Problemen. Das Fahrzeug stand mehrfach über Wochen beim Händler, was mit erheblichen Einschränkungen verbunden war. Kulanz oder ein ernsthaftes Entgegenkommen habe ich nicht erlebt.
Die Leasingrückgabe selbst war besonders problematisch:
Das Fahrzeug stand insgesamt rund 6 Wochen beim Händler, nur um die Rückgabe überhaupt abzuwickeln. In dieser Zeit wurde das Auto nicht einmal abgemeldet, sodass ich weiterhin die Verantwortung tragen musste – ein aus meiner Sicht inakzeptabler Zustand.
Bei der finalen Abrechnung wurden dann kleinste Kratzer als Schäden berechnet, obwohl es sich um normale Gebrauchsspuren nach vier Jahren handelt. Gespräche darüber wurden abgelehnt, das Autohaus verwies ausschließlich auf den Leasinggeber.
Zusätzlich wurde mir sogar Bremsverschleiß in Rechnung gestellt, obwohl es sich eindeutig um regulären, nutzungsbedingten Verschleiß handelt – insbesondere bei einem Elektrofahrzeug.
In Summe entsteht der Eindruck, dass hier Service, Transparenz und Fairness keine Rolle spielen, insbesondere bei Leasingrückläufern.
Ich kann dieses Autohaus sowie das Leasingmodell nicht empfehlen.

Les plus gros arnaqueurs qui existent, ne louez jamais, jamais , jamais un véhicule par kialease. Après 4 ans de location, j ai restitué mon vehicule après avoir fait des travaux. Le PV de restitution etait vierge. La voiture a mis 3 semaines a leur parvenir, ils ont facturé 600€ de travaux sans explications, et comme la concession a perdu la carte grise, ils continuent de me prélever la mensualité ! Des voleurs et on n a aucune façon de se défendre ! A bannir absolument !

I bought my car on the first week November payment was made of $8,000.00 from my savings. I had gotten hit and my car was totaled so I bought the new one. They claimed the money never came i told them I sent it the payment was only t I be 468.00 she insisted on putting it through again my bank called me saying I had till ten yo get them the money so my brother rushed it up there and I was charged $30.00. Then in December I paid $5,000.00 on the 8th then on the 10th I received an email telling me I owed them an $8,000.0) payment by the 10th I called them telling them what my payment was set up as and I paid the $5,000.00 they said i was a lier and took the payment for $8,000.00 I only owed for payoff $7,200.00 they have the car paid off but on the 14th they sent notice to the credit bureau that I owe $12,169.00 and they refused to correct the mistake. I am going to have higher insurance for having outstanding loan. Plus I am under the care of seven specialists to stay alive I do not want this stress.

DO NOT FINANCE THROUGH KIA FINANCE AMERICA
Timeline of trying to make a payment:

No autopay for 6 months unless you mail a physical check. Dealership never mentioned this or offered to set it up.
First payment "failed" despite correct info and funds in account. Bank shows no attempted debit. Got charged a late fee anyway. Rep had no explanation.
Website date picker is broken. Grayed out, can't select dates, can't type values. Looks like Flash-era software.
Tried to set up autopay today. Clicked Continue. Page scrolls to top. No error message. Nothing. Disabled ad blocker to troubleshoot - 9 trackers loaded instantly. Site can't process payments but CAN surveil you.
Called them. Robot repeats "Say yes when you get the text" three times before revealing other options. Does not detect screaming.
Finally routed to a third-party payment processor with its own privacy policy I had to agree to just to pay my facking bill.
Paying with a human on the phone? That costs extra too.

Meanwhile, my dealership (Garden Grove Kia) pushed hard for a perfect score on Kia's internal survey in exchange for a free tank of gas - before I'd experienced any of this. Those internal metrics are worthless. The system is designed to capture good ratings before reality hits.
Finance through a credit union. Finance through your bank. Finance through literally anyone else. The car might be fine. Kia Finance will make you pay for it in more ways than one.

Versicherung verdoppelt sich kurz nach Leasingstart einfach auf das doppelte - mit nur einem Monat Kündigungsfrist, weniger als man als Kunde bekommt. 140€ für 1000€ Selbstbeteiligung ist einfach nur unverschämt und eine dreiste einseitige Änderung. Das wars in Zukunft mit Kia für uns, auch wenn wir mit dem Auto nur gute Erfahrung gemacht haben.

Kia customer care is so incompetent!! I called numerous times regarding my cancelled extended warranty refund to be told that it was going to be issued to me to only find out after months of chasing it down between the Kia dealer and Kia finance to find out it will not be a refund!! I went by what they told me and now I'm out money their customer service reps said was coming to me.... during the holidays!! So dissatisfied with them!! DON'T BELIEVE THE CUSTOMER CARE REPS....THEY DON'T KNOW WHAT THEY'RE TALKING ABOUT!!!

I don’t like this company. This company has not been honest with me. They double charge me and say that my payment is due after it’s already been paid and I can provide a confirmation number. Kia Finance continues to double charge me and I don’t feel comfortable at all with this company

Purchased a new 2024 KIA Telluride with the GAP addendum that was financed by Kia Finance America.
Disposed of the vehicle in May 2025 and requested a refund of the balance of the GAP. After over 45 days contacted the lender via telephone and was informed that a check had been sent out in July 2025. Contacted them again in early August 2025 and was told they needed to "investigate the issue" and a new check would be sent out within 15 days. No check received by October 2025. Again, same answer and waiting period on repeated contact. It is now mid-November 2025 for a transaction finalized in May-June. Still no check received and again the same excuse. Apparently they seem to think we are just going to give up and they will just keep the money! Not a very trustworthy enterprise!