KevinmurphystoreUK Recenzje 

Har prøvd serien KM angelwash serien og den virker uttynnet , håret skummer ikke før hatt i shampoo 3 ganger og lukten er ikke god. Synes også håret blir rart etterpå, føles litt sånn fett. Anbefaler ikke og i tillegg er det dyre produkter.

Ordered mini shampoo and conditioner for next business day delivery. It’s now a week later and I am still waiting. Frustratingly Kevin Murphy seem to have no idea where the products are, whilst Yodel says they are still with the sender!
Save your money and energy and shop somewhere else!

I really like Kevin Murphy products but unfortunately their customer service is terrible. Their products are pricey and they refuse to give a refund or credit if you are unhappy with a product that you try. When you email them about a problem or a question about a product their answer is vague and really doesn’t answer your question or address the problem at all. You would think a company with good products would make an effort to have a decent customer service department. Evidently they just don’t care.

Quick delivery, very happy with shopping experience!

Products uses are well described

Love Kevin Murphy products, my hair is so much healthier, I use the detox shampoo twice a week, Angel wash shampoo and conditioner any other time. I also have 2 of their styling products, brilliant.

BAD Kevin Murphy boar brush $50
Bristles feel & behave like nylon. Causes static and bristles fall out with one pass. A horrible brush. Purchased as a gift so that makes the experience worse.

I have made an order on the official website and I have not received it. I tried to contact customer service a couple of times but I still did not get any reply, more than 10 days passed by. I doubt that I will receive my order or get a refund, extremely disappointed…

Muy mal producto y junto a un mal professional fue una perdida de dinero

I would give it less than 1 star. Product was terrible for my hair. I HATE it! Tried to return products and was told that I could only return UNOPENED products. I'm not sure how you could possibly know if this was a great product for your hair if you didn't try it. Would not recommend!

I really wish I had read this before buying anything. I purchased the Blonde Angel wash shampoo and treatment, but they’ve left my hair feeling greasy and in poor condition. Despite the hefty price, they’re refusing to give me a refund.

I have been a loyal km client for years. I recently reordered my plump wash shampoo and conditioner and have been so disappointed. The conditioner has completely changed, has a disinfectant smell and the consistency is thin and different. What has made me panic is my hair has been falling out and left greasy and needing washing every day which isn’t normal. I thought it was just me but when I have reordered it’s been the same and friends who have ordered have noticed the same thing. I have emailed customer service on numerous occasions but no response. I have now completely switched from using

My girlfriend has been a loyal customer for years. They are unable to deliver their goods due to their choice of courier. I would avoid at all costs. Unless you believe in disappointment.

I placed an order for several products on November 9th, and today is November 20th, but the order still hasn’t arrived. I contacted customer support, but their response was slow. Eventually, they said there would be express delivery the next day, but nothing arrived. Terrible service and attitude towards customers.

Emailed two different emails regarding a product which was continuously out of stock. To this day I had no reply. I contacted a different supplier at a later stage who happened to browse and see it was back in stock with Kevin Murphy Store so I went and ordered. Unfortunately the product had changed and it's not the same - it was a brilliant product, now only a 'will have to do' product. For that money I'm going to look elsewhere, however it does have it's pluses - it doesn't get sticky or flake.
The lovely scent it used to have is also gone. I need to use more too than I used to.

I ordered liter bottles of shampoo and conditioner and they arrived without pumps. CS reply time is 3+ days and I’ve had to open 2 separate tickets because I still don’t have my pumps and over 2 weeks later, CS is nowhere to be found. If you’re going to retail at luxury prices, your back end support function should also be operating at a luxury brand level. Get your operations together.

Ordered on Sunday- paid extra for delivery in 2 days - now nearly 5pm on day 2 and product seems still to be dispatched- THIS is NOT OKAY!!!

I see here a lot of bad reviews with customer service...ordered few times but had no issues so cannot discuss about it.
But the products are just a treasure! Tried few different shampoos and conditioners and my hair never been as good condition as I have now. The best products so far. I'm so happy to find this company couldn't be happier.

Customer service could not care less. They are completely fine with their delivery drivers just leaving parcels outside post boxes etc. and state "it is completely out of their control" when it is raised as an issue. They sent me a yodel image which was marked as delivered and it was clear it was not in a safe place but outside of the block of flats and on a post box. Yet KM customer service states it has been delivered well. I almost had a parcel lost if I had not been able to get a friend to go and collect it as it was just left outside by the driver and KM customer service reps think its acceptable for customers to have to go out of their way to obtain a parcel when it has been wrongly delivered. I had admitted I made a mistake in putting the address in wrong, however had the delivery driver actually attempted to deliver parcel properly then it would have been refused and sent back to Kevin murphy. Then once back at Kevin Murphy they could have helped me solve this issue. Instead they suggest it is all up to me when clearly it should not be an acceptable way to deliver a parcel!!
Never ever will I buy KM again.