Perfect buy and delivery of my favourite hair products big time. No horrible nasties or irritants in them .... I just love washing my hair since I found KM and the feel good factor is 5*.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fabulous products, my hair feels thicker, I am told my hair smells gorgeous and for me my hair looks and feels amazing. Customer service is excellent, the web is easy to use and product information... Zobacz więcej
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Great products and quick delivery. Only wish the shampoos and conditioners could be purchased separately or as twin in the large size, some are but not all.
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I purchased the trio of volumising mousse, conditioner and shampoo. I have used the anti gravity spray for several years and so was hopeful that my new purchases would also become favourites. How... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Salon-quality, performance-driven hair care.
Dane kontaktowe
Unit 1A, Bulwark Industrial Estate, NP16 5QZ, Chepstow, Zjednoczone Królestwo
- help@kevinmurphystore.com
- kevinmurphystore.com
3,9
Dobra
92 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 78% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I love Kevin Murphy’s products
I love Kevin Murphy’s products. My local salon uses them.
24 stycznia 2026
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you for sharing the Kevin Murphy Love!
Quality Haircare with Superb Results!
Great quality products at reasonable prices and great customer service.
13 stycznia 2026
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the quality of the products and seeing great results. It’s also wonderful to know our customer service hit the mark, it really means a lot to us. We appreciate your support and look forward to welcoming you back again soon 💛
Plenty of choice
Plenty of choice, easy ordering and fantastic products for my hair. It now feels revived and thicker. Plumping Wash & Plumping Rinse was a great choice from my hairdresser.
27 stycznia 2026
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you for such a great review! We’re so pleased to hear you found plenty of choice and that ordering was easy. It’s fantastic to know your hair feels revived and thicker. Plumping Wash & Plumping Rinse are brilliant choices, and it’s always a win when a hairdresser recommendation delivers. Thanks for sharing your experience 🧴
Product ordered 9th January but still…
Product ordered 9th January but not still received. Apparently the delivery company could not find my address! I have not heard back from company after enquiring about it. I have had items before with no issues and normally I love their products but I am truly disappointed this time with nothing resolved yet it has been paid for
24 stycznia 2026
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Hi, thank you for taking the time to share your feedback — we’re very sorry to hear about your experience and that it’s resulted in a 1-star review.
We can see that you contacted us on 19th January and that we replied on 20th January to begin resolving this for you. We’ve since sent a follow-up email outlining the final steps required to complete this, and we’re currently awaiting your response.
As explained in our most recent message, once we hear back from you we’ll be able to finalise a resolution, including arranging either a replacement or a refund, depending on your preference. We’re keen to resolve this for you as quickly as possible, so please do check your inbox (and spam folder) and reply when convenient.
Shampoo suits my fine coloured hair and…
Shampoo suits my fine coloured hair and bottle with a press top is by far preferable to my nails.
7 stycznia 2026
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you for taking the time to leave a review! We’re really happy to hear the shampoo works well for your fine coloured hair. And we’re glad the press-top bottle has been helpful too, it’s great to know the packaging makes things easier.
Thanks again for your support, we really appreciate it.
Poor customer service
Hello - I am done trying to reach them regarding my order that I still haven’t received for about a month. I still have not received my order and it’s been a frustrating experience trying to reach you. The courier service has been an even more frustrating experience as they seemed to have lost the parcel but don’t want to take accountability for that and been asking me to bounce back between you and them to get my product. The item was a Christmas gift and it has been such a disappointment ordering with you. You have totally ruined the experience for me.
3 stycznia 2026
Opinia niezależna
Lovely range, highly recommend
Always use the Kevin Murphy Angel wash and rinse range then the Hydrate Me Masque which is leave on for a while after washing and conditioning my hair before rinsing off followed by the Young Again treatment oil on damp hair. I’ve recently had surgery on my head and wouldn’t use anything else as I know all the ingredients are natural and clean and they are the only products to tame my post menopausal dry and frizzy hair…love them ❤️
8 grudnia 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you so much for sharing your hair care routine and kind words! ❤️ We’re so glad our products are helping to nurture and tame your hair, especially after everything you’ve been through. It means a lot to hear that the natural ingredients give you confidence and care, your trust truly means the world to us. We’re sending lots of love and happy hair vibes your way! 🌿✨
Gorgeous smelling products.
What brilliant customer service, I was unable to add my accumulated discount off and free gift on line for some reason so sent an email and Liddi sorted it straight away. What a lovely friendly efficient person shame more companies aren't like this. The products smell absolutely gorgeous, after washing & drying my hair I keep smelling it as it's so lovely.
29 grudnia 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you so much for your wonderful review! 🌸 We're thrilled to hear that Liddi could sort everything out for you so quickly and make your experience a positive one. It’s lovely to know our products are bringing such joy—even lingering in that post-wash moment! Your kind words really mean a lot and will be passed on to Liddi. We can’t wait to welcome you back soon!
Best products on the market bought the…
Best products on the market bought the shampoo a conditioner for fine and limp coloured hair and it is amazing! 😻
10 grudnia 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you so much for your lovely feedback! So pleased to hear you are happy with your Wash & Rinse!
Dislike of containers
I like the product Motion lotion and some other products (I have thick curly hair) but I really dislike the containers. All of them are hard to use, feel hard and it’s impossible to get the products out completely. I really wish the design was 100 % different and more user friendly.
16 grudnia 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you for your review. We’re so glad Motion Lotion and our other products are working well for your thick, curly hair.
We’re really sorry to hear the packaging hasn’t matched that experience. It should never feel difficult to use or wasteful, and your feedback on the bottles is genuinely appreciated.
Faulty aerosols let them down
Although I do like the products, which I generally buy either direct from my hairdresser or from Selfridges, it is beyond frustrating that time and time again the aerosols are faulty (Fresh Hair and Doo Over). I’m writing this tonight as I’ve just reached for a brand new Doo Over only to find, yet again, the aerosol doesn’t work so I’ve wasted my money. Sadly, I’ll be switching to a different brand from now on.
12 grudnia 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you for sharing your feedback. We’re sorry to hear that Doo Over can hasn’t worked for you. Just to clarify, we operate the official Kevin Murphy online store in the UK, but we’re not the brand directly.
If your order was placed with us, our team would be happy to help. Please feel free to email us at help@koan.is.
Odpowiedź od KevinmurphystoreUK
Thanks so much for your feedback! We’re glad you enjoyed trying it out and found it to be great stuff. We really appreciate you giving it a go and hope it continues to work well for you.
Order did not arrive and trying to get this sorted is beyond frustrating
I haven't received my order yet and neither KM nor the courier seem in any rush to fix this!
24 listopada 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
We’re very sorry to hear that your shopping experience hasn’t been as smooth as it should be. Our customer service team has been in touch with you since 2nd December and arranged a replacement order after the original went missing. We’re pleased to confirm that your replacement was delivered yesterday. Please know we’ve worked as quickly as possible to resolve this for you, especially during the busiest time of the year, and we truly appreciate your patience.
i love the anti gravity spray
i love the anti gravity spray, you can't beat it and i wouldnt buy anything else to style my hair
2 grudnia 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you so much for sharing your feedback! We’re thrilled to hear how much you love the Anti-Gravity Spray and that it’s become your go-to styling product. Knowing it makes such a difference for you really means a lot to us. We appreciate your support and look forward to keeping your hair looking amazing!
Absolutely great
Absolutely great; superb product, great price, fast dispatch & delivery. 🌟🌟🌟🌟🌟
26 listopada 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you so much for sharing your feedback — we’re delighted to hear you’re happy with your order!
Have been using Kevin Murphy for a long…
Have been using Kevin Murphy for a long time as it suits my hair and I love the smell. Usually buy Do Over and so far have had 3 aerosols that haven’t worked and they have all been replaced. This time I went for leave in conditioner and again aerosol didn’t work. Did usual rinsing out of cap and vigorous shaking but again doesn’t spray. Customer Service was eventually helpful and refunded me. Why can’t they get it right? Such a shame.
17 listopada 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you for sharing your experience and for being such a loyal Kevin Murphy customer. We’re delighted to hear the products suit your hair and that you love the fragrance, but we’re truly sorry for the repeated issues you’ve had with aerosols. We understand how frustrating this must be, and while we’re glad our customer service team was able to help, we know it shouldn’t have come to that. Your feedback is invaluable and has been passed along to ensure improvements are made. We appreciate your patience and hope your next experience is seamless.
Gorgeous packaging containing a perfect…
Gorgeous packaging containing a perfect product
14 listopada 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you! We’re so glad you loved the packaging and the product inside.
Good products at good prices.All your…
Good products at good prices.All your products have improved the condition of my hair.Delivery always very prompt.Thank you Alison
7 listopada 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you so much, Alison! We’re delighted to hear that our products have made such a positive difference to your hair and that you’ve found both the quality and pricing to be just right. It’s wonderful to know delivery has been consistently prompt too. Your kind words mean a lot to us, and we look forward to continuing to support your haircare journey.
Good experience
Ordering was straightforward and the purchase arrived on time. I am very pleased with the products and will be purchasing again as I was able to recreate the effect achieved by my stylist.
29 października 2025
Opinia niezależna
Odpowiedź od KevinmurphystoreUK
Thank you for sharing your experience! We’re so pleased to hear that ordering was simple, delivery was prompt, and that the products helped you recreate your stylist’s results at home. That’s exactly what we aim for professional, quality results made accessible. We truly appreciate your support and look forward to being part of your routine again soon.
Odpowiedź od KevinmurphystoreUK
Thank you for sharing your feedback! We’re thrilled to hear you’re enjoying the products and that everything was just as you hoped. Your support means the world to us, and we can’t wait to welcome you back again soon.
Doświadczenie Trustpilot
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