Banner for Kavee

Kavee Recenzje 6072

Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordering process was very easy and straightforward. I made a mistake on my order and had to contact customer service who dealt with it very quickly and offered advice as I needed it . Fast delivery, a... Zobacz więcej

Oceniono na 5 z 5

Good quality products and a real understanding of what Guinea Pig owners need to give their pets the best living spaces. Delivered promptly. Very pleased with the cage liners and accessories.

Reakcja na opinię

Oceniono na 5 z 5

The Kavee products are of the highest standard. I ordered some soft bedding and accessories, as an alternative to shavings. The products are super-soft and extremely comfortable. My two guinea pigs ar... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Absolute overpriced rubbish The cage is not easy to construct or sturdy. The two pigs we have destabilise it. It is difficult to clip together the see through panes - they do not fot properly. We... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep zoologiczny
  2. Sklep z artykułami dla zwierząt

Napisane przez firmę

At Kavee, we're dedicated to creating high-quality products for guinea pigs. From expertly designed C&C cages using premium modular grids and pre-cut coroplast sheets, to soft fleece liners and practical accessories, we offer everything you need to keep your small pets happy, healthy, and comfortable.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 51% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Poor quality for price

Always seeing this company pop up and often thought it was expensive but thought the Pumpkin house was kinda cute so thought Id surprise my daughter.... its low quality for the price, will have to re stitch it.

27 października 2025
Opinia niezależna
Oceniono na 5 z 5

the best!

amazing cages! easy set up, exactly what i was looking for. fast delivery everything in perfect condition! couldnt recommend this website enough☺️☺️ my piggies are very happy! thank you kavee!

18 października 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant company

Brilliant company. I've purchased from Kavee several times and always been happy with the products and service. Today I contacted them because I had an issue with my C&C cage loft. Without hesitation, they have sent me a replacement, PLUS something to try and prevent the issue again. Quick, simple and exceeding expectations. Highly recommend for all of your guinea pig needs!

23 października 2025
Opinia niezależna
Oceniono na 1 z 5

Seen as kavee keep asking me to leave a…

Seen as kavee keep asking me to leave a “lovely” review . Absolutely do not recommend. Spent over £400 on a full setup. Ordered a lilac cage, received a white cage. Coroplast base had a huge split in it. Acrylic panels with deep scratches. Fleece liner not even stitched properly and upon opening it’s got fluff hanging out . Yes kavee have replaced it all, but that’s not good enough, I am an awaiting a response on the faulty liner , and I will not purchase anything ever again from this company. I believed I was buying from the best for my piggies , oh I was so wrong

21 października 2025
Opinia niezależna
Oceniono na 2 z 5

Horrendous given up building it very confusing video

Horrendous ! the videos starts off easy but you can’t see how to put the connectors on on the inside ,using a black cage in video makes it hard to see which way up they go …so confusing i can’t see which way so Ive given up it’s not built will prob sell on never been as stressed 😭😭

20 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great c and c cage

I had a very positive experience using Kavee for a new c and c cage with various other accessories. The communication was good, everything came well packaged and was all complete. I used cable ties as well as connectors for my own piece of mind but overall absolutely love the new cage! Would order from them again as their products are great.

2 października 2025
Opinia niezależna
Oceniono na 5 z 5

Richard was INCREIBLE

Richard was INCREIBLE! I wanted to expand our cage and needed to replace pieces of the ramp that my younger pigs have chewed. He put together a custom order for me, adjusted the shipping address and added an item I realized I had not included! He also introduced me to nibble guards and threw some in free of charge! I had a GREAT experience! My package already shipped!

19 września 2025
Opinia niezależna
Oceniono na 2 z 5

Delivery was fine, cage not so..

Delivery was fine, it was delayed slightly but came within a week.
It was so difficult to put together. Especially if you buy the acrylic edition, which ended up slicing my hands open when trying to put together as the acrylic is sharp and the clips are so fiddly.
Now it is finally together, it’s flimsy. The acrylic has big gaps in it, which could cut a Guinea pigs nose if they pushed their nose down into it. Bits keep slightly popping out of the connectors so have to be checking the cage over everyday (Guinea pigs aren’t even in yet!).

12 września 2025
Opinia niezależna
Oceniono na 5 z 5

Considerate and quick customer service

I contacted customer services to enquire whether I could buy one sheet of coroplast so that I could reduce the size of my cage (following the passing of one of my pigs). I received a response from Richard within a few hours, even though it was a Sunday, then the following day I received a quote and the order was placed. Really quick and thoughtful correspondence with Richard.

7 września 2025
Opinia niezależna
Oceniono na 2 z 5

Cage flop

I was really excited to purchase a large 6×2 cage, only to be very disappointed. The grid cage is not sturdy & keeps coming apart. I'm really disappointed considering how much it cost & it's nothing I've done wrong. I would of probably been better off ordering off amazon for half the price 🙄 I'm only giving 2 stars & the 2 is only because of the updates I got waiting for the cage. I don't want to sell it on for someone else to be disappointed. I was going to order extra grids & accessories, but seeing how unsteady the thing is I definitely won't be. At least I can warn family & friends not to purchase from here now

27 sierpnia 2025
Opinia niezależna
Logo Kavee

Odpowiedź od Kavee

Hi Louisa,

Thank you for your honest feedback. We're truly sorry to hear that your cage hasn't met your expectations.

Please be assured that the cage is designed to hold together securely when assembled correctly. We'd really appreciate the chance to look into the issue you're experiencing further. If you could kindly contact us at help@kavee.com with some pictures highlighting the areas where the cage is coming apart, our team will investigate this promptly and work with you to find a solution.

We value your satisfaction and hope to resolve this so you feel confident in your purchase.

Kind regards,
Kavee Team

Oceniono na 1 z 5

Not impressed

I placed an order at 08:44 hrs Monday 18th, after not receiving any details of delivery i contacted them, i was told it was going to be sent by the end of Wednesday.
After checking Wednesday night and Thursday morning Evri had not received the items.
They dont meet the delivery times given, poor communication on order/delivery status.

The discount codes they bombard me in emails are a complete con, the new customer code and any other codes you have to spend a minimum of £75, many of the items likes hides are very over priced too.

Dont bother there seems to be far cheaper and better companies, sadly i used Kavee off a youtube video recommendation.

21 sierpnia 2025
Opinia niezależna
Logo Kavee

Odpowiedź od Kavee

Hi Leigh,

Thank you for taking the time to share your feedback with us.

We're truly sorry to hear that your experience didn't meet your expectations, and please know that your comments are taken seriously.

In regard to your delivery, we do our best to clearly communicate an estimated timeframe of 2-4 working days from the time an order is placed. Your order was placed on Monday and dispatched on Wednesday, which allowed for two more working days for delivery. While we aim for all orders to arrive within this window, there can occasionally be delays once parcels are in the hands of the courier, and we truly appreciate your patience in such cases.

As for the discount code, we understand your frustration. We always include any terms, such as minimum spend requirements, at the time of the promotion, and we're constantly working to make things clearer and easier for our customers. We're also happy to share that we now offer free shipping on all orders, no matter the order value, which is something many of our customers have been asking for.

If you have any further questions or need assistance, our team is always here to help at help@kavee.com

We hope to provide a smoother experience for you in the future.

Kind regards,
Team Kavee

Oceniono na 5 z 5

Amazing customer service

I accidentally ordered two cages instead of one on Saturday and emailed Kavee straight away, expecting it to be a bit of a hassle to sort out. But nope, the very next day I received an email confirming my refund, no fuss, no messing about! On top of that, my cage was delivered super fast too. I’m honestly so impressed with Kavee — brilliant products and absolutely outstanding customer service! 🫶🏻

17 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service!

I contacted Kavee about getting a cover/lid for my cage. I just adopted a cat and now need to add a lid d for my piggies protection. My request was answered in 24 hours and an invoice for the pieces needed was prepared for me and set by email. Amazing customer service! All I had to do was approve the invoice.

12 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great customer service

I emailed to ask for support with a cage I had designed and the best way to make it work. Someone got back to me really quickly and my order was sorted that day. Great customer service! Thank you!

11 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Honestly not worth the money I spent…

Honestly not worth the money I spent over £300 the cage itself is flimsy chipped paint stuff don’t fit properly the plastic box that goes inside is cheap looking probably biggest waste of money I spent could of got same quality from temu for 20 quid

8 sierpnia 2025
Opinia niezależna
Logo Kavee

Odpowiedź od Kavee

Hi Brett,

Thank you for sharing your feedback. We're really sorry to hear that your experience hasn't met your expectations.

We always aim to provide high-quality products that offer real value, so it's disappointing to hear you were left feeling this way. Please know that this isn't the standard we strive for, and we'd really appreciate the opportunity to look into what went wrong with your order.

If you could reach out to us at help@kavee.com, our team would be more than happy to investigate this further and see how we can make things right.

We truly value your feedback and hope we'll have the chance to turn your experience around.

Kind regards,
Team Kavee

Oceniono na 3 z 5

Great cage, poor paint job

Great cage with easy setup and I like the instruction video format but was disappointed with the quality of the painting on the white metal grids as almost all of them had a poor paint job/chipped/damaged paint which is a shame for how much it costed.
The boys love it though which is good and I highly suggest nibble guards too as they enjoy chewing on the edges!

1 sierpnia 2025
Opinia niezależna
Logo Kavee

Odpowiedź od Kavee

Hi Jay,

Thank you so much for your review. We're really glad to hear the setup was smooth and that your boys are enjoying their new cage! It's great to know the video instructions were helpful and that the nibble guards are proving useful too.

That said, we're truly sorry to hear about the paint quality on the metal grids and we'd really appreciate the chance to look into this for you. If you haven't already, please feel free to reach out to us at help@kavee.com with a few details and photos of the issue, and our team will be happy to assist you further.

Kind regards,
Team Kavee

Oceniono na 2 z 5

Déçue....

J'avais commandé chez eux en 2020 et 2021. J'étais assez contente la cage est toujours intact 5 ans plus tard. Les produits étaient expédiés de la Belgique/France à l'époque. J'ai voulu recommander cette année on paye 25€ de frais de livraison OK. Je reçoit le mail de DPD je dois payer 68€ de frais de douane (stipuler dans les conditions général du site entre 25-35% de frais du prix d'achat). C'est déjà pas bon marché. Il devrait prévoir le coup dans leur frais sur leur site qu'on ai pas à repayer ou alors réduire le prix de leur article ... Après utilisation des tapis ils sont certes beau mais ça vaut pas le coup vu la provenance. Le modèle dalmatien au bout de 24h ca sentait déjà très fort l'urine avec pleins de tache partout alors que je n'ai pas ça avec les autres.

30 lipca 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej