Kaboodle Ticketing  Recenzje 

Total scam. I booked accommodation for a festival 10 months in advance. When i realized i made a mistake because of their misleiding information there was no way to get a cancellation, even not after a long talk (e-mail conversation with proof) with one of their employees Eric. I am not sure that this is even EU Law whilst the accommodation was in EU... also they removed my bad review here because i didnt react fast enough to the email of trustpilot??? No wonder all the fake reviews on this website give kaboodle a good rating. DO NOT TRUST or ever buy from Kaboodle, also do not trust trustpilot apparently (I found out because of this situation, it is very unfortunate). They just want money from companies in exchange for good ratings. Very sad we cannot trust anything on the internet anymore, not even google or trustpilot reviews... this review will also be deleted because the people speaking the truth are silenced (better than burning on the stable but still..). Therefore I made screenshots and will distribute it all over the internet. Trust me, just go elsewhere (also for your reviews).

We purchased tickets for event in London for the 27th of June, tickets are not available to download immediately so we waited for email that never arrived. We had loads of things to do and simply forgotten about the date and realised after a fact that we didn’t go so didn’t even have a chance to complain that tickets were never actually sent to us. If platforms sell tickets early those should be made available immediately. Will never use this platform ever again.

Quick response and very helpful

We have been trying to sort out selling/name changing our skylark accommodation's at Boomtown since the start of July. The miscommunication, lack of clarity on the process & slow responses(taking weeks) from customer services have been unbelievable. We’ve been told that we will get phone calls & email responses and haven’t, told we will get sent payment links and haven’t. We are now at the stage of threatening legal action to reclaim our accommodation costs & our time spent trying to deal with it so that we don’t end up further out of pocket because of their incompetence. We have recorded conversations and an email trail with all the evidence we need and will be taking this further if Kaboodle don’t resolve this today. I am really surprised that Boomtown want to associate themselves with this business to be honest.

Really good, they help me out! :)

Aneta responds quickly and is so helpful

Her customer service goes above and beyond.

Thank you so much.

Had an issue with changing some information on my ticket and Aneta sorted it out quickly and professionally

Really helpful with helping to sort my error. Can’t remember the woman’s name but she was a dollface !

Fast reply and sorted all my issues.

Jaz and the entire Kaboodle team have been absolutely fantastic. They went above and beyond to help with our request to camp near our friends and seamlessly updated our reservation to accommodate additional people. Every step was handled with genuine care, attention to detail, and excellent communication, making what could have been a stressful process incredibly easy. A huge thank you for making it happen!

Great service from Jasmin on a phone call, and then she followed up with an email with my answer. Very friendly and great service!
Would recommend!!

Bought an early parking pass for boomtown and tried to move it over to Orchid parking and have been told I need to pay extra because it's in a later tier, when I have already paid for the pass. £16 extra to change the patch of grass I park on. Already spent over £2000 on tickets, wristbands and eco-bonds I will never use. Terrible customer service.

Took 7 days to get a reply with no solutions provided to a ticket holder who had emergency surgery and temporarily disabled (sticking to the stipulated ticketing rules)

dreadfull service. booked a ticket with accomodation and accidentally booked a live in vehicle pass as well. asked to canel a month in advance and was told no refund and were absolutley no help. poor customer service response and show a lack of knowledge of the service they are providing.

Aneta and Georgia sorted out a change of reg plate and change of name super efficiently and were very kind and helpful. I genuinely have never made requests to a company and have had them resolved as smoothly and quickly as these ladies have helped me out.

Jasmin was absolutely amazing! I can’t thank her enough for sorting out all my ticket issues. She made everything so easy and took away all the stress. Nothing was too much trouble, and she was so kind and helpful the whole way through. She really deserves to be recognised for the great job she does. Thank you again, Jasmin!

I called up yesterday as my lost village tickets disappeared from my account and Jasmin from the team was really kind and efficient making sure that my tickets had been reinstated. The customer service that Jasmin brings is out of this world, thank you Jasmin!

Following the sudden death of my husband, I knew I wouldn’t be able to use the tickets we had bought for We Out Here festival. Eric, from Kaboodle, took complete charge of everything to do with the resale of the tickets & re-embursment. Eric was very kind & reassuring in all his communications.

Top customer service in a difficult time. I understand my request was complicated to for fill but, the service I received was amazing! Very helpful indeed and went above and beyond to help me resolve my issue. All of this was very much appreciated.

I paid 90% of two prepitched tickets for lost village and missed the last payment for them to cancell the entire order of £900 and take away my tickets WITHOUT refund.