Kaboodle Ticketing  Recenzje 

Fisher at Silverworks.

the experience was disappointing, particularly given the premium we paid for VIP tickets.

After a 15-minute walk from the station to the venue, we were told that the VIP entrance was actually another 10-minute walk away. When we arrived there, we were then left waiting for around 45 minutes in the heat because staff insisted we were at the wrong entrance, explaining it was only for VIP table guests rather than VIP ticket holders. The communication between staff was poor, and the whole arrival process was disorganised and frustrating. Not 1 sign anywhere.

There were still queues for drinks and toilets, and the VIP toilets were a single row of slightly better portable toilets next to the standard ones.

The performance felt underwhelming.
Don’t waist your time or money on Silverworks or VIP.

Update:

For those of you who read the response from Kaboodle and feel sceptical about my review. Feel free to read the Google review left on the venue site. All screenshots are available all have dates and time so you can judge for yourself regarding the ghosting allegations, timelines etc.

You'll also see from other reviews kn Trust Pilot that I'm not the only one who didn't receive a refund and had to deal with what passes as their version of 'customer services'. I genuinely hope they refund us for our tickets, food and drinks. Wish us luck!

Original:
I thought I was the only one but looks like they have treated many customers quite badly and unethically. I am one of the many customers who had an event cancelled on 24th June and no sign of ever getting my money back.

Under section 75 they have to refund us if they cancel an event.

They ghosted me initially, then finally contacted me to tell me they will refund me IF I delete my Google review.

Customer service is diabolical the person replying to me should be fired but I have a bad feeling he is probably the owner of the company.

Avoid Kaboodle. It's just not worth the stress when London is full of professional event organisers.

Also, please don't be intimidated by them. It's your hard earned money and you have the right to a full refund.

Luke helped me with an issue I had with my ticket and I couldn't be happier with how quick the issue was resolved so thanks a million times!

Jaz helped very quickly with a mildly complex ticketing issue. All solved!

Had to contact regarding a booking. They replied very quickly and sorted the issue without any fuss.
Very friendly and helpful.

Fay is excellent.

Made everything clear as day and was able to help switch over a Boomtown package really quickly.

Phone support is amazing.

I called customer service. Fay responded. She was brilliant. Understood my issue, tried to resolve through email communications. Was unsuccessful so fwd it to relevant team. Then gave me a call back explaining the issue and letting me know that she’d taken relevant action. All resolved in a matter of hours. Thank you Fay I hope this review gets noticed and you are rewarded appropriately.

I am trying to get a refund on items that I didn't even receive. I am now on my 6th email. Still haven't got a refund or even close to it.
Disgusting and honestly I would avoid this company.
Taken my money for nothing. Such a shame as it should have been a good night.. all now been blighted. But they don't care. Haven't shown any signs of apologies. One lined emails, basically telling me to go away. Might as well have been written by the worst ai robot.

All good... Happy days

Eric has been extremely helpful with me! I've been going back and forth on whether or not to upgrade my tickets and they were so patient with me and responsive. Thank you again! Really appreciate it!!! :) you made my purchase very smoothly.

Outstanding customer service from start to finish. My booking was cancelled unexpectedly, but the team went above and beyond to get it reinstated. They kept me updated throughout the process, were professional, patient, and genuinely cared about resolving the issue. Thanks to their hard work, my booking was successfully reinstated. I really appreciate the time and effort they put in and couldn’t be more grateful. Excellent service – thank you! ⭐⭐⭐⭐⭐

Ignored the bug with the website/ software that prevented ticket being sent. Then was extremely unhelpful in assisting me.

Unfortunately I’m having issues with ticketing. I have received a QR code for 1 ticket however I’ve purchased 3 for an event that is tomorrow.
I have sent multiple emails but not received any communication in return.

Had an issue with my ticket and called customer service to raise a query. Jaz was very helpful and resolved the issue in quick time.

My partner bought tickets for Tokyo Nights on 24/06 and the event was cancelled with four hours’ notice. We cannot make other dates as the same category of ticket is sold out. Despite emailing multiple times, this company continue to ghost us with a request for a refund. Kaboodle and Tokyo Nights are money-grabbing scammers who love to ignore their customers.

The booking was simple, the payment plan intuitive and really useful in spreading the cost of the festival. I contact Kaboodle following my booking to upgrade my ticket to include the camping option. The customer service agent, Jaz, was excellent, explained everything clearly and upgraded the ticket as requested. The whole experience has been very good.

Great customer service, answer e-mails quickly. Would recommend! Thank you Jasmin!

Thank you so much to jaz who was able to support with a ticket query . He was able to resolve my issue promptly and my whole experience was seamless. Thanks again jaz

Very poor communication and processing of a refund and still outstanding.. we turned up at Tokyo nights event on 24/6/26 to find it had been cancelled . I have been in communication mast days since and still await clarification on process or progress to get my refund.. it is I’ve £766! Such a shame as my experience of purchasing and upgrading tickets ( for the then cancelled was very efficient) still waiting any update on my refund!!

Absolutely disgraceful service supplied by kaboodle, my code to book my bus to boomtown did not work and after receiving one email asking for more information I did not hear back from them for 11 days. Therefore I am now unable to book the bus I would like and am going to be assigned to a bus of their choosing. Shocking service