Kaboodle Ticketing  Recenzje 

Problems resolved👍
A couple of times I had issues trying to access my Kaboodle account to add extras for Woodshrop and Avonstock. On each occasion the matter was easily resolved within a few days. Thanks to Emily and Roisin

I went through mental turmoil after finding out my campervan ticket was not mentioned in the group of tickets and passes I thought I had paid for regarding the next Boomtown 2027. Happy to say Georgia from Kaboodle sent me a reply informing me of my successful purchase! Woo Hoo!

Huge shout out to Luke and Emily that went above and beyond to help me get my tickets for Purple Disco Machine !!! Absolute legends !!! THANKYOU XX

I resold my ticket through the the resale I am extremely disappointed with the service I have received from Boomtown regarding my ticket resale.
I resold my ticket through Boomtown’s official resale service on 8 July 2026 and received confirmation that the ticket had successfully sold. The confirmation email clearly stated that I should receive my refund within 3–5 working days.
It has now been several weeks and I am still waiting for my refund. I have also sent multiple emails to Boomtown regarding this issue and have received no helpful response or resolution.
I find this level of customer service unacceptable. I followed the correct resale process, my ticket was confirmed as sold, and I was given a clear timeframe for receiving my money. That timeframe has passed by a significant amount, yet nobody has taken responsibility for resolving the issue or even properly responding to my emails.
I am requesting that my refund be processed immediately and that I receive a clear explanation as to why it has been delayed.
If this matter is not resolved promptly, I will have no choice but to escalate my complaint further and share my experience publicly.
I would appreciate a response confirming exactly when I can expect to receive my refund.
Very disappointed with Boomtown’s customer service and the way this issue has been handled.

After having an issue with my tickets, Eric was able to rectify the issue super speedily! Very appreciative, especially as it’s so hard to get through to someone when using other providers!!

Re boomtown kaboodle

I had an overall first visit, one day experience at Boomtown. The rest was a nightmare of nightmares from security. I want to acknowledge that some staff were genuinely helpful and professional, but others behaved in an unnecessarily hostile and heavy handed manner, and I'm leaving this review to raise serious concerns and formally request a refund.
On leaving, I asked to collect a confiscated multi-tool (containing a small blade) purely to take home, not to bring back into the venue. I remained polite throughout, thanked staff, and have video/audio evidence, including a staff member describing me as cooperative. When I asked to use the toilet, a staff member wedged the door and later wrongly claimed I'd been on my phone. I asked him to stop staring at me, as I felt this invaded my privacy.
I recorded these interactions throughout, which I'm legally entitled to do in public spaces in the UK, despite staff wrongly telling me otherwise. Friends attending by campervan reported no search at all, despite carrying longer knives, raising real concerns about inconsistent enforcement.
Later, returning to the car park (up to a two hour walk each way), I faced a full baggage search with no water provided anywhere on route, in 29°C heat. I'm 61 and have sciatica, which I mentioned but which didn't seem to be taken into account.
Security also repeatedly failed to locate my tent despite being told its location, near Tribe of Frogs, sixteen times and being shown via zoom camera. I was driven around for two hours and dropped in total darkness at 10:30pm, then left to find my own vehicle, taking a further two hours.
I'm requesting a full refund of £1,150, covering both my ticket and my son's, who didn't attend at all, and I've had no response to my earlier refund request. I retain full video and aaudioevidence of the above (staff faces will be blurred).

I require my refund please and please make this as soon as possible.

Your sincerely a very disappointed customer to put it mildlya

Very helpful after I made some errors
The guys name is Luke

Was really swift replies and Jasmin was able to assist with my enquiry swiftly and effectively!! Thank you so much for your help!

Jaz was extremely helpful and responded swiftly!

Jaz was so incredibly helpful. I'm really grateful for her time and patience after I had a ticketing problem which was causing me a lot of stress. She was friendly and sorted everything out quickly ..... amazing customer service. Thanks Jaz :-)

Thankyou jazz, for your prompt reply and help in resolving my query, excellent customer service! Many thanks jazz!

I booked the wrong parking pass for lost village. Kaboodle swapped it to the right one for me very promptly with no hassle. Fantastic customer service from Emily.

shuttle bus booking for we out here was completely broken. only worked when using link from the festivals own website, not through Kaboodle account. Customer support didn't help with this had to work it out myself

Luke Was quick in refunding my boomtown tickets once asked

Very helpful and resolved all my queries and problems 😊

Jaz was super responsive to my request and provided a very quick turnaround and resolution - great service and much appreciated

Eric has been extremely polite, patient and helpful throughout my many emails and queries.

Jasmin dealt with my query quickly and efficiently. I was very pleased with the prompt and professional service I received.

The booking experience so far has been great but my payment plan has 1p remaining with a DD date for today, there is sufficient funds in my account and I can’t see an attempt of this has been made. I received an email this morning to let me know it had failed and a reattempt would be taken tomorrow and then received once immediate after to state they’d already tried three times and it’s now been cancelled. The customer service details aren’t on the email and when I’ve tried to call a number found online, the lines are closed for the weekend. I’m now worried my ticket is going to be cancelled as final payment is due by tomorrow. Please can someone help urgently

I WANT TO ADD ANOTHER CHILD TICKET TO MY ALREADY PAID IN FULL ORDER OF 3 ADULTS AND 1 CHILD BUT I AM UNABLE TO AS I HAVE NOT ORDERED AN ADULT NEW ADULT TICKET. A FLAW WITH THE MANAGE BOOKING SYSTEM AND UNABLE TO CONTACT ANYONE WHICH IS FRUSTRATING. EMAILED 2 WEEKS AGO WITH A PROMISE OF RESPONSE AND STILL NOTHING.