Was extremely saddened to hear the news that the Discovery Festival Plymouth 2026 had been postponed until 2027. Sadly, due to other commitments, we are unable attend the new dates given s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found... Zobacz więcej
Reakcja na opinię
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Zobacz więcej
Reakcja na opinię
I am deeply disappointed with FIXR. I purchased a ticket for the "GIMME! GIMME! GIMME! ABBA Inspired Boat Party London" (Order ref: 6f24b5bc) because the organizer's website explicitly advertised t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Dane kontaktowe
Cameo House, 11 Bear Street, WC2H 7AS, London, Zjednoczone Królestwo
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Doskonała
631 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Requested refund due to event being postponed.
Was extremely saddened to hear the news that the Discovery Festival Plymouth 2026 had been postponed until 2027.
Sadly, due to other commitments, we are unable attend the new dates given so I contacted FIXR via email requesting a refund.
With a few days Amelia contacted me via email to advise that a refund was being processed and I could expect it within the account within 5-10 working days. I was suprised to see that it was actually back into my account less than 48 hours from them issuing a refund.
I didn't get the full amount paid but it was only £2.49 transaction fee so no great deal to be honest.
Thank you Amelia & Team @ FIXR
5 czerwca 2026
Opinia niezależna
Event was cancelled last minute
Event was cancelled last minute - full refund, including booking fees, was issued immediately upon request. Would certainly trust to book through them again. :-)
1 czerwca 2026
Opinia niezależna
Misleading event time and ZERO customer support!
I am deeply disappointed with FIXR. I purchased a ticket for the "GIMME! GIMME! GIMME! ABBA Inspired Boat Party London" (Order ref: 6f24b5bc) because the organizer's website explicitly advertised the boarding time as 11:30 PM (night event).
However, once the ticket was issued inside the FIXR app, the time was suddenly changed to 11:30 AM (morning). This is a massive contradiction and blatant misleading advertising. Because of this error, I am completely unable to attend due to prior daytime commitments.
I have contacted their support team multiple times to urgently request a full refund before the event starts, but I have received absolutely zero response. It is unacceptable to leave customers stranded with no support when the mistake is entirely on their end.
If this is not resolved and refunded immediately, I will be forced to raise a chargeback dispute directly through my bank. Avoid this platform if you value your money and time!
5 czerwca 2026
Opinia niezależna
The service was excellent
The service was excellent, I received my refund payment in exactly 2 business days as promised for an event that was canceled on last minute and I found out about the cancelation on the day at the venue!! I was extremely disappointed and the lady I spoke to Hayley-Ann was friendly and kind. Thank you so much
2 czerwca 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and that our team was able to assist you during what must have been a very disappointing situation. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Refund
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found there response excellent and cannot fault there service. Big shout out to Hayley-Ann and Team FIXR.
3 czerwca 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that your refund for the postponed event was processed so quickly and that you received your money back within a few days.
We always strive to deliver excellent service, so we really appreciate the big shout-out for Hayley-Ann and the team.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Cancelled concert- refund prompt.
Sadly our concert was cancelled so there is immediate anxiety about getting your money refunded. FIXR have been brilliant about getting our refund and the booking fee, refunded promptly, (although not in my account at the time of writing) but confident it will be soon. So big pat on the back to them as an agent for uncomplicated refunds issued.
30 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that we could help ease the anxiety of a cancelled concert by processing your refund and booking fee promptly.
We always want refunds to be as uncomplicated as possible, so we really appreciate the "big pat on the back!" The funds should land in your account within a few working days.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Unfortunately our event Discovery…
Unfortunately our event Discovery Festival Plymouth 26 was cancelled. We took the option to receive refunds on tickets and purchases which was very quickly dealt with, no fuss or quibble. Great customer service.
29 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly following the event cancellation, and that everything was handled without any issues. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I normaly love fixr i do ive been…
I normaly love fixr i do ive been waiting for my commission pay out since 15th of may and when i ask them about it they say that the finance team haven’t processed it, but I see so many people on trust pilot getting paid out they dont even reply to messages on fixr support
30 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating delays and lack of communication can be, especially when waiting for a payout. This is not the experience we aim to provide, and we sincerely apologise for the inconvenience caused.
Please reach out to us at team@fixr.co with your user account details so we can look into this for you and get it resolved as quickly as possible.
Best regards,
Team FIXR
Refund for something not their fault
I had to email to get a refund through and they were very quick to respond and very lovely about it. Pretty quick for a refund too 5-10 days
29 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund request was handled quickly and that our team was helpful and kind throughout the process. We truly appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
The concert was cancelled
The concert was cancelled, asked for a refund and the money was on my card next day, great service, thanks
29 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly following the event cancellation and that everything was resolved smoothly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Efficient customer service
Good, responsive customer service, efficient.
29 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our customer service was responsive and efficient. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Brilliant Service!!!!
Recently bought tickets for a festival with this company and the festival ended up being postponed. I couldn't make the new date and emailed them to ask for a refund. Within 24 hours I was given a full refund of tickets and the booking fees. Thanks very much.
29 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly after the event was postponed, and that everything was resolved within 24 hours. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I bought tickets for a music festival…
I bought tickets for a music festival and unfortunately it was cancelled.
Communication between fixr and myself was easy and my request for a refund was dealt with quickly and without any fuss.
29 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was handled quickly and smoothly following the event cancellation, and that communication throughout the process was easy. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I have just found out a festival has…
I have just found out a festival has been cancelled and emailed this company straight away, I have received an immediate reply with two solutions, I have chosen a refund and this has now been actioned, quick and efficient, impressed, just waiting for funds to returned to my bank account.
28 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you within a reasonable time over the bank holiday and successfully directed you to the right person to get your query solved quickly.
We always want to make sure you get the right answers, so we're glad we could guide you in the right direction and deliver excellent customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Excellent customer service
Refund for postponed event was processed with no issues and a refund sorted within 24hrs. Excellent customer service.
28 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that your refund for the postponed event was processed smoothly and sorted within 24 hours.
We always aim to make these situations as quick and hassle-free as possible, so we really appreciate your feedback about our customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt replies
Prompt replies, efficient service. Managed to get us an additional ticket for my granddaughter so very grateful
28 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that our team provided prompt replies and efficient service to secure that additional ticket for your granddaughter.
We are so glad we could help get it sorted for you, and we appreciate you taking the time to share your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I thought I made a mistake with a…
I thought I made a mistake with a ticket purchase, I contacted FIXR to question it and they came back really quickly to reassure me that all was ok, 10 out of 10
27 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you quickly to reassure you that everything was all set with your ticket purchase.
We completely understand how stressful a potential ticket mistake can be, so we are glad we could put your mind at ease. Thank you so much for the 10 out of 10 rating!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
A misunderstanding when we booked the event
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account.
Expecting a nightmare to resolve our issue of one ticket to many but the service we received was the exact opposite. Amelia your a star, the process was so easy compared to others.
A genuine mistake resolved within a few days & a conformation email to say a refund was issued but won’t show in our account for 2-3 days.
Speak as you find, couldn’t have asked for more.
Thankyou again.
23 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that resolving the accidental extra ticket for Farmfest was a stress-free and easy process for you.
We completely understand how worrying it can be when you spot an unexpected charge on your bank account, so we are absolutely thrilled that Amelia was able to jump in, put your mind at ease, and get that refund sorted out within just a few days.
Thank you so much for the kind words we will be sure to pass your thanks on to Amelia!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Great customer service
Tremaine was so helpful when I made an error in my ticket buying - quick with responses and it felt like they went out of their way to make my issue seem manageable
26 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and that our team was able to make the process feel simple and manageable for you. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Ticket upgrade
I needed to upgrade my tickets - Hayley-Ann responded within the day and this was sorted out swiftly and professionally. Very good customer experience!
26 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that our team responded swiftly and professionally to get your ticket upgrade sorted for you within the day.
We always strive to deliver a very good customer experience, so we really appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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