Was extremely saddened to hear the news that the Discovery Festival Plymouth 2026 had been postponed until 2027. Sadly, due to other commitments, we are unable attend the new dates given s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found... Zobacz więcej
Reakcja na opinię
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Zobacz więcej
Reakcja na opinię
I am deeply disappointed with FIXR. I purchased a ticket for the "GIMME! GIMME! GIMME! ABBA Inspired Boat Party London" (Order ref: 6f24b5bc) because the organizer's website explicitly advertised t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Dane kontaktowe
Cameo House, 11 Bear Street, WC2H 7AS, London, Zjednoczone Królestwo
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Doskonała
631 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I had a question about an event
I had a question about an event . They came back in a reasonable time considering it was over a bank holiday, and whilst they couldn’t answer my query, I was directed to someone who was able to solve my issue quickly . Excellent customer service . Thank you
23 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you within a reasonable time over the bank holiday and successfully directed you to the right person to get your query solved quickly.
We always want to make sure you get the right answers, so we're glad we could guide you in the right direction and deliver excellent customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Very quick response and helpful staff
Very quick response and helpful staff
26 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that our staff provided a very quick response and were helpful in getting things sorted for you.
We always aim to be as efficient as possible, so we really appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service! I couldn’t find a ticket I had bought. They were able to find my purchase and send me a replica ticket! Fantastic service. Thank you.
23 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that our team was able to track down your purchase and get a replacement ticket sent over to you so quickly.
We are glad we could make the process smooth and stress-free for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Every question I asked was answered &…
Every question I asked was answered & they were really polite & efficient people helping with disability questions
22 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that our team was able to answer all of your questions politely and efficiently, especially regarding disability requirements.
We always strive to ensure our support is as helpful and accessible as possible, so your feedback means a lot to us.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Never again
I recently bought tickets for Bath and West show . The show changed their ticketing system . Now they are using FIXR. I bought 2 tickets and fully paid . An email arrived from FIXR about my tickets . It says see your tickets . I clicked on the link . New window opened . Asking me download FIXR app to see my paid tickets….. why ? I did it . Then the app asked me to register . I did that too . Then asked me to login but it could not accept the password . CAT9870. I tried 10 times . No chance. The called FIXR . I talked to a person HAYLEY ANN . She was Godsend. Very polite , helpful . Sent me direct link to my tickets.
I wish I could give 10 stars but only for her . Thanks again Hayley . You are a star
20 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about the difficulties you experienced accessing your tickets.
We're happy to hear that our support team was able to assist you and ensure you received your tickets successfully. We understand how frustrating login and account access issues can be, and we appreciate you taking the time to share your experience. Your feedback helps us identify areas where we can improve.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Fantastic customer service
Fantastic customer service e-mailed them to say I had forgot to add a dog ticket on and they replied straight away with the dog ticket attached.
21 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s fantastic to hear that our team could get back to you straight away and get that dog ticket sorted for you.
We are glad we could make the process quick and easy so your furry friend doesn't miss out!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
5 Big Stars!!!
I had a 'technical' query which I emailed to the Fixr team who answered very quickly and were incredibly helpful. So it's 5 big stars all round from me!!
20 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s awesome to hear that our team was able to jump on your technical query quickly and provide the help you needed.
We really appreciate the five big stars and your fantastic feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great experience
Great experience, had an issue with my order my fault given the wrong email, FIXR sorted it for me with no hassle and was so lovely to talk to
19 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your order issue was resolved quickly and without any hassle. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Gig was cancelled 2 days before the…
Gig was cancelled 2 days before the event and I keep getting passed around by Fixr.co, including them wanting me to send my bank details to a random virgin media email address! I paid my money to Fixr.co and they are legally responsible.
8 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating this situation must be, especially following the cancellation of the event. In some cases, event organisers manage the refund process directly, which is why you may have been referred to them.
Please rest assured that we are currently looking into this for you and will continue working to ensure the matter is resolved as smoothly as possible. We appreciate your patience in the meantime.
Best regards,
Team FIXR
Rigid Customer Service Hours
If you need help quickly and it's a Friday @1pm. Forget it. You're on your own. No one will help you. I was left stranded with 18 tickets to resolve for an event on Saturday 2 May. Why would FIXR have rigid customer service hours when majority of events are held on weekends and after hours?
2 maja 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
We are truly sorry to hear about the frustration this caused and that you felt stranded ahead of your event. We completely understand how stressful it is to manage 18 tickets, especially with a deadline approaching.
We really appreciate you raising the point about support availability; it’s feedback like this that helps us look at how we can improve our service for the event community. We aim to be as responsive as possible during our operating hours, and we're sorry that we couldn't get this sorted for you in time for your event.
If those ticket issues are still outstanding, please let us know so we can get them resolved for you immediately.
Best Regards,
Team FIXR
Great customer support
I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od FIXR
Hi There,
We're so happy we could help! Buying the wrong ticket happens more often than you'd think, and our team is always ready to jump in and fix it. Thank you for the kind words about our service.
We'll be sure to share this with the support team!
Best Regards,
Team FIXR
FIXR - fixed everything!
Absolutely brilliant Hayley and Tremain,
Fabulous correspondents, fast and so so helpful! Totally rocking ticketing!
P
24 kwietnia 2026
Opinia niezależna
Odpowiedź od FIXR
Hi There,
This is what we like to hear! Thanks for the 5-star review and the kind words for Hayley and Tremaine.
We’re glad we could make your ticketing experience a 'fabulous' one!
Best Regards,
Team FIXR
They answered my email quickly and…
They answered my email quickly and where very helpful
20 kwietnia 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to know that our team was able to get back to you quickly and provide the help you needed.
We really appreciate the feedback and are happy we could get things sorted for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great experience today with an email…
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event yet but I would defo use again based on today's experience.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that your first experience with us has been such a positive one.
We're glad our team could jump on your query and get everything resolved for you in just a few hours. We hope you have a fantastic time at your event, and we look forward to helping you out again in the future!
If you need anything else, don’t hesitate to reach out.
Best Regards,
Team FIXR
Really excellent customer support from…
Really excellent customer support from the team at FIXR when I needed it. Shout out to Hayley-Ann in particular. Thank you.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that you received excellent support when you needed it. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I couldn't find my tickets
I couldn't find my tickets, I message customer services they were very helpful I now have my tickets sent in a link x
8 kwietnia 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! It’s great to hear that our team was able to help you locate your tickets and get that link sent over to you so quickly.
We're glad we could get everything sorted so you're all set for your event.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Very prompt service
Very prompt service. Unable to see a response when I bought my tickets for the Christmas Orchestra. Amelia responded very quickly to my email and sorted it out straight away ☺️
8 kwietnia 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and efficiently. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great Event!
Bought tickets months ago for the March 21st Hamilton date. Closer to event I couldn't find my e-tickets in my e-mail. Got hold of a FIXR agent and...BOOM! Had a quick response and my tickets. Event location was very cool. Not too sure they did so much of the 80's or 90's but the crowd was probably more suited for the 2000's because they were all born in the 2000's! I was for sure one of the older women at the event getting her groove on! It was a rush and reminded me of how much I used to club. I still love to dance and feel everyone's joy on the dance floor. (not in a pervy way) lol.
21 marca 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and that you enjoyed the event — it sounds like you had an amazing time on the dance floor! We truly appreciate your kind feedback and love hearing about the joy our events bring.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
We booked two tickets for an event and…
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my account. We managed to book other tickets and emailed FIXR for a refund of the tickets. The team was helpful and responded to my email and assured me that the funds would be refunded. The turn around time for the refund was 3-12 business days and the payment was made within 3 days.
28 marca 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team was able to resolve the booking overlap and process your refund so quickly.
It is great to know that the funds were back with you within three days and that you were still able to get your tickets for the event. We're glad we could make the process smooth for you!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Great Service
Very prompt response to my service request for a gig tickets refund. Excellent email comms too!
27 marca 2026
Opinia niezależna
Odpowiedź od FIXR
Hi there,
This is exactly what we like to hear!
We aim to make our support as fast and seamless as the booking process itself. Thanks for the great feedback and for choosing FIXR!
Best Regards,
Team FIXR
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