This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Poorly designed website, almost unusable due to how slow it is to use. Had 8 identical items delivered at the same time, they boxed 7 and left one behind. Cost to send the remaining item is not fin... Zobacz więcej
Reakcja na opinię
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Zobacz więcej
Reakcja na opinię
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Dane kontaktowe
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nowa Zelandia
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,4
Doskonała
334 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really happy. Simple to set up.
Everything went exactly as it was advertised. It was easy. I wish I’d known about your service before.
22 czerwca 2023
Odpowiedź od Jetkrate
Thank you very much for the 5 star review. We really appreciate you taking the time to leave us a review and are happy to hear you had a great experience. We'd greatly appreciate if you can spread the word about our services amongst family and friends. Thanks and look forwarding to serving you again soon.
Confirmed scam
Confirmed scam
DO NOT ship to UK warehouse
(or any?)
Read all the reviews - this company has a pattern.
Repeated reports of scam behavior, emails not received, no one on site at location, and false advertising that violates the Fair Trading Act.
It works like this - obtains packages by deception with misleading claims of timely repacking and cost effective shipping, then extorts clients for inflated express shipping charges using threats of storage charges and parcel disposal. Repackaging is delayed in attempt to cash in on customers needing things urgently, thus forcing them to fork out the for the express shipping of each parcel. The amount is truely amusing. When those attempts have failed, and jetkrate has strung you along for as long as possible without raising your suspicion - the parcel is mysteriously 'optimised'. He again tries to ransom you for a smaller, but still ridiculous fee.
When the game is up, he (likely one man scam) will offer to return to sender, again at a inflated price so he can still cash in.
You can upload your own prepaid postage paid label, and it may? be returned to sender.......However I cut my losses at this point.
The scam was confirmed when I paid for royal mail courier to physically collect the parcel with a label of their own. No one was on site at the location during business hours - when purportedly there are people there 'working round the clock' to repack thousands of imaginary parcels there, in the fake parcel queue.
Other reviews report almost identical experiences - extortion, no customer service, and empty shop locations.
The positive reviews are comparatively few and spaced out for a company pretending to handle this volume of business - they are likely fake or from the owners of the lucky few parcels the scammer has strategically let through in order to maintain appearances.
So up to you if you want to gamble with this guy. I certainly would not recommend it unless you want 10 single serve packs of M&Ms from different suppliers repacked for some reason and sent by express dhl for hundreds. And also dont need them urgently ;).
Enjoy my parcels buddy, you worked hard for these ones and clearly need them more than i do.
28 czerwca 2023
Opinia niezależna
Odpowiedź od Jetkrate
Dear Sarah,
Thank you for taking the time to share your concerns. We sincerely regret any misunderstanding that led to your dissatisfaction. However, we would like to clarify a few points to provide a more accurate picture of the events for other customers considering our services.
Jetkrate is a package forwarding service. Our primary value to customers is enabling them to shop from stores that do not ship overseas. The fees we charge are for consolidating and repacking items to reduce overall shipping costs, and these are over and above the courier charges. Comparing Royal Mail International Economy's charges directly with ours would be misleading, as we provide added services not included in Royal Mail's basic shipping cost.
Our commitment to transparency and customer service is unwavering. We advised in our initial communication that customers should take estimates before using our service to understand costs better. As we have only recently established our UK operations, our service offerings are growing, and currently, we only offer DHL Express from our UK warehouse.
We would like to emphasise that we are not withholding your package unjustly. As per our terms and conditions, customers may collect their items from our UK warehouse at any time during business hours with prior notice. However, we cannot allow the bypassing of service fees by arranging international shipping independently as you have tried to do.
We waived our additional storage charges specifically to address your situation and offered four reasonable resolutions, including sending the shipment via Royal Mail as a one off using the labels you provided subject to you paying our service fees.
The concerns you raised are not taken lightly. We believe in fostering a relationship based on trust and integrity with our customers. Despite your displeasure with our service, we believe we made every effort to address your issues promptly and provided viable solutions that align with our terms of service.
We value your feedback and are working tirelessly to improve our services continuously. We stand by our commitment to our customers and our integrity as a business.
super fast delivery
super fast delivery! Will use this service if I need to get other items from NZ
8 czerwca 2023
Odpowiedź od Jetkrate
Thanks very much for the 5 star review. We're happy to hear you had an enjoyable experience. We'd be grateful if you can please mention our service to your family and friends - it'd mean alot to us. Thanks and hope to serve you again soon.
Easy to use and good service
Easy to use and good service. Ordered something only available in bunnings nz and got the package delivered to me in aus. The cheapest delivery option took a few days more but had some basic tracking and arrived through auspost.
Recommended
2 czerwca 2023
Odpowiedź od Jetkrate
Hi Pat, thanks very much for the top review. We really appreciate you taking the time to do this. We're happy to hear you had a good experience and look forward to serving you again soon. Please do remember to mention our service to family and friends that may be interested. Cheers.
Great communication!
Great communication!
They were very good at alerting me when my package was received at their facility, when they were getting ready for it to be shipped, and when it left their facility. And their international shipping prices were very fair!
18 maja 2023
Odpowiedź od Jetkrate
Thank you ver much for the top review. We're happy to hear you had a good experience and look forward to serving you again soon. We would be grateful if you can please share our service with your family and friends!
Jetkrate is a scam company. BEWARE!!
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email response, no phone support. Nothing. I am reporting this company to the appropriate authorities, I will let them handle these scammers. Pathetic!!!!!
4 maja 2023
Opinia niezależna
Odpowiedź od Jetkrate
Hi Gabriel, we see that you are a Jetkrate customer and that we have a package for you at our UK warehouse. Please note - we do not have any record of you contacting us whatsoever. We have just sent you an email to touchbase. It may be that your emails were not reaching us. Additionally, we do not provide customer support over the phone - as mentioned clearly on our contact us page: https://www.jetkrate.com/contacts/
Rest assured, we are certainly not a scam company and will work promptly to address any concerns or issues you are facing with shipping your package. We'd greatly appreciate if you can update this review if we are able to solve your problem.
Odpowiedź od Jetkrate
Thanks so much for the 5 star review Alana. We're happy to have been given the opportunity to serve you and look forward to helping you out again soon. Please do mention us to any family and friends that could be interested - it really helps us in a big way. Have a great week ahead!
Super easy and efficient
Super easy and efficient. Was constantly kept up to date via good communication. Would absolutely use again.
21 kwietnia 2023
Odpowiedź od Jetkrate
Thank you very much for the top review. We're happy to hear you enjoyed the experience and look forward to serving you again soon. We'd be grateful if you can also please mention us to your family and friends who may be interested. Thank you!
I recommend
I used the shipping service from NZ to EU. The user interface was easy to understand and the package was shipped promptly.
Since I had no issues, I cannot comment how damaged or missing goods cases are solved.
19 kwietnia 2023
Odpowiedź od Jetkrate
Hi Jaak, thanks very much for leaving us a top review. We're happy to hear you had a good experience and look forward to serving you again soon. Please don't forget to mention our service to your family and friends - we'd greatly appreciate it :)
So happy that this service exists
So happy that this service exists. Was quick and simple to set up an address. There were a different delivery couriers to choose from and the prices were fair. Will use again if I need to buy something from NZ.
16 kwietnia 2023
Odpowiedź od Jetkrate
Thanks for the 5 stars Thales! We look forward to serving you again soon. We'd be grateful if you can please mention our service to your loved ones that may be interested. Have a great weekend!
Odpowiedź od Jetkrate
Thanks very much for the 5 star review Das! We're happy to hear you had a good experience. Please do share our service with your family and friends. Hope to serve you again soon.
Great service
Great service. Did what they said they would in very efficient and transparent process.
17 kwietnia 2023
Odpowiedź od Jetkrate
Thanks very much for the top notch review! We're happy to hear you had a good experience and look forward to serving you again soon. We'd be grateful if you could please mention our service to your loved ones! Thank you!
Great experience with the shipping…
Great experience with the shipping options. Package arrived safely. I just wish there is an option to see the photograph of the item in the warehouse for verification purposes that it is indeed the item I ordered.
31 marca 2023
Odpowiedź od Jetkrate
Thanks for taking the time to leave us a review Ian - we really appreciate it! We do infact have a photography service - you can read about it here: https://www.jetkrate.com/photography-service/
Easy transaction from signing up to…
Easy transaction from signing up to paying for delivery of package to Australia.....
Excellent
31 marca 2023
Odpowiedź od Jetkrate
Thank you very much for the top review. We hope to serve you again soon. Please remember to share our service with family and friends. We'd be grateful!
Happy customer
I wanted a dress that was sold out in Australia but available in nz so I ordered it online using the address they provided me and I received my package very quickly. Highly recommend!
28 marca 2023
Odpowiedź od Jetkrate
Thanks very much for the 5 star review Amelia. We're happy to hear we were able to help and look forward to serving you again soon. It'd mean alot to us if you could please spread the word about our service to family and friends. Thank you!
Excellent service!
Very understandable and helpful woth forwarding my parcel instantly. Well mannered employees, i was very happy with how my service was handled 5/5.
23 marca 2023
Odpowiedź od Jetkrate
Thanks a tonne for the 5 star review Anthony. We're happy to hear of your pleasant experience and look forward to serving you again soon. We'd be over the moon if you could please mention our service to your family and friends in spreading the word. Thanks again.
Multiple suppliers via Jetkrate
Bought from 3 different suppliers and got Jetkrate to repack and send. Very efficient and all arrived safe and very quickly. Thanks Jetkrate.
27 marca 2023
Odpowiedź od Jetkrate
We're thrilled to hear you had a great experience. We'd love it if you could please mention our service to your family and friends to spread the word. Hoping to serve you again soon. Thanks very much for the top notch review.
Very Efficient
Very efficient. Superfast service and delivery.
I ordered from NZ to Australia and my package arrived in a matter of days.
14 marca 2023
Odpowiedź od Jetkrate
Awesome to hear Danny - thanks alot for the 5 star review. We'd love it if you can please mention our service to your loved ones. Looking forward to serving you again soon.
Could you please respond to my enquiry…
Could you please respond to my enquiry where my parcel is after 1 month?
21 lutego 2023
Odpowiedź od Jetkrate
Hi Monika, thanks for reaching out to us here. We have double checked and we have no record of communication from you. Janice, our Ops Manager will email you shortly and help track down your parcel.
Please understand that courier delays are not under our control. From the point we hand over your package to the courier we only have as much visibility of your shipment as you do. We are more than happy to help you track it down ofcourse and rest assured it is insured in full in case it is lost or damaged.
We would greatly appreciate if you can please update this review with your review of only our service excluding courier delays, as low ratings do have an impact on what others perceive of our business. Thanks for your understanding.
Jetkrate is super easy to use
Jetkrate is super easy to use! Fast shipping with secure packaging and decent pricing. Would super recommend their services, and will definitely be using again in the future! Thank you!
4 marca 2023
Odpowiedź od Jetkrate
Thank you very much for the awesome review Lin. We'd be grateful if you can please share our service with your family and friends who would find it useful. We look forward to serving you again soon!
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