This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Poorly designed website, almost unusable due to how slow it is to use. Had 8 identical items delivered at the same time, they boxed 7 and left one behind. Cost to send the remaining item is not fin... Zobacz więcej
Reakcja na opinię
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Zobacz więcej
Reakcja na opinię
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Dane kontaktowe
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nowa Zelandia
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,4
Doskonała
334 recenzji
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Odpowiada na 100% z negatywnych recenzji
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Great experience-first time user…
Never used a parcel/freight forwarding service before but surely will in the future. JetKrate made the process simple from initial signup to addressing, regulatory requirements, shipping and billing. As a US resident needing periodic mechanical part support for NZ goods, this has opened a new avenue for me. Don’t get me wrong, the service is premium and priced accordingly, but service DOES match their product and in this most recent case, saved me much more in total than directly purchasing parts domestically in the US.
18 października 2023
Odpowiedź od Jetkrate
Thank you so much for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you found our parcel forwarding service straightforward and valuable. Our aim is to make international shopping as seamless as possible for our customers, and we're glad we could assist you in getting the mechanical parts you needed. We appreciate your recognition of the value and quality of our service. Your feedback means a lot to us, and we look forward to continuing to serve you in the future.
Purchase from New Zealand
Was able to buy from a vendor in New Zealand. that does not ship to the USA. Received in a timely manner. Packed well. Ship to Label was quite faded. But package did get to its destination.
25 września 2023
Odpowiedź od Jetkrate
Dear Aaron,
Thank you for taking the time to leave us a 5-star review on Trust Pilot! We're delighted to hear that you were able to successfully purchase from a New Zealand vendor and receive your package in the USA in a timely manner.
We appreciate your feedback regarding the faded shipping label; we'll look into this to ensure better label quality in the future. We're pleased, however, that your package reached you safely and met your expectations.
Thank you for choosing Jetkrate, and we look forward to serving you again soon!
Odpowiedź od Jetkrate
Hi Mary, thanks very much for taking the time to leave us a 5 star review. We're happy to hear you've found Jetkrate easy to use and quick. We look forward to serving you again soon. We'd be grateful if you can please mention our service to any family and friends that may also be interested. Thank you.
Jetkrate was great
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, and I have to assume the package is out there somewhere, wending its way to me eventually. Maybe Jetkrate should take over the postal service.
Post Script: Package was mailed pronto by Jetkrate Sept 6. Postal Service FINALLY delivered it in mid-October. Have faith.
5 września 2023
Odpowiedź od Jetkrate
Hello Cynthia,
Thank you so much for taking the time to leave us a 5-star review on Trust Pilot! We're thrilled to hear you had a great experience with our service.
We understand the challenges that can come with navigating the postal system, especially when it comes to tracking. While we don't have control over the postal service, we always strive to make the parts of the process we do handle as seamless as possible for our customers. Your suggestion gave us a good laugh; if only we could take over the postal service, we would absolutely aim for the same level of service there!
Your feedback is invaluable to us, and we're delighted to know that you were satisfied with the speed and accuracy of our service. We'll continue to work hard to ensure we meet and exceed your expectations.
Thank you again for your positive review, and we look forward to serving you again in the future!
Exceptional service
I used the concierge service of Jetkrate to organise a purchase in NZ. When the item was delivered to Australia, it was not the correct item - it was a square version rather than the round version ordered.
I referred back to the original order and could see that Jetkrate had ordered the correct item, however the supplier had sent the incorrect model.
I notified Jetkrate and the staff there were exceptional - they liaised with the supplier and organised delivery of the correct item.
I couldn't have a asked for better service.
7 września 2023
Odpowiedź od Jetkrate
Hello JG,
Thank you so much for your glowing 5-star review! We are delighted to hear that you had a positive experience with our concierge service.
We understand how frustrating it can be to receive the wrong item, especially when ordering from overseas. We take great pride in making sure our customers get exactly what they ordered, so we're glad we could resolve the issue for you by liaising with the supplier.
Your kind words are a testament to the dedication we have for customer satisfaction, and we are absolutely thrilled to know that you appreciated our efforts. Thank you for bringing this to our attention, and for giving us the opportunity to make it right.
We look forward to serving you again in the future and aim to continue providing exceptional service.
Efficient mail forwarding service!
I was able to purchase an item from NZ and have it shipped to Australia.
Service was efficient and postage went smoothly! Thanks Varun and team at Jetkrate!
17 września 2023
Opinia niezależna
Odpowiedź od Jetkrate
Thanks very much for the 5 star review Gerry. We're happy to hear we were able to ultimately meet your expectations. We look forward to serving you again soon.
Seamless experience, thank you!
Combined shipping NZ to Australia. Fast, efficient and super helpful.
28 sierpnia 2023
Odpowiedź od Jetkrate
Thanks very much for the 5 star review Susan. We're happy to hear you enjoyed our service and look forward to serving you again soon. Please remember to mention us to your family and friends that may be interested - we'd be grateful for the support :) thanks.
Outstanding service
Easy to use website, excellent packaging and shipping. The tracking was great with details of the customs status and delivery timing. Overall great service and I look forward to using jetkrate again.
15 sierpnia 2023
Odpowiedź od Jetkrate
Hi Wanda, thank you so much for your positive feedback! We're delighted to hear that you found our website user-friendly and appreciated our packaging and tracking features. We strive to make international shipping as seamless as possible for our customers. We're eagerly looking forward to serving you again. Safe shopping and warm regards!
Odpowiedź od Jetkrate
Thanks for taking the time to leave us a top review Drew. We hope to serve you again soon. We'd be grateful if you can please mention our service to any family or friends that may be interested. Have a great week!
Great Service from Jetkrate, Excellent
The service I got from Jetkrate was flawless and seamless. Very well done. They were very helpful. I'll be using them again in the future.
3 sierpnia 2023
Odpowiedź od Jetkrate
Thank you, Desmond! We're thrilled to hear about your positive experience with Jetkrate. Your feedback motivates us to continue providing top-notch service. We look forward to assisting you again in the future!
Highly recommended for NZ
Use Jetkrate if you want to shop in NZ from overseas! Best experience I have had for online international shopping.
25 lipca 2023
Odpowiedź od Jetkrate
Thank you for your glowing recommendation! We're thrilled to hear that your international shopping experience with Jetkrate was top-notch. We aim to make shopping from NZ as seamless as possible for our customers. Happy shopping!
Odpowiedź od Jetkrate
Thank you for placing your trust in Jetkrate for the first time! We're delighted to hear your experience met your expectations. We look forward to assisting you with your future shipping needs!
Incredibly easy and straightforward
It was incredibly straightforward and effortless. Instructions were super clear and I've gotten my parcel without any hassle. Really grateful for this platform & service that allowed me to make purchase for products that only deliver in NZ. And, truthfully, the reviews I read here is the reason why I chose y'all without hesitation. Thanks again for the smooth delivery!
26 lipca 2023
Odpowiedź od Jetkrate
Awesome review - thanks so much Evan. We're happy to hear you had a great experience and look forward to serving you again soon. We'd love it if you could please mention our service to any family and friends that may be interested! Thanks!
Was a little worried whether it can be…
Was a little worried whether it can be trusted, but item (large pottery vase) safely arrived from NZ to Japan. Thank you!
24 lipca 2023
Odpowiedź od Jetkrate
Thanks for the 5 star review Keiko! We love hearing success stories like the one you have shared. We hope to be able to serve you again soon. Please do mention our service to any family and friends that may also be interested.
Very professional staff.
Very professional staff.
Rates and shipping are OK.
I thrust and want to go on with them.
Thank of the service I can get what I need from abroad for my health ;))
21 czerwca 2023
Odpowiedź od Jetkrate
Thanks very much for taking the time to leave us a review. We're always working to improve our services and so your feedback is always valued. We're glad we could assist in getting you the items you need and look forward to serving you again in the near future.
Great service
Great service, very fast turnaround, but also quite expensive. $50 was the cheapest option from NZ to Oz for a skateboard deck. I would use them again
10 lipca 2023
Odpowiedź od Jetkrate
Thank you for taking the time to review us and for your kind words about our service. We constantly strive to provide fast and efficient service. We acknowledge that international shipping costs can be high due to factors beyond our control, but we're committed to offering competitive rates wherever possible. We're thrilled that you would use our services again and look forward to serving you in the future.
Great service
Very simple handling, I felt secure while waiting my shipment from New Zeland :)
9 lipca 2023
Odpowiedź od Jetkrate
Hi Mor, thanks very much for the 5 star review. We really appreciate you taking the time to reflect on your experience. We'd be grateful if you could please mention our service to any family or friends that may also be interested. Hope to serve you again in the near future.
Seamless Experience
Sent a medium size package from New Zealand to Israel. Everything was great.
20 lipca 2023
Opinia niezależna
Odpowiedź od Jetkrate
Hi Gur, Thank you for your 5-star review! We're thrilled to hear about your seamless experience and look forward to serving your shipping needs again in the future. Please do remember to mention our service to family or friends that may be interested as well.
Very smooth transaction and easy to…
Very smooth transaction and easy to use. I would use the service again.
3 lipca 2023
Odpowiedź od Jetkrate
Thank you very much for taking the time to leave us a 5 star review. We're happy to hear you've had a great experience and look forward to serving you again soon. We'd be grateful if you can please mention our service to any family or friends that may also be interested. Thanks!
Pretty good experience
Pretty good experience
I felt the communication was maybe a little bit slow and price a little bit high but shipping was fast and at the end of the day I was very satisfied.
21 czerwca 2023
Odpowiedź od Jetkrate
Thank you for taking the time to leave us a review. We're happy to hear that you were overall very satisfied with our service. We're always look for ways to improve, and so your comments about the communication and pricing have been taken on board. We look forward to serving you again soon.
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