This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Poorly designed website, almost unusable due to how slow it is to use. Had 8 identical items delivered at the same time, they boxed 7 and left one behind. Cost to send the remaining item is not fin... Zobacz więcej
Reakcja na opinię
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Zobacz więcej
Reakcja na opinię
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Dane kontaktowe
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nowa Zelandia
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,4
Doskonała
334 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This is my first time using Jetkrate. Highly recommended!
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly. I know this because I took the local New Zealand courier sticker off to check the AusPost sticker underneath. Jetkrate was onto it and shipped my package to me no worries at all. I didn't even have to contact their customer service. I highly recommend Jetkrate. Thank you for the awesome service.
20 maja 2026
Odpowiedź od Jetkrate
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that your first experience with Jetkrate was a positive one. While it's always frustrating when a retailer doesn't use the forwarding address exactly as provided, we're pleased our team was able to identify the shipment and ensure it reached you without any intervention being required on your part.
Providing a smooth and hassle free experience is exactly what we strive for, so it's great to hear everything arrived safely in New Zealand.
Thank you again for your recommendation and for choosing Jetkrate. We look forward to assisting with your future shipments.
Poorly designed website, didn't bundle all items.
Poorly designed website, almost unusable due to how slow it is to use. Had 8 identical items delivered at the same time, they boxed 7 and left one behind. Cost to send the remaining item is not financially viable.
20 maja 2026
Odpowiedź od Jetkrate
We're sorry to hear that this was your experience.
With regard to the item that was not included in your shipment, our records indicate that the majority of your packages were registered to your account on the same day that the repack request was processed. One additional package arrived and was registered after the repack had already been completed, which is why it was not included in the shipment.
Our system can only combine packages that are present and available in the account at the time a repack request is processed.
We also appreciate the feedback regarding website performance. We're continuously working on improvements and will take your comments on board as we continue developing the platform.
simply perfect service
19 maja 2026
Odpowiedź od Jetkrate
Thank you for your review!
We're delighted to hear that you had a perfect experience with our service. We appreciate your support and look forward to helping you with many more shipments in the future.
great thankyou
21 maja 2026
Odpowiedź od Jetkrate
Thank you for your 5-star review.
We're pleased to hear you had a positive experience. We appreciate your support and thank you for choosing Jetkrate.
very time consuming
very time consuming
distressing
great difficulty complying with commands
21 maja 2026
Odpowiedź od Jetkrate
Hi Margaret,
We're disappointed to see this review, particularly given the significant amount of time our team invested assisting you throughout the process.
Our records show multiple support interactions where we provided detailed step by step instructions, annotated screenshots, and personalised guidance to help you complete the required tasks.
When difficulties persisted, our team continued working with you directly until the process was successfully completed.
While we appreciate that some online systems and procedures can be challenging for users who are less familiar with technology, we believe our team went above and beyond to provide the assistance required.
We are always happy to help customers navigate these processes, however we feel this review does not accurately reflect the level of support that was provided in this case.
We wish you all the best.
Excellent service.
20 maja 2026
Odpowiedź od Jetkrate
Thank you for your review and kind words.
We're delighted to hear that you found our service excellent. We appreciate your support and look forward to assisting you again in the future.
A little disappointed
This is my second time using jetkrate. My first experience went smooth and super fast, item arrived in a week. This time around, I paid for priority shipping. My package was dispatched on 05/13 according to the email they sent me. As of today, my package tracking information still says they have not recieved the item. It’s been stuck on “label created” for almost two weeks. I’ve reached out to customer service twice just to see if they could at least help me track it. No response. This isn’t a cheap service, the least you could do is respond to the contact forms.
22 maja 2026
Opinia niezależna
Odpowiedź od Jetkrate
Hi Brianna,
Firstly, we sincerely apologise for the experience you’ve had this time around, especially after your first shipment went smoothly.
After investigating this further, we discovered that unfortunately your previous contact requests were not coming through to us correctly, which is why you did not receive a response from our support team. We completely understand how frustrating and concerning this would have been, particularly given the value of the shipment and the lack of tracking movement.
We have now reached out to you directly via email and are actively investigating the shipment with FedEx to determine what has caused the delay and tracking issue.
We genuinely appreciate your patience and the opportunity to look into this properly for you, and we’ll continue working to get this resolved as quickly as possible.
Odpowiedź od Jetkrate
Thank you for your review and recommendation. We're pleased to hear you found the service straightforward to use, and we look forward to helping again in the future.
Odpowiedź od Jetkrate
Thank you for the kind words and for choosing Jetkrate. We're glad to hear you've found the service reliable and convenient, and we really appreciate your support.
Great forwarding service
I was a bit nervous after reading the negative reviews but everything came in a timely manner and good condition! Consolidated and forwarded a package to Canada from Australia. Customer service was responsive as well
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Jetkrate
Hi Gloria,
Thanks for taking the time to share this.
It’s great to hear everything arrived on time and in good condition, and that consolidation and forwarding to Canada went smoothly for you.
Appreciate the mention of our customer service as well - being responsive and clear is something we take seriously, especially for first time users.
Thanks again for giving Jetkrate a go - we’re glad it worked out as expected.
I do not undertsand the good feedback.
I do not undertsand the good feedback.
Package was shipped end of February and still not recieved, after writing to the customer support, I did not get any reply.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Jetkrate
Hi there,
We’re sorry to see this review, but unfortunately we’re unable to locate your account or any prior correspondence based on the information provided.
We’ve reached out via Trustpilot requesting a few more details so we can properly investigate and assist. If you could please share your shipment number or the email used on your account, we’ll look into this right away.
If you’ve previously tried contacting us via email, it’s possible it may have landed in spam. The most reliable way to reach us is via our contact form here: jetkrate.com/contact, which goes directly into our support system.
We’re more than happy to help once we have a bit more information.
Odpowiedź od Jetkrate
Hi Cody,
Thanks so much for the 5-star review!
Great to hear you found the service efficient, fast, and easy – that’s exactly what we aim for.
Appreciate the support and we look forward to helping you again soon.
I’ve used Jetkrate a few times now and…
I’ve used Jetkrate a few times now and have found them great each time; they do exactly what they say they will and have fantastic customer service
18 marca 2026
Odpowiedź od Jetkrate
Hi Brittany,
Thanks so much for the 5-star review!
We’re really glad to hear you’ve used Jetkrate multiple times and had a great experience each time. Delivering exactly what we promise and backing it up with strong customer service is what we aim for.
We really appreciate your continued support and look forward to helping you again soon.
jetkrate experience from the US
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for a product that was sold out in the US. i want to give her a huge shout out & acknowledgment on what a honestly sweet and thoughtful patient person she is. she made the whole experience truly memorable and special for me given that i’ve never ordered internationally before. to jetkrate, hannah s, i like her a lot. please give her employee of the month and a round of applause for her service.
8 lutego 2026
Opinia niezależna
Odpowiedź od Jetkrate
Hi Maddie,
Thank you so much for the wonderful 5-star review!
We completely understand that ordering internationally for the first time can feel stressful, so we’re really glad Hannah was able to help guide you through it and make the experience a positive one. She’ll be thrilled to read your kind words – we’ll definitely pass the message on to her!
It means a lot that you trusted Jetkrate to help you get something that was sold out in the US, and we’re happy everything worked out in the end.
Thanks again for the lovely feedback and for choosing Jetkrate.
Great service
Great service, always quick on responses for queries. I will always use their service for ANZ & UK 👍
4 marca 2026
Opinia niezależna
Odpowiedź od Jetkrate
Hi Ito,
Thank you so much for the 5-star review!
We’re really glad to hear you’ve had a great experience and that our team has been quick to respond to your queries. It means a lot to hear you’ll continue using Jetkrate for ANZ and UK shipments.
Thanks again for your support – we look forward to helping you again soon 👍
Got the package all ok
Got the package all ok. Was a little delay of week bc adapting to dhl service apparently.
18 lutego 2026
Odpowiedź od Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear your package arrived safely in the end. We appreciate your patience with the short delay while we were adapting to the DHL eCommerce service.
Thanks again for choosing Jetkrate – we look forward to helping you again in the future.
Odpowiedź od Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re really glad you found the service quick and easy to use. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we look forward to helping you again soon.
Excellent
Fue Excelente La Manera En Que Pueden Ayudar A Las Personas Que No Radicamos En Australia. Poder Comprar Lo Que Necesitemos y Que Ustedes Nos Ofrezcan La Posibilidad De Poder Recibir Todos Los Productos y Enviar Los A Nuestras Casas Es Muy Cómodo. Gracias Jetkrate Por Ofrecer Su Servicio A Nivel Internacional.
17 lutego 2026
Odpowiedź od Jetkrate
Hi there,
¡Muchísimas gracias por tu reseña de 5 estrellas!
Nos alegra muchísimo saber que nuestro servicio te ha permitido comprar en Australia y recibir tus productos cómodamente en casa. Justamente esa es nuestra misión – hacer posible que personas fuera de Australia puedan acceder a lo que necesitan sin complicaciones.
Gracias por confiar en Jetkrate y por valorar nuestro servicio internacional. Estaremos encantados de ayudarte nuevamente cuando lo necesites.
the best for AU UK
16 lutego 2026
Odpowiedź od Jetkrate
Hi there,
Thanks so much for the 5-star review!
We love hearing that we’re the best for AU and UK forwarding 😊 That’s exactly what we’re working hard to deliver.
Really appreciate the support and look forward to helping you again soon.
Odpowiedź od Jetkrate
Hi Diane,
Thanks so much for the 5-star review!
We’re really glad you found the service super efficient and that you loved the experience. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we’d be happy to help you anytime.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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