This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Poorly designed website, almost unusable due to how slow it is to use. Had 8 identical items delivered at the same time, they boxed 7 and left one behind. Cost to send the remaining item is not fin... Zobacz więcej
Reakcja na opinię
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Zobacz więcej
Reakcja na opinię
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Dane kontaktowe
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nowa Zelandia
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,4
Doskonała
334 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I lost 1 item give it to back to me it's for my wife the dress is green and white
The service is not good and I lost 1 item which is the dress for my wife this is ridiculous stealing from your customers means not a trustworthy company
5 maja 2025
Odpowiedź od Jetkrate
Hi Bunang,
Thank you for your feedback.
We’re disappointed to hear that you’ve left this review without first contacting us regarding your missing item. We’ve worked closely with you throughout your shipment process, assisting you at every stage — from exploring shipping options in Australia to combining and repacking your items, and finally helping you forward them to Kiribati via our New Zealand warehouse. We provided these options to accommodate your needs and ensure your package could be delivered.
At all times, you had visibility of the package contents through your account. If the green and white dress was missing, we would have expected you to raise this with us during the process, and we would have been more than happy to investigate immediately.
We take any claims of missing items very seriously and maintain strict security protocols for package handling. If you believe an item is missing, please contact us directly via our contact form, and we will be happy to investigate further.
We kindly ask that you reconsider your review, as it does not accurately reflect the efforts we made to assist you with this shipment.
NZ to pacific islands.
Ordered from NZ for delivery Pacific Islands. Everything went smoothly, and was very straight forward. Will definitely use again.
2 maja 2025
Odpowiedź od Jetkrate
Hi Steve,
Thank you for your fantastic review! We’re thrilled to hear that your shipment from NZ to the Pacific Islands went smoothly and that you found the process straightforward. Making international shipping easy is what we aim for, and we’re excited to assist you again in the future!
Odpowiedź od Jetkrate
Hi Ilay,
Thank you for your great review! We’re glad to hear that your package arrived in perfect condition, even if it took a little longer. We always aim to ensure your items are handled with care, and we’re pleased we could deliver on that. We look forward to assisting you again in the future!
Odpowiedź od Jetkrate
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that you found our service fast, easy, and reliable. Making international shipping simple and efficient is what we aim for, and we’re glad we met your expectations. We look forward to serving you again soon!
The transaction went smoothly.
28 kwietnia 2025
Odpowiedź od Jetkrate
Hi John,
Thank you for your great review! We’re thrilled to hear that your transaction went smoothly. Providing a hassle-free experience is what we strive for, and we look forward to assisting you again in the future!
Odpowiedź od Jetkrate
Hi there,
Thank you for your review! We’re glad your package arrived safely. If there’s anything we can do to make your next experience even better or faster, please let us know. We appreciate your support and look forward to serving you again!
everything worked well but the price…
everything worked well but the price was too high - I had looked at prices before signing up and saw a $150 price for NZ post but when ready to send thatprice was not to be found so had to pay more than double - so wouldnt use again. Also very hard to communicate with your team - only email and slow replies - but parcel did reply just cost me too much
8 kwietnia 2025
Odpowiedź od Jetkrate
Hi there,
Thank you for your feedback, and we’re glad to hear everything worked well with your parcel.
We understand your concern regarding the shipping cost. The reason NZ Post was not available as a shipping option in your case is because your package (measuring 54x37x46 cm and weighing 4.7kg) exceeded NZ Post’s maximum size limits. When a package falls outside those limits, their service is automatically hidden from the available shipping options to avoid confusion at checkout.
We’re sorry to hear that our email-based support felt slow. While we don’t currently offer phone support, we do aim to respond to all queries within 1 business day, and we’re working on further improving our responsiveness and customer experience.
We hope this clears up the situation, and if you’re satisfied with how the shipment itself was handled, we’d be grateful if you would consider updating your review.
The experience was without any issue
The experience was without any issue, very smooth
8 kwietnia 2025
Odpowiedź od Jetkrate
Hi there,
Thank you for your kind review! We’re really pleased to hear that your experience with Jetkrate was smooth and without any issues. If there’s anything we can do to make your next experience worthy of a full 5 stars, we’d love to hear your feedback!
Looking forward to assisting you again soon.
My first experience its not being…
My first experience its not being good... I bought a product from PC Case Gear with the delivery to the Australia warehouse of Jetkrate.
5 days later of delivery confirmation from Australia Pos my package its still not visible on the package Inbox of my account... tried to contact Jetkrate but no answer at all.
My ID its : JKRT22793
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Jetkrate
Hi Omar,
Thank you for your feedback.
We’ve looked into your case (JKRT22793) and can confirm that your package arrived at our Australian warehouse on 22/04 and was processed the same day. Your shipment is currently marked as paid and awaiting dispatch.
We understand it can be frustrating when things don’t appear instantly, but please note that our processing times are clearly outlined on our website. Additionally, we don’t offer phone support, which is also communicated on our contact page. We respond promptly to all enquiries sent to support@jetkrate.com or via our contact form at www.jetkrate.com/contacts.
We kindly ask that you reconsider your review, as our team has processed your package within our service standards and has remained available to support you through the correct channels. We’re here to help and committed to ensuring you have a smooth experience going forward.
I have combined packages for 2 days and…
I'm sorry about that, because I didn't know the warehouse was closed on the 18th-22nd. but thank you for your response. and I want my package to be sent soon that's what makes me worried. and one more thing I want to ask for help to repackage the package that I haven't paid for. make it into 2 packages
Original : I have combined packages for 2 days and it has not been completed. And my 1 package is still awaiting review since 3 days ago it arrived at the warehouse. But there is no certainty when the combined package will be finished. And there is no certainty when the awaiting review package will be ready for shipping. I asked for a photo because I feel like I lost 1 of my packages here. and there was no response regarding the photo I requested.
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Jetkrate
Hi Ogi,
Thank you for your feedback.
We understand your concerns and appreciate the opportunity to clarify the situation. Your two packages were received on 15/04, and your request to combine and repack them was placed the same day. As outlined on our website, we typically allow 1 business day between each operational request.
On 16/04, we began processing your request and discovered that one of the packages had arrived empty. You were contacted on 17/04—within our standard timeframe—to advise of this and discuss next steps.
Please also note that our warehouse was closed from 18th–22nd April in observance of the Easter public holidays. During this time, we were unable to respond to support queries and are now working through a backlog as efficiently as possible.
We’ve remained in active communication with you and have done our best to provide clear, timely support throughout this process. It’s disappointing to see a negative review used as a means to prompt prioritised handling, particularly while we were closed for a long weekend and working to support all customers fairly.
If you feel that your concerns have been addressed appropriately, we kindly ask that you reconsider or update your review to reflect the full context. We’re always here to help, and we truly appreciate your understanding and patience during busy periods.
Fast service and easy to navigate.
24 marca 2025
Odpowiedź od Jetkrate
Hi there,
Thank you for your great review! We're glad to hear you found our service fast and easy to navigate. It's always our goal to make the experience as smooth and efficient as possible. We appreciate your support and look forward to assisting you again soon!
Great service and customer support!
22 sierpnia 2024
Odpowiedź od Jetkrate
Hi there,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with both our service and customer support. Providing a smooth and reliable experience is what we strive for, and it’s great to know we delivered for you. We look forward to helping you again in the future!
Be patient. Transit takes some time.
It worked really well at a reasonable price and, given the distance, reasonably quickly. Tracking was a bit nerve-wracking because the parcel appeared to go via the USA, back to the plane and then stuck in transit at the same time and date for five days or more. Then suddenly it landed. Handy to have a bit more real time information (if only to say be patient...).
4 marca 2025
Odpowiedź od Jetkrate
Hi NW,
Thank you for your great review and for sharing your experience! We’re glad to hear that everything worked well for you at a reasonable price and timeframe. We completely understand how tracking updates can sometimes be confusing or delayed, especially with international shipments passing through multiple hubs.
We appreciate your suggestion about providing more real-time information and reminders to be patient — it’s something we’ll definitely look into to help ease that "waiting anxiety" for future shipments!
Thanks again for choosing Jetkrate. We look forward to assisting you next time!
Superb All Round Experience.
26 lutego 2025
I was unsure about using Jetcrate
I was unsure about using Jetcrate, but it turned out that their service was exceptional. Fantastic comunication, regular updates at every stage and extremely fast delivery. I wont hesitate to use them again. 5 STARS.
25 lutego 2025
Opinia niezależna
The ease using the app and the time…
The ease using the app and the time frame on receiving my parcel and the tracking info
12 lutego 2025
Odpowiedź od Jetkrate
Hi CV,
Thank you for your great review! We’re so pleased to hear that you found our app easy to use and that the tracking updates and delivery timeframe met your expectations. Providing a seamless and reliable experience is what we strive for. We appreciate your support and look forward to assisting you again in the future!
Odpowiedź od Jetkrate
Hi Advit,
Thank you for your fantastic review! We’re delighted to hear that you found our service reliable and that your package arrived ahead of schedule. Providing a seamless and efficient experience is always our goal. We appreciate your support and look forward to assisting you again in the future!
recently used this mail forwarding…
recently used this mail forwarding system, and it completely exceeded my expectations. From start to finish, everything was incredibly efficient, user-friendly, and seamless. The process was straightforward, and the delivery was incredibly fast, arriving exactly as promised. Not only did they handle my mail with care, but they also provided updates every step of the way, which made me feel confident and informed. Overall, this service went above and beyond—I couldn’t be more impressed with the quality and reliability! Highly recommend to anyone needing a trustworthy forwarding system. THANK YOU JETKRATE
4 lutego 2025
Odpowiedź od Jetkrate
Hi there,
Thank you for your amazing review! We’re absolutely thrilled to hear that Jetkrate exceeded your expectations and that you found the process efficient, user-friendly, and seamless. Providing a reliable and transparent service is our top priority, so it’s great to know that our tracking updates and careful handling gave you confidence throughout the journey.
We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future!
Service works, customer service has a ways to go
UPDATE: I did successfully receive my package after multiple weeks and several rounds of back-and-forth with Jetkrate, which I am grateful for. However, I feel that their Customer Service has a ways to go. It took me 5 outreaches to get a response from them (which was initially generic and unhelpful), and it wasn't until I wrote a negative TrustPilot review and their reputation was at stake that I got dedicated attention to my issue (note: they still gave much more detail/attention to this TrustPilot review than any answer I received in email). This should not be the case. Further, I was blamed by the company for not properly addressing my package, when I provided proof that I had entered the address exactly as instructed, and it was the vendor that must have written it in error. I recognize that this is not Jetkrate's fault, but neither is it mine. While in the end it worked out, I do not feel as a customer that I should have had to go to such lengths to receive adequate service and attention, especially when I am paying a significant amount for this service. I hope that Jetkrate is able to improve their customer service practices so that the experience can be as valuable as the service they provide.
Original Post: My package was confirmed delivered to the NZ warehouse 6 days ago (signed for by “Mikesh”), yet it STILL has not shown up in my “Package Inbox”. I have reached out twice via email to their support and twice via the “Contact Us” page on their website to inquire about my package, and have only received one response back, which simply asked me to kindly wait 48 hours for my package to appear after delivery (note: it had already been over 48 business hours since my package was marked as delivered, so clearly whoever is running the “support” team is not reading emails very closely. I have also seen in other review responses that they will claim to have not received emails/say that they’ve gone to spam, and I know this is just not true, given that I have received at least one response and all correspondences have been to/from the same address). Given that they are not following any of their stated policies (packages should appear in Package Inbox in 1 business day, emails inquiries will be responded to in 24 hours, etc.), I am left with no choice but to assume that this operation is a scam and that they have stolen my package. Very disappointing!
12 lutego 2025
Opinia niezależna
Odpowiedź od Jetkrate
Hi Colleen,
Thank you for your feedback, and we sincerely apologise for any frustration you experienced regarding your package.
To clarify, your package was delivered to our warehouse on February 14, 2025. However, it was missing your JKRT number on the shipping label, which prevented it from being automatically linked to your account. As a result, it was set aside as unclaimed until you contacted us the second time advising it had not been entered within 48 hours.
Once we were able to manually identify the package by your name, it was promptly added to your Jetkrate package inbox. We’ve also provided an image showing how your package was addressed, highlighting the importance of including your JKRT number when placing future orders to prevent delays.
We sincerely regret any inconvenience caused, but we hope you understand that this issue did not originate with Jetkrate. If you are satisfied with the resolution, we kindly ask that you update your Trustpilot review to reflect this.
Please don’t hesitate to reach out if there’s anything else we can do for you.
Odpowiedź od Jetkrate
Hi Dim,
Thank you for your great review! We’re delighted to hear that you found our service fast and reliable. Your support means a lot to us, and we look forward to assisting you again in the future!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.