Jaoyeh Recenzje 

287
Wynik TrustScore: 2 na 5

1,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

AVOID! Missed promised delivery and still no refund!! I had similar experience of ordered solar eclipse glasses as advertised for Wednesday delivery in time for the eclipse. The glasses didn't ar... Zobacz więcej

Oceniono na 1 z 5

I ordered solar eclipse glasses because they were advertised for Wednesday delivery in time for the eclipse. They never arrived, so they were completely useless. I also asked this seller for a r... Zobacz więcej

Oceniono na 1 z 5

If I could give zero I would!!!!! Absolute cowboy company, guaranteed delivery date for today (wed 12th August) for solar eclipse glasses before 4pm and no delivery! I wish I had checked reviews... Zobacz więcej

Oceniono na 5 z 5

The solar eclipse glasses came right on time. I was one of those last minute people and ordered through Wowcher, after getting a weird email with no official confirmation I started to look at reviews... Zobacz więcej


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

287 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 9% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(287)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
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Oceniono na 1 z 5

Where is my order?…

Ordered a backless bra through the Range. It was supposed to be delivered last Wednesday it's now Monday (a bank holiday yes but still way over the time) I contacted the Range they gave me a tracking number but all Royal mail says is it will update once they try to deliver it! No no good!! I've asked the Range a further 3 times to help but all they keep doing is sending the same tracking number!!!

24 maja 2023
Opinia niezależna
Oceniono na 1 z 5

I am at my wits end with this company

I am at my wits end with this company. I purchased a laptop over 3 weeks ago. The first one the company claimed was lost in transit. They then sent me a replacement which I made an error on thinking the screen was cracked but it was some remaining screen protector. They said over a week ago they would send back to me and I have not received. The laptop was over 380.00 and they are not responding to emails or calls. I hope they read this and come back to me urgently.

10 maja 2023
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Hi
this issue has been resolved, as the parcel was delivered to your neighbour, all the tracking information you needed was sent to you several times including photographic evidence, signed evidence and also gps co ordinates.
I did all i could to assist you with the issues you experienced
Regards
Fiona

Oceniono na 1 z 5

Incomplete order

Ordered two Christmas fleece jumper in October 2022 , parcel eventually arrived jan 2023 with only one jumper in it, I have tried through Groupon many many times to resolve the issue and have had no luck what so ever, I get an email asking for order number etc to assist with the refund but I can not even email them back as it doesn’t get delivered… absolute joke of a company taking people’s money and not delivering the good… would recommend avoiding this company

19 marca 2023
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Hi
Apologies to hear you are having issues. We are the merchants, have you emailed any of our support staff? Rather than go through the deal site. Please supply your voucher code (not order id) full name and address including postcode as it appears on your account and i can look into this for you, please send these details ti internationalaccount@jaoyeh.com
Regards
Fiona

Oceniono na 1 z 5

28th april THIS HAS NOT BEEN SORTED AS YET ??????

i didnt even want to give one star ? this company is disgusting omg bought off wowcher in january they sent me a keyring explaining the parcel will be sent soon,so i left it for a while we are in march now and i have emailed them and phoned still no parcel all they say is send us name address wowcher order number,then wait 72 hours for a reply, and i asked for a refund no joy there either,does anyone one no what else i can do please looks like everyone is having the same problem?IM FED UP. This company is rubbish shouldn’t sell anything to be honest why are they still selling things. But wowcher sorted it out and I had a refund Thankyou to them WOWCHER .

17 stycznia 2023
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

hi
sincere apologies for the isues, Please supply your voucher code (not order id) full name and address including postcode as it appears on your account and i can look into this for you, please send to internationalaccount@jaoyeh.com
Regards
Fiona

Oceniono na 4 z 5

New revoew

I wrote a terrible review about this company but after receiving a reply to my review with a new customer email my complaint has now been sorted and i have received my refund in just over a week. I have given this review just on my experience within the last week and not the full experience i have gived 4 as I really wanted the coat i ordered rather than a refund however i found one on market place which was new and only £10 so maybe it was ment to be
for complaints use the email address:
, internationalaccount at jaoyeh dot com you are not allowed email addrss on here so I had to put in this format I emailed a lady called Fiona who sorted my complaint quickly

8 lutego 2023
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Hi
Thank you so much, we are doing our best to sort all previous issues

Oceniono na 1 z 5

Absolutely ridiculous can’t be legitimate

Absolutely ridiculous. Not sure what’s going on with this company. I ordered a Stranger Things advent calendar for Christmas for my daughter. I picked it up through Wowcher - click and collect. Very disappointing on collection, it was only A5 size, didn’t bear any resemblance to Stranger Things and there was a big crease in the casing so the spine of the back was creased and contents hanging out. That’s when the trouble started. They offered a replacement which I took as I couldn’t find an alternative and so close to 1st Dec. However, it took forever to get to Wowcher again and too late for Christmas, so I said I didn’t want it and to issue a refund.

However you just then get a weekly (approx) email which just doesn’t bear any resemblance to the actual scenario. It will say for e.g. the item got lost in transit (which it didn’t!!) & sorry we will cause a refund / look into this (repeated weekly). However they’re just stalling all the time. I don’t know how Wowcher can still with dealing with this company and have to take some responsibility (I cc’d them into every email) we’re now at the end of January and the company are still saying they will issue me with a refund. DO NOT USE

1 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

Ordered humidifier worth £17 through…

Ordered humidifier worth £17 through The Range. Almost 2 weeks already passed, nothing delivered. They take money from you!

1 stycznia 2023
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

Ordered 2 stranger things advent…

Ordered 2 stranger things advent calendars Oct 26th and received nothing to date (Dec 21st) through living social. Little or no response to email chases. Really appalling service, never use

21 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

Rip off

There really should be an option for no stars. I ordered a Stranger Things advent calendar which I have never received. They are clearly working with Wowcher to rip people off.

20 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

SCAM ARTISTS

0 stars ordered a stranger Things Advent calendar from wowcher, cheap, nasty , damaged, ungiftable, nothing stranger things about it. SCAM ARTISTS HANG YOUR HEADS IN SHAME

19 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

Awful service

Awful service, was not on time, product was awful. Not all items in there.
Do not order anything from them. Wowcher will not help you either

12 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

It would be zero stars if possible

It would be zero stars if possible. Ordered a stained glass bird ornament as a present and the quality is shocking, it is nowhere near worth what I paid for it, let alone the RRP. I emailled nearly 10 days ago to complain and still no response, given the other reviews I doubt I will hear anything. Absolute scam and will not be shopping through them or wowcher again. I'm amazed that they are still trading and haven't been investigated as products are misleading and poor quality.

Edit 22/12/22
I have finally heard back from them over 2 weeks later via email after emailing wowcher who chased them up for a response. The email I have received is a generic response about delays with items being processed and that my item will now be on its way and in time for Christmas. So on top of selling shockingly poor quality items and only responding to complaints when chased by wowcher, they don't even bother to read your emails and send generic replies back rather than dealing with the issue. Avoid them like the plague, absolutely disgusting company.

13 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

I put one star only because I couldn't…

I put one star only because I couldn't put no stars! I ordered some stained glass effect bird window hangers. They are absolute junk. Really poor quality. Not at all the same as in the advert. They went straight in the bin. Judging by the reviews I've read most of the goods from this company are cheap and nasty. Buyer beware.

2 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

Ordered stranger things advent…

Ordered stranger things advent calendar. Never arrived at all and have emailed querying this, had no response and very much doubt I'll get my money back.
Avoid this seller at all costs

9 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

It’s a -5 I order a double zipped…

It’s a -5 I order a double zipped handbag on 3/11/22 though Groupon after 2 weeks of emailing them for the where about of my goods , now on Groupon tracking it’s saying delivered but not to me I’ve asked for replacement or refund and tracking information none of which has been confirmed now asked Groupon for help to solve this matter . I feel that Jaoyeh Trading Ltd are scamming people .

3 listopada 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

Do not buy from Jaoyeh

Brought a voucher through wowcher for an Advent Calendar was due to be here by 18 November, it still isn't here. Worst customer service ever from Jaoyeh, they are now not responding, have had to ask wowcher to intervene. No idea if I have lost money.

8 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

If I could give no stars I would

If I could give no stars I would, ordered a stranger things calendar through Wowcher on the 19th November and it arrived today 8th December, it is possibly the worst quality thing I have ever paid for £13.99 plus £3.99 delivery, I will be returning for a full refund, DO NOT PURCHASE ANYTHING FROM WOWCHER THAT THIS COMPANY SUPPLIES, YOU WILL BE RIPPED OFF AND EXTREMELY DISAPPOINTED!!!! ABSOLUTE SH@ITE

8 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

Oceniono na 1 z 5

Do not buy from these people

I wish to god I had checked trustpilot before I purchased from this compnay via wowcher. My calendar never arrived, its been 6 weeks now, no response from the company, nothing from wowcher. Single parent here who works for the nhs and wanted to buy a stranger things calendar for my daughter, which she wont get now. You horrible people. Scam artists, i can't afford to be ripped off. All I can do now is report them. Merry bloody xmas.

7 grudnia 2022
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Sincere apologies for the issues you have experienced. We now a have new Customer Service Team, who are dedicated to solving any customer issues that should arise.Please email internationalaccount@jaoyeh.com with your full name, voucher code and delivery address including postcode and we can look into and hopefully solve any concerns that you have

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