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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

They are selling counterfeit items (impersonating the BBC version Traitors game). Terrible company. They should be reported and I have had no support from wowcher who are promoting them.

Oceniono na 3 z 5

Slow delivery. Ordered a solar charger from Groupon and then found it was to be shipped via this company. Quoted 7 working days to deliver. Ordered on the 24th September and after a while I email... Zobacz więcej

Oceniono na 1 z 5

Order with this bunch of cowboys via Range Marketplace, 2 packages arrived separately. 1 wrong size and other complete wrong item. Cannot arrange a return as no details for company direct and The Rang... Zobacz więcej

Oceniono na 1 z 5

Ordered a garment via Groupon on February 5th and despite three e mails, still no garment nearly 4 weeks later. Company is blaming Royal Mail deliveries. Unfortunately for them, I worked for RM for... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

1,4

Bardzo słaba

Wynik TrustScore: 1.5 na 5

270 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 38% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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Oceniono na 1 z 5

Avoid at all costs

Avoid at all costs. I inadvertently used this company when buying something from The Range website. Item was shocking quality and not as described. Of course they provided no details for returns but I managed to find their business address on the Companies House website. I sent the return by recorded delivery and nearly 4 weeks later still waiting to be refunded…..

25 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

I was scammed

I was scammed; I bought a watch at the beginning of December and it hasn't been sent. They doens't speak with me. Give me my money.

18 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Xmas jumper

I ordered a Christmas jumper through wowcher from this company l didn't receive it, l have emailed a few times to request a refund and when I emailed the address on the website they tell me to email a different address for refund. Just going back and forth all the time.

14 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Don't bother

Don't bother. Ordered 'Traitors Christmas Crackers' game through Wowcher. Nothing like pictures. Cheap, nasty, with label pasted on over the top of sellotape. Doubt I'll get a refund looking at reviews, and Wowcher won't get involved 😕

8 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Dear

Dear. I have received my item smart bracelet but cannot use it because I do not have the charger please send me charger . Please send me charger to this address 176-A Tomswood hill Ig62qr Ilford

5 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Shockingly bad service - where is my parcel / refund

Shockingly bad service. Placed an order through The Range - was told item despatched & handed to Royal Mail 16 Nov. Royal Mail tracking still states on 1 Dec that they are still awaiting the parcel. No updates from The Range or Jaoyeh. No parcel but money taken out of my bank account immediately. Kindly refund me in full.

15 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Bad experience indeed

Bad experience indeed. My item took almost a month to arrive and worse part is that they sent the watch with pink straps and there was no compensation or extra gift for delays. I’ll never order anything from them

16 października 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

hi
i have just checked the system and i can see that a replacement as been sent and has been delivered

Oceniono na 1 z 5

Absolutely s&£t company

Absolutely s&£t company. Ordered through the range received half of order and other half was NOT what I ordered.
I would willingly send back what they sent to get my original order.

Tried customer support The Range absolutely s£&t also!! Keep saying they are sending item but tracking number not valid on royal mail.

NEVER BUY FROM THESE UNLESS YOU WANT TO BE SCAMMED

20 października 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

hi
please supply your order details
Sincere apologies you have had issues with the Range customer service. We are the merchants and i personally deal with Range issues, but unfortunately i can only assist with issues that the range send to me.

Oceniono na 1 z 5

No response and no refund

I ordered tie backs via B&Q. They took weeks to arrive and when they did, they were the wrong colour. I returned them but received no refund and despite contacting them multiple times have not received any response.

1 września 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

hi
sincere apologies, we requested extra information from you so we could look into your issue, but we yet to have a response

Oceniono na 1 z 5

Ordered a smart watch from Wowcher

Ordered a smart watch from Wowcher, it wouldn't turn on. On looking at the instructions it said to attach the charger, which didn't come with it, so now I'm left with a useless lump of plastic.

23 czerwca 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

hi
please remove the straps from the watch face and insert the face into a usb plug

Oceniono na 1 z 5

Absolutely TERRIBLE!

Absolutely TERRIBLE!! I ordered 2 of the same coffee maker (one for me, one as a gift) and only one sent but they’re trying to make me return the one they sent me saying it was 2 and shipped in someone else’s name but I placed the order under my name! Refusing to send it back and they won’t give me a refund for the second one I ordered (order invoice shows 2 not 1). I have proof only one got delivered but they won’t accept it.

20 maja 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

update 11-6-25
i have just looked into your issue. I can see that we received your order from the deal site 26th May
delivery was made 30th May
you advised us 4 days ago only one item had been delivered, which we apologised for and arranged a replacement to be sent out, this was processed 10th June.
We have done all we can in the amount of time that has passed since the order was first received

hi
i have sent a request for more information

Oceniono na 1 z 5

We bought a SMEG kettle and toaster set…

We bought a SMEG kettle and toaster set for Christmas 2024 via B&Q and the paint is already bubbling off. Upon calling B&Q I have discovered it was sold by a third party seller, Jaoyeh Trading. Phone number doesn’t exist and can’t access website. Be aware and do not buy from this seller.

25 kwietnia 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

Dear customer. You’re able to email us via the portal on BQ to which we will get back to you within 24 hours and we will sort the issue out for you”

Oceniono na 1 z 5

Rip off

I am in the process of collecting information from unhappy buyers almost 200 now, I myself have been conned by you so it's all being handed to trading standards, the police and selling platforms. Your about to learn.

24 kwietnia 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

UPDATE 2-5-25
No further information has been supplied to help us assist you

hi
i am unable to find any other reviews from yourself regarding an order you have made through us

Oceniono na 1 z 5

Ein Stern noch zu viel,verkaufen…

Ein Stern noch zu viel,verkaufen wirklich minderwertigen Schrott aus China,hatte über Groupon Überraschung gekauft für 12 Euro, bekommen habe ich 3 Euro in ear Kopfhörer,absoluter Schrott für den Mülleimer

2 kwietnia 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

please supply your voucher code so i can look into this issue

Oceniono na 1 z 5

Non existent customer service unless you get The Range involved.

I ordered a hoody through the Range. The picture showed a lovely dusky pink with cream string. I ordered XL as I wanted it loose fitting. When it was arrived it was a shocking bright baby pink with white string. Absolutely nothing like the picture and the sizing was completely off as it was very tight fitting. I am a size 12-14. I had no response from Jaoyeh to arrange return so after another few weeks had to get the Range involved and surprise got emailed a return label straight away. POD shows this has been received 4 weeks ago and still no refund. This company is awful and should not be selling on UK marketplaces. It took almost a month to arrive in the first place. You now have my item and my money and I have nothing.

Edit- I chased with The Range on 18th March after hearing nothing and surprise a refund has now eventually been issued (although not received yet)

2 stycznia 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

hi
sincere apologies in the delay, a refund was issued 19th March

Oceniono na 1 z 5

What a joke..

What a joke... I brought a groupon as the picture and description looked exciting for a "Electronics Mystery Deal" ... I didn't expect much, but all my £7.99 got me was a cheap knock off set of ear buds that are not worth 50 pence....very misleading advert and a total waste of time. even if you try to email them it just bounces back...don't put time or effort into this type of scam.

1 marca 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

update 10-3-25
no further information was supplied
hi
i have sent you a request for further information

Oceniono na 1 z 5

Missing item and no refund

Ordered a garment via Groupon on February 5th and despite three e mails, still no garment nearly 4 weeks later. Company is blaming Royal Mail deliveries. Unfortunately for them, I worked for RM for over 30 years, still have contacts and am assured there are no issues with deliveries in our area, as
stated by Jaoyeh. Have asked for refund and have had no response despite asking twice. Apparently they are based in Wales and I am embarrassed on their behalf.

26 lutego 2025
Opinia niezależna
Logo Jaoyeh

Odpowiedź od Jaoyeh

update
7-3-25
we have not been able to assist as our request for further information has gone unanswered

apologies, i have sent a request for further information

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