Jaoyeh Recenzje 

Ordered a laptop. Received in good time. So far no issues. Really good product for the price

Thank you for putting it right.

Ordered a blouse via the range market place. Arrived and is nothing like the advertised blouse. Poor quality, shiny material, long sleeves. Cannot find out how to return.

Bought earrings via wowcher which were damaged.sent email to J&Y 8th feb, 19th feb and then requested return through wowcher 24th feb. Returned earrings, haven't heard anything since, no replacement or refund. Shockingly bad service.

Cette entreprise(qui vend sur Groupon) est une véritable arnaque , elle encaisse votre argent mais ne vous expédié jamais votre commande, il fond la sourde oreille et ne vous rembourse pas.
Je vais signaler cette entreprise aux autorités de fraudes française.
À fuire absolument !!!
Je ne felicite pas une entreprise comme GROUPON de valider des ventes comme celle ci

I recently purchased a heated vest from Jaoyeh. Although the vest was good quality, it sadly didn't fit so I returned the item. Jaoyeh was very helpful during this process and replied to my many questions. I have now been refunded and would like to thank Jaoyeh for all their help in the matter.

I ordered 2 sets of g9 light bulbs from the Range on 03/02/2024 instead of emailing me and being honest you as a company sent me a KEY RING and a letter stating that there was an error in the Royal Mail system and a new tracking number would be provided within 7 days but if not I was supposed to contact you which I did via PHONE BUT NO ANSWER so and after numerous phone calls to the Range and being told that I had already had a delivery from you and I had to prove to them what I had got in the delivery. The bulbs finally arrived in the post this morning.
That is why you got a 3 star rating

It took awhile to arrive that I had to find out what happened to my item. I was contacted after day. However the item delivered in time for use .and I'm pleased with it.
Thank you for your communication.

Terrible customer service.
I ordered a heated gillet from BandQ,I didn’t realise that this was from an another company through marketplace and not bandq direct.
When the gillet came it said on the bag it was an extra large and my partner is normally a medium but I ordered a large so he could get a jumper under it but when we opened it was way too small for him it didn’t even fit me and I am quite a bit smaller than my partner! It had a label inside the garment which said made in China.
I contacted B&Q and they said that as it’s a marketplace, seller that I need to press the contact seller button and contact them direct to try and get the issue resolved with them first.
I did this I received a reply back saying that they would send out a replacement ASAP if I sent my partners measurements and that they would send out a returns label so I can return the one that’s too small, so I thought that’s great did this and waited for the replacement but it didn’t arrive!
They emailed me over a returns label, but it was a print at home. I contacted them to tell them that I was unable to do this and could they send me a physical one, this is when the problem really started, with tons of emails back and forth going round in circles and getting nowhere!
They sent me an email saying that I could return it to B&Q for a refund. I contacted them and said I am happy to return to bandq but didn’t want a refund, I wanted a replacement which they had said was already on the way, which I said I still haven’t received. ’They then asked again for the measurements, which I said this is now getting silly as I’ve already given you these but gave them again and saw that had attached the same print at home returns label.
I asked again for them to send me a physical returns label. Again they emailed me with the same print at home label but this time said return it to a Royal Mail depot and they could print it out for me.
I spoke to B&Q to say that I’d had enough of this, but the advisor told me to do what they said so I drove all the way to royal mail depot just for them to say that this was a print at home label and they were unable to print it out as it had no QR code!
I was really cross and sat outside and emailed the company to say I had a wasted journey. They replied a few days later saying that they couldn’t believe that Royal mail couldn’t print it because they would’ve had loads of printers! I replied and said that as I said earlier in my email, the reason they couldn’t print it was as it wasn’t the right label with a QR code not that they didn’t have printers.!
There were so many emails back and forth to Jaoyeh trading, between the 20th of January and the 13th of February, they made so many promises that they didn’t keep! I never received a replacement and I have now returned to BandQ for a refund. The staff at B&Q were laughing when they saw the size of the gillet and the fact that it said it was extra large and it wouldn’t even have fit any of them!
This would been resolved so easily, If they had just sent out the replacement that fit and a physical returns label or one with a QR code that the post office could have printed out and I would’ve been really happy! Instead they are getting a bad review and I wouldn’t shop with them, again and I also now would be wary of ordering with BandQ too.

I struggle to give one star.
Bought a bag via Wowcher (first
time using this market place) and made the rooky mistake of thinking that the company would be legit so I did not
check reviews. Needless to say - I have not received the goods and they are not answering emails.
Words to the wise - do not purchase from this company. On the back of this I will never use Wowcher again - can’t understand how they would still let this company trade on their site given all the negative reviews. I am not optimistic that I will see my money again.

This company is a joke. I ordered a security light with them through GROUPON. They have not dispatched the item despite giving me a tracking number. Tracking shows Royal Mail are still waiting for the item. The company refuse to refund my payment and just keep telling me to wait. AVOID AVOID AVOID

Update 02/02/24: After posting on Trustpilot I finally received the refund I had been requesting for 10 days. Why does it take negative reviews for this company to do the correct thing? I will never purchase from them again.

Update2 02/02/24: So I have written this review because I am a had man! In the companies opinion it has got nothing to do with the inadequate customer service I have received. I wonder if the cmpany is able to explain why 92% of their reviews are 1* and only 6% 5*. Reviews don't lie.

This company is an utter waste of time.You have a return they do not get back in touch with you to to create a returns label.Item sent back finally on the 16th of January by Royal Mail.Item received at the destination on 18th of January.You try to also ring them but to no avail nobody answers.Its one company that i wouldn’t even bother doing business with again.Shocking communication from them.They are not even worth having ordering from them because of the response times to which is zero.

Grosse arnaque, j’ai acheté une box niveau 1, soit disant, produit de grande marque et de qualité…. J’ai reçu des copies d’AirPod,trouvé sur aliexpress à 4€…avec un son pourrie en plus.
Une honte, on est dans l’arnaque pur

I purchased something from THE RANGE online which wasn’t suitable - they told me to deal direct with JAOYEH who then sent me a return label. I posted it and Royal Mail has confirmed it was delivered BIT I HAVE NOT RECEIVED MY REFUND. I have tried to call numerous times - they do t answer their phone and have emailed them several times regarding this - they always state they will contact me within 72 hours but NEVER DO. I am out of pocket by £70 !

As others have said, complete rip off! I bought 3 mystery boxes from Groupon. Biggest mystery is how the company can get away with their false advertising! What arrived was 3 small items in a plastic postage bag; a multi USB, a USB light projector and a nurse style fob watch which doesn't work and I cannot see how to replace the battery. Most definitely not worth the £11+ per item Groupon price.

Complained to Groupon customer service, who passed onto Jaoyeh. Their response was I can return if faulty but otherwise tough!

Awful items and awful customer service

Ordered a top from Groupon on 28th Nov, did not arrive, contacted the company to be told it would be 72 hours for response, contacted them again a week later to be told it would be 72 hours for a response again, Groupon contacted them & was told l have been refunded, l have not been, nor received item. They are a fraudulent company whom do not respond.

In early November 2023 I ordered an electronic mega surprise item from this company via Groupon. ( as a Christmas present ) at £13.48.
What I have received is a cheap and nasty ‘smart ‘ watch - I have no idea how to charge it. There are no instructions and no charging unit. Tat.
I have checked Companies House records which show three recent resignations-the registered address is- 1 PENIEL GREEN RD PENIEL GREEN ROAD LLANSAMLET
SWANSEA
WALES
SA7 9AP
There is no phone number. What they sent was tat. AVOID using this company .I would not have given it any stars if I could.

I ordered a top to wear for Xmas day 1st week in December to be delivered on the 19th Dec. Hasn't arrived. Been trying to get answer from The Range as ordered thru them. Nothing. Based on the awful reviews of this company I'm not holding out much hope of receiving. Avid like the plague. !!

REPLY yes i did contact you numerous times and was ignored.!!