Iqmind Recenzje 212

Odpowiedź od Iqmind

23 mar 2025

Hi James Atkinson,

Thank you for your feedback. We’re sorry for any confusion.

Our test is advertised as available for a small fee of £0.50, which is clearly stated before payment, along with details about the 24-hour trial and subscription terms. We do our best to make this information as transparent as possible.

If you have any questions or would like us to review your case, feel free to contact us at contact@iqmind.co or call +44 20 35 14 30 76, Monday to Friday, 9 a.m. to 6 p.m.

Kind regards,
The iqmind.co team

Odpowiedź od Iqmind

23 mar 2025

Hi Per Øllgaard,

Thank you for your feedback, and we’re sorry to hear about your experience.

Our service includes a clearly stated trial for £0.50, after which a monthly subscription is activated if not cancelled within the 24-hour trial period. We understand how upsetting it can be if this wasn’t clear or if you experienced difficulty cancelling.

We encourage you to contact our support team with the details of your case so we can review it thoroughly. You can reach us by email at contact@iqmind.co or by phone at +44 20 35 14 30 76, Monday to Friday from 9 a.m. to 6 p.m.

Kind regards,
The iqmind.co team

Odpowiedź od Iqmind

23 mar 2025

Hi,

Thank you for your feedback, and we're sorry to hear about this situation.

If you cancelled your subscription and later noticed a charge, we understand your concern and encourage you to reach out to our support team so we can investigate further. We never reactivate subscriptions without user action, and each case is reviewed individually.

You can contact us at contact@iqmind.co or call us at +44 20 35 14 30 76, Monday to Friday, 9 a.m. to 6 p.m.

Kind regards,
The iqmind.co team

Odpowiedź od Iqmind

23 mar 2025

Hi Laura,

Thank you for your message, and we're truly sorry to hear about your situation.

If you received a cancellation confirmation and were still charged, we completely understand your frustration. Please rest assured that we take such cases seriously, and our support team can investigate the situation in detail.

We encourage you to forward the cancellation email and any relevant information to contact@iqmind.co so we can look into this further. You can also reach us by phone at +44 20 35 14 30 76, Monday to Friday, from 9 a.m. to 6 p.m.

Kind regards,
The iqmind.co team

Odpowiedź od Iqmind

23 mar 2025

Hi Marius Adrian Stefan,

We're sorry to hear that you were disappointed and felt the subscription terms weren’t clear.

Please note that when signing up, the trial and subscription conditions are displayed before payment, including the 24-hour trial period and automatic renewal if not cancelled in time. Our goal is always to be transparent, and we regret if this wasn’t your impression.

If you need assistance or would like us to take a closer look at your situation, feel free to contact our support team at contact@iqmind.co or call us at +44 20 35 14 30 76, Monday to Friday from 9 a.m. to 6 p.m.

Kind regards,
The iqmind.co team

Odpowiedź od Iqmind

23 mar 2025

Bonjour,

Merci d’avoir partagé votre avis. Nous sommes désolés que vous ayez eu cette impression.

Nous tenons à préciser que lors de l’inscription, les conditions de l’offre sont clairement affichées : un test à 0,50 € suivi d’un abonnement mensuel si la période d’essai de 24 heures n’est pas résiliée. Un e-mail de confirmation est également envoyé avec toutes les informations utiles.

Si vous avez rencontré un souci ou si vous pensez qu’il y a eu une erreur, notre service client est à votre disposition pour examiner votre situation. Vous pouvez nous contacter par e-mail à contact@iqmind.co ou par téléphone au +33 1 89 86 81 95, du lundi au vendredi, de 9 h à 18 h.

Cordialement,
L’équipe iqmind

Odpowiedź od Iqmind

23 mar 2025

Hi Toby Picco,

We understand your frustration and are truly sorry to hear about your experience.

If you received a confirmation of cancellation and were still charged, we strongly encourage you to share that documentation again with our support team so they can thoroughly review your case. We take these matters seriously and always investigate them carefully.

Please note that no charge is made without a valid subscription process, and we rely on secure third-party payment providers to handle all transactions. We never initiate charges manually or arbitrarily.

You can reach our support team at contact@iqmind.co or by calling +44 20 35 14 30 76, Monday to Friday, from 9 a.m. to 6 p.m. We remain available to assist and clarify any confusion.

Kind regards,
The iqmind.co team

Odpowiedź od Iqmind

23 mar 2025

Hi Filippo Pili,

Thank you for taking the time to share your concerns. We're sincerely sorry to hear that you've had such a negative impression of our service.

Please rest assured that we do not reactivate any subscriptions or issue charges without a valid basis. Our system does not store credit card details directly — all transactions are processed securely via our payment provider, in line with industry standards.

Our 24-hour trial policy is clearly explained at the time of registration, and we always encourage users to cancel within the trial window if they do not wish to continue. That said, if you believe you were charged in error, we understand how upsetting that can be, and we encourage you to continue communication with our support team so we can carefully review your case.

You can reach us at contact@iqmind.co or by phone at +44 20 35 14 30 76, Monday to Friday, from 9 a.m. to 6 p.m.

Kind regards,
The iqmind team

Odpowiedź od Iqmind

23 mar 2025

Hallo,

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu schildern. Es tut uns aufrichtig leid, dass Sie den Eindruck eines Missverständnisses oder einer Irreführung durch unseren Service gewonnen haben.

Unser Angebot beinhaltet eine klar kommunizierte Testphase, die jederzeit innerhalb des angegebenen Zeitraums gekündigt werden kann, um eine automatische Verlängerung zu vermeiden. Wir nehmen jede Rückmeldung ernst und prüfen individuelle Fälle mit großer Sorgfalt.

Wenn Sie uns bereits kontaktiert haben, wird unser Team Ihnen so schnell wie möglich antworten. Für weitere Fragen stehen wir Ihnen gerne zur Verfügung – per E-Mail an contact@iqmind.co oder telefonisch unter +44 20 35 14 30 76, montags bis freitags von 9 bis 18 Uhr.

Mit freundlichen Grüßen
Ihr Team von iqmind

Odpowiedź od Iqmind

23 mar 2025

Hi Shane Audinett,

Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration you've encountered.

We always aim to handle cancellation requests fairly and based on clear documentation. If you've already provided evidence of your cancellation within the 24-hour window, please be assured that our team is reviewing your case carefully.

We take such concerns seriously and strive to resolve them transparently. If needed, don’t hesitate to follow up by email at contact@iqmind.co or by calling us directly at +44 20 35 14 30 76, Monday to Friday from 9 a.m. to 6 p.m.

Kind regards,
The iqmind team

Odpowiedź od Iqmind

23 mar 2025

Hi Mette Bischoff,

Thank you for your feedback, and we’re sorry to hear about your concern.

Please note that our service includes a clearly stated trial period for €0.50, during which you can cancel at any time to avoid further charges. Instructions for cancellation are provided in the confirmation email sent upon registration, but we’re always here to help if anything is unclear.

We see that you’ve already contacted us by email — our support team will get back to you as quickly as possible to assist you and make sure everything is sorted out.

You can also reach us by phone at +44 20 35 14 30 76, Monday to Friday from 9 a.m. to 6 p.m.

Kind regards,
The iqmind team

Odpowiedź od Iqmind

23 mar 2025

Hi Jairifbas,

Thank you for your feedback, and we’re sorry to hear about your impression.

We’d like to clarify that our service offers a trial for a small fee, and it is clearly mentioned during registration that the subscription continues unless cancelled during the trial period. No hidden charges are applied, and everything is disclosed before any payment is made.

That said, we completely understand your concerns. If you feel something wasn’t clear or if you need assistance, please don’t hesitate to reach out to us at contact@iqmind.co or call us at +44 20 35 14 30 76, Monday to Friday from 9 a.m. to 6 p.m.

Kind regards,
The iqmind team

Odpowiedź od Iqmind

23 mar 2025

Hallo,

vielen Dank für Ihr Feedback. Unser Test kann für nur 0,50 € ausprobiert werden, und alle Informationen zur Testphase und zum möglichen Abonnement werden vor der Zahlung transparent angezeigt.

Wir bieten diese Testphase an, damit Sie unseren Service unverbindlich entdecken können. Natürlich ist es jederzeit möglich, innerhalb dieser Frist zu kündigen, ohne weitergehende Kosten.

Falls Sie Fragen haben oder Unterstützung benötigen, steht Ihnen unser Kundenservice gerne zur Verfügung – per E-Mail unter contact@iqmind.co oder telefonisch unter +44 20 35 14 30 76, Montag bis Freitag von 9 bis 18 Uhr.

Freundliche Grüße
Ihr Team von iqmind

Odpowiedź od Iqmind

23 mar 2025

Hello Tobias Risgaard,

Thank you for your feedback, and we're sorry to hear about your experience.

Our service includes a trial period for £0.50, after which the subscription continues automatically unless cancelled during the trial. This is clearly stated at the time of registration. That said, we understand how frustrating it can be if the service wasn’t what you expected.

Please rest assured that you can contact our customer service team directly to review your situation in detail. You can reach us Monday to Friday, from 9 a.m. to 6 p.m., by email at contact@iqmind.co or by phone at +44 20 35 14 30 76.

Kind regards,
The iqmind team

Odpowiedź od Iqmind

21 lut 2025

Hallo Xaviera Van Leeuwen,

Het spijt ons te horen dat u deze ervaring heeft gehad. Ons abonnementssysteem en de voorwaarden worden duidelijk vermeld voordat de aankoop wordt bevestigd. Daarnaast bieden wij een gratis proefperiode waarin gebruikers zich op elk moment kunnen afmelden voordat het abonnement begint.

Als u verdere uitleg wenst over uw account of betalingen, staat ons ondersteuningsteam voor u klaar. U kunt contact met ons opnemen via e-mail op contact@iqmind.co of telefonisch op +44 20 35 14 30 76.

Wij blijven tot uw beschikking om eventuele vragen te verduidelijken.

Met vriendelijke groet,
Het IQMind Team

Odpowiedź od Iqmind

21 lut 2025

Hello MAVA,

We’re sorry to hear about your experience. If you canceled your subscription and still received a charge, this may be due to an issue with the cancellation process. We understand your frustration and want to resolve this as soon as possible.

Please contact our support team at contact@iqmind.co or by phone at +44 20 35 14 30 76. We will review your case and provide you with a solution.

We remain available to assist you.

Best regards,
The IQMind Team

Odpowiedź od Iqmind

21 lut 2025

Bonjour,

Nous sommes désolés d’apprendre votre mécontentement. Notre service fonctionne avec un abonnement, dont les conditions sont clairement indiquées avant la validation de l’achat. Nous proposons également une période d’essai gratuite permettant une annulation immédiate et sans engagement à long terme.

Si vous souhaitez des précisions sur votre dossier ou une assistance, notre équipe est disponible pour vous aider. Vous pouvez nous contacter par e-mail à contact@iqmind.co ou par téléphone au +33 1 89 86 81 95.

Nous restons à votre disposition pour toute clarification.

Belle journée,
L’équipe IQMind

Odpowiedź od Iqmind

20 lut 2025

Hello Nella Kovacs,

We’re sorry to hear about your experience. Our service includes a subscription option, with all details displayed before payment confirmation to ensure transparency. If you have already canceled your subscription but are still experiencing issues, we strongly encourage you to reach out to our support team so we can assist you.

Please contact us at contact@iqmind.co or call +44 20 35 14 30 76 (Monday to Friday, 9 AM to 6 PM). We are here to help.

Best regards,
The IQMind.co Team

Odpowiedź od Iqmind

15 lut 2025

Hello Kevin Jones,

We are sorry to hear about your experience. Our service includes a trial offer for £0.50, followed by a £48.50 subscription that provides access to additional features. All pricing and subscription details are clearly displayed before payment confirmation.

If you need further clarification or assistance regarding your case, please contact our support team at contact@iqmind.co or call us at +44 20 35 14 30 76. We will be happy to review your request.

Best regards,
The IQMind.co Team

Odpowiedź od Iqmind

10 lut 2025

Hello Hans,

We’re sorry to hear about your experience. Our service provides a well-designed IQ test with an initial access fee of 0.50, along with an optional subscription that offers extended access to results and additional insights. The details of this subscription, including the automatic renewal after 24 hours, are clearly stated during the purchase process and in our terms and conditions.

We understand that this may not have been as clear as expected, and we appreciate your feedback. If you need any assistance regarding your subscription, please reach out to our support team at contact@iqmind.co or call +44 20 35 14 30 76 (Monday to Friday, 9 AM to 6 PM). We are happy to help.

Best regards,
The IqMind.co Team