Intermountainhealthcare Recenzje 

worse of worse
This intermountain bas****will go to hell only along with management and billing
Went for emergency this bas***have tie up with fire dept so they intermountain only. 72k bill for emergency plus lot of third party bill but no idea who they are.

The worst billing department and customer service I have ever dealt with in my whole life. I've been going back and forth with my billing issue since April of 2023. And it's still not resolved. Each time I call these incompetent people, all I get is different excuses and no helpful assistance to resolve my problem. Over one year, that's freaking ridiculous and inexcusable customer service. Avoid this hospital at all cost.

Terrible customer service and reports of elderly abuse!

Physicians assist King passes herself off as a doctor. I moved from out of state trying to get my medications refilled. She cannot prescribe controlled substances which my documented injury requires for pain relief. I didn’t know she wasn't a doctor, I addressed her as doctor several times. Without being corrected. She put in my chart I was addicted to the medication. Which caused me problems getting my medication. I hadn't had any medication for 3 months! But I was an addict! She is on a power trip. I decided I had enough and fired her! I got x-rays and a CT scan which verified my back injury. By 3 real doctors and presribed the medication she said I was addicted to! After wasting 4 months of my time and money with all kinds of unnecessary tests to pad the insurance bill. She should not be in the medical field. In the room waiting for her valuable advice. A sign read, "People should trust doctors more than the internet". She lied to my face several times. Trust is the currency of the medical profession. She hurts patients by her own personal beliefs. That anyone who needs narcotics for herniated disks with arthritis are degenerate drug addicts. Stay away from her, ask for a real doctor!!!!

If I could give a minus on this review I would. I have been seeing my Doctor for over 15 years. I stayed faithful when he moved from practice to practice, but his move to Intermountain health was the final straw. I had to wait over 6 months to see him the first time and now it is a minimum of 3 months. I had an appointment that I had made 3 months ago. I had to get results of several tests and most importantly the results from a sleep apnea test. After waiting for over 45 minutes, I went back up and was told by the receptionist that they would reschedule me because he was just too busy to see me. She then proceeded to tell me it would take 3 months before he could see me again. After being told he was too busy to see me even though I had made this appointment 3 months ago, I walked out. I have been looking for a new primary care doctor ever since. I ABSOLUTELY refuse to go to any doctor or practice that had anything to do with Intermountain care.

They damaged the artery on my right leg when they performed an ablation in August of 2023. They entered near my groin but the damage is closer to my knee, nowhere near the point of insertion of the catheter.

They never took accountability for what they did. At first, they claimed that the pain was normal. Nine months later and the pain is still there.

On another matter, they have a physician assistant. I do not know if I can use names, so I will use initials. His are A.H. He is argumentative, arrogant, obnoxious, and racist. When I told him of recent heart symptoms, he dismissed it “ Its probably not your heart.” Other patients have complained about the same thing.

A.H. Claimed that I had a blockage of my arteries due to his reading of my MRI results. I had an angiogram and it showed that I have no blockage.

I currently see a cardiologist. He reminds me of a bad mechanic. He guesses at the symptoms and prescribes a fix. After our last visit he claimed that someone would call to schedule our next Zoom appointment. That was one month ago. No one has ever called me.

I can go on and on.

Had a workers-comp related visit, received a bill in the mail. I called the toll-free number to get them the information so they could get paid. Call taker didn't want to break from her script and was annoyed when I asked clarifying questions. I asked what information I needed to get to her, and she rattled off a list on the spot, leaving me no time to take down any information. She was not interested in taking any of my W/C information that I had. I'm not one for dumb games so I thanked her for her time and hung up.

The doctor was good, quick, efficient, and friendly.

I wasted an hour of time trying to find a quick care in the Las Vegas Metropolitan area that is open, only for the website to show me a single option, which is closed, the chatbot not to work, and finally speaking with an Intermountain rep who pointed out they only have two quick-care/urgent care in Las Vegas.

When, based on that information of only 2 locations, I asked the rep about whether that meant that another type of quick care that said they accepted the insurance really did, perhaps in some form, she frustratedly told me I’d have to ask them.

I found Intermountain profits in 2023 in seconds with a single search ($549 million in Q1). I guess that’s not enough for an entity that will charge and refuse to pay charges to have a list of where we can go to not get charged. How absurd. How do we allow this?

Intermountain is a logistical and operational disaster. The purchase of SCL facilities has led to provider flight and plummeting levels of care. Staff is ill-trained and unable to perform very basic tasks.

In order to control costs, they have directed all calls outside 8-5 to a call center that cannot access anything or make any changes and simply transfers callers to “department closed” voicemails that don’t take messages. They have automated text and email reminders but those show up for all patients in a given zip code.

Surgical preadmit process is nonexistent and then admission is total chaos.

This hospital is just for profit. The billing is an absolute nightmare, they over charge for everything. When asked for a review on the billing they get rude. No help what so ever. Financial assistance doesn’t return emails or calls either. My insurance max is met and they still billed me an additional 15k.

Can’t even fit all the details in this post, wish I could have avoided being sick because this is one of the worst experiences I’ve ever had. All of their billing employees are outsourced and terrible. Avoid if at all possible.

Simply discharge a Medicaid patient 7 hours after being admitted because they are on Medicaid. Don’t be fooled, the new ih is just about greed, not the caregivers, patients, or community. I’m appalled.

Always have an issue and are not willing to work with me to resolve it, asking me to wait over a month without prescriptions they provided. Left wondering why?

I was just billed over $7000 for two CT scans (at that price it would only take 84 patients to actually pay for the fanciest CT scanner available). I called to see if I could get my bill adjusted stating that I could get these CT scans at another IMHC facility for under $1000 (which if I had known at the time I certainly would have done). I was told that the billing department was not responsible for the billing amount and was given no avenue for further appeal. I did find out that if I had no insurance at all I would be paying 30% less but as I had insurance they would not offer me this discount. My insurance essentially dropped the billing amount by around $350 leaving me with the rest. IMC did mildly threaten me with collections stating that they had payment plans available so that I could avoid collections. Prior to this, my experiences with IMC have been very good. FYI go to Salt Lake Clinic for your CT scans - significantly better prices there.

Their ability to communicate and take responsibility for information they provide is a the worst I have ever experienced. Additionally their PT charges are 4 times what you would pay for almost any other provider. I suggest you avoid using them if at all possible

I am very unhappy with the treatment I am getting and also the record keeping. I have been waiting for over 2 weeks to get a refill. Finally they tell me I have to come in to see a doctor first. I tell them I was in the office and saw a doctor twice in April. They say the record show I cancelled both of those appointments. I DID NOT - I was there and saw a doctor. Now another week has gone by and they say they corrected the record and yes I was there but I still have to come in because the preson I saw BOTH times was not a doctor but a helper filling in.

I received a bill for $336.80 all amounts were back to 2022 and two of the amounts were A YEAR OLD FROM Intermountain Healthcare, I have so far received two phone calls from the hospital demanding payment in full in 20 days I informed both of them I live on Social Security and I will make payments of $10.00 a month like all my other medical bills, both of them said this was unacceptable and I had to pay them $50.00 a month and if I didn't they would send me to COLLECTIONS. AND THEY ALSO INFORMED ME THEY WOULD CHARGE ME INTRESTRESS FOR EACH MONTH UNTILL PAID I TOLD THEM I ALREADY SENT IN A PAYMENT FOR $10.00 because this was all I could Afford due to other Medical Bills, and being on Social Security. They both were very rude and threats which is very poorly training. Is this how we treat are SENIORS LIVING ON LOW INCOME ALL MY OTHER MEDICAL BILLS THEY ALL AGREE TO TAKE THE $10.00 A MONTH AND WHY I'M I JUST GETTING THESE (YEAR OLD BILLS) THIS ISN'T FAIR OR RIGHT. LINDA KAY

I have select health insurance, live in salt lake city and injured my knee in idaho. I called my doctor in slc and he ordered and MRI to be done at Cassia intermountain health hospital in burley so I could get the contractual discount with an 'in network' provider. I checked the online cost estimator on 'my health' and there was no cost estimate provided for any IHC facililty in idaho for this MRI. I called select health to get an estimate and was told I couldn't get one over the phone and they would email me a cost estimate within 3 days. No cost estimate was ever emailed to me within those 3 days and being in a lot of pain and unable to travel back to salt lake, I had the MRI done at Cassia intermountain health care hospital. Select Health only gave me $117 in network contractual discount for having this done at this intermountain facility for a final cost of $2200. If i had the same procedure done at an intermountain facility in salt lake city, my cost would have been $474 after the contractual in network discount. I would have gone to a non IHC facility in Idaho and paid $500 cash price for the MRI had I known this information beforehand. I called and wrote select health customer service multiple times and was told it was a billing issue. I called and wrote intermountain billing several times and was told it was an insurance issue. No one is taking responsibility for fixing the issue. Intermountain billing is sending letters and emails that this bill will go to collections if I don't pay it. I believe this is a clear violation of the 2022 health care cost transparency act as I tried via several avenues to get the cost estimate before having the MRI done. If you have select health insurance, DO NOT go to an intermountain facility in idaho for care as you will not received the usual and customary in network discount.

Buyer beware: if you go for a wellness checkup, they will add a doctor visit to your bill and will be unwilling to tell you why. If the doctor offers you a flu shot or anything like that, do not accept it. There will be a big charge for something you could get free or for much less elsewhere. Intermountain has turned into a money making machine. And I cannot find a way to write a review of the doctor, although Intermountain has reviews online for him: all good.

Totally rude staff when you call 702-735-7154 and reach the referral office. This was my 3rd call in 2 months with the same experience each time. Go to comprehensive cancer, they treat you like a human.