Everything good with delivery BUT. we wished for double the amount delivered but could not get because of the road size.However two of the smaller pallets would have sufficed with an adjusted price,
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The process was simple, prices with 24hr delivery were very reasonable and the delivery itself was faultless. The quality of our oak logs was good and they were well packed, including some nice freebi... Zobacz więcej
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Having just started using this company i find that the administration side is excellent but after admin sorted its the haulier who lets co.pany down Payment always paid up front so all you want is... Zobacz więcej
Reakcja na opinię
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Napisane przez firmę
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Dane kontaktowe
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Zjednoczone Królestwo
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Doskonała
292 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od InstantLogs
Hi Sarah,
Thank you for your feedback!
We’re glad to hear everything was as described and that your delivery arrived promptly. We really appreciate you taking the time to share your experience.
Kind regards,
The Instant Logs Team
Good quality
Wood for our pizza oven, good quality. Arrived quickly, helpful driver. Would definitely buy again.
28 marca 2026
Odpowiedź od InstantLogs
Hi Gillian,
Thank you for your kind review!
We’re really pleased to hear that you’re happy with the quality of the wood and that it arrived quickly. It’s also great to know our driver was helpful. We truly appreciate your support and look forward to supplying you again in the future. Enjoy your pizza oven!
Kind regards,
The Instant Logs Team
Everything good with delivery BUT
Everything good with delivery BUT. we wished for double the amount delivered but could not get because of the road size.However two of the smaller pallets would have sufficed with an adjusted price,
23 marca 2026
Odpowiedź od InstantLogs
Hi Robin,
Thank you for taking the time to leave your review. We’re really pleased to hear that everything went well with your delivery.
I just wanted to follow up regarding your comments about the quantity. When your order was placed, we did discuss the access restrictions at the delivery address and advised that a larger delivery (96 RUFs) wouldn’t be possible due to the road size and vehicle limitations. Based on this, the order was placed for 48 RUFs, which could be delivered safely with the appropriate vehicle.
With regard to supplying a larger quantity split across smaller pallets, we can offer two of our 48 RUF pallets if you would like to purchase them separately; however, we wouldn’t be able to split a 96 RUF pallet into two smaller pallets at an adjusted price.
Thank you again for your feedback, and we hope to supply you again soon.
Kind regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi,
Thank you for your great feedback! We're really pleased to hear that you found the ordering and payment process easy, and that your delivery arrived promptly.
Kind regards,
The Instant Logs Team
Fast delivery and well packaged
16 marca 2026
Odpowiedź od InstantLogs
Hi Alison,
Thank you for your kind feedback! We're really glad to hear your order arrived quickly and was well packaged. We appreciate you taking the time to share your experience.
Best regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi,
Thank you, Robert, for your kind feedback! We're really glad to hear you were happy with the fast delivery and communication.
Kind regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Christopher,
Thank you for your feedback!
We’re really glad to hear that you found the ordering, delivery, and payment process smooth and easy. That’s exactly the experience we aim to provide, so it’s great to know we’re on the right track.
Kind regards,
The Instant Logs Team
Order, relax and get your logs in 24hrs
The process was simple, prices with 24hr delivery were very reasonable and the delivery itself was faultless. The quality of our oak logs was good and they were well packed, including some nice freebies. Well done.
11 marca 2026
Odpowiedź od InstantLogs
Hi Stef,
Thank you so much for your kind feedback! We're really glad to hear that you found the ordering process simple and the 24-hour delivery both reliable and reasonably priced.
It’s great to know the oak logs met your expectations and that you appreciated the packaging (and the little extras!). We always aim to make the whole experience as smooth and enjoyable as possible.
We truly appreciate your support and hope to supply you again soon.
Best regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Ian,
Thank you for your kind feedback! We're really pleased to hear you were happy with the fast delivery, fair pricing, and the product itself.
We truly appreciate you taking the time to share your experience, and we hope to serve you again soon.
Best regards,
The Instant Logs Team
Not disappointed at all
As expected! Wood arrived wrapped and as advised. Wood is dry and mixed. Absolutely no complaints!
9 marca 2026
Odpowiedź od InstantLogs
Hi Danita and Angus,
Thank you for your kind feedback! We’re delighted to hear the wood arrived as expected and in great condition. Your satisfaction means a lot, and we look forward to serving you again soon.
Best regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Denise,
Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience and truly appreciate your recommendation. We look forward to serving you again soon.
Best regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Julia,
Thank you for your kind feedback! We’re delighted to hear that everything arrived on time and as described. Your support means a lot to the team, and we look forward to serving you again soon.
Best regards,
The Instant Logs Team
Friendly driver and delivered at…
Friendly driver and delivered at correct expected time.
1 marca 2026
Odpowiedź od InstantLogs
Hi Kathy,
Thank you for your feedback! We’re glad to hear you had a friendly delivery experience and that everything arrived on time.
We look forward to serving you again soon!
Warm regards,
The Instant Logs Team
Nice selection of logs (although a…
Nice selection of logs (although a little larger than last order) which isnt a prob,i suppose its whats available at the time. The delivery was fantastic, really accomodating delivery guy went above and beyond his kerbside delivery.
13 lutego 2026
Odpowiedź od InstantLogs
Hi Nicholas,
Thank you for your feedback! We’re glad you enjoyed our selection of logs and that our delivery service went above and beyond for you.
We look forward to delivering for you again soon!
Warm regards,
The Instant Logs Team
Great service
Great service, great price, good quality of logs and quick delivery. Really easy to navigate site and place order.
1 marca 2026
Odpowiedź od InstantLogs
Hi Shelia,
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed our service, quality logs, and easy ordering process. Your feedback really means a lot to us, and we can’t wait to serve you again in the future.
Warm regards,
The Instant Logs Team
Odpowiedź od InstantLogs
Hi Lee,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service and the quality of our logs. Your support means a lot to us, and we look forward to serving you again soon.
Warm regards,
The Instant Logs Team
Satisfaction /dis satisfaction
Having just started using this company i find that the administration side is excellent but after admin sorted its the haulier who lets co.pany down
Payment always paid up front so all you want is expected delivery and this is down to haulier.
This is .my only negative but can only get better
23 lutego 2026
Odpowiedź od InstantLogs
Hi Raymond. Thank you for your feedback, it is great to hear you rate our staff as excellent. We understand there can sometimes be issues with haulage so if you have any problems in the future, please reach out to us on the phone so we can help
The Birch logs are great quality
The logs are great quality, especially the Birch logs sacks. Service is very good from the company, Rebecca and the girls in the office are really helpful, thanks!
16 lutego 2026
Odpowiedź od InstantLogs
Hi Diane, thank you so much for your very positive review. Always good to have feedback about not only the quality of the logs but that we have provided you with great customer service. We hope you order from us again soon
Communication
Contact with staff pleasant and efficient. Checked access issues and understood the limits and planned accordingly.
15 lutego 2026
Odpowiedź od InstantLogs
Thank you Todd for you 5 star review. We really appreciate customers taking the time to give us positive feedback
This was my first experience with…
This was my first experience with instant logs and everyone was so lovely and helpful. From the lady that received my initial call to the delivery man.
I will be ordering from you again.
Thank you.
18 lutego 2026
Odpowiedź od InstantLogs
What a lovely review, thank you so much. It is great to hear that from ordering to delivery you had such a positive experience. We look forward to delivering to you again in the future.
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