Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Appalling ….abandoned in Dubai after the Middle East war broke out on 28th February, finally having to find my own transport back to UK. Transport twice failed to meet me from airport and ship Nev... Zobacz więcej

Oceniono na 5 z 5

We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... Zobacz więcej

Oceniono na 4 z 5

Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Thank you Eric for all your hard work putting together our Christmas and New Year cruise package. We had a wonderful time and everything went like clockwork. You were so patient when we requested a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Biuro organizujące wycieczki statkiem

Napisane przez firmę

Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

699 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic holiday

Just back from doing Memphis - New Orleans stays and Gulf of Mexico cruise on NCL. We had a great time and can only praise Infinity for the excellent services provided. We had 3 flights both there and back with no delays, plenty of time between flights and only had to transfer cases once in Atlanta which was no problem. Amtrax train was a great way to meander down the countryside. No problems there either. The guest House at Gracelands was just gorgeous and The Pavillon in New Orleans was just amazing. Can't thank Infinity and the staff enough the choices made with Hotels and transport by them we're spot on and the service was excellent.
The cruise was great too

2 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Since writing my review

Since writing my review , Eric has sorted my little problem and i have been informed, he , infact was on annual leave . On his return all was made good with some great advice. thank you

30 września 2024
Opinia niezależna
Oceniono na 3 z 5

Satisfied with service overall

Satisfied with service overall. Very polite and helpful. Found it very frustrating that the link in the email to pay for deposit did not work on my mobile so I had to go on my laptop to pay it. Otherwise very good service.

3 września 2024
Logo Infinity Cruises

Odpowiedź od Infinity Cruises

Thank you for your review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and we look forward to being of assistance to you in the future.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Eric was very helpful.

Eric was very helpful.

9 września 2024
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Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Eric.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Helpful, and uncomplicated

Second time we have used infinity. Very helpful, and simple process. Great value. Looking forward to booking with you again in the future.

25 sierpnia 2024
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Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
The Infinity Cruises Team

Oceniono na 1 z 5

incorrect and misinformation

incorrect and misinformation with regard to pricing and payments

29 sierpnia 2024
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Odpowiedź od Infinity Cruises

Thank you for your review. We really appreciate you taking the time to share your booking experience with us. Our aim is to always exceed our guests' expectations, if you have any questions regarding your cruise booking, please feel free to either call Customer Support on 0203 725 8804 or email customersupport@infinitycruises.co.uk. We'd be more than happy to help you.

Kind Regards
Infinity Cruises

Oceniono na 2 z 5

Took over 5 weeks to actually secure the booking…

Took over 5 weeks to actually secure the booking, a thread of 42 emails and numerous phone calls. We left phone messages which most of the time were ignored and Mike appeared not prepared to speak or communicate with women customers.

26 lipca 2024
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Odpowiedź od Infinity Cruises

Thank You for your honest feedback. We will review the information shared to improve our services moving forward. I sincerely hope that you have a great cruise holiday.

Kind Regards
The Infinity Cruises Team

Oceniono na 4 z 5

Good and friendly customer service

Mike was very helpful and patient answering all our queries when we rang to book. He also took time to get us a good booking on the cruise. The only disappointment was to learn that most of the cabins had been sold out and we were only left with one choice ie balcony suite and surprised fare had gone up so much since speaking to him in the morning. But Mike was very helpful and we decided to book anyway. We are looking forward to this trip.

19 sierpnia 2024
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Odpowiedź od Infinity Cruises

Thank you for your 4-star review and sharing your experience with us – it is much appreciated. We would just like to make you aware that prices are subject to availability and can change at any time. We are sorry it happened on this occasion and were able to secure your booking for you nonetheless. We pride ourselves on great customer service and we look forward to being of assistance to you in the future.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Booking with confidence

Were able to book us a cruise to travel with a family member despite them having booked months ago. They managed to book same flights and hotels and even got us a cabin almost next to them on the ship.

21 sierpnia 2024
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Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Mike.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Efficient, friendly company

I’ve used these guys before - calls are always dealt with politely and efficiently. No hanging on the line for ages. They work hard to find the best deal and ensure that your holiday is tailored to suit.

12 sierpnia 2024
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Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Spoke to Mike again about another…

Spoke to Mike again about another cruise. Sorted quickly and efficiently.

12 sierpnia 2024
Logo Infinity Cruises

Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Mike.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Travelling with infinity cruises

Staff very helpful and knowledgeable.Any queries are answered promptly.Will definitely keep on booking with yourselves.

13 stycznia 2024
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Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
The Infinity Cruises Team

Oceniono na 4 z 5

Everything was ok

Everything was ok, it was just a bit difficult to understand Eric and his accent.

20 lipca 2024
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Odpowiedź od Infinity Cruises

Thank you for your review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your comments to the team. We are always available should you require any further assistance.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Great customer service and very…

Great customer service and very competitive price

2 sierpnia 2024
Logo Infinity Cruises

Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Helpful staff

The person who I was dealing with on the phone, was very helpful and obliging.

6 sierpnia 2024
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Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

Very good

Very good, will book through them again/

11 sierpnia 2024
Logo Infinity Cruises

Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
The Infinity Cruises Team

Oceniono na 5 z 5

This is the second time I have used…

This is the second time I have used Infinity Cruises and I find the variety of cruises exceptional and the packages put together great value.

10 sierpnia 2024
Logo Infinity Cruises

Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
The Infinity Cruises Team

Oceniono na 4 z 5

Lack of information

The person I spoke to on the phone was very pleasant and helpful however I’ve found the lack of communication since and not really enough information about the trip. Apart from that everything seems to be great

26 lipca 2024
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Odpowiedź od Infinity Cruises

Thank you so much for your review! We really appreciate you taking the time to share your booking experience with us. Our aim is to always exceed our guests' expectations, if you have any questions regarding your cruise booking, please feel free to either call Customer Support on 0203 725 8804 or email customersupport@infinitycruises.co.uk. We'd be more than happy to help you.

Kind Regards
Infinity Cruises

Oceniono na 5 z 5

We were happy with the travel options…

We were happy with the travel options provided by Dave

3 sierpnia 2024
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Odpowiedź od Infinity Cruises

Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Dave.

Kind Regards
The Infinity Cruises Team

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