Hpsmart Recenzje 378

Når man installerer HP printer via usb kabel giver the så mange problemer. Den forsøger heletiden at finde en wifi printer og kan derfor ikke finde ud af at printe via kabel. Det er lige som at tech virksomheder ikke skal lave produkter der virker for os bruger og bare giver fejlmelding efter fejlmelding

A prime example of enshitification. Why do I have to set up an account and give my credit card details to use my own printer? Why, even if I don't use it in a month, do I still have to pay a fee? Why can't I use the scanner option without an account. Avoid.

So much easier to connect a new printer with a cable. Setting up an account was complicated because years ago I had an HP account but had forgotten it so trying to set up a new one kept failing. No back button on some set up screens. As with most things wireless these days it takes so much longer to set up anything if you make one small mistake and cannot go back and correct it.
Yes I am quite comfortable with the digital age and IT but badly thought out set ups are a source of irritation and a waste of a person's time.
I still haven't connected my new printer as I have given up for the moment, there are more important things in life than this.

Dans toutes les sites au monde si vous voulez changer le mode de paiement ou modifier les coordonnées CA FONCTIONNE INSTANTENEMENT - sauf chez HP! J'ai perdu déjà des heures sur leurs sites, avec le service support etc etc. Nous sommes plus que déçus de cette expérience HP.

Utterly rubbish - the printer only works when it feels like it, not intuitive, you can't just print directly you have to save everything as a PDF. Furthermore, you have to pay monthly and your printer will be deactivated if you don't. You get limited carry over of pages, despite the fact you have paid in full for these. Do yourself a huge favour and do not get involved in the con that is the HP Smart - rent a printer.

C'est une HONTE
L'imprimante n'est jamais détectée.
Ça ne fonctionne JAMAIS
Tous les utilisateurs perdent DES HEURES juste pour imprimer une feuille a chaque utilisation
Sans parler des cartouches d'encre qui se vident comme par magie
C'est L ARNAQUE DU SIÈCLE

Absolute con…!

Because I’m on benefits I could only afford the cheaper packages, but that means you can only print 10 or 50 pages depending on which package, so you very rarely print anything and you pay HP each month to not print anything ….

I tried to cancel the contract a few times, once they simply didn’t or wouldn’t cancel it saying I hadn’t completed the process and other times the words they use are very clever and you end up cancelling your cancellation request….

So over a period of about two years I paid them close to £100 for pretty much nothing….

And then even though I had legally paid for the cartridges to the tune of £100 they deactivate the cartridges….

Absolute con…!

I would give it ➖ ⭐️⭐️⭐️⭐️⭐️ if it was an option….

😡😡😡😡😡
❌❌❌❌❌

Worst printer to buy ..i would give 0 star if i could..u pay for printer & pay for cartridge & ink & still have to keep paying monthly if u stop printer will not work..i don’t think place like curry’s & big store should b sellin hp printer..it’s a scam

Bought a brand new HP printer and it has been an absolute headache from the start. From cartridge issues, WiFi, billing, to customer service. The color cartridge stopped working after first use, contacted customer support, whom bounced me back and forth form the tech department to the billing (You’re basically required to enrol in a payment plan for ink and paper for your printer to even operate). Needless to say, a year later the problem was never resolved, I never recieved the replacement cartridge, and the printer basically works when it wants to. DONT BUY FROM HP, it’s just all around bad business.

Geez, was expecting a pretty good rating and I had a bad experience...but most folks think that HP Smart is not good. I'm looking at the printer, I can see the IP address, yet documents won't print. Two different computers, both have HP Smart, both "see" the printer. But no paper coming out. And HP Smart wants me to make an account to print....I just want to print one page.

Here is a typical step by step rundown of my attempt to use the HP Smart app: Locate and click on the app, wait 45 seconds for the dialog box to pop-up asking me for my "permission for the HP Smart app to make changes to my computer" (a step that I have approved dozens of times, yet it continues to ask anyway), wait another 30 seconds for the app to finally actually load, click the 'scan' button, wait 45 seconds for the app to come back and tell me that "scanning is currently unavailable", wait several minutes while I restart the printer to prove to the app that the printer is NOT actually offline (as the app continually claims), click 'scan' again, wait a few seconds for the next screen to populate so that I can then click 'scan' again on THAT screen, then the scanner finally runs. Elapsed time, around 6 minutes... Next usage: wash, rinse, repeat.

HP is right, this is SOOOO much better than when you could just push a single button on the printer and it just scanned. SMH

My printing was suspended for 61 cents. Yes. Then, I spoke with a so-called Miriam who was identified in the chat as "HP co-pilot". Nowhere in billing was any such charge detailed, accounted for, or explained.

Nor did it show how much they had billed me monthly.

She said it was taxes, and I explained that taxes did not add to that amount. So, it was on to a supervisor who started yammering on some nonsense regarding a "split payment."

Had I not paid the 61 cents I would have still been billed for the cycle for which I was inexplicably suspended, so, I went ahead an paid it.

They couldn't have just tacked in onto my next bill (with an explanation?) Or even credited it (it's sixty one cents!)

Having recently read an article that by comparison, a litre of HP ink amounts to over $10,000...(yes!), I think I'm switching to Canon - for less than $200.00 you can print a heck of lot more for 8.95 without being hijacked over sixty one cents...lol

Update:

I was able to navigate through the complicated account in billing page, but shows where the split payment came from or something, which I didn't bother looking into because I didn't want to bothering when I understand it because it was so stupid.

Either way, dang they suspended my account over 61 effing cents, causing me to go through this convoluted customer service crap.

So, I'm still looking for a good printer with decent cartridge prices, and realizing there are quite a few options out there.

I've been designing software for a living for around 35 years. The HP Smart app, and indeed the setup software within HP printers is right up there with the worst of 'em.
This week I bought a Roku stick for my TV. I plugged it in and within a couple of minutes I was connected and watching. Good companies can do it properly. The HP Smart app on my iPhone or Windows laptop simply refuses to play. Note, HP doesn't provide a version of my Linux laptop - why on Earth not?
It's 2024 for goodness sake. Wake up HP.

New printer. Lots of problems. Dreadful customer service. Talk over the top of you and quite patronising in their tone if you aren’t tech savy. Spent hours speaking to operators. More customer service training needed.My printer stopped printing twice.
Was told that because I had unsubscribed from instant ink my printer wouldn’t work!!! They can stop it from printing remotely if you don’t subscribe!!! You have to buy their cartridges from the hp store. Wish I’d never bought it.

Don't be fooled. This might say £1.99 per month but in effect you are paying to be crucified at that time you need a print out. The logistics and tech is just rubbish. And by signing up you are at the mercy of a bot. Noone will speak to you or charge you if you manage to last the 45 mins trying to get to a non AI human. I swear this is the worst decision I have ever made and coming out of it asap. Just ridiculous. You are better off just buying ink and not being beholden to a third party to tell you when you can and cannot print.

Eventually this app worked. But it was buggy and I had to reload it various times I went to use my printer (printer or scanner wouldn't work without me being singed in to HP. It is a horrible arrangement that I have to sign in to a provider's website to get a printer and scanner working (and have periodically to sign in again).

Basic scanning software for my HP printer. Easy to use. The issue is that there is a multiple item scan choice. This produces separate images which can then be saved separately direct to pdf. Great I thought but it is actually saving the images to separate pages of the same pdf, not to separate pdfs. So now I have 130 files which I need to go through to remove the unwanted pages. Not sensible and a total waste of my time.,

I had a hp3060, worked great for a long time then had problems, would not print or scan. replaced it with a hp2842e same problems, its their app (software). I like the old way, you hit print, it printed, you hit scan it scanned. now you have to create a account, log in, etc. it monitor's your printer etc. I may recycle it and buy a different brand. I am very disappointed in HP. I would not recommend this brand.

HP Smart, tried to use it to scan, it took 4 hours to set up, then I found out you cannot choose an area of a document or photo to scan. Just the whole thing. HP should hang their heads in shame. It's actually worse than Windows scan, which has almost zero functionality

Signed up for the Instant Ink paper and ink bundle, received ink for it and after 2 shipments of ink still no paper. Try to contact them about the paper as their website states that their online help services deal with all issues relating to this service (for those of you considering the paper and ink service don’t!!!) yet after 3 hours of trying to get the issue sorted and being asked 6 times if I want information about the paper part of the subscription, I get told you have to phone up. Go to phone up and the UK number does not work, it doesnt even ring through. Try to query this and get told I must have entered the number wrong….i clicked on the link they sent me for the number and tried typing the number into my phone myself 4 times. No help whatsoever and the virtual assistant is the most useless thing ever, only giving information about where to find information about instant ink shipping…not useful when the printers don’t even register as being on half of the time even when they’ve been left on all day.

I will never be buying another HP printer again and will be advising fellow university goers to avoid HP like the plague. They’ve definitely gone downhill over the years!