Hpsmart Recenzje 378

The service doesn't work. Even if you go through tech support, they tell you they resolved the issue, but 10 months later it happens again. I ask for a refund on at least 12 months of service since it has not worked once in the over 2 years I have owned the printer. It gets escalated twice, and a guy calls me immediately with attitude, and his first words out of his mouth after his you are being recording speach, asks me why I didn't cancel earlier if I was not happy. How the can I know a service is not working again until it fails? It's my fault for giving a well known company a second chance after they tell me my issue resolved? I took them at their word that it worked. The sad part is, it's not a lot of money I am looking for, it was the principal. The refund amount would have been less than 26 dollars for 12 months. Oh, they did offer me 6 months after repeating that I was at fault for not canceling sooner.

Stuff not working happens, I would have kept using HP, just not the service. I will never use an HP product again, and I will make sure everyone knows this story.

I did let them know to keep the 13 dollars offered, I wouldn't want to be the reason to cause bankruptcy. The service doesn't work. Even if you go through tech support, they tell you they've resolved the issue, but 10 months later, it happens again. I asked for a refund for at least 12 months of service since it hasn't worked once in the over two years I've owned the printer. It gets escalated twice, and a guy calls me immediately with an attitude, and his first words out of his mouth after his "you are being recorded" speech are asking me why I didn't cancel earlier if I wasn't happy. How can I know a service isn't working again until it fails? Is it my fault for giving a well-known company a second chance after they tell me my issue is resolved? I took them at their word that it worked. The sad part is, it's not a lot of money I'm looking for; it's the principle. The refund amount would have been less than $26 for 12 months. Oh, they did offer me six months after repeating that I was at fault for not canceling sooner.

Stuff not working happens. I would have kept using HP, just not the service. I will never use an HP product again, and I will make sure everyone knows this story.

I did let them know to keep the $13 offered; I wouldn't want to be the reason for bankruptcy.

HP Smart is an Absolute rip off. They lure you in with a 6 months free subscription, which sounds generous and tempting but is actually a full phat lie. The deal only operates when the printer is connected to your wi-fi network. However the printer appears to be constantly offline. You can never connect permanently. Only fleetingly. Meanwhile they keep taking your money. HP are a beast of a company. They should be prosecuted for malpractice. How about a Class Action anyone?

Je betaald 3 jaar inmiddels is alle inkt op , er zou een cartridge onderweg zijn maar dat is hij al 2 maanden. NOOIT MEER HP

My account was suspended after missing 1 payment. I was paying 5 euros a month for 1 set of cartridges I received when I bought the printer. It was suppose to be free ink for 6 months. Now I cannot print because I missed a payment. I have been paying 5 euros a month since June 2023 when my trial ended. I have never received ink in my plan because I still had ink from the trial as I was not using the printer much. Now I cannot print because I missed a payment and now my account has been locked. I have tried to update my payment details but It wouldn't unlock the printer. I needed to print but could not use it. The online interface has horrible communications. The webpages are not functional. I will definitely never use HP again in my life. I have paid the total of 65 euros for the cartridges that were suppose to be free ink for 6 months with HP+ and I cannot use it because the locked my account. I will definitely report this to the relevant consumer protection service. Horrible experience. One star is too much.

I have been using HP printer for many years.
10 Sept bought HP Smart Tank 5105.
It does not print double sided, which it states on the description. I have tried several time. But it just does not print double sided. When I choose HP Smart tank 5105 i can see the double sided option but it does not print double sided. Then it has HP Smart option, which does not give a double sided option.
This is my second printer within a week.
I returned HP Officejet 9730e, which gave error message: Cartridge not communicating with the printer. What B_S? Cartridges were provided withe 3 month ink supply. It is very disappointing that HP printers quality has gone down badly.

Sehr schlechter Service, sehr schlechtes Konzept, funktioniert nämlich überhaupt nicht!! Unglaubliche Abzocke!!
Zuerst denkt man sich, super, da bekomme ich regelmäßig die Patronen geschickt, und brauch mich um nichts kümmern, aber bekommen habe ich bisher ein startpaket und sonst nichts! Dafür zahl ich monatlich.
Das ist keine Subscription wo man regelmäßig was bekommt, nein, du entscheidest dich für einen Tarif, der nach Seiten berechnet ist und wenn du die Seiten nicht druckst, dann hast du Pech gehabt, du zahlst trotzdem, bekommst aber nicht mehr Tinte dafür!!

Hp Smart is very smart at ripping me off!

Junk Junk Junk junk junk junk junk junk junk junk junk junk! Avoid like the plague.

My less than 6 month old printer will be going into landfill or recycled as something much more useful.

Pure crap.

I've had a HP OfficePro 9010 series, and as there is no issue with the printer itself, this F'n Smart APP account is a thieving program. I signed up for the instant ink, which was described to me as when your low, we'll ship it to you, then charge you, yet I have only ever received (1) box of ink to date, and have been charged every month, without my knowing (company), for any pages of paper, (that I buy & use, over 100 pgs of use per month, which has been anywhere from $18 - $40/month. Within the last 1.5 yrs, they stole $369.67 from me, that they now say was valid charges, and will not refund my $. This is some hidden bull$%*@ right here, and their customer service dept and people are F'n morons. Don't waste your time with their "smart app", as it is just another way for corporations to screw over everyone!

Wat een slechte app/printer weet niet welke van de twee slecht is. Waarschijnlijk beide. Maar als ik wil scannen gebeurt er niets. Oh, toch 1 ding, ik krijg een melding dat ik niet kan scannen. De aangedragen oplossing door HP is je cache geheugen leeg te maken. EN, klopt daarna gebeurt er nog steeds niets. OF je krijgt de melding dat je met deze printer niet kan scannen. Zelfs als je net daarvoor na 10 keer gereset, aan- en uitzetten er toch uit de krochten van het HP geheugen een scan geproduceert is. Dus 1 advies niet doen voor hetzelfde geld zijn er printers diehet wel doen

Had to use this with the newly bought HP Envy 6032e, which would not print with a simple normal lead connection to the computer. The product is not fit for purpose. It takes ages to get it to work. It is overcomplicated beyond belief to generate profit and 0 customer satisfaction. I feel robbed. This should be taken off the market.

I would give zero stars if I could. I have never known a piece of software with a single function to repeatedly perform so badly and never get fixed. Connecting a printer, printing, scanning - all turned into hair tearingly frustrating tasks. It genuinely feels as if HP are getting a sick kick out of putting their users through it. More fool anyone who gives them a single penny of their money

Client depuis environ 4 ans, l'achat d'une imprimante donne droit à des mois d'abonnement offert, ce qui est plutôt bien. Il y'a effectivement des économies de réalisés par rapport a mes anciennes imprimantes et achats de cartouches séparées.

Il faut penser à prendre l'abonnement qui correspond le mieux à vos dépenses. (Plusieurs forfaits disponible, prix en fonction de la conso choisie : attention au hors forfait).

Néanmoins :
Le prix augmente régulièrement, donc peut être qu'un jour je serai amener à me désabonner.
La durée de vie des imprimantes est faible (moins de 4 ans pour la dernière et encore j'ai réussi à la réparer 2 fois prolongeant sa durée de vie d'une bonne année, donc comptez plutôt 3 ans pour une utilisation sans problème).

Ensuite si vous avez besoin du SAV, oubliez l'idée, d'une il faudra répondre aux questions d'un bot et quand vous aurez des vrais personnes ils ne comprennent rien. En plus, quand ils vous répondent (à coté) et plusieurs heures après, si de votre coté vous ne répondez pas dans les 10 minutes ils clôturent la demande même si le problème n'est pas résolu, sachant que vous ne recevrez aucune notification de leur réponse. Réouvrir la demande ne servira pas à grand chose, déjà il vous faudra vous retaper les questions du bot et ensuite j'ai l'impression que les personnes du SAV ne connaissent pas les produits de la marque en étant systématiquement à coté de la plaque.

I will never buy HP printers ever again. Every single time I needed to print anything; it was always a hassle of nonstop issues. The printer will not work without their 'Ink Subscription" and if you miss even one payment, you can forget about printing at all, because the next thing you know 'your' printer wont connect to the internet. It's nothing but a rort and a waste of money

Can I give this zero stars?

After managing to avoid the subscription scam, I'm finding their scan app is using up all the ram and my computer is grinding to a halt. Poor design.

F.U. HP - you suck. Never again.

I paid for the monthly subscription for over 12th months. I was always being disconnected from the internet, no fault of my own. HP would then suspend my account, I then had to phone them to sort it out and take the block that they had put on my printer. After this happening several times resulting in my low usage if the ink contract that I was paying for and them confirming that I had hundreds of pages carried over yo the next month i decided to cancel my contract.
I was informed by HP that my use of my printer would not work with their ink after 2 weeks, that I had paid for in. My monthly subscription.
This happened and the block went on the printer.
On contacting HP to ask if the block would go if I bought my own ink, they could not confirm that it would work, only that it might.
I would say that the printer is now useless because I subscribed to the monthly subscription payment.
I feel that it it not worth paying for HP ink to even try to see if it works so I am now looking to buy another printer.

THEY BASICALLY EXTORT YOU AND CONTROL WHAT YOU DO WITH WHAT YOU PAY YOUR HARD EARNED MONEY ON!!! YOU GET CHARGED EVEN IF YOU DONT USE IT AND IF YOU CANCEL THEY WILL MAKE IT SO THAT YOU CANT USE THE INK YOU ALREADY PAID FOR!!

HP printers and HP smart you should avoid at all costs. Recently bought an HP 2800e printer. Can only set up using HP smart and WIFI connection. Upon attempting to connect via wifi, it states it cannot connect as the printer can only connect to a 2.4GHz connection and the current wifi is 5GHz. Well that is funny because I have just connected the exact same printer on the exact same network on my phone and also the WIFI network properties show that it is in fact a 2.4GHz connection. So the HP app thinks the wifi is 5GHz when it is actually 2.4GHz. I am 28 by the way and this printer and app are impossible to work with. God knows how older/elderly people are meant to deal with this.

For such a big company, HP smart app and usage is ridiculously hard to use and they hid where you need to cancel the account. Shame on them. Don't touch it with a barge poll, you have been warned!

the HP Smart App is a totally useless piece of garbage, and I'm being polite.
One day Desk Jet 2300 works fine, the next day nothing, simply can't print. The useless app tells me that my printer is no longer on their "approved" list - it's less than 2 years old.
No warning, nada from HP. Strongly suggest that HP fire their app developers. Stop trying to fix things that aren't broke.
Maybe give your users a choice if they want the new app or to stick with the old. But no, big daddy HP knows better - just another way to rob your pocket.
My HP Laptop will be garbaged along with any other HP product I have.
I live in an area where Wi-Fi is unreliable on a good day, and you expect me to use a printer that relies on a Wi-Fi connection. Stupid!
an EMP can't happen soon enough

HP Smart printer review.

I DO NOT RECOMMEND IT. It is really a scam!

I bought a HP smart printer last year 2023, I had to register for a subscription for the ink, I chose the option of 50 pages for 4.99e/month. I did not print much, less than 10 papers a month. Therefore for 1 year they only sent me the ink once. But every month I had to pay 5 euros for the ink, and they said the unprinted papers can be accumulated for later use. After one year, I do not want to pay every month because I did not use much, I canceled my subscription, and I could not printer anymore, even though the ink was still full. And all the unprinted papers were gone, and they still charge me. I canceled on 6.7.2024, the subscription was ended on 8.7.2024, and they still charged my credit card on 10.7.2024. It took me so much time as effort to get refund.
So to save your money and energy and time, NEVER BUY HP SMART PRINT!