Hpsmart Recenzje 378

SCAM SCAM SCAM
charged for one month says roll over unused printing...printed next month...changed to smaller amount then charged me 18.00 and said you pay for following month when got email saying new billing started on 14th of may....said had to pay for all pages printed....this is just another INDIA SCAM ....look onto all overcharges they are all from INDIA OWNED COMPANIES WITH FAKE AMERICAN ADDRESS INCLUDING PAYPAL WHO DOES NOTHING TO HELP

Misleading service. Website takes forever to load. Very difficult to cancel and still took my subscription money even after I had deleted the direct debit! Cartridges that I’ve paid for now no longer work apparently. How is that even legal!

Changement de PC, impossible d'utiliser les anciens pilotes obligation d'utiliser HPSmart, 6 heures pour arriver à installer de quoi scanner et imprimer.
Les deux PC sont W11 -> pourquoi HPSmart ?
A l'installation->plantages incessants
L'interface scan de HPSmart est beaucoup moins performant que l'ancien (multipage, taille automatique).

L'imprimante est parfaite et solide (6 ans). J'utilise HPInstant Ink que je trouve parfait et moins onéreux que les cartouches à l'unité. Prochaine imprimante : pas HP !

WHAT A CON !! I cancelled my subscription for ink but couldent print once it ended, this is LONG conversation I had on Mesenger
ME
I closed my account with you which ended yesterday. I now cannot print anything. It comes up with Error Code: EBS00P0007 and also says I have an Account issue.
HP
Hi Carolyn! 😊
Thanks for reaching out to us. I'm Viola and I shall be helping you out here. I can understand that you are facing cartridge issues, and I feel your pain. Don't worry, let us work together to try and resolve this issue.Can you please send the serial number of your printer? This will help us diagnose the issue better. Also, please share the image of the error message shown on the control panel and any error messages in the HP Smart app. Additionally, please send the image of your ink cartridge.
Have a great day ahead!
Regards,
HP Social
ME
Serial number isTH230DD1N7.
I have bern told that as I have cancelled my subscription the ink cartridges I have installed i cannot use and that is why I cannot connect, is this correct?
HP
Thank you however, I have not been able to retrieve any data, please help me with the product number of the description to proceed further
ME
SENT PICTURES OF CARTRIDGES, ERROR CODES SHOWN ON HP APP & SERIAL.NUMBER. ON PRINTER
Sorry what do you mean by
product number? Hope the above pictures can help you to solve my problem
HP
Thank you for the image, please follow the below steps and let us know how it goes:Turn off the printer: Press the power button to turn off the printer, or if it doesn't respond, proceed to the next step. Unplug the power cord: Disconnect the power cord from the printer and the wall outlet. Wait 60 seconds: Allow the printer to sit unplugged for at least 60 seconds. Reconnect the power cord: Plug the power cord back into the printer and the wall outlet. Turn on the printer: Press the power button to turn the printer back on.
ME
I've tried turning the printer off as you detailed above still hot the same problem. You actually didn't answer my question I asked previously:-
I have been told that as I have cancelled my subscription the ink cartridges I have installed i cannot use and that is why I cannot connect, is this correct?
HP
Can you share the clear picture of the ink cartridge with its top label fully focussed?Also, share the picture of the expiry date mentioned on the ink cartridge.I see that your instant ink subscription is cancelled, Are you still using the instant ink cartridges?
ME
Yes I cancelled it, which I told you in my first message:-
"I closed my account with you which ended yesterday. I now cannot print anything. It comes up with Error Code: EBS00P0007 and also says I have an Account issue."
SENT PICTURES OF CARTRIDGES AGAIN!!
These are the cartridges you have supplied
HP
Since the Instant Ink subscription has been cancelled, and these instant ink cartridges will not work without an active ink subscription as they’re linked to your plan.To get things running smoothly again, I’d recommend reactivating your Instant Ink subscription. Alternatively, you can visit any local store to pick up regular HP ink cartridges, which will work without any issues.Would you like to re-activate the ink subscription or buy the regular ink cartridges?
ME
No I do not want to renew my subscription thankyou I don't think that is fair though both cartridges are nearly full which really I have paid for in my subscriptions. You should have advised me before I cancelled that I wouldent be able to use the cartridges once I closed my account, at least I would have been aware about the problem and wouldent have spent the last 3 days trying to sort it out. Why didn't you tell me this at the start of our messaging as I did advise you that I had cancelled my subscription in my first message. Can you give me a email address to take my complaint future
HP
Hi Carolyn,
I am sorry about this we taught you were suing regular ink cartridges after cancelling the ink subscription, Hence we probed to confirm what ink cartridges you are using
ME
I'm quite frustrated that you didn't ask me this in your initial response to my first message. Additionally, I don't see why I should change the cartridges when I've already mentioned they are nearly full. As I stated earlier, I wasn't aware that I couldn't use the cartridges once I canceled my subscription; HP didn't inform me of this when they confirmed my cancellation. The reason I asked you about this is that a friend shared a similar experience after canceling her HP subscription, which ultimately led her to stay because she didn't want any further
complications. It seems HP is making it
unnecessarily difficult for users to cancel their subscription. I would like to escalate this issue

There is more but unable to show as not enough room on this page.
I still havent got a email address to complain to.

Total waste of time & money. I purchased Smart family pre paid plan as my computer warrenty had expired.
£89 wasted. No evidence of the plan in my account, given the run around when trying to cancel the plan 5 days later, including calling the USA number.
DONT TOUCH THIS COMPANY

Staggeringly, staggeringly awful. Cheap tech that has broken down (with a similar connection issue) multiple times despite the internet being fine. We even replaced the printer on warranty (now out - how convenient) yet problems of this and other kinds persist. The HP Smart app is unresponsive and the service when you try to get anyone to troubleshoot is careless and slow. Honestly modern life is a rapid deterioration courtesy of disaster capitalism and robotic call centres, but these clown are at the front and centre of that. HP has one concern - money. Pitiful. And we can bet the generic robo-statements this review will get from them will come thick and fast. The death spiral is real.

contacted customer service two weeks ago and still no reply. I'm cancelling my subscription as we speak.

⛔️⛔️⛔️⛔️AVOID AVOID AVOID⛔️⛔️⛔️⛔️

TOTAL JOKE OF A PRINTER!!! Struggles to take in the paper when trying to print or keeps saying “Printer is Busy” when I am only trying to print one page.

⛔️⛔️⛔️⛔️AVOID AVOID AVOID⛔️⛔️⛔️⛔️

Jamais reçut mes cartouche

Een HP ENVY printer installeren is de meest frustrerende installatieprocedure uit de complete geschiedenis van installatieprocedures.

Just awful. Avoid at all costs

Completely useless expensive service. I've ran out of ink, the system assures me I've got ink, even though they cant monitor my printer. Unable to contact anyone at HP about it, I feel I'm a complete mug for ever using it. Their online Help System is complex and useless, just refers to FAQs...and as for their Chat Bot nonsense, don't waste your time.
Useless, useless, useless.

This is the most aggravating and time consuming pos I've ever dealt with. From the lie about free ink to absolutely no way to contact customer service. They make you pay £6 a month just to use the printer. You can't cancel or nothing works. It prints a paper saying you can't print anything but our reports. This seems so illegal. The ink they provide has 2 drops in it. It does. Maybe 5 pages not 50 like they say. Stay away if you value your time and sanity

An absolute embarrassment. I'll save you time, just read the other reviews. Garbage flaky software doesn't even work with cable connection, so what's the point?

They'll charge you again and again, even if you cancel or are not using their services. They make it hard to cancel a subscription and customer service is not helpful. You still get charged another fee AFTER you cancel, even if you HAVE NOT used the subscription.

abysmal. Changed my router and managed to get the printer working using HP Smart. Then the printing stopped working and I had to set it up again. Then it failed again and this time i could not get it to work. When I clicked on the HP "Smart" app I got the "wheel of death" and after a few minutes I gave up. Do not buy this product.

Attention à HP Smart! C'EST UN SCAM !! Ne vous laissez pas piéger : le système force l’achat de leurs cartouches via abonnement ou leur boutique. Comme toutes imprimantes, les cartouches compatibles fonctionnent tant qu'elles sont compatible sur le format. Avec HP, jusqu’à une mise à jour forcée qui les bloque, même si elles sont pleines et fonctionnelles. HP fait croire que seules leurs cartouches sont valides, ce qui est faux. Une stratégie de vente abusive qui force l'achat et l'adhésion!!

They DO NOT even deserve a 1 star! Bought a new printer and they offered a free trial for their hpsmart ink/paper. Have been getting charged (initially cents) and now a full month of using 'paper'?? RIDICULOUS! Called and complained and each time, a different representative would give me the EXACT same reason, that I had used a certain amount of paper and this would be the last bill since I cancelled my subscription....how many 'last bill' will I be receiving if my subscription was cancelled? AND the free trial is misleading. I ONLY received 1 free set of ink and 1 pack of paper....it was supposed to be 3 months supply...instead, I PAID 3 months of whatever it was they stated I 'used'.....INSANE!

This problem has been happening from jump street. I have a HP Officejet PRO 8135e. when it works it is great. It is just the HP Smart software is abysmal. It constantly fails. Upgrades are downgrades and there is no real support for it. Restart and see if works. Any diagnostics show absolutely nothing. I even engaged tech support from own company and they could not figure it out either.
It works one day then fails for days. I need this printer for work and it is forever frustrating. I should have kept my 2008 HP deskjet. At least it worked.
HP Smart does not work- you have to sign in to do the most simple operation and all it wants to do is sell you ink. or services. I might actually be interested if the product even worked. Please for the sanity of the planet, fix the software. Or just give us a driver that works with a PC and be done with it. It is overly complicated and it's a miracle when the software and device actually work.