Hpsmart Recenzje 378

Offered a free ink trial with my new HP printer. I’ve ended the trial and I’ve been told all the spare print cartridges won’t work. Not environmentally friendly HP!

I am cussing mad can't even print and have a lot of work to do. My bill is paid every month. How about y'all do y'alls work and make sure the ink cartridge works. Y'all suck

Instant Ink is the worst system you could use. I paid it more than a year now and barely printed anything. Then I cancelled it recently and I learned that I can't even use the cartridges I got with the subscription despite I paid way more than the cartridges I got from the subscription.

Only giving it '1' star so I can write this review. All I can say is 'total, utter, rubbish'. How you can't get to use a printer fully unless you use an app, which either won't recognise the printer, won't connect, or prints out with weird settings that I can't change without getting into the app is beyond me. I eventually connected using an ethernet cable. Problem solved ? No ! .... I can't get the settings changed when eventually it does print because you have to do it through the app. Both mine and my daughter's Deskjet printers are coming with me to the local charity shop. Too many apps these days. I've had enough !

Surpris de tous les avis négatifs!
Certes il n'est pas toujours facile au début de paramétrer son imprimante, mais une fois connectée à l'ordinateur la gestion des cartouches d'encre est vraiment facilité et économique.
Environ 8 ans d'utilisation avec 2 imprimantes différentes

For some time I have suspected that HP Smart print history may be allegedly fiddled somehow --anyhow I have been away for a while returning today. One page printed and it shows up 9 right on the end of the period --only talking of £1.50 but not able to get anywhere on the totally useless chat bot --not good really -anyone else with a similar experience please xx ? If this is happening a lot then quite a nice earner for HP ??

Le logiciel HP Smart détecte les imprimantes quand ça le chante. Et une fois installée, l'imprimante est parfois désactivée spontanément.
Ensuite, avant il y avait un logiciel "HP Scan and capture", formidable pour scanner. Maintenant on vous impose HP Scan qui ne détecte pas les imprimantes scanner non plus, ni par USB ni par Wifi, alors que l'impression marche donc y'a pas de souci de connectique. Testé avec deux ordis et deux imprimantes différentes, sur deux réseaux distincts et même absence de résultat désespérante.

HP Smart... Don't make laugh. I have spent the last three days trying to get this fancy new all bells and whistles hp "smart" program to recognise my hp printer. Everything worked absolutely fine until these idiots "retired" Print and Scan Doctor. Now I can't even get a print out of a test page! I can "fix" these problems if go online and tried understanding guidance notes worthy of a computer sciences thesis! Whatever happened to straightforward "click this link and we'll guide you through this minefield of verbal diarrhea." Fix This Hewlett Packard. Or See More Complaints Like Mine. Total Pants!

after years of using HP ink i was enticed to try their printer package. I was very, very disappointed. The printer was a Envy 6100e. It was very hard to setup and would drop it's wifi connection within a hour and made no attempt to reconnect. Support at HP tried to fix the problem. The IT used the same protocol repeatedly but it never did fix the problem. The printer continued to lose wifi conection and every time and I mean every time I tried to print it would be off line. HP refused to call the printer defective and I have it packed back in its box They finally canceled the subscription. After hours on the phone, I am awaiting a shipping label to return.

HP Smart is nothing but DIM. There is no way you can find where it is connected to, how to reset, search for other wifi sources and connect? Beyond hopeless and an absolute wste of time. I suspect it because they want you tied in.. and if you speka to anyone they erroneously tell you its because you have virus etc and want hundreds of pounds to fix first.

Its hopeless, not clear where to go and passed from team to team to have a monotone response that I dont have an issue. I do and would not spend an hour on the phone, web for fun...

Je suis abonnée au service HP Smart depuis plusieurs années avec une formule à 5,49 € pour 50 pages par mois, ce qui me convenait parfaitement, car j'imprime très peu. J’avais choisi cette solution pour sa praticité : ne plus avoir à penser à acheter des cartouches.

Mais depuis plusieurs mois, je n’ai jamais reçu ma cartouche de couleur. L’imprimante est pourtant bien connectée, donc HP est censé détecter les niveaux d’encre. Leur site n’est pas du tout intuitif, je m’y perds facilement, et comme j’imprimais au travail en attendant, j’ai fini par oublier de relancer.

En revanche, dès qu’il s’agit de relancer pour un paiement refusé (dans mon cas suite à un changement de carte bancaire), là, HP ne manque pas de réactivité. J’ai donc contacté le service client pour leur dire que je ne souhaitais plus poursuivre l’abonnement ni mettre à jour mes coordonnées.

On m’a confirmé que je n’avais effectivement jamais reçu ma cartouche couleur depuis plus de 6 mois… mais qu’il aurait fallu les prévenir plus tôt. Et curieusement, pour eux, la cartouche noire, que je n’ai pourtant jamais insérée, aurait été "consommée". Si je l’avais utilisée, l’imprimante l’aurait signalé. Donc je ne comprends pas.

Pendant l’appel, j’ai attendu un bon moment pendant que le conseiller "vérifiait" avec ses collègues. J'entendais des échanges dans une langue étrangère, ponctués de rires, ce qui ne donnait pas une impression très professionnelle. Finalement, on m’a "généreusement" offert un mois gratuit et promis l’envoi des cartouches. On verra si elles arrivent cette fois.

En résumé, l’idée de départ est bonne, mais dans la pratique, le suivi est médiocre, le site peu fonctionnel, et le service client peu réactif (sauf pour les paiements). Je ne suis pas certaine de vouloir continuer, et j’hésite à me tourner vers une solution plus simple et plus fiable.

une catastrophe, une perte de temps permanente ... tout est lent et ce quand ça marche....
on à l'impression que notre imprimante ne nous appartient pas ... ça bloque et nous demande des comptes .....
parfois 30 minutes pour juste scanner un doc
Mais on ne peux pas faire autrement....
quelle misère et quel gâchis

Totally give up trying to arrange the correct power lead , knowing I'm in the uk they sent a lead for usa , ask really stupid questions like they don't want to do there job , always wait a minute then someone finally replies over an hour later , I WILL NEVER PUFCHASE OFF THEM AGAIN , angrily frustrated with incompetent people

Kan niet dubbelzijdig printen dus pure verspilling van duur papier. Doet 95 procent van de tijd niet wat hij moet doen en duurt soms een half uur voor 1 pagina geprint is. Zeer ontevreden

Absolutely awful software in about every category. Its clunky and slower than my 20 year old laptop. I cant for the life of me figure out how to scan something even while hardwired. This is the worst printer experience I have ever had.

Unreliable printing with fees left and right. Printer is useless after you cancel the plan, I've tried non-instaink cartridges I've bought, and it still says I need to renew subscription to use my printer.

Pain in the ass to install. There is no physical hook up, requiring me to download an app, set up an account, and do it wirelessly. Then after all is set and done, more often than not, the app on my computer tells me the printer is offline and will not print. I've spent hours trying multiple fixes, to no avail. On a hunch, I downloaded the app on my phone and can print from there. Now I have to perform extra steps to get the file I need onto my phone (if even possible) in order to print it. My suggestion: Have a damn cable connection as an option. Just a simple USB would have avoided all of this headache. I've had this printer less than a year and am already contemplating tossing it for a more reliable brand.

Printer SUCKS for printing labels. I constantly have issues with it and I shouldn't have to continuously jump through hoops to be able to print the way I need it to. I could go into detail about all of the issues I have had and money I have wasted but I'll spare you a novel of a review. Short and simple, DO NOT GET ITS A WASTE OF YOU TIME AND MONEY.

Hp printer always of off line. I can getnit to work, next day is of off line again. Hp smart sucks. Have 2 all in one desktop tops and 2 hp printers getting ready to hit them with a baseball bat! Dont buy hp products...